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Apple Remote Desktop

By Apple

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4.3 out of 5 stars

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Apple Remote Desktop Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

3 months

Apple Remote Desktop Media

Apple Remote Desktop Demo - Apple Remote Desktop
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Apple Remote Desktop Demo - Apple Remote Desktop
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Apple Remote Desktop Demo - Apple Remote Desktop
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Apple Remote Desktop Reviews (53)

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Reviews

Apple Remote Desktop Reviews (53)

View 1 Video Reviews
4.3
53 reviews

Pros & Cons

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SA
Information Systems and Network Systems Administrator
Mid-Market (51-1000 emp.)
"Was once a 9-10 but is steadily declining to 5-7 rating"
What do you like best about Apple Remote Desktop?

Ease of administration, ease of device discovery, easy file copying and distribution to devices. Remote UNIX commands to devices. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

Does not always connect anymore. Does not support other platforms like Microsoft Remote Desktop. Continues to decline in performance and capabilities with each OS release... Review collected by and hosted on G2.com.

Fernando F.
FF
CEO / Consultant
Information Technology and Services
Small-Business (50 or fewer emp.)
"The Mac Remote Access!"
What do you like best about Apple Remote Desktop?

Apple remote is the only native remote desktop tool for the Mac and it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

Apple remote desktop is rather stale and very little development is done on it and no new features are being added to it. It does not work to connect to Windows. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"No need for any other screen sharing app"
What do you like best about Apple Remote Desktop?

The best part about it is that it is just there. There is no need to explain to my coworkers that you need to install this application or go through a rigorous regime of steps. It is linked with the Apple ID, and I can connect with other Mac machines on a single request, and the other person has to accept or reject it. If you have to manage multiple systems from a centralized point of your business regularly, I suggest switching to Apple Remote. It is very easy. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

The only downside I have seen with Apple Remote Desktop is that you need a very good internet connection on both ends; when other apps like AnyDesk can work on low speeds like 5-10mbps, ARD requires a minimum of 30-40mbps. It would be good if this can be fixed. Review collected by and hosted on G2.com.

Harsh P.
HP
NetApp StorageGRID & E-Series Specialist
Small-Business (50 or fewer emp.)
"Best experience so far"
What do you like best about Apple Remote Desktop?

i had a great experience while i was connected with apple remote support. They helped me resolve my queries i had and suggested the best options.

Nothing everything was as expected as i am also working in customer-facing industry since almost 7 years but apple has always been the best experience over all. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

Nothing everything was as expected as i am also working in customer-facing industry since almost 7 years but apple has always been the best experience over all. Review collected by and hosted on G2.com.

manjunath p.
MP
Desktop Support Engineer
Enterprise (> 1000 emp.)
"Remote desktop with ease with the Apple remote"
What do you like best about Apple Remote Desktop?

Apple Remote Desktop has proven to be invaluable tool for a wide range of users and organizations. It helps me connect with my clients with ease. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

I have used it, especially during the pandemic, but also during times when travelingay not be feasible Review collected by and hosted on G2.com.

Steve L.
SL
Marketing Manager
Mid-Market (51-1000 emp.)
"Great for small networks / office environments"
What do you like best about Apple Remote Desktop?

Easy to use with useful features for support staff, such as monitoring sessions, supporting users, sending out batch commands and files etc Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

Sometimes has issues with VLAN's, especially with the wireless "bonjour" side of things Review collected by and hosted on G2.com.

SB
Chief Operating Officer
Small-Business (50 or fewer emp.)
"An Excellent Product"
What do you like best about Apple Remote Desktop?

The ability to keep track of the various work stations on the network and if needed, the ability to interact with the end-user. I also use GoToMyPC for users that are not on the same network. I do prefer the apple product. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

It would be great if you could connect with work-stations that were not on the same network; having to be on the same network with so much working from home is negative. Review collected by and hosted on G2.com.

Kristen R.
KR
S
Education Management
Enterprise (> 1000 emp.)
"Love apple"
What do you like best about Apple Remote Desktop?

The efficiency and how user friendly I.T is For learners of all levels Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

A bit delayed in comparison to Microsoft Review collected by and hosted on G2.com.

Thomas H.
TH
Video Services Technician
Enterprise (> 1000 emp.)
"Apple Remote Desktop is the best option for administering Macs"
What do you like best about Apple Remote Desktop?

I like being able to send messages to the screen of the computers I'm administering. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

I wish that there was a Pro version which had more Enterprise features. Review collected by and hosted on G2.com.

Andrei A.
AA
Computer Science, Digital Design and STEAM Teacher
Mid-Market (51-1000 emp.)
"Great feature set, but unreliable and buggy"
What do you like best about Apple Remote Desktop?

ARD has excellent "Screen Sharing" performance monitoring and interacting with the 24 iMacs in my lab. There is almost no lag even at the highest quality setting. The package deployment is wonderful when it works: packages install without interruptions for interaction or errors. Arbitrary terminal commands can be sent to multiple machines at once, and ARD includes a library of useful commands for queuing and maintaining Macs. Frequent commands can be saved in the sidebar. The toolbar can be customized in typical Mac fashion. In a classroom environment (I'm a teacher), it's very useful to be able to lock screens with a message, such as "come visit my desk". This last feature really helps students know they are being watched and must stay on task. Review collected by and hosted on G2.com.

What do you dislike about Apple Remote Desktop?

ARD is so buggy and unreliable that it's heartbreaking. If I could actually install a package on 24 machines at once, I'd be in heaven. However, at least 3-6 machines report being "Offline", or the install slows to a crawl, and a batch job is not parallel, so a single machine can hang the task, and it's not clear which one is the culprit. Often, when ARD is restarted, it's a different set of machines that are affected, and the machines that displayed an error before are miraculously fine again. I end up quitting and relaunching ARD several times in a session to restore connections. What this means is that if I want to install a package, I end up subdividing the task into batches of 3 machines each. If a task fails, then I try installing on each machine individually in order to pinpoint which machine is failing. It turns excellent software into a nightmare. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

3 months

Perceived Cost

$$$$$
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Apple Remote Desktop Features
Usage Information
Integrations
Diagnostics
Applications Management
Remote Device Control
Remote Wipe
Device Management
Device Enrollment