# Best Remote Desktop Software for Medium-Sized Businesses *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Desktop category. In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Medium-Sized Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,890 reviews) | IT support with unattended cross-platform access | "[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (680 reviews) | Unattended IT support with Zoho ecosystem integration | "[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,065 reviews) | Patch-driven remote access without VPN dependency | "[Fast, Straightforward Patching and Onboarding with Action1.](https://www.g2.com/survey_responses/action1-review-12975754)" | | 4 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (509 reviews) | IT support with unattended multi-platform access | "[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (649 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (30 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,077 reviews) | Lightweight remote support across mixed IT environments | "[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (478 reviews) | MSP remote support with unattended access | "[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)" | | 10 | [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) | 4.5/5.0 (140 reviews) | — | "[UP Cloud better platform for your IT needs](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 139 ### Category Stats (Jun 2026) - **Average Rating**: 4.45/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Synergy (+2.86%) - Among all products in this category, Synergy recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,800+ Authentic Reviews - 139+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Best for Small Businesses:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Mid-Market:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Enterprise:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Action1 Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. 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[TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,890 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (424 reviews) - Remote Control (341 reviews) - Easy Access (277 reviews) - Remote Work (275 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (139 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of TeamViewer, finding it effortless to navigate and access remote devices. - Users value the **easy remote access** of TeamViewer, making remote connections simple and efficient. - Users love the **easy remote access** of TeamViewer, enhancing their connectivity with clients and friends effortlessly. - Users appreciate the **Easy Access** feature, making remote logins effortlessly convenient and efficient. - Users appreciate the **seamless remote access** of TeamViewer, enhancing productivity with easy device connections and excellent cross-platform support. **Cons:** - Users report **connection issues** with TeamViewer, especially affecting performance during slow or unreliable internet connections. - Users often face **connectivity issues** with TeamViewer, particularly during bad or slow connections, affecting performance. - Users find TeamViewer to be **expensive** , especially for commercial use due to high subscription fees. - Users report **slow performance** with TeamViewer, especially when internet connections are weak, affecting usability and loading times. - Users experience **remote access issues** with frequent connection failures and confusing control panel interfaces. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 680 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Easy Setup (69 reviews) - Reliability (68 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Not User-Friendly (17 reviews) - Connection Issues (16 reviews) - Expensive (15 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Zoho Assist, highlighting its simplicity in setup and management. - Users appreciate the **ease of use** and effective features of Zoho Assist for remote access needs. - Users appreciate the **smooth session initiation and speedy support** with Zoho Assist, enhancing their remote assistance experience. - Users find the **easy setup** of Zoho Assist impressive, making integration and connection seamless without complications. - Users value the **reliability** of Zoho Assist, praising its great connection quality and seamless performance. **Cons:** - Users experience **remote access issues** with Zoho Assist, finding it difficult to connect and manage multiple displays. - Users are frustrated by **limited advanced features** and slow connections, impacting the overall functionality of Zoho Assist. - Users find Zoho Assist's interface **not user-friendly** , citing a cluttered design and challenging setup for new users. - Users often face **connection issues** with Zoho Assist, making remote access frustrating and inconsistent at times. - Users find the **pricing too expensive** , especially with features restricted to paid plans, affecting professionalism. #### What Are Recent G2 Reviews of Zoho Assist? **"[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)"** **Rating:** 5.0/5.0 stars *— Wessam B.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12712219) --- **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 3. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,065 **How Do G2 Users Rate Action1?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 37% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (73 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Action1, finding setup quick and management simple for their systems. - Users value the **effective patch management** of Action1, significantly easing their endpoint management challenges and increasing reliability. - Users find Action1's **easy setup** and configuration process to be seamless and hassle-free for managing updates. - Users value the **effortless software deployment** capabilities of Action1, ensuring seamless updates across all devices. - Users love the **automation capabilities** of Action1, allowing seamless server updates and efficient endpoint management. **Cons:** - Users note the **absence of a Linux agent** , limiting functionality for those using Linux servers or clients. - Users find the **remote access issues** in Action1 frustrating, citing slow connections and a need for feature improvements. - Users note some **feature limitations** in Action1, including organization and reporting issues, impacting overall effectiveness. - Users find the **reporting and user-friendliness** of Action1 lacking, affecting overall efficiency and usability. - Users find that **improvement is needed** in report usability and automation logging for better experience. #### What Are Recent G2 Reviews of Action1? **"[Action1: Free, Powerful Device Management with Fast, Frictionless Deployment](https://www.g2.com/survey_responses/action1-review-12868092)"** **Rating:** 5.0/5.0 stars *— Jonathan B.* [Read full review](https://www.g2.com/survey_responses/action1-review-12868092) --- **"[Fast, Straightforward Patching and Onboarding with Action1.](https://www.g2.com/survey_responses/action1-review-12975754)"** **Rating:** 4.5/5.0 stars *— Chris A.* [Read full review](https://www.g2.com/survey_responses/action1-review-12975754) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 4. [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) The easy way to remotely connect with your home or work computer, or share your screen with others. **Average Rating:** 4.2/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Chrome Remote Desktop?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.2/10 (Category avg: 9.1/10) - **Device Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Chrome Remote Desktop?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are Chrome Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) - Simplicity (1 reviews) **Cons:** - Chat (1 reviews) - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About Chrome Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Chrome Remote Desktop, enabling access from anywhere effortlessly. - Users value the **easy setup** of Chrome Remote Desktop, allowing effortless remote connections in just a few steps. - Users love the **easy access** with Chrome Remote Desktop, allowing them to connect from anywhere effortlessly. - Users value the **effortless simplicity** of Chrome Remote Desktop for quick and easy remote connections. **Cons:** - Users find the lack of **chat capability** in Chrome Remote Desktop limits their communication during remote sessions. - Users face **remote access issues** , struggling with printing remote files and lacking chat support during sessions. #### What Are Recent G2 Reviews of Chrome Remote Desktop? **"[Chrome Remote desktop review, No Third-Party Apps Needed](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719)"** **Rating:** 4.0/5.0 stars *— Vivek S.* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719) --- **"[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)"** **Rating:** 5.0/5.0 stars *— Verified User in Farming* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558) --- #### What Are G2 Users Discussing About Chrome Remote Desktop? - [What is Chrome Remote Desktop used for?](https://www.g2.com/discussions/what-is-chrome-remote-desktop-used-for) - [What is Percepio?](https://www.g2.com/discussions/what-is-percepio) - [How do I use Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-chrome-remote-desktop) - [Is Chrome Remote Desktop secure?](https://www.g2.com/discussions/is-chrome-remote-desktop-secure) - [What can Chrome Remote Desktop do?](https://www.g2.com/discussions/what-can-chrome-remote-desktop-do) - 1 comment ### 5. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 478 **How Do G2 Users Rate ScreenConnect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ScreenConnect?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small-Business, 31% Mid-Market #### What Are ScreenConnect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Remote Access (6 reviews) - Remote Work (6 reviews) - Easy Communication (5 reviews) - Reliability (5 reviews) **Cons:** - Expensive (4 reviews) - Remote Access Issues (4 reviews) - Internet Dependency (2 reviews) - Not User-Friendly (2 reviews) - Security Concerns (2 reviews) ### What Do G2 Reviewers Say About ScreenConnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ScreenConnect, simplifying remote support and management for IT teams effectively. - Users value the **reliable remote access** of ScreenConnect, enabling seamless IT support and secure collaboration from anywhere. - Users enjoy **reliable remote access** with ScreenConnect, enabling seamless IT support and enhanced collaboration from anywhere. - Users value the **easy communication** of ScreenConnect, facilitating quick and efficient remote support for IT teams. - Users praise the **reliability** of ScreenConnect, noting seamless remote access and efficient IT support capabilities. **Cons:** - Users feel the **high costs** for ScreenConnect's licensing and maintenance renewals are a significant burden for small teams. - Users often face **remote access issues** due to complicated steps, lack of support, and security concerns with antivirus software. - Users highlight the **internet dependency** of ScreenConnect, making it problematic in areas with limited connectivity. - Users find ScreenConnect **not user-friendly** , with excessive steps complicating support and mobile accessibility issues. - Users express concerns about **security features** while using ScreenConnect, especially following a recent security incident. #### What Are Recent G2 Reviews of ScreenConnect? **"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"** **Rating:** 5.0/5.0 stars *— Steve S.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) --- **"[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)"** **Rating:** 5.0/5.0 stars *— Jason L.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-4969447) --- #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### 6. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Access (13 reviews) - Remote Support (13 reviews) - Reliability (10 reviews) - Security (10 reviews) **Cons:** - Expensive (7 reviews) - Complexity (5 reviews) - Connectivity Issues (5 reviews) - Learning Curve (5 reviews) - Pricing Issues (5 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of BeyondTrust Remote Support, highlighting its user-friendly interface and quick set-up. - Users appreciate the **ease of access to remote desktops** , enhancing collaboration and file transfer efficiency without security concerns. - Users appreciate the **easy access and flexibility** of BeyondTrust Remote Support, enhancing productivity and collaboration effortlessly. - Users commend the **reliability** of BeyondTrust Remote Support, valuing its consistent performance and robust security features. - Users value the **robust security features** of BeyondTrust Remote Support, ensuring sessions are encrypted and extensively logged. **Cons:** - Users express concerns over the **expensive pricing** of BeyondTrust Remote Support compared to competing solutions. - Users find the **complexity** of BeyondTrust Remote Support challenging, especially for new users and quick problem resolution. - Users often face **connectivity issues** that disrupt client access and hinder the overall remote support experience. - Users find the **learning curve steep** , making initial use and setup frustratingly complex and time-consuming. - Users feel that the **high cost and pricing complexity** of BeyondTrust Remote Support pose significant challenges for them. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 7. [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively. **Average Rating:** 4.5/5.0 **Total Reviews:** 140 **How Do G2 Users Rate Remote Desktop Services?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.0/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Remote Desktop Services?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Mid-Market, 33% Small-Business #### What Are Remote Desktop Services's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Remote Desktop Services? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy setup** of Remote Desktop Services, praising its user-friendly interface for quick configuration. - Users value the **user-friendly interface** of Remote Desktop Services, making setup and management easy and efficient. #### What Are Recent G2 Reviews of Remote Desktop Services? **"[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096) --- **"[UP Cloud better platform for your IT needs](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095) --- #### What Are G2 Users Discussing About Remote Desktop Services? - [What is Remote Desktop Services used for?](https://www.g2.com/discussions/remote-desktop-services-what-is-remote-desktop-services-used-for) - [What are some benefits of using the Remote Desktop Connection?](https://www.g2.com/discussions/what-are-some-benefits-of-using-the-remote-desktop-connection) - [What is a good remote desktop software?](https://www.g2.com/discussions/remote-desktop-services-what-is-a-good-remote-desktop-software) - [What is Remote Desktop Services role?](https://www.g2.com/discussions/what-is-remote-desktop-services-role) - [What services enable remote desktop?](https://www.g2.com/discussions/what-services-enable-remote-desktop) ### 8. [AnyDesk](https://www.g2.com/products/anydesk/reviews) AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,077 **How Do G2 Users Rate AnyDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind AnyDesk?** - **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh) - **Year Founded:** 2014 - **HQ Location:** Stuttgart - **Twitter:** @anydesk (7,883 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 43% Mid-Market #### What Are AnyDesk's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Setup (17 reviews) - Remote Support (17 reviews) - File Transfer (16 reviews) - Remote Control (16 reviews) **Cons:** - Connection Issues (10 reviews) - Remote Access Issues (9 reviews) - Slow Performance (9 reviews) - Slow Connectivity (7 reviews) - Limited Free (6 reviews) ### What Do G2 Reviewers Say About AnyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of AnyDesk, highlighting its user-friendly interface and hassle-free connectivity. - Users value the **easy setup** of AnyDesk, making remote assistance simple and efficient for everyone. - Users value the **speed and stability** of AnyDesk for efficient remote support and real-time troubleshooting. - Users value the **effortless file transfer** capabilities of AnyDesk, enhancing their remote work productivity significantly. - Users praise the **remote control feature** of AnyDesk for its stability and efficiency in connecting with devices. **Cons:** - Users experience **connection issues** that can delay access and complicate the remote connection process with AnyDesk. - Users face **remote access issues** due to lack of automatic reconnection and absence of an admin portal. - Users often experience **slow performance** with AnyDesk, leading to lags and delays on slower networks. - Users report **slow connectivity** issues that hinder performance, especially on slower networks and mobile devices. - Users criticize the **limited free version** of AnyDesk, which hampers support for friends and family effectively. #### What Are Recent G2 Reviews of AnyDesk? **"[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)"** **Rating:** 4.5/5.0 stars *— Sunil B.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340) --- **"[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)"** **Rating:** 5.0/5.0 stars *— Prasanna Kumar D.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183) --- #### What Are G2 Users Discussing About AnyDesk? - [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 5 comments - [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment - [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment ### 9. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector **Average Rating:** 4.8/5.0 **Total Reviews:** 509 **How Do G2 Users Rate Splashtop Remote Access?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Access?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Splashtop Remote Access's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Setup (35 reviews) - Remote Access (25 reviews) - Easy to Access (19 reviews) - Remote Support (19 reviews) **Cons:** - Remote Access Issues (22 reviews) - Connection Issues (13 reviews) - Feature Limitations (8 reviews) - Not User-Friendly (7 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Access? *AI-generated summary from verified user reviews* **Pros:** - Users find **Splashtop Remote Access incredibly easy to use** , making it ideal for frequent client support and quick deployments. - Users appreciate the **easy setup** of Splashtop Remote Access, allowing for a stress-free and efficient transition to the tool. - Users value the **convenient remote access** of Splashtop, appreciating its reliability and user-friendly setup. - Users find Splashtop **easy to access** , seamlessly transitioning and enabling effective remote work from anywhere. - Users appreciate the **stability and efficiency** of Splashtop Remote Access for smooth remote support in any environment. **Cons:** - Users face **remote access issues** with tedious user management and dependency on stable internet connections affecting performance. - Users experience **connection issues** with Splashtop, facing lag and dropped sessions during poor network conditions. - Users express frustration over **feature limitations** affecting unattended access and compatibility issues during remote sessions. - Users find the interface **not user-friendly** , often leading to confusion and frustrating experiences while using Splashtop. - Users experience **slow performance** with Splashtop, including disconnections and lag during remote access sessions. #### What Are Recent G2 Reviews of Splashtop Remote Access? **"[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)"** **Rating:** 5.0/5.0 stars *— Josh G.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892) --- **"[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)"** **Rating:** 4.5/5.0 stars *— Luca I.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589) --- #### What Are G2 Users Discussing About Splashtop Remote Access? - [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for) - [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure) - [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use) - [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment - [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment ### 10. [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews) Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure. **Average Rating:** 4.3/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Apple Remote Desktop?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Apple Remote Desktop?** - **Seller:** [Apple](https://www.g2.com/sellers/apple) - **Year Founded:** 1976 - **HQ Location:** Cupertino, CA - **Twitter:** @Apple (9,935,357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/162479/ (180,534 employees on LinkedIn®) - **Ownership:** NASDAQ:AAPL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Small-Business, 34% Enterprise #### What Are Apple Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (1 reviews) **Cons:** - Connection Issues (2 reviews) - Feature Limitations (1 reviews) - Remote Access Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Apple Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Apple Remote Desktop, enjoying seamless administration and device management. - Users value the **easy file transfer** capabilities of Apple Remote Desktop, simplifying file copying and distribution tasks. **Cons:** - Users often face **connection issues** with Apple Remote Desktop, affecting usability and compatibility with other platforms. - Users find the **feature limitations** of Apple Remote Desktop frustrating, with little development and no new additions. - Users note the **remote access issues** with Apple Remote Desktop, as it lacks updates and Windows connectivity. - Users express frustration with the **slow performance** of Apple Remote Desktop, noting its declining capabilities over time. #### What Are Recent G2 Reviews of Apple Remote Desktop? **"[The Mac Remote Access!](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098) --- **"[No need for any other screen sharing app](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882) --- #### What Are G2 Users Discussing About Apple Remote Desktop? - [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) - 1 comment, 1 upvote - [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) - 1 comment - [What is a good remote desktop software?](https://www.g2.com/discussions/apple-remote-desktop-what-is-a-good-remote-desktop-software) - [How do I use Apple Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-apple-remote-desktop) - [Does Apple support Remote Desktop?](https://www.g2.com/discussions/does-apple-support-remote-desktop) ### 11. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of EV Reach, enhancing productivity for both technical and non-technical staff. - Users appreciate the **remote control feature** of EV Reach, enabling efficient troubleshooting and device management. - Users commend EV Reach for its **effective remote support** , enabling timely issue resolution and seamless user engagement. - Users commend EV Reach for its **seamless remote access** , enhancing troubleshooting efficiency and user satisfaction across diverse environments. - Users value the **comprehensive feature set** of EV Reach, making remote support and management seamless and efficient. **Cons:** - Users experience **remote access issues** , including difficulty with setup, connection failures, and clunky interface affecting usability. - Users miss **essential features** like patch management, connectors, and more pre-built packages in EV Reach. - Users encounter **connection issues** with EV Reach, complicating setup and causing frustrations in usage and IP management. - Users experience **slow performance** with EV Reach, often facing latency during peak usage that hinders productivity. - Users note **feature limitations** , including complex setups and lack of mobile support, impacting overall user experience. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 12. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 196 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (5 reviews) - Remote Support (5 reviews) - Remote Control (4 reviews) - Customer Support (3 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LogMeIn Rescue, finding it simple and effective for remote assistance. - Users appreciate the **simplicity and effectiveness** of LogMeIn Rescue for seamless remote assistance and support. - Users appreciate the **ease of use and effectiveness** of LogMeIn Rescue for seamless remote support and troubleshooting. - Users value the **seamless remote access** offered by LogMeIn Rescue, facilitating effective IT support from anywhere. - Users appreciate the **fast and effective customer support** from LogMeIn Rescue, enhancing issue resolution and user engagement. **Cons:** - Users find LogMeIn Rescue **quite expensive** for its limited features compared to other remote software options. - Users feel the **feature limitations** of LogMeIn Rescue do not justify the price, especially compared to other software. - Users find the **limited features** of LogMeIn Rescue inadequate for the price compared to competing remote software. - Users report frequent **ticketing issues** , facing unhelpful support and management challenges across different portals. - Users experience frequent **application crashes** and poor support, making account management frustrating and challenging. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### 13. [RealVNC](https://www.g2.com/products/realvnc/reviews) RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/ **Average Rating:** 4.7/5.0 **Total Reviews:** 417 **How Do G2 Users Rate RealVNC?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind RealVNC?** - **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc) - **Year Founded:** 2002 - **HQ Location:** Cambridge, United Kingdom - **Twitter:** @RealVNC (2,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (131 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are RealVNC's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Cross-platform Compatibility (3 reviews) - Cross-Platform Support (3 reviews) - File Transfer (3 reviews) - Reliability (3 reviews) **Cons:** - Poor Customer Support (2 reviews) - Admin Access Issues (1 reviews) - Billing Issues (1 reviews) - Connection Issues (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About RealVNC? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of RealVNC, enjoying seamless connectivity and straightforward support options. - Users value the **cross-platform compatibility** of RealVNC, ensuring seamless access across various operating systems. - Users value the **cross-platform support** of RealVNC, ensuring seamless connectivity across diverse operating systems. - Users appreciate the **best-in-class secure file transfer** capability of RealVNC, enhancing their collaborative experience seamlessly. - Users value the **robust reliability** of RealVNC for seamless connectivity and secure, high-quality remote support. **Cons:** - Users face **poor customer support** with RealVNC, experiencing slow responses and unresolved issues after updates. - Users report **admin access issues** with RealVNC, including slow support and inconsistent connection stability. - Users report **horrible tech support and billing issues** with RealVNC, leading to frustration and lack of assistance. - Users experience **connection issues** with RealVNC, including slow support, outages, and challenges with satellite connections. - Users report **inadequate support** for RealVNC, with poor customer service and unresolved issues after updates. #### What Are Recent G2 Reviews of RealVNC? **"[Efficient, Resource-Light Remote Support Tool](https://www.g2.com/survey_responses/realvnc-review-211136)"** **Rating:** 5.0/5.0 stars *— Brad C.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-211136) --- **"[Completely Reliable for Remote Support with Great Session Recording and File Transfer Features](https://www.g2.com/survey_responses/realvnc-review-12970424)"** **Rating:** 5.0/5.0 stars *— Vivek K.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424) --- #### What Are G2 Users Discussing About RealVNC? - [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for) - [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access) - [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work) - [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments - [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment ### 14. [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs. **Average Rating:** 4.1/5.0 **Total Reviews:** 520 **How Do G2 Users Rate Citrix DaaS?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix DaaS?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Who Uses This:** Analyst, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Enterprise, 29% Mid-Market #### What Are Citrix DaaS's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Performance (2 reviews) - User-Friendly (2 reviews) - Cross-Platform (1 reviews) - Integrations (1 reviews) **Cons:** - Limited Compatibility (2 reviews) - Audio Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Expensive Premiums (1 reviews) ### What Do G2 Reviewers Say About Citrix DaaS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Citrix DaaS, highlighting its user-friendly interface and smooth performance. - Users appreciate the **smooth performance** of Citrix DaaS, enjoying a user-friendly interface without bugs. - Users appreciate the **user-friendly interface** of Citrix DaaS, enjoying its smooth and efficient performance. - Users value the **cross-platform integration** of Citrix DaaS, enhancing VM management across various environments. - Users value the **seamless integrations** of Citrix DaaS with various platforms like VMware and Azure for enhanced performance. **Cons:** - Users face **limited compatibility** issues, particularly with integration and optimization across various platforms and applications. - Users report **audio issues** with Citrix DaaS, particularly during video calls, affecting their communication quality. - Users experience **connection issues** that disrupt functionality, especially after Windows updates and with high-resolution programs. - Users often face **connectivity issues** with Citrix DaaS, affecting performance and application responsiveness after updates. - Users find the **licensing costs of Citrix DaaS to be quite high** compared to other solutions on the market. #### What Are Recent G2 Reviews of Citrix DaaS? **"[Flexible Cross-Cloud Management That Delivers](https://www.g2.com/survey_responses/citrix-daas-review-12333504)"** **Rating:** 5.0/5.0 stars *— Richard F.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-12333504) --- **"[Review on CitrixDaas](https://www.g2.com/survey_responses/citrix-daas-review-11914426)"** **Rating:** 5.0/5.0 stars *— Aarushi L.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-11914426) --- #### What Are G2 Users Discussing About Citrix DaaS? - [What is Citrix DaaS used for?](https://www.g2.com/discussions/what-is-citrix-daas-used-for) - [What is the difference between XenApp and XenDesktop?](https://www.g2.com/discussions/what-is-the-difference-between-xenapp-and-xendesktop) - [What is a virtual desktop used for?](https://www.g2.com/discussions/what-is-a-virtual-desktop-used-for) - 1 comment - [How do I install Citrix virtual apps and desktops?](https://www.g2.com/discussions/how-do-i-install-citrix-virtual-apps-and-desktops) - 2 comments - [What is Citrix virtual apps and desktops?](https://www.g2.com/discussions/what-is-citrix-virtual-apps-and-desktops) - 2 comments ### 15. [ISL Online](https://www.g2.com/products/isl-online/reviews) ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. **Average Rating:** 4.6/5.0 **Total Reviews:** 581 **How Do G2 Users Rate ISL Online?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ISL Online?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Small-Business, 24% Mid-Market #### What Are ISL Online's Pros and Cons? **Pros:** - Ease of Use (52 reviews) - Customer Support (26 reviews) - Remote Support (25 reviews) - Easy Setup (22 reviews) - Remote Access (21 reviews) **Cons:** - Remote Access Issues (15 reviews) - Connection Issues (9 reviews) - Improvement Needed (6 reviews) - Session Issues (6 reviews) - Delay Issues (5 reviews) ### What Do G2 Reviewers Say About ISL Online? *AI-generated summary from verified user reviews* **Pros:** - Users value ISL Online for its **ease of use** , facilitating effective support and remote access effortlessly. - Users highlight the **quick and friendly customer support** of ISL Online, making issue resolution seamless and efficient. - Users value the **ease of use** with ISL Online's remote support, praising its efficiency and intuitive setup process. - Users find the **easy setup** of ISL Online straightforward and intuitive, enhancing their remote support experience. - Users appreciate the **flexibility of remote access** with ISL Online, enabling work from anywhere seamlessly and efficiently. **Cons:** - Users experience **remote access issues** , particularly with user account administration and zoom functionalities on ISL Online. - Users experience **connection issues** with ISL Online, often facing frustratingly slow connections during remote sessions. - Users find that **functional improvements are needed** in the bulk update, connection speed, and deployment processes of ISL Online. - Users report **session issues** leading to unexpected closures and complications when switching between devices. - Users experience frustrating **delay issues** with ISL Online, particularly with connection speeds and user account administration. #### What Are Recent G2 Reviews of ISL Online? **"[Integral for Remote Management and Easy Deployment](https://www.g2.com/survey_responses/isl-online-review-10918967)"** **Rating:** 4.5/5.0 stars *— Danny C.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-10918967) --- **"[First-Class Security and Versatility in Remote Support](https://www.g2.com/survey_responses/isl-online-review-12236199)"** **Rating:** 5.0/5.0 stars *— Diego M.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199) --- ### 16. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication **Average Rating:** 4.3/5.0 **Total Reviews:** 68 **How Do G2 Users Rate SolarWinds DameWare Remote Support?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.1/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds DameWare Remote Support?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 50% Mid-Market, 35% Enterprise #### What Are SolarWinds DameWare Remote Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) ### What Do G2 Reviewers Say About SolarWinds DameWare Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in SolarWinds DameWare Remote Support, enjoying its intuitive interface and functionality. - Users find the **affordability** of SolarWinds DameWare Remote Support highly appealing for enterprise use. - Users highlight the **automation features** of SolarWinds DameWare Remote Support, making installation and usage a breeze. - Users value the **fast issue resolution** offered by DameWare, enabling quick responses and effective troubleshooting. - Users value the **fast issue resolution** provided by DameWare Remote Support, enabling immediate problem-solving for end users. #### What Are Recent G2 Reviews of SolarWinds DameWare Remote Support? **"[Excellent software to connect remotely to computers](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700)"** **Rating:** 5.0/5.0 stars *— Eric B.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700) --- **"[Must Have for your business](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551)"** **Rating:** 5.0/5.0 stars *— Jeremy M.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551) --- #### What Are G2 Users Discussing About SolarWinds DameWare Remote Support? - [What is SolarWinds DameWare Mini Remote Control used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-mini-remote-control-used-for) - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) ### 17. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Syncro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (245 reviews) - Features (166 reviews) - Easy Setup (111 reviews) - Integrations (109 reviews) - Automation (107 reviews) **Cons:** - Missing Features (107 reviews) - Improvement Needed (83 reviews) - Feature Limitations (73 reviews) - Feature Issues (63 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Syncro, which enhances communication and simplifies troubleshooting and ticket management. - Users appreciate the **intuitive features** of Syncro that enhance productivity and streamline management of assets and tools. - Users find Syncro's **easy setup** process straightforward and user-friendly, making it ideal for first-time implementations. - Users value the **seamless integrations** in Syncro, enhancing functionality and simplifying the overall user experience. - Users appreciate the **efficient automation features** of Syncro, enhancing workflow and simplifying asset management effectively. **Cons:** - Users feel that the **missing features** in Syncro include support for Linux distros and real-time messaging. - Users note that Syncro needs **improvement in interface design and responsiveness** , impacting usability and overall experience. - Users find **feature limitations** in Syncro frustrating, especially regarding UI, report options, and email functions. - Users experience significant **feature issues** with Syncro, including limited automation, integration difficulties, and dashboard inflexibility. - Users find **automation features and API capabilities lacking** , leading to cumbersome workarounds and limited customizations. #### What Are Recent G2 Reviews of Syncro? **"[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)"** **Rating:** 5.0/5.0 stars *— steve t.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10823178) --- **"[User-Friendly App that is great for a team in a business](https://www.g2.com/survey_responses/syncro-review-12059675)"** **Rating:** 4.0/5.0 stars *— Michael C.* [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 18. [RemotePC](https://www.g2.com/products/remotepc/reviews) RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises **Average Rating:** 4.7/5.0 **Total Reviews:** 649 **How Do G2 Users Rate RemotePC?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind RemotePC?** - **Seller:** [IDrive](https://www.g2.com/sellers/idrive) - **Year Founded:** 2007 - **HQ Location:** Calabasas, CA - **Twitter:** @IDriveBackup (17,846 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 8% Mid-Market #### What Are RemotePC's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Easy Setup (74 reviews) - Easy Access (55 reviews) - Affordable (47 reviews) - Remote Access (38 reviews) **Cons:** - Slow Performance (18 reviews) - Remote Access Issues (13 reviews) - Screen Resolution (11 reviews) - Connection Issues (10 reviews) - Delay Issues (9 reviews) ### What Do G2 Reviewers Say About RemotePC? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly setup** and seamless access of RemotePC, greatly enhancing remote work efficiency. - Users highlight the **easy setup** of RemotePC, enabling quick access and support for multiple devices effortlessly. - Users find RemotePC to provide **easy access** , making remote connectivity seamless and efficient across devices. - Users appreciate the **affordability** of RemotePC, finding it simple to use and perfect for non-technical users. - Users value the **seamless remote access** of RemotePC, enabling hassle-free work from home and efficient operations. **Cons:** - Users experience **slow performance** with RemotePC, facing lag and sync issues that disrupt real-time tasks. - Users experience **remote access issues** occasionally, particularly in restrictive regions like China, affecting connectivity and usage. - Users report **screen resolution issues** with RemotePC, leading to some lag and disrupted interactions during use. - Users experience **connection issues** with RemotePC, facing disconnections and lag during usage, impacting productivity. - Users experience **delay issues** with RemotePC, causing lag that disrupts real-time interactions and workflow efficiency. #### What Are Recent G2 Reviews of RemotePC? **"[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)"** **Rating:** 4.0/5.0 stars *— Lofty Community Media I.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492) --- **"[RemotePC Delivers Near-Instant, Lag-Free Remote Work](https://www.g2.com/survey_responses/remotepc-review-12706593)"** **Rating:** 4.5/5.0 stars *— Zachary G.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12706593) --- #### What Are G2 Users Discussing About RemotePC? - [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for) - [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments - [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments - [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments - [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments ### 19. [GoToMyPC](https://www.g2.com/products/gotomypc/reviews) GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’s like you’re sitting right in front of your computer. **Average Rating:** 4.3/5.0 **Total Reviews:** 236 **How Do G2 Users Rate GoToMyPC?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind GoToMyPC?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are GoToMyPC's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Remote Access (11 reviews) - Easy to Access (10 reviews) - Reliability (9 reviews) - Remote Control (9 reviews) **Cons:** - Expensive (7 reviews) - Remote Access Issues (6 reviews) - Pricing Issues (5 reviews) - Slow Performance (5 reviews) - Login Issues (3 reviews) ### What Do G2 Reviewers Say About GoToMyPC? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of GoToMyPC, appreciating its user-friendly interface and reliable connections for remote work. - Users appreciate the **easy remote access** of GoToMyPC, enabling seamless work from anywhere with convenience and efficiency. - Users value the **easy remote access** of GoToMyPC, allowing seamless connection to their offsite computers from anywhere. - Users appreciate the **reliability** of GoToMyPC, ensuring consistent access from any device whenever needed. - Users appreciate the **fast and easy remote access** of GoToMyPC, enabling seamless work from anywhere. **Cons:** - Users find the **cost too high** for GoToMyPC, wishing it were more affordable despite its convenience. - Users often face **remote access issues** that hinder connectivity and complicate their ability to work efficiently. - Users feel the **pricing issues** are significant, with high costs making it less worthwhile despite its convenience. - Users report **slow performance** with GoToMyPC, experiencing lags and clunky operation that hinder usability. - Users experience **login issues** including delays and security hurdles that complicate accessing GoToMyPC promptly. #### What Are Recent G2 Reviews of GoToMyPC? **"[Excellent Multi-Monitor Remote Support Equipped with Very Reliable Command Prompt Utility](https://www.g2.com/survey_responses/gotomypc-review-12964862)"** **Rating:** 5.0/5.0 stars *— Anand C.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12964862) --- **"[Simple Interface, Handy Mobile Access](https://www.g2.com/survey_responses/gotomypc-review-12229706)"** **Rating:** 5.0/5.0 stars *— Dominic W.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12229706) --- #### What Are G2 Users Discussing About GoToMyPC? - [What is GoToMyPC used for?](https://www.g2.com/discussions/what-is-gotomypc-used-for) - [Is GoToMyPC a VPN?](https://www.g2.com/discussions/is-gotomypc-a-vpn) - [Which remote desktop software is the best?](https://www.g2.com/discussions/which-remote-desktop-software-is-the-best) - [What does GoToMyPC cost?](https://www.g2.com/discussions/what-does-gotomypc-cost) - 2 comments - [How do I use GoToMyPC?](https://www.g2.com/discussions/how-do-i-use-gotomypc) ### 20. [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. **Average Rating:** 4.0/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Citrix Gateway?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.4/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix Gateway?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 55% Enterprise, 38% Mid-Market #### What Are Citrix Gateway's Pros and Cons? **Pros:** - Easy to Access (1 reviews) - Security Focus (1 reviews) **Cons:** - Setup Difficulties (1 reviews) ### What Do G2 Reviewers Say About Citrix Gateway? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy access** to work applications from any device, enhancing their work-from-home experience. - Users value the **security features** of Citrix Gateway, ensuring safe access to applications from any device. **Cons:** - Users find the **setup complex** and often need specialized knowledge to get Citrix Gateway working effectively. #### What Are Recent G2 Reviews of Citrix Gateway? **"[secure and easy access](https://www.g2.com/survey_responses/citrix-gateway-review-11451752)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-11451752) --- **"[Secure, Reliable Remote Access That’s Easy to Use](https://www.g2.com/survey_responses/citrix-gateway-review-7094409)"** **Rating:** 4.5/5.0 stars *— Mohamed B.* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-7094409) --- #### What Are G2 Users Discussing About Citrix Gateway? - [What is Citrix Gateway used for?](https://www.g2.com/discussions/citrix-gateway-what-is-citrix-gateway-used-for) - [Is Citrix gateway a VPN?](https://www.g2.com/discussions/is-citrix-gateway-a-vpn) - 1 comment - [How do I access my Citrix gateway?](https://www.g2.com/discussions/how-do-i-access-my-citrix-gateway) - [What is Citrix gateway service?](https://www.g2.com/discussions/what-is-citrix-gateway-service) - [What is Citrix gateway used for?](https://www.g2.com/discussions/what-is-citrix-gateway-used-for) ### 21. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **mobile compatibility** of Devolutions RDM, enabling access to remote systems anytime, anywhere. - Users value the **seamless credential management** features of RDM, enhancing security and accessibility across remote systems. - Users commend the **remote access capabilities** of Devolutions Remote Desktop Manager, enabling seamless and secure connections anytime, anywhere. - Users value the **cross-platform support** of RDM, facilitating access across various devices and operating systems. - Users praise the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users experience **slow loading times** when starting Devolutions Remote Desktop Manager, which can be frustrating initially. - Users find the **integration difficulty** challenging due to a steep learning curve and lack of guidance. - Users find the **learning curve steep** due to complex functions and insufficient inline help, requiring time to adapt. - Users suggest that the **pricing issues** could be improved by offering a more flexible solution for licenses. - Users find the **slow performance** of Devolutions Remote Desktop Manager frustrating during initial loading times. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 22. [Heimdal](https://www.g2.com/products/heimdal/reviews) Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. **Average Rating:** 4.4/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Heimdal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Heimdal?** - **Seller:** [Heimdal®](https://www.g2.com/sellers/heimdal) - **Company Website:** https://heimdalsecurity.com/ - **Year Founded:** 2014 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @HeimdalSecurity (5,086 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/heimdal-security/ (277 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Construction - **Company Size:** 61% Mid-Market, 26% Small-Business #### What Are Heimdal's Pros and Cons? **Pros:** - Easy Setup (2 reviews) - File Transfer (2 reviews) - Issue Resolution (2 reviews) - Patch Management (2 reviews) - Product Quality (2 reviews) **Cons:** - Complex Interface (2 reviews) - Not User-Friendly (2 reviews) - Poor Customer Support (2 reviews) - Poor Interface Design (2 reviews) - Restart Issues (2 reviews) ### What Do G2 Reviewers Say About Heimdal? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy setup** of Heimdal, which simplifies deployment and management of IT solutions effortlessly. - Users find the **File Transfer** feature of Heimdal to be reliable and straightforward, enhancing overall productivity. - Users greatly value the **exceptional support team** of Heimdal, offering quick and effective issue resolutions consistently. - Users value the **reliable patch management** capabilities of Heimdal, ensuring consistent performance and effortless updates. - Users value the **reliable security solutions** of Heimdal®, appreciating its user-friendly interface and excellent support. **Cons:** - Users find the **complex interface** of Heimdal difficult to navigate, complicating access to essential features and settings. - Users find Heimdal's interface **not user-friendly** , with a complex navigation that complicates access to essential settings. - Users face **poor customer support** initially, making setup and deployment challenging, despite eventual resolution of issues. - Users face challenges with **poor interface design** , finding navigation and access to resources cumbersome and illogical. - Users experience **restart issues** , feeling unprotected after scans until they reboot the software for fixes. #### What Are Recent G2 Reviews of Heimdal? **"[Automated patching makes life easier, but remote desktop needs work](https://www.g2.com/survey_responses/heimdal-review-12879665)"** **Rating:** 5.0/5.0 stars *— Kris B.* [Read full review](https://www.g2.com/survey_responses/heimdal-review-12879665) --- **"[Reliable, Evolving Security Platform with Excellent Support](https://www.g2.com/survey_responses/heimdal-review-12446520)"** **Rating:** 4.5/5.0 stars *— Mahdi H.* [Read full review](https://www.g2.com/survey_responses/heimdal-review-12446520) --- ### 23. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have remote employees or endpoints scattered across the globe, Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- ### 24. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 463 **How Do G2 Users Rate LogMeIn Resolve?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (14 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of LogMeIn Resolve, significantly simplifying their workflow and enhancing productivity. - Users appreciate the **convenience and effectiveness** of GoTo Resolve for streamlining HelpDesk workflows and improving support. - Users appreciate the **convenience of Remote Access** with GoTo Resolve, enabling quick and effective problem resolution. - Users appreciate the **easy remote support** provided by LogMeIn Resolve, facilitating quick solutions from anywhere, even on the go. - Users commend the **excellent customer support** of LogMeIn Resolve, facilitating quick and effective problem resolution. **Cons:** - Users often face **remote access issues** due to performance lags and inconsistency with client application launches. - Users find LogMeIn Resolve to be **expensive** , especially when cheaper alternatives offer similar functionality. - Users experience **slow performance** after updates, affecting functionality and increasing frustration, especially on older machines. - Users report frequent **technical issues** such as glitches during sessions and inaccuracies in geolocation features. - Users experience **connection issues** that can lead to delays and occasional disconnections during their tasks. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 25. [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate MobaXTerm?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MobaXTerm?** - **Seller:** [Mobatek](https://www.g2.com/sellers/mobatek) - **HQ Location:** Toulouse, France - **Twitter:** @mobatek (3,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25263109/ **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 29% Small-Business #### What Are MobaXTerm's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (2 reviews) - Simplicity (2 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) **Cons:** - Information Deficiency (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Pricing Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About MobaXTerm? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in MobaXterm, appreciating its tidy interface and efficient session management. - Users praise the **efficient file transfer capabilities** of MobaXterm for managing multiple connections seamlessly. - Users value the **simplicity** of MobaXterm, enjoying its organized and user-friendly interface for managing connections. - Users enjoy the **easy setup** of MobaXterm, finding it efficient for managing multiple RDP connections smoothly. - Users value the **easy access** to RDP connections in MobaXterm, enhancing efficiency and organization during remote management. **Cons:** - Users find **log viewing difficult** at times, although it doesn't significantly impact their overall experience. - Users find the **limited customization** options frustrating, feeling the interface is outdated and restricting personalization. - Users find MobaXTerm's interface **not user-friendly** , noting outdated design and limited customization options. - Users highlight the **pricing issues** with MobaXTerm, finding it to be a significant concern. - Users find the **update issues** frustrating as they disrupt saved settings and affect overall experience with MobaXTerm. #### What Are Recent G2 Reviews of MobaXTerm? **"[A Swiss Army Knife for IT Tasks and Remote Access](https://www.g2.com/survey_responses/mobaxterm-review-12993998)"** **Rating:** 5.0/5.0 stars *— Leonidas R.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12993998) --- **"[Effortless Remote Management with a Clean, Tab-Based Interface](https://www.g2.com/survey_responses/mobaxterm-review-12065180)"** **Rating:** 5.0/5.0 stars *— Ljupcho T.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12065180) --- #### What Are G2 Users Discussing About MobaXTerm? - [What are the benefits and drawbacks of using MobaXTerm for remote computing?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-mobaxterm-for-remote-computing) - [What is MobaXTerm used for?](https://www.g2.com/discussions/mobaxterm-what-is-mobaxterm-used-for) - 1 comment - [Why MobaXterm is better than PuTTY?](https://www.g2.com/discussions/why-mobaxterm-is-better-than-putty) - 2 comments - [Is MobaXterm free?](https://www.g2.com/discussions/is-mobaxterm-free) - 2 comments - [What is MobaXterm?](https://www.g2.com/discussions/what-is-mobaxterm) - 1 comment ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)