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Best Remote Desktop Software for Small Business

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Desktop category.

In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Small Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Small Business Remote Desktop Available

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    G2 Score
TeamViewer
(3,710)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
    • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
    • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    462
    Remote Access
    372
    Remote Control
    292
    Easy Access
    244
    Remote Work
    239
    Cons
    Connection Issues
    162
    Connectivity Issues
    133
    Slow Performance
    124
    Expensive
    117
    Remote Access Issues
    104
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.8
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
  • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
  • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
462
Remote Access
372
Remote Control
292
Easy Access
244
Remote Work
239
Cons
Connection Issues
162
Connectivity Issues
133
Slow Performance
124
Expensive
117
Remote Access Issues
104
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.8
Device Management
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,466 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
Zoho Assist
(619)4.6 out of 5
5th Easiest To Use in Remote Desktop software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
    • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
    • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    126
    Remote Access
    92
    Remote Support
    69
    Easy Access
    64
    Remote Control
    59
    Cons
    Remote Access Issues
    32
    Feature Limitations
    20
    Connection Issues
    16
    Not User-Friendly
    15
    Improvement Needed
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.2
    Remote Device Control
    Average: 9.0
    8.5
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
  • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
  • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
126
Remote Access
92
Remote Support
69
Easy Access
64
Remote Control
59
Cons
Remote Access Issues
32
Feature Limitations
20
Connection Issues
16
Not User-Friendly
15
Improvement Needed
14
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.2
Remote Device Control
Average: 9.0
8.5
Device Management
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,279 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Phone
+1 (888) 900-9646

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Splashtop Remote Access
(488)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$5.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Access is a software that allows users to remotely access and manage their computers from any device.
    • Reviewers appreciate the ease of use, the ability to handle issues remotely, and the time-saving aspect of Splashtop Remote Access, as well as its robust security features and responsive customer service.
    • Users experienced issues with initial connection, slow updates, and occasional software crashes, and some found the pricing plans confusing and the security options limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Access Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Easy Setup
    31
    Easy to Access
    19
    Remote Access
    18
    Remote Support
    18
    Cons
    Remote Access Issues
    15
    Connection Issues
    11
    Feature Limitations
    7
    Slow Performance
    6
    Expensive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Access features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Usage Information
    Average: 8.7
    9.5
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    335 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Access is a software that allows users to remotely access and manage their computers from any device.
  • Reviewers appreciate the ease of use, the ability to handle issues remotely, and the time-saving aspect of Splashtop Remote Access, as well as its robust security features and responsive customer service.
  • Users experienced issues with initial connection, slow updates, and occasional software crashes, and some found the pricing plans confusing and the security options limited.
Splashtop Remote Access Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Easy Setup
31
Easy to Access
19
Remote Access
18
Remote Support
18
Cons
Remote Access Issues
15
Connection Issues
11
Feature Limitations
7
Slow Performance
6
Expensive
5
View All Pros and Cons
Splashtop Remote Access features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.0
Usage Information
Average: 8.7
9.5
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,236 Twitter followers
LinkedIn® Page
www.linkedin.com
335 employees on LinkedIn®
RemotePC
(593)4.7 out of 5
3rd Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$29.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. C

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • RemotePC is a remote access software that allows users to access their desktop PC from remote locations.
    • Users frequently mention the ease of setup, the ability to work from anywhere, and the software's reliability as key benefits.
    • Reviewers mentioned occasional performance issues such as screen updates lagging behind mouse movements and keystrokes, and some found the file transfer feature lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RemotePC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Easy Setup
    47
    Easy Access
    35
    Remote Access
    34
    Affordable
    32
    Cons
    Slow Performance
    14
    Connection Issues
    10
    Remote Access Issues
    10
    Delay Issues
    8
    Screen Resolution
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RemotePC features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    9.3
    Remote Device Control
    Average: 9.0
    8.9
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IDrive
    Year Founded
    2007
    HQ Location
    Calabasas, CA
    Twitter
    @IDriveBackup
    17,877 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. C

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • RemotePC is a remote access software that allows users to access their desktop PC from remote locations.
  • Users frequently mention the ease of setup, the ability to work from anywhere, and the software's reliability as key benefits.
  • Reviewers mentioned occasional performance issues such as screen updates lagging behind mouse movements and keystrokes, and some found the file transfer feature lacking.
RemotePC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Easy Setup
47
Easy Access
35
Remote Access
34
Affordable
32
Cons
Slow Performance
14
Connection Issues
10
Remote Access Issues
10
Delay Issues
8
Screen Resolution
7
View All Pros and Cons
RemotePC features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
9.3
Remote Device Control
Average: 9.0
8.9
Device Management
Average: 8.7
Seller Details
Seller
IDrive
Year Founded
2007
HQ Location
Calabasas, CA
Twitter
@IDriveBackup
17,877 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Syncro
(389)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 85% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a platform that combines remote monitoring and management (RMM) and professional services automation (PSA) functionalities, designed to streamline IT operations, ticketing, invoicing, and customer support.
    • Reviewers frequently mention Syncro's ease of use, efficient ticketing system, robust automation features, and valuable integrations with other platforms, which collectively enhance operational efficiency and client communication.
    • Reviewers noted some challenges with Syncro, including difficulties in initial setup, limited customization options, occasional issues with certain features, and a desire for more advanced reporting and automation capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Features
    92
    Integrations
    82
    Customer Support
    78
    Automation
    65
    Cons
    Missing Features
    63
    Feature Limitations
    52
    Improvement Needed
    52
    Feature Issues
    45
    Needs Improvement
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Usage Information
    Average: 8.7
    8.9
    Remote Device Control
    Average: 9.0
    8.3
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    373 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 85% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a platform that combines remote monitoring and management (RMM) and professional services automation (PSA) functionalities, designed to streamline IT operations, ticketing, invoicing, and customer support.
  • Reviewers frequently mention Syncro's ease of use, efficient ticketing system, robust automation features, and valuable integrations with other platforms, which collectively enhance operational efficiency and client communication.
  • Reviewers noted some challenges with Syncro, including difficulties in initial setup, limited customization options, occasional issues with certain features, and a desire for more advanced reporting and automation capabilities.
Syncro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Features
92
Integrations
82
Customer Support
78
Automation
65
Cons
Missing Features
63
Feature Limitations
52
Improvement Needed
52
Feature Issues
45
Needs Improvement
33
View All Pros and Cons
Syncro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.4
Usage Information
Average: 8.7
8.9
Remote Device Control
Average: 9.0
8.3
Device Management
Average: 8.7
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
373 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Action1
(810)4.9 out of 5
2nd Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 55% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a patch management and software deployment tool that provides visibility of endpoint status, automates updates, and allows remote access to endpoints.
    • Users frequently mention the ease of use, the ability to automate updates and script deployments, and the comprehensive reports that enhance monitoring and management processes.
    • Reviewers noted issues with the remote desktop functionality, the inability to filter and uninstall software based on specific criteria, and the absence of a Linux agent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Action1 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    361
    Patch Management
    325
    Software Deployment
    211
    Automation
    202
    Easy Setup
    199
    Cons
    Missing Features
    168
    Remote Access Issues
    100
    Feature Limitations
    77
    Improvement Needed
    65
    Needs Improvement
    58
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Action1 features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.6
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    573 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 55% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a patch management and software deployment tool that provides visibility of endpoint status, automates updates, and allows remote access to endpoints.
  • Users frequently mention the ease of use, the ability to automate updates and script deployments, and the comprehensive reports that enhance monitoring and management processes.
  • Reviewers noted issues with the remote desktop functionality, the inability to filter and uninstall software based on specific criteria, and the absence of a Linux agent.
Action1 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
361
Patch Management
325
Software Deployment
211
Automation
202
Easy Setup
199
Cons
Missing Features
168
Remote Access Issues
100
Feature Limitations
77
Improvement Needed
65
Needs Improvement
58
View All Pros and Cons
Action1 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.4
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.6
Device Management
Average: 8.7
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
573 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Remote Desktop Services
(140)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Remote Desktop Services, formally known as Terminal Services, is a desktop virtualization software for Microsoft Windows products.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 34% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Remote Desktop Services Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    1
    User-Friendly
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Remote Desktop Services features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    9.0
    Remote Device Control
    Average: 9.0
    8.5
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,090,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220,934 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Remote Desktop Services, formally known as Terminal Services, is a desktop virtualization software for Microsoft Windows products.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 34% Mid-Market
  • 34% Small-Business
Remote Desktop Services Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
1
User-Friendly
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Remote Desktop Services features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
9.0
Remote Device Control
Average: 9.0
8.5
Device Management
Average: 8.7
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,090,087 Twitter followers
LinkedIn® Page
www.linkedin.com
220,934 employees on LinkedIn®
Ownership
MSFT
Chrome Remote Desktop
(51)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The easy way to remotely connect with your home or work computer, or share your screen with others.

    Users
    No information available
    Industries
    • Computer & Network Security
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chrome Remote Desktop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Easy to Access
    1
    Simplicity
    1
    Cons
    Chat
    1
    Remote Access Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chrome Remote Desktop features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    8.0
    Remote Device Control
    Average: 9.0
    8.1
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,508,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,307 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

The easy way to remotely connect with your home or work computer, or share your screen with others.

Users
No information available
Industries
  • Computer & Network Security
  • Computer Software
Market Segment
  • 53% Small-Business
  • 29% Mid-Market
Chrome Remote Desktop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Easy to Access
1
Simplicity
1
Cons
Chat
1
Remote Access Issues
1
View All Pros and Cons
Chrome Remote Desktop features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
8.0
Remote Device Control
Average: 9.0
8.1
Device Management
Average: 8.7
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,508,752 Twitter followers
LinkedIn® Page
www.linkedin.com
325,307 employees on LinkedIn®
Ownership
NASDAQ:GOOG
ScreenConnect
(488)4.7 out of 5
11th Easiest To Use in Remote Desktop software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
    • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
    • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    6
    Easy Communication
    5
    Reliability
    5
    Remote Work
    5
    Cons
    Expensive
    4
    Remote Access Issues
    3
    Technical Issues
    3
    Internet Dependency
    2
    Security Concerns
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.5
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,941 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
  • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
  • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
6
Easy Communication
5
Reliability
5
Remote Work
5
Cons
Expensive
4
Remote Access Issues
3
Technical Issues
3
Internet Dependency
2
Security Concerns
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.5
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,941 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
GoToMyPC
(226)4.2 out of 5
10th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Starting at $35.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 70% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoToMyPC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Remote Access
    17
    Reliability
    11
    Easy to Access
    10
    Reliable
    10
    Cons
    Expensive
    9
    Pricing Issues
    7
    Remote Access Issues
    7
    Authentication Issues
    3
    Login Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoToMyPC features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Usage Information
    Average: 8.7
    8.6
    Remote Device Control
    Average: 9.0
    8.5
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 70% Small-Business
  • 22% Mid-Market
GoToMyPC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Remote Access
17
Reliability
11
Easy to Access
10
Reliable
10
Cons
Expensive
9
Pricing Issues
7
Remote Access Issues
7
Authentication Issues
3
Login Issues
2
View All Pros and Cons
GoToMyPC features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.1
Usage Information
Average: 8.7
8.6
Remote Device Control
Average: 9.0
8.5
Device Management
Average: 8.7
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,423 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
AnyDesk
(1,062)4.5 out of 5
8th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support to customers by allowing access to remote systems and file sharing between computers.
    • Reviewers frequently mention the ease of use, quick connection setup, and the ability to work remotely and share screens, with some highlighting the software's ability to function smoothly even under poor network conditions.
    • Reviewers experienced issues with the software's pricing structure, limitations on free features, occasional connection problems, and concerns about security, with some users also reporting that the software can sometimes lag or become unstable.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Setup
    16
    File Transfer
    16
    Remote Access
    16
    Remote Support
    16
    Cons
    Slow Performance
    11
    Connection Issues
    10
    Remote Access Issues
    10
    Delay Issues
    7
    Limited Free
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Usage Information
    Average: 8.7
    9.2
    Remote Device Control
    Average: 9.0
    8.9
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support to customers by allowing access to remote systems and file sharing between computers.
  • Reviewers frequently mention the ease of use, quick connection setup, and the ability to work remotely and share screens, with some highlighting the software's ability to function smoothly even under poor network conditions.
  • Reviewers experienced issues with the software's pricing structure, limitations on free features, occasional connection problems, and concerns about security, with some users also reporting that the software can sometimes lag or become unstable.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Setup
16
File Transfer
16
Remote Access
16
Remote Support
16
Cons
Slow Performance
11
Connection Issues
10
Remote Access Issues
10
Delay Issues
7
Limited Free
7
View All Pros and Cons
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.1
Usage Information
Average: 8.7
9.2
Remote Device Control
Average: 9.0
8.9
Device Management
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,783 Twitter followers
LinkedIn® Page
www.linkedin.com
346 employees on LinkedIn®
ISL Online
(541)4.6 out of 5
7th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$16.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 50% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a remote software that provides features for remote desktop support, including custom deployment links, saving links to desktop, and multi-platform support.
    • Users frequently mention the ease of use, quick setup, reliability, and the ability to customize links for easy access as standout features of ISL Online.
    • Users mentioned issues with the bulk update and share functionality within the ISL Online portal sometimes failing, and the inconvenience of downloading a shortcut for each remote desktop accessed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ISL Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Customer Support
    21
    Remote Support
    17
    Remote Access
    16
    Easy Setup
    13
    Cons
    Remote Access Issues
    11
    Connection Issues
    6
    Delay Issues
    4
    Screen Resolution
    3
    Session Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ISL Online features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.2
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    983 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 50% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a remote software that provides features for remote desktop support, including custom deployment links, saving links to desktop, and multi-platform support.
  • Users frequently mention the ease of use, quick setup, reliability, and the ability to customize links for easy access as standout features of ISL Online.
  • Users mentioned issues with the bulk update and share functionality within the ISL Online portal sometimes failing, and the inconvenience of downloading a shortcut for each remote desktop accessed.
ISL Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Customer Support
21
Remote Support
17
Remote Access
16
Easy Setup
13
Cons
Remote Access Issues
11
Connection Issues
6
Delay Issues
4
Screen Resolution
3
Session Issues
3
View All Pros and Cons
ISL Online features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.7
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.2
Device Management
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
983 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
BeyondTrust Remote Support
(369)4.7 out of 5
12th Easiest To Use in Remote Desktop software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 47% Enterprise
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BeyondTrust Remote Support is a tool that provides remote access to desktops and other devices for troubleshooting and support purposes.
    • Reviewers like the ease of access to remote desktops, the ability to work on various platforms, the security features such as encryption and auditing, and the quick and efficient support from the BeyondTrust team.
    • Reviewers experienced issues with the outdated interface, the lack of a calling feature, the high cost of the product, and the heavy consumption of system resources, especially on older machines.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Remote Access
    31
    Remote Support
    19
    Security
    19
    Security Focus
    19
    Cons
    Expensive
    16
    Pricing Issues
    8
    Remote Access Issues
    6
    Complexity
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Usage Information
    Average: 8.7
    9.3
    Remote Device Control
    Average: 9.0
    8.7
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,699 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 47% Enterprise
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BeyondTrust Remote Support is a tool that provides remote access to desktops and other devices for troubleshooting and support purposes.
  • Reviewers like the ease of access to remote desktops, the ability to work on various platforms, the security features such as encryption and auditing, and the quick and efficient support from the BeyondTrust team.
  • Reviewers experienced issues with the outdated interface, the lack of a calling feature, the high cost of the product, and the heavy consumption of system resources, especially on older machines.
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Remote Access
31
Remote Support
19
Security
19
Security Focus
19
Cons
Expensive
16
Pricing Issues
8
Remote Access Issues
6
Complexity
5
Learning Curve
5
View All Pros and Cons
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.0
Usage Information
Average: 8.7
9.3
Remote Device Control
Average: 9.0
8.7
Device Management
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,372 Twitter followers
LinkedIn® Page
www.linkedin.com
1,699 employees on LinkedIn®
V2 Cloud
(240)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Start at 40$ per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Manage

    Users
    • CEO
    • Owner
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • V2 Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Customer Support
    34
    Easy Setup
    23
    Affordable
    20
    Easy to Access
    13
    Cons
    Slow Performance
    12
    Expensive
    7
    Remote Access Issues
    7
    Connection Issues
    5
    Poor Customer Support
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • V2 Cloud features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    8.9
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    V2 Cloud Solutions
    Company Website
    Year Founded
    2012
    HQ Location
    Montreal, CA
    Twitter
    @v2cloudWaas
    615 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Manage

Users
  • CEO
  • Owner
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 13% Mid-Market
V2 Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Customer Support
34
Easy Setup
23
Affordable
20
Easy to Access
13
Cons
Slow Performance
12
Expensive
7
Remote Access Issues
7
Connection Issues
5
Poor Customer Support
5
View All Pros and Cons
V2 Cloud features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
8.9
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
V2 Cloud Solutions
Company Website
Year Founded
2012
HQ Location
Montreal, CA
Twitter
@v2cloudWaas
615 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
TSplus
(62)4.9 out of 5
Save to My Lists
Entry Level Price:Starting at $180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TSplus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    7
    Setup Ease
    5
    Affordable
    3
    Performance
    3
    Cons
    Poor Interface Design
    3
    Remote Access Issues
    3
    Not User-Friendly
    2
    Setup Difficulties
    2
    Admin
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TSplus features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    7.2
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TSplus
    Company Website
    Year Founded
    2005
    HQ Location
    Lyon, Rhône-Alpes
    Twitter
    @TSplusSoftware
    147 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
TSplus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
7
Setup Ease
5
Affordable
3
Performance
3
Cons
Poor Interface Design
3
Remote Access Issues
3
Not User-Friendly
2
Setup Difficulties
2
Admin
1
View All Pros and Cons
TSplus features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
7.2
Device Management
Average: 8.7
Seller Details
Seller
TSplus
Company Website
Year Founded
2005
HQ Location
Lyon, Rhône-Alpes
Twitter
@TSplusSoftware
147 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
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