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Best Remote Desktop Software for Small Business

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Desktop category.

In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Small Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Small Business Remote Desktop Available

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    G2 Score
TeamViewer
(3,736)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
    • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
    • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    476
    Remote Access
    386
    Remote Control
    307
    Easy Access
    253
    Remote Work
    250
    Cons
    Connection Issues
    167
    Connectivity Issues
    135
    Slow Performance
    129
    Expensive
    120
    Remote Access Issues
    109
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.8
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
  • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
  • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
476
Remote Access
386
Remote Control
307
Easy Access
253
Remote Work
250
Cons
Connection Issues
167
Connectivity Issues
135
Slow Performance
129
Expensive
120
Remote Access Issues
109
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.8
Device Management
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,308 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
Zoho Assist
(636)4.6 out of 5
5th Easiest To Use in Remote Desktop software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
    • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
    • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    133
    Remote Access
    93
    Remote Support
    74
    Reliability
    64
    Remote Control
    63
    Cons
    Remote Access Issues
    34
    Connection Issues
    20
    Feature Limitations
    20
    Not User-Friendly
    16
    Slow Loading
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.2
    Remote Device Control
    Average: 9.0
    8.5
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
  • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
  • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
133
Remote Access
93
Remote Support
74
Reliability
64
Remote Control
63
Cons
Remote Access Issues
34
Connection Issues
20
Feature Limitations
20
Not User-Friendly
16
Slow Loading
15
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.2
Remote Device Control
Average: 9.0
8.5
Device Management
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,766 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
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Splashtop Remote Access
(499)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$6.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Access is a product that provides remote access to endpoints, allowing users to work from different locations.
    • Reviewers like the product's ease of use, the ability to have multiple screens open at once, and the fact that it mirrors their agency management system, making it feel like they're in the office.
    • Reviewers mentioned issues with complicated use in environments with transparent proxies, occasional sign-in problems, and technical glitches usually due to firewall or security settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Access Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Easy Setup
    34
    Remote Access
    23
    Easy to Access
    19
    Remote Support
    19
    Cons
    Remote Access Issues
    19
    Connection Issues
    11
    Feature Limitations
    7
    Slow Performance
    7
    Expensive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Access features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Usage Information
    Average: 8.7
    9.5
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,209 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Access is a product that provides remote access to endpoints, allowing users to work from different locations.
  • Reviewers like the product's ease of use, the ability to have multiple screens open at once, and the fact that it mirrors their agency management system, making it feel like they're in the office.
  • Reviewers mentioned issues with complicated use in environments with transparent proxies, occasional sign-in problems, and technical glitches usually due to firewall or security settings.
Splashtop Remote Access Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Easy Setup
34
Remote Access
23
Easy to Access
19
Remote Support
19
Cons
Remote Access Issues
19
Connection Issues
11
Feature Limitations
7
Slow Performance
7
Expensive
5
View All Pros and Cons
Splashtop Remote Access features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.0
Usage Information
Average: 8.7
9.5
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,209 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
RemotePC
(614)4.7 out of 5
3rd Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$59.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. C

    Users
    • Owner
    • CEO
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • RemotePC is a remote access software that allows users to access and control their computers from anywhere.
    • Users like RemotePC for its affordability, simplicity, and the ability to work from home without needing to be in the office, as well as its fast connection time and ease of use.
    • Reviewers noted that RemotePC can be unfriendly with Linux distro and hyper V setup, lacks a silent installer, and can be slower than some other programs, with occasional disconnects and screen resolution issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RemotePC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Easy Setup
    54
    Easy Access
    44
    Remote Access
    38
    Affordable
    37
    Cons
    Slow Performance
    15
    Remote Access Issues
    12
    Connection Issues
    10
    Screen Resolution
    10
    Delay Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RemotePC features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.3
    Remote Device Control
    Average: 9.0
    8.9
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IDrive
    Year Founded
    2007
    HQ Location
    Calabasas, CA
    Twitter
    @IDriveBackup
    17,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    127 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. C

Users
  • Owner
  • CEO
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • RemotePC is a remote access software that allows users to access and control their computers from anywhere.
  • Users like RemotePC for its affordability, simplicity, and the ability to work from home without needing to be in the office, as well as its fast connection time and ease of use.
  • Reviewers noted that RemotePC can be unfriendly with Linux distro and hyper V setup, lacks a silent installer, and can be slower than some other programs, with occasional disconnects and screen resolution issues.
RemotePC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Easy Setup
54
Easy Access
44
Remote Access
38
Affordable
37
Cons
Slow Performance
15
Remote Access Issues
12
Connection Issues
10
Screen Resolution
10
Delay Issues
9
View All Pros and Cons
RemotePC features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.3
Remote Device Control
Average: 9.0
8.9
Device Management
Average: 8.7
Seller Details
Seller
IDrive
Year Founded
2007
HQ Location
Calabasas, CA
Twitter
@IDriveBackup
17,857 Twitter followers
LinkedIn® Page
www.linkedin.com
127 employees on LinkedIn®
Syncro
(428)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 79% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a platform that displays device information, customer data, and communication on one page, tracks individual progress, and has a restore feature for page crashes.
    • Reviewers frequently mention that Syncro has become their go-to application for supporting end users, with features like the smart ticket search and integration with M365 being particularly useful.
    • Reviewers experienced issues with Syncro's loading time in the morning, the need to scroll through a ticket after it refreshes, and the lack of an auto-update feature for the thumbnail on the asset overview.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    195
    Features
    130
    Integrations
    102
    Customer Support
    92
    Automation
    88
    Cons
    Missing Features
    86
    Improvement Needed
    69
    Feature Limitations
    68
    Feature Issues
    63
    Needs Improvement
    43
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Usage Information
    Average: 8.7
    8.9
    Remote Device Control
    Average: 9.0
    8.3
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    370 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 79% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a platform that displays device information, customer data, and communication on one page, tracks individual progress, and has a restore feature for page crashes.
  • Reviewers frequently mention that Syncro has become their go-to application for supporting end users, with features like the smart ticket search and integration with M365 being particularly useful.
  • Reviewers experienced issues with Syncro's loading time in the morning, the need to scroll through a ticket after it refreshes, and the lack of an auto-update feature for the thumbnail on the asset overview.
Syncro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
195
Features
130
Integrations
102
Customer Support
92
Automation
88
Cons
Missing Features
86
Improvement Needed
69
Feature Limitations
68
Feature Issues
63
Needs Improvement
43
View All Pros and Cons
Syncro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.4
Usage Information
Average: 8.7
8.9
Remote Device Control
Average: 9.0
8.3
Device Management
Average: 8.7
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
370 Twitter followers
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
Action1
(874)4.9 out of 5
2nd Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 54% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a cloud-based endpoint management tool that provides automated patch deployment, vulnerability scanning, and remote access capabilities.
    • Reviewers appreciate Action1's user-friendly interface, robust automation features, and the ability to manage up to 200 endpoints for free, which facilitates easy adoption and expansion.
    • Users mentioned limitations such as lack of native support for non-Windows operating systems, limited customization in reporting, and occasional issues with the user interface and customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Action1 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    358
    Patch Management
    322
    Easy Setup
    208
    Software Deployment
    204
    Automation
    201
    Cons
    Missing Features
    168
    Remote Access Issues
    100
    Feature Limitations
    77
    Improvement Needed
    69
    Needs Improvement
    60
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Action1 features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.6
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    585 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 54% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a cloud-based endpoint management tool that provides automated patch deployment, vulnerability scanning, and remote access capabilities.
  • Reviewers appreciate Action1's user-friendly interface, robust automation features, and the ability to manage up to 200 endpoints for free, which facilitates easy adoption and expansion.
  • Users mentioned limitations such as lack of native support for non-Windows operating systems, limited customization in reporting, and occasional issues with the user interface and customer support.
Action1 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
358
Patch Management
322
Easy Setup
208
Software Deployment
204
Automation
201
Cons
Missing Features
168
Remote Access Issues
100
Feature Limitations
77
Improvement Needed
69
Needs Improvement
60
View All Pros and Cons
Action1 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.5
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.6
Device Management
Average: 8.7
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
585 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Remote Desktop Services
(140)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multipl

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 34% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Remote Desktop Services Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    1
    User-Friendly
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Remote Desktop Services features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    9.0
    Remote Device Control
    Average: 9.0
    8.5
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,085,372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multipl

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 34% Mid-Market
  • 34% Small-Business
Remote Desktop Services Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
1
User-Friendly
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Remote Desktop Services features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
9.0
Remote Device Control
Average: 9.0
8.5
Device Management
Average: 8.7
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,085,372 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
Chrome Remote Desktop
(51)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The easy way to remotely connect with your home or work computer, or share your screen with others.

    Users
    No information available
    Industries
    • Computer & Network Security
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chrome Remote Desktop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Easy to Access
    1
    Simplicity
    1
    Cons
    Chat
    1
    Remote Access Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chrome Remote Desktop features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    8.0
    Remote Device Control
    Average: 9.0
    8.1
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,680,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,935 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

The easy way to remotely connect with your home or work computer, or share your screen with others.

Users
No information available
Industries
  • Computer & Network Security
  • Computer Software
Market Segment
  • 53% Small-Business
  • 29% Mid-Market
Chrome Remote Desktop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Easy to Access
1
Simplicity
1
Cons
Chat
1
Remote Access Issues
1
View All Pros and Cons
Chrome Remote Desktop features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
8.0
Remote Device Control
Average: 9.0
8.1
Device Management
Average: 8.7
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,680,097 Twitter followers
LinkedIn® Page
www.linkedin.com
325,935 employees on LinkedIn®
Ownership
NASDAQ:GOOG
GoToMyPC
(231)4.3 out of 5
10th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Starting at $35.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 70% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoToMyPC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Remote Access
    18
    Reliability
    12
    Easy to Access
    11
    Reliable
    10
    Cons
    Expensive
    10
    Pricing Issues
    7
    Remote Access Issues
    7
    Authentication Issues
    3
    Slow Performance
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoToMyPC features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Usage Information
    Average: 8.7
    8.6
    Remote Device Control
    Average: 9.0
    8.4
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoToMyPC is the fast, easy, secure way to instantly access your office Mac or PC from any Internet connection. With GoToMyPC it just takes a click to instantly work on your computer in real time — it’

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 70% Small-Business
  • 22% Mid-Market
GoToMyPC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Remote Access
18
Reliability
12
Easy to Access
11
Reliable
10
Cons
Expensive
10
Pricing Issues
7
Remote Access Issues
7
Authentication Issues
3
Slow Performance
3
View All Pros and Cons
GoToMyPC features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.1
Usage Information
Average: 8.7
8.6
Remote Device Control
Average: 9.0
8.4
Device Management
Average: 8.7
Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
ScreenConnect
(489)4.7 out of 5
12th Easiest To Use in Remote Desktop software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
    • Users like the fast and reliable remote access, the ability to manage multiple sessions effortlessly, the strong security features, and the seamless and professional remote support experience that ConnectWise Control offers.
    • Reviewers noted that the setup process can be complex for non-technical users, occasional session drops can disrupt workflow, and some advanced features feel limited unless upgraded to a higher plan, which can be costly for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    7
    Reliability
    6
    Remote Work
    6
    Easy Communication
    5
    Cons
    Expensive
    4
    Remote Access Issues
    4
    Technical Issues
    3
    Internet Dependency
    2
    Not User-Friendly
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Usage Information
    Average: 8.7
    9.5
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,933 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
  • Users like the fast and reliable remote access, the ability to manage multiple sessions effortlessly, the strong security features, and the seamless and professional remote support experience that ConnectWise Control offers.
  • Reviewers noted that the setup process can be complex for non-technical users, occasional session drops can disrupt workflow, and some advanced features feel limited unless upgraded to a higher plan, which can be costly for small teams.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
7
Reliability
6
Remote Work
6
Easy Communication
5
Cons
Expensive
4
Remote Access Issues
4
Technical Issues
3
Internet Dependency
2
Not User-Friendly
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Usage Information
Average: 8.7
9.5
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,933 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
ISL Online
(584)4.6 out of 5
7th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$16.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a remote support software that allows users to connect to multiple computers and mobile devices, offering features such as screen recording, file transfers, and customized deployment links.
    • Reviewers frequently mention the ease of use for both customers and technicians, the ability to dial into mobile devices, the security model based on outbound connections, and the availability of a localized application and web application.
    • Users experienced issues such as lagging, the disappearance of taskbar shortcuts after updates, difficulty in setting up a client for unattended management, and the file transfer screen disappearing behind other open screens.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ISL Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    23
    Remote Support
    19
    Easy Setup
    17
    Remote Access
    17
    Cons
    Remote Access Issues
    12
    Connection Issues
    7
    Delay Issues
    4
    Improvement Needed
    4
    Limited Compatibility
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ISL Online features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Usage Information
    Average: 8.7
    9.1
    Remote Device Control
    Average: 9.0
    8.3
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a remote support software that allows users to connect to multiple computers and mobile devices, offering features such as screen recording, file transfers, and customized deployment links.
  • Reviewers frequently mention the ease of use for both customers and technicians, the ability to dial into mobile devices, the security model based on outbound connections, and the availability of a localized application and web application.
  • Users experienced issues such as lagging, the disappearance of taskbar shortcuts after updates, difficulty in setting up a client for unattended management, and the file transfer screen disappearing behind other open screens.
ISL Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
23
Remote Support
19
Easy Setup
17
Remote Access
17
Cons
Remote Access Issues
12
Connection Issues
7
Delay Issues
4
Improvement Needed
4
Limited Compatibility
3
View All Pros and Cons
ISL Online features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Usage Information
Average: 8.7
9.1
Remote Device Control
Average: 9.0
8.3
Device Management
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
984 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
AnyDesk
(1,069)4.5 out of 5
9th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support to customers and allows file sharing between systems via the internet.
    • Reviewers appreciate AnyDesk's speed, stability, and ease of use, highlighting its quick setup, intuitive interface, and useful features such as file transfer, session recording, and permission controls.
    • Users experienced limitations with the free and lower-tier versions, occasional connectivity issues, and a user interface that some found to be outdated and lacking in customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Easy Setup
    17
    File Transfer
    17
    Remote Support
    16
    Easy Access
    14
    Cons
    Slow Performance
    12
    Connection Issues
    11
    Remote Access Issues
    11
    Delay Issues
    8
    Limited Free
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Usage Information
    Average: 8.7
    9.2
    Remote Device Control
    Average: 9.0
    8.9
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support to customers and allows file sharing between systems via the internet.
  • Reviewers appreciate AnyDesk's speed, stability, and ease of use, highlighting its quick setup, intuitive interface, and useful features such as file transfer, session recording, and permission controls.
  • Users experienced limitations with the free and lower-tier versions, occasional connectivity issues, and a user interface that some found to be outdated and lacking in customization options.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Easy Setup
17
File Transfer
17
Remote Support
16
Easy Access
14
Cons
Slow Performance
12
Connection Issues
11
Remote Access Issues
11
Delay Issues
8
Limited Free
6
View All Pros and Cons
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.1
Usage Information
Average: 8.7
9.2
Remote Device Control
Average: 9.0
8.9
Device Management
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,806 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
Microsoft Quick Assist
(31)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 35% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Quick Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Usage Information
    Average: 8.7
    9.6
    Remote Device Control
    Average: 9.0
    8.4
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,085,372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 35% Enterprise
Microsoft Quick Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.4
Usage Information
Average: 8.7
9.6
Remote Device Control
Average: 9.0
8.4
Device Management
Average: 8.7
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,085,372 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
BeyondTrust Remote Support
(372)4.7 out of 5
14th Easiest To Use in Remote Desktop software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 48% Enterprise
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BeyondTrust Remote Support is a product that provides remote access and support capabilities across various platforms.
    • Reviewers frequently mention the strong security, cross-platform support, ease of use, and the ability to share files and run scripts, which are beneficial for IT teams.
    • Users reported issues with the high cost, complexity, outdated interface, slow response times, and the lack of certain features such as a calling facility and sorting endpoints by logged in end user.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Remote Access
    19
    Remote Support
    15
    Security
    11
    Security Focus
    11
    Cons
    Expensive
    10
    Pricing Issues
    7
    Remote Access Issues
    6
    Complexity
    5
    Connectivity Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Usage Information
    Average: 8.7
    9.3
    Remote Device Control
    Average: 9.0
    8.7
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,681 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 48% Enterprise
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BeyondTrust Remote Support is a product that provides remote access and support capabilities across various platforms.
  • Reviewers frequently mention the strong security, cross-platform support, ease of use, and the ability to share files and run scripts, which are beneficial for IT teams.
  • Users reported issues with the high cost, complexity, outdated interface, slow response times, and the lack of certain features such as a calling facility and sorting endpoints by logged in end user.
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Remote Access
19
Remote Support
15
Security
11
Security Focus
11
Cons
Expensive
10
Pricing Issues
7
Remote Access Issues
6
Complexity
5
Connectivity Issues
5
View All Pros and Cons
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.0
Usage Information
Average: 8.7
9.3
Remote Device Control
Average: 9.0
8.7
Device Management
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,341 Twitter followers
LinkedIn® Page
www.linkedin.com
1,681 employees on LinkedIn®
V2 Cloud
(242)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Remote Desktop software
Save to My Lists
Entry Level Price:Start at 40$ per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Manage

    Users
    • CEO
    • Owner
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • V2 Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Easy Setup
    11
    Customer Support
    10
    Affordable
    7
    Connection Speed
    4
    Cons
    Slow Performance
    4
    Pricing Issues
    3
    Remote Access Issues
    2
    Restart Issues
    2
    Admin
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • V2 Cloud features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Usage Information
    Average: 8.7
    8.9
    Remote Device Control
    Average: 9.0
    9.0
    Device Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    V2 Cloud Solutions
    Company Website
    Year Founded
    2012
    HQ Location
    Montreal, CA
    Twitter
    @v2cloudWaas
    614 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Manage

Users
  • CEO
  • Owner
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 12% Mid-Market
V2 Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Easy Setup
11
Customer Support
10
Affordable
7
Connection Speed
4
Cons
Slow Performance
4
Pricing Issues
3
Remote Access Issues
2
Restart Issues
2
Admin
1
View All Pros and Cons
V2 Cloud features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
8.8
Usage Information
Average: 8.7
8.9
Remote Device Control
Average: 9.0
9.0
Device Management
Average: 8.7
Seller Details
Seller
V2 Cloud Solutions
Company Website
Year Founded
2012
HQ Location
Montreal, CA
Twitter
@v2cloudWaas
614 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
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  • Small-Business
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