# Best Remote Desktop Software for Medium-Sized Businesses

## How Many Remote Desktop Software Products Does G2 Track?

**Total Products under this Category:** 138

### Category Stats (Aug 2026)

- **Average Rating:** 4.46/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AweSun Remote Desktop (+3.71%) - Among all products in this category, AweSun Remote Desktop recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Remote Desktop Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 16,200+ Authentic Reviews
- 138+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Desktop Software
 ![G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-desktop/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=70792&focus%5B%5D=15101&focus%5B%5D=15025&focus%5B%5D=15097&focus%5B%5D=3683&focus%5B%5D=13662)

Highlighted products: TeamViewer, Zoho Assist, Action1, Chrome Remote Desktop, ScreenConnect, Remote Desktop Services, BeyondTrust Remote Support, and AnyDesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=action1&focus%5B%5D=chrome-remote-desktop&focus%5B%5D=screenconnect&focus%5B%5D=remote-desktop-services&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=anydesk&segment=mid-market)

**Sponsored**

### Heimdal

Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=890&secure%5Bchosen_at%5D=2026-08-15T13%3A47%3A54Z&secure%5Bdisplayable_resource_id%5D=890&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=890&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165598&secure%5Bresource_id%5D=890&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-desktop%2Fmid-market&secure%5Btoken%5D=17537713a152dfa9717c765a7cef5b9fa8ebf7e87c46f514aac8821baea424ea&secure%5Burl%5D=https%3A%2F%2Fheimdalsecurity.com%2Fenterprise-security%2Fproducts%2Fremote-desktop%3Fpartner%3Dg2com%26source%3Dg2.com&secure%5Burl_type%5D=custom_url)

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,047

#### How Do G2 Users Rate TeamViewer?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.1/10 (Category avg: 9.1/10)
- **Device Management:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

##### Cons

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**["Remote support my customers "](https://www.g2.com/survey_responses/teamviewer-review-4988600)**

**Rating:** 4.5/5.0 stars

_— Fadi K._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-4988600)

**["Awesome remote connecting software"](https://www.g2.com/survey_responses/teamviewer-review-6713136)**

**Rating:** 5.0/5.0 stars

_— Haritha C._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-6713136)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

**Average Rating:** 4.7/5.0

**Total Reviews:** 699

#### How Do G2 Users Rate Zoho Assist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zoho Assist?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 70% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact.
- Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient.
- Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective.
- Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction.
- Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality.

##### Cons

- Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability.
- Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases.
- Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times.
- Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software.
- Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal.

#### What Are Recent G2 Reviews of Zoho Assist?

**["Fast, Affordable, Secure and Versatile Unattended Access with Zoho"](https://www.g2.com/survey_responses/zoho-assist-review-13234782)**

**Rating:** 5.0/5.0 stars

_— patan b._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13234782)

**["Zoho Assist: Easy Installation, Fast Performance, and Proactive Support"](https://www.g2.com/survey_responses/zoho-assist-review-13172368)**

**Rating:** 5.0/5.0 stars

_— John N._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13172368)

#### What Are G2 Users Discussing About Zoho Assist?

- [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment
- [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost)
- [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist)
- [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free)
- [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work)

### [Action1](https://www.g2.com/products/action1/reviews)

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,167

#### How Do G2 Users Rate Action1?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.6/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Action1?

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** www.action1.com
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp  
609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 56% Medium, 37% Small

#### What Do G2 Reviewers Say About Action1?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Action1 extremely easy to set up and **effortless to manage** , streamlining IT responsibilities with efficiency.
- Users commend Action1's **effective patch management** , appreciating its reliability, ease of use, and comprehensive features for MSPs.
- Users find Action1's **easy setup** and configuration process incredibly user-friendly, streamlining device management effortlessly.
- Users appreciate the **automated software deployment** capabilities of Action1, making server management effortless and efficient.
- Users highly value the **automation capabilities** of Action1, which streamline server updates and software deployment efficiently.

##### Cons

- Users note a significant **absence of a Linux agent** , limiting functionality for users on that platform.
- Users find the **remote access issues** to be a drawback, noting slow connections and room for feature enhancements.
- Users note **feature limitations** in Action1, particularly with customizations and missing functionalities, affecting overall satisfaction.
- Users find that the **reporting and logging features need improvement** , impacting usability and overall effectiveness.
- Users note that **report creation and logging readability** need improvement for a better overall experience with Action1.

#### What Are Recent G2 Reviews of Action1?

**["Action1 Makes Third-Party Patching and Remote Support Effortless for MSPs"](https://www.g2.com/survey_responses/action1-review-13218996)**

**Rating:** 5.0/5.0 stars

_— Alex A._

[Read full review](https://www.g2.com/survey_responses/action1-review-13218996)

**["Great Platform and easy to use."](https://www.g2.com/survey_responses/action1-review-10908416)**

**Rating:** 5.0/5.0 stars

_— Lowell A._

[Read full review](https://www.g2.com/survey_responses/action1-review-10908416)

#### What Are G2 Users Discussing About Action1?

- [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment
- [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment

### [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews)

The easy way to remotely connect with your home or work computer, or share your screen with others.

**Average Rating:** 4.2/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Chrome Remote Desktop?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 8.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Chrome Remote Desktop?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 53% Small, 30% Medium

#### What Do G2 Reviewers Say About Chrome Remote Desktop?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chrome Remote Desktop, finding it simple to log in and access anywhere.
- Users appreciate the **easy setup** of Chrome Remote Desktop, finding it effortless to connect and manage devices.
- Users love the **ease of access** with Chrome Remote Desktop, finding it convenient and user-friendly from any location.
- Users appreciate the **effortless simplicity** of connecting to devices, making setup quick and hassle-free.

##### Cons

- Users lament the **lack of chat capability** in Chrome Remote Desktop, hindering communication during remote sessions.
- Users struggle with **remote access issues** , particularly in printing files to local printers and lacking chat support.

#### What Are Recent G2 Reviews of Chrome Remote Desktop?

**["Effortless Remote Control"](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)**

**Rating:** 5.0/5.0 stars

_— Verified User in Farming_

[Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)

**["Chrome Remote desktop review, No Third-Party Apps Needed"](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719)**

**Rating:** 4.0/5.0 stars

_— Vivek S._

[Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719)

#### What Are G2 Users Discussing About Chrome Remote Desktop?

- [What is Chrome Remote Desktop used for?](https://www.g2.com/discussions/what-is-chrome-remote-desktop-used-for)
- [What is Percepio?](https://www.g2.com/discussions/what-is-percepio)
- [How do I use Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-chrome-remote-desktop)
- [Is Chrome Remote Desktop secure?](https://www.g2.com/discussions/is-chrome-remote-desktop-secure)
- [What can Chrome Remote Desktop do?](https://www.g2.com/discussions/what-can-chrome-remote-desktop-do) - 1 comment

### [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

**Average Rating:** 4.7/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ScreenConnect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.5/10 (Category avg: 9.1/10)
- **Device Management:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ScreenConnect?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 67% Small, 31% Medium

#### What Do G2 Reviewers Say About ScreenConnect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access.
- Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service.
- Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency.
- Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction.
- Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration.

##### Cons

- Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets.
- Users often face **remote access issues** , including poor support availability and excessive connection steps for security.
- Users face challenges due to **internet dependency** , limiting accessibility in certain locations.
- Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server.
- Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability.

#### What Are Recent G2 Reviews of ScreenConnect?

**["Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration"](https://www.g2.com/survey_responses/screenconnect-review-12676760)**

**Rating:** 5.0/5.0 stars

_— Steve S._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760)

**["ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"](https://www.g2.com/survey_responses/screenconnect-review-13111682)**

**Rating:** 5.0/5.0 stars

_— Cristhian Camilo C._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682)

#### What Are G2 Users Discussing About ScreenConnect?

- [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for)
- [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe)
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control)
- [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free)
- [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment

### [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews)

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively.

**Average Rating:** 4.5/5.0

**Total Reviews:** 140

#### How Do G2 Users Rate Remote Desktop Services?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.0/10 (Category avg: 9.1/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Remote Desktop Services?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 35% Medium, 34% Large

#### What Do G2 Reviewers Say About Remote Desktop Services?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy setup** of Remote Desktop Services, highlighting its user-friendly interface for seamless configuration.
- Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup straightforward and accessible.

#### What Are Recent G2 Reviews of Remote Desktop Services?

**["Easy Remote Connectivity and Control with Remote Desktop Services"](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)

**["UP Cloud better platform for your IT needs"](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)

#### What Are G2 Users Discussing About Remote Desktop Services?

- [What is Remote Desktop Services used for?](https://www.g2.com/discussions/remote-desktop-services-what-is-remote-desktop-services-used-for)
- [What are some benefits of using the Remote Desktop Connection?](https://www.g2.com/discussions/what-are-some-benefits-of-using-the-remote-desktop-connection)
- [What is a good remote desktop software?](https://www.g2.com/discussions/remote-desktop-services-what-is-a-good-remote-desktop-software)
- [What is Remote Desktop Services role?](https://www.g2.com/discussions/what-is-remote-desktop-services-role)
- [What services enable remote desktop?](https://www.g2.com/discussions/what-services-enable-remote-desktop)

### [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate BeyondTrust Remote Support?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.3/10 (Category avg: 9.1/10)
- **Device Management:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind BeyondTrust Remote Support?

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust  
14,335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53d6389432c932982dffb9b3e388e8999c17b298461d6046c255530ea1f88be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294396%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,707 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 46% Large, 36% Medium

#### What Do G2 Reviewers Say About BeyondTrust Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient.
- Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively.
- Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity.
- Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions.
- Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions.

##### Cons

- Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value.
- Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets.
- Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively.
- Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust.
- Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates.

#### What Are Recent G2 Reviews of BeyondTrust Remote Support?

**["Robust Security and Seamless Cross-Platform Remote Support"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)**

**Rating:** 4.5/5.0 stars

_— Alejandro A._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)

**["Reliable secure access without the VPN headache"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)**

**Rating:** 4.5/5.0 stars

_— Carlos M._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)

#### What Are G2 Users Discussing About BeyondTrust Remote Support?

- [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments
- [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support)
- [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software)
- [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support)
- [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment

### [AnyDesk](https://www.g2.com/products/anydesk/reviews)

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,082

#### How Do G2 Users Rate AnyDesk?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AnyDesk?

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk  
7,883 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95bf2e1d70e21f8b3de136cca62fc95e93d28ad19b1509656dbaad20e1509c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8494083%2F&secure%5Burl_type%5D=linkedin_company_website)  
356 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 43% Medium

#### What Do G2 Reviewers Say About AnyDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of AnyDesk, enabling quick and efficient remote connections for technical support.
- Users appreciate the **remote access capabilities** of AnyDesk, enabling seamless control and collaboration from anywhere.
- Users appreciate the **s seamless remote support** of AnyDesk, enabling smooth access and excellent IT management features.
- Users appreciate the **easy access** of AnyDesk, enjoying seamless connectivity even with slower internet connections.
- Users love the **easy setup** of AnyDesk, allowing for quick connections and efficient technical support.

##### Cons

- Users often face **connection issues** with AnyDesk, including slow speeds and random disconnections, leading to frustration.
- Users face **remote access issues** with AnyDesk, including connection timeouts and unreliable clipboard file transfers.
- Users often face **slow performance** with AnyDesk, particularly during connections and when internet speed is low.
- Users experience **slow connectivity** issues, especially with network restrictions, affecting the overall performance of AnyDesk.
- Users often experience **delay issues** with AnyDesk, particularly with connectivity and slow response times.

#### What Are Recent G2 Reviews of AnyDesk?

**["Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support"](https://www.g2.com/survey_responses/anydesk-review-12933340)**

**Rating:** 4.5/5.0 stars

_— Sunil B._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340)

**["Fast, lightweight remote access that just works for day-to-day client support"](https://www.g2.com/survey_responses/anydesk-review-13194582)**

**Rating:** 4.5/5.0 stars

_— Abhijith J._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-13194582)

#### What Are G2 Users Discussing About AnyDesk?

- [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote
- [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote
- [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 7 comments
- [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment
- [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment

### [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

**Average Rating:** 4.8/5.0

**Total Reviews:** 512

#### How Do G2 Users Rate Splashtop Remote Access?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.5/10 (Category avg: 9.1/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Splashtop Remote Access?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Accounting, Information Technology and Services
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Splashtop Remote Access?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike.
- Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access.
- Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere.
- Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity.
- Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization.

##### Cons

- Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance.
- Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality.
- Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop.
- Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience.
- Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions.

#### What Are Recent G2 Reviews of Splashtop Remote Access?

**["Secure, Easy Remote Access to Work Machines from Anywhere"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)**

**Rating:** 5.0/5.0 stars

_— Josh G._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)

**["Splashtop: Simple Setup, Top-Notch Performance, and Strong Security"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)**

**Rating:** 4.5/5.0 stars

_— Luca I._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)

#### What Are G2 Users Discussing About Splashtop Remote Access?

- [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for)
- [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure)
- [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use)
- [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment
- [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment

### [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews)

Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure.

**Average Rating:** 4.3/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate Apple Remote Desktop?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.3/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.1/10 (Category avg: 9.1/10)
- **Device Management:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Apple Remote Desktop?

- **Seller:** [Apple](https://www.g2.com/sellers/apple)
- **Year Founded:** 1976
- **HQ Location:** Cupertino, CA
- **Twitter:** @Apple  
9,935,357 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a7decfeea75a4dfc2a4de9fbc597b9cc98e1ac72d3991017b367fd8a38f156b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F162479%2F&secure%5Burl_type%5D=linkedin_company_website)  
187,339 employees on LinkedIn®
- **Ownership:** NASDAQ:AAPL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 36% Small, 34% Large

#### What Do G2 Reviewers Say About Apple Remote Desktop?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Apple Remote Desktop to be **easy to use** , streamlining administration and device management tasks effectively.
- Users appreciate the **easy file transfer** capabilities, streamlining file copying and distribution across devices.

##### Cons

- Users face frequent **connection issues** with Apple Remote Desktop, hindering performance and limiting cross-platform support.
- Users find the **feature limitations** of Apple Remote Desktop frustrating, as it lacks updates and Windows connectivity.
- Users find **remote access issues** with Apple Remote Desktop due to a lack of updates and Windows connectivity problems.
- Users experience **slow performance** with Apple Remote Desktop, affecting connectivity and overall effectiveness with newer OS updates.

#### What Are Recent G2 Reviews of Apple Remote Desktop?

**["The Mac Remote Access!"](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)**

**Rating:** 4.0/5.0 stars

_— Fernando F._

[Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)

**["No need for any other screen sharing app"](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)**

**Rating:** 5.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)

#### What Are G2 Users Discussing About Apple Remote Desktop?

- [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) - 1 comment, 1 upvote
- [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) - 1 comment
- [What is a good remote desktop software?](https://www.g2.com/discussions/apple-remote-desktop-what-is-a-good-remote-desktop-software)
- [How do I use Apple Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-apple-remote-desktop)
- [Does Apple support Remote Desktop?](https://www.g2.com/discussions/does-apple-support-remote-desktop)

### [RealVNC](https://www.g2.com/products/realvnc/reviews)

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

**Average Rating:** 4.7/5.0

**Total Reviews:** 417

#### How Do G2 Users Rate RealVNC?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.5/10 (Category avg: 9.1/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RealVNC?

- **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc)
- **Year Founded:** 2002
- **HQ Location:** Cambridge, United Kingdom
- **Twitter:** @RealVNC  
2,207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2a51a3a0e22abc4427a3be851fdcb220a70718a77311e5c187180b7dec47272&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1432337%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About RealVNC?

_AI-generated summary from verified user reviews_

##### Pros

- Users find RealVNC **easy to use** , appreciating its seamless connectivity and efficient remote support features.
- Users value the **reliability** of RealVNC, ensuring stable connections and efficient remote support across devices.
- Users appreciate the **cross-platform compatibility** of RealVNC, ensuring seamless remote support across various operating systems.
- Users appreciate the **cross-platform support** of RealVNC, ensuring seamless connectivity across various operating systems.
- Users value the **easy setup** process of RealVNC, enabling quick connections across devices without hassle.

##### Cons

- Users experience **admin access issues** , with slow support and connectivity problems, particularly with satellite connections like Starlink.
- Users report **billing issues** with RealVNC, highlighting poor support and unresponsiveness during recent troubleshooting attempts.
- Users often experience **connection issues** with RealVNC, including outages and difficulties with satellite connections like Starlink.
- Users criticize the **inadequate reporting** and lack of support from RealVNC, feeling abandoned after updates.
- Users are disappointed by the **limited free options** of RealVNC, as the retirement of the Home plan impacts casual use.

#### What Are Recent G2 Reviews of RealVNC?

**["Efficient, Resource-Light Remote Support Tool"](https://www.g2.com/survey_responses/realvnc-review-211136)**

**Rating:** 5.0/5.0 stars

_— Brad C._

[Read full review](https://www.g2.com/survey_responses/realvnc-review-211136)

**["Completely Reliable for Remote Support with Great Session Recording and File Transfer Features"](https://www.g2.com/survey_responses/realvnc-review-12970424)**

**Rating:** 5.0/5.0 stars

_— Vivek K._

[Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424)

#### What Are G2 Users Discussing About RealVNC?

- [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for)
- [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access)
- [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work)
- [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments
- [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment

### [ISL Online](https://www.g2.com/products/isl-online/reviews)

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

**Average Rating:** 4.6/5.0

**Total Reviews:** 596

#### How Do G2 Users Rate ISL Online?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ISL Online?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
392 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Small, 25% Medium

#### What Do G2 Reviewers Say About ISL Online?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly.
- Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance.
- Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians.
- Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving.
- Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency.

##### Cons

- Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception.
- Users report a need for **faster connections** and a more intuitive interface for improved overall functionality.
- Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely.
- Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use.
- Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management.

#### What Are Recent G2 Reviews of ISL Online?

**["Clean interface, stable connection, and great technical support at an excellent price"](https://www.g2.com/survey_responses/isl-online-review-13110681)**

**Rating:** 5.0/5.0 stars

_— Sebastián H._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-13110681)

**["With ISL, you will provide quality service to your customers."](https://www.g2.com/survey_responses/isl-online-review-13198438)**

**Rating:** 4.5/5.0 stars

_— Carol Sistema ._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-13198438)

### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate LogMeIn Rescue?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.4/10 (Category avg: 9.1/10)
- **Device Management:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind LogMeIn Rescue?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 38% Medium, 34% Small

#### What Do G2 Reviewers Say About LogMeIn Rescue?

_AI-generated summary from verified user reviews_

##### Pros

- Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording.
- Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient.
- Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting.
- Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere.
- Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access.

##### Cons

- Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options.
- Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options.
- Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors.
- Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals.
- Users often face **application crashes and poor support** , complicating account management across multiple platforms.

#### What Are Recent G2 Reviews of LogMeIn Rescue?

**["Effortless Remote Support with Stellar Security"](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)**

**Rating:** 4.5/5.0 stars

_— Reena S._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)

**["Easy to Use with Seamless Connection and Great Screen Sharing Features"](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)**

**Rating:** 5.0/5.0 stars

_— MOBOLAJI O._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)

#### What Are G2 Users Discussing About LogMeIn Rescue?

- [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for)

### [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews)

Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs.

**Average Rating:** 4.1/5.0

**Total Reviews:** 520

#### How Do G2 Users Rate Citrix DaaS?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Usage Information:** 8.6/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.5/10 (Category avg: 9.1/10)
- **Device Management:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Citrix DaaS?

- **Seller:** [Citrix](https://www.g2.com/sellers/citrix)
- **Year Founded:** 1989
- **HQ Location:** Fort Lauderdale, FL
- **Twitter:** @citrix  
197,812 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fbacd70afc6a57023f72c289cab21f89d344d36ff14ad8a4f7f08a4b624f4f51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,232 employees on LinkedIn®
- **Ownership:** NASDAQ:CTXS

#### Who Uses This Product?

- **Who Uses This:** Analyst, Software Engineer
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Large, 29% Medium

#### What Do G2 Reviewers Say About Citrix DaaS?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **smooth performance** of Citrix DaaS, enjoying its user-friendly interface and efficient VM management.
- Users appreciate the **ease of use** of Citrix DaaS, enjoying its smooth and user-friendly interface.
- Users appreciate the **user-friendly interface** of Citrix DaaS, enjoying its smooth and efficient performance.
- Users appreciate the **cross-platform integration** capabilities of Citrix DaaS, enhancing flexibility across various cloud environments.
- Users value the **seamless integrations** of Citrix DaaS, enhancing management of large virtual infrastructures effectively.

##### Cons

- Users experience **limited compatibility** with Citrix DaaS, facing challenges in cloud operation and integration with other vendors.
- Users report **audio issues** with Citrix DaaS, notably during video calls on applications like Teams within VDI.
- Users often face **connection issues** with Citrix DaaS, impacting performance and causing applications to become unresponsive.
- Users experience **connectivity issues** with Citrix DaaS, often needing strong network connections for optimal performance.
- Users find the **licensing costs of Citrix DaaS to be quite high** compared to alternative solutions on the market.

#### What Are Recent G2 Reviews of Citrix DaaS?

**["Review on CitrixDaas"](https://www.g2.com/survey_responses/citrix-daas-review-11914426)**

**Rating:** 5.0/5.0 stars

_— Aarushi L._

[Read full review](https://www.g2.com/survey_responses/citrix-daas-review-11914426)

**["Flexible Cross-Cloud Management That Delivers"](https://www.g2.com/survey_responses/citrix-daas-review-12333504)**

**Rating:** 5.0/5.0 stars

_— Richard F._

[Read full review](https://www.g2.com/survey_responses/citrix-daas-review-12333504)

#### What Are G2 Users Discussing About Citrix DaaS?

- [What is Citrix DaaS used for?](https://www.g2.com/discussions/what-is-citrix-daas-used-for)
- [What is the difference between XenApp and XenDesktop?](https://www.g2.com/discussions/what-is-the-difference-between-xenapp-and-xendesktop)
- [What is a virtual desktop used for?](https://www.g2.com/discussions/what-is-a-virtual-desktop-used-for) - 1 comment
- [How do I install Citrix virtual apps and desktops?](https://www.g2.com/discussions/how-do-i-install-citrix-virtual-apps-and-desktops) - 2 comments
- [What is Citrix virtual apps and desktops?](https://www.g2.com/discussions/what-is-citrix-virtual-apps-and-desktops) - 2 comments

### [EV Reach](https://www.g2.com/products/ev-reach/reviews)

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

**Average Rating:** 4.5/5.0

**Total Reviews:** 428

#### How Do G2 Users Rate EV Reach?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Access/Control:** 9.2/10 (Category avg: 9.1/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EV Reach?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
375 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About EV Reach?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members.
- Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management.
- Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction.
- Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly.
- Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management.

##### Cons

- Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability.
- Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages.
- Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product.
- Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency.
- Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams.

#### What Are Recent G2 Reviews of EV Reach?

**["EV Reach is a tool in our IT EUS toolkit"](https://www.g2.com/survey_responses/ev-reach-review-9896365)**

**Rating:** 5.0/5.0 stars

_— SANJEET K._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365)

**["Amazing Remote Tool"](https://www.g2.com/survey_responses/ev-reach-review-8400091)**

**Rating:** 5.0/5.0 stars

_— Camilo C._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091)

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