ClickPost Reviews & Product Details

The onboarding process was smooth and the platform is very user-friendly. The logistics implementation was also very easy. The support from the team, especially from Akshay Sinha, was great and highly appreciable.

Integrations in Clickpost are very easy to configure, including logistics accounts, pincode serviceability, and courier priority rules. Review collected by and hosted on G2.com.

Everything seems perfect on clickpost and userfriendly no reason for dislike. Review collected by and hosted on G2.com.

ClickPost makes it easy to manage multiple courier partners from one place, which really simplifies day-to-day operations.

The real-time tracking is reliable and helps us stay updated without checking multiple courier websites.

NDR handling is smoother with automated communication, which helps in resolving delivery issues faster.

The dashboard is easy to understand and doesn’t require much technical knowledge to use.

Getting started was quick, with minimal setup effort.

The support team is responsive and helpful whenever we need assistance.

It also allows some level of customization based on our operational needs.

Overall, we’ve seen better delivery performance and a reduction in RTOs after using ClickPost. Review collected by and hosted on G2.com.

So far, we haven’t faced any major issues. Review collected by and hosted on G2.com.

I really like the NDR AI agent calls in ClickPost. The model is trained well and is receptive to information from the consumer. I also find it easy to plug ClickPost into our communication platforms and trigger tracking details and other transactional communication to users smoothly. The AI agent helps us cut out manual effort on failed deliveries, allowing us to focus on more impactful and valuable tasks while automating repetitive processes. Review collected by and hosted on G2.com.

1. Though the NDR AI agent is great, I find some area of improvement in terms of reporting and consuming that data in the form of a unified journey. The journey is tracked separately and the recorded calls are available in a different dashboard. We need to connect the dots and make sense of this information manually, it isn't very intuitive to read and consume the data in the form of a user journey. 2. I also feel that ClickPost should build predictive models to estimate delivery dates as they are sitting on tons of courier partner data. Building proactive communication for delays or unforeseen circumstances will be very valuable for all D2C brands using ClickPost. Courier partner updates are not always reliable hence ClickPost can use their technical expertise in building this. 3. For the Returns module, it would be really helpful if we can drill down to a single unit of product within the bundle as we offer a lot of bundles as a single SKU, something which is currently not technically feasible. Review collected by and hosted on G2.com.

ClickPost makes it easy to manage multiple courier partners from a single dashboard. Real-time tracking is reliable, and NDR handling is automated, helping resolve delivery issues faster. The platform is intuitive, quick to onboard, and offers flexibility for customization. Our CSM is highly supportive and collaborative, proactively helping us optimize workflows and address issues quickly. Overall, delivery performance and RTO rates have improved. Review collected by and hosted on G2.com.

No major issues so far. . Review collected by and hosted on G2.com.

ClickPost has simplified our logistics operations by bringing multiple courier partners onto a single platform. The real-time tracking visibility is very reliable, and the automated NDR management has been especially impactful in reducing our RTO rates. The onboarding experience was smooth, and the support team has been responsive and proactive whenever needed. Review collected by and hosted on G2.com.

So far, we haven’t faced any major issues or operational challenges. The platform has worked as expected. Review collected by and hosted on G2.com.

Honestly, just having a single dashboard for all our courier partners is a lifesaver. The tracking is great, but the automated NDR handling is the real winner—it’s actually helped us cut down on returns (RTOs). Also, getting set up was super easy, and their CS team actually replies quickly when we need them. Review collected by and hosted on G2.com.

It’s been smooth sailing so far. We haven’t run into any bugs or real issues. Review collected by and hosted on G2.com.

Managing multiple courier partners from one dashboard has made operations much simpler. Tracking and NDR workflows are reliable and automated. The Returns and Refunds module stands out by making reverse shipments and refunds easier to manage. The platform is intuitive, customizable, and backed by a highly responsive and collaborative CSM team. Review collected by and hosted on G2.com.

Nothing as such at this moment stands as issue. Review collected by and hosted on G2.com.

The real-time tracking visibility, automated NDR workflows, and structured escalation management significantly reduce manual effort and improve delivery success rates. Review collected by and hosted on G2.com.

One area of improvement is that some dashboards do not provide complete or drill-down level visibility directly on the screen. For example, in the NDR journey, detailed event-level tracking or status history is not always readily accessible and often requires reaching out to the support team for reports.

Having more granular data and downloadable detailed reports available within the dashboard itself would reduce dependency on support and help teams take faster operational decisions. Review collected by and hosted on G2.com.

I like using ClickPost for its reporting dashboard and VAS like Parth AI. It helps us make more conscious decisions daily, and Parth AI is particularly helpful in converting NDR to delivery, which reduces our RTOs. I also appreciate the performance-based allocation feature that assists in assigning shipments to the right courier partner effectively. The strategic support from our POC or KAM is quite welcoming, making the experience even better. Review collected by and hosted on G2.com.

I dislike the integration issues with partners like Kwikengage. They seem unable to integrate or maybe they're resistant. Review collected by and hosted on G2.com.

ease of use and seamless integration. It provides end-to-end post-order visibility with real-time tracking, proactive notifications, and centralized order management, enabling faster decisions, better operational control, and reduced customer support effort. Review collected by and hosted on G2.com.

The dashboards and reports for NDR and SLA should be more comprehensive and easier to understand Review collected by and hosted on G2.com.