# Best Remote Desktop Software - Page 3

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations.

### Core Capabilities of Remote Desktop Software

To qualify for inclusion in the Remote Desktop category, a product must:

- Display the remote computer screen on your own screen in real time
- Use your own keyboard and mouse to control the remote screen
- Allow complete access to and control over the remote desktop
- Allow connection either via an internal network or IP address
- Support differing operating systems

### Common Use Cases for Remote Desktop Software

IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include:

- Enabling remote employees to securely access corporate networks and servers from BYOD devices
- Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence
- Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely

### How Remote Desktop Software Differs from Other Tools

Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions.

### Insights from G2 on Remote Desktop Software

Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption.





## Category Overview

**Total Products under this Category:** 135


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,400+ Authentic Reviews
- 135+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Remote Desktop Software At A Glance

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews)
- **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews)
- **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews)
  Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.2/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.3/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [The Apache Software Foundation](https://www.g2.com/sellers/the-apache-software-foundation)
- **Year Founded:** 1999
- **HQ Location:** Wakefield, MA
- **Twitter:** @TheASF (66,116 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/215982/ (2,408 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 47% Small-Business, 29% Mid-Market


  ### 2. [NetSupport Manager](https://www.g2.com/products/netsupport-manager/reviews)
  Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs. Adding to traditional one-to-one remote control capabilities, NetSupport Manager excels as a one-to-many solution: from monitoring multiple systems in real time and showing the operator screen to multiple recipients for training, to file distributions across the network. Its enviable reputation for security sets it apart from others, with its use of activity logs, two-factor authentication, SSL/TLS certificates, 256-bit encryption, smart card support, AD integration and more. It also enables IT teams to provide remote support to staff off-site and allows staff working remotely to access their work PC and applications safely and securely from home. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Usage Information:** 10.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 9.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [NetSupport Limited](https://www.g2.com/sellers/netsupport-limited)
- **Year Founded:** 1989
- **HQ Location:** Market Deeping, United Kingdom
- **Twitter:** @NetSupportGroup (6,767 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/642889/ (115 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 56% Mid-Market, 22% Enterprise


  ### 3. [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews)
  Azure Bastion is a fully managed Platform as a Service (PaaS) that provides secure and seamless Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines (VMs) without exposing them to public IP addresses. By deploying Azure Bastion within your virtual network, you can connect to your VMs directly through the Azure portal or via native RDP/SSH clients, enhancing security and simplifying remote access management. Key Features and Functionality: - Agentless Access: Connect to your VMs without the need for additional agents or client software, facilitating a streamlined and efficient access process. - Integrated Platform: Azure Bastion eliminates the need for manually deploying and managing jump servers, offering a fully integrated solution that simplifies deployment and management. - Scalability: With Azure Bastion Standard and Premium SKUs, manage additional concurrent RDP and SSH connections to accommodate growing organizational needs. - Session Recording: Azure Bastion Premium provides graphical session recording capabilities, allowing for monitoring and auditing of VM sessions to enhance security and compliance. - Private-Only Deployment: The Premium SKU supports private-only deployment, enabling connections to Azure Bastion via a private endpoint, further securing access to your VMs. Primary Value and Problem Solved: Azure Bastion addresses the critical need for secure remote access to VMs by eliminating the exposure of RDP and SSH ports to the public internet. This approach significantly reduces the risk of cyber threats such as port scanning and brute-force attacks. By providing a managed, scalable, and agentless solution, Azure Bastion simplifies the process of connecting to VMs, enhances security posture, and ensures compliance with organizational policies, all while reducing the operational overhead associated with managing jump servers or bastion hosts.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 9.3/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.2/10 (Category avg: 9.0/10)
- **Device Management:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Company Size:** 38% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Security Focus (1 reviews)
- Time Efficiency (1 reviews)

**Cons:**

- Expensive (1 reviews)

  ### 4. [Oracle Secure Global Desktop](https://www.g2.com/products/oracle-secure-global-desktop/reviews)
  Oracle Secure Global Desktop is a remote access tool for cloud-hosted enterprise applications and hosted desktops.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Usage Information:** 8.7/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.5/10 (Category avg: 9.0/10)
- **Device Management:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®)
- **Ownership:** NYSE:ORCL

**Reviewer Demographics:**
  - **Company Size:** 44% Mid-Market, 31% Enterprise


  ### 5. [Remote Utilities](https://www.g2.com/products/remote-utilities/reviews)
  Remote Utilities is a comprehensive remote desktop software that allows secure access and control of remote computers, offering features like file transfer, task management, remote registry access, and more, enabling users to provide support, manage networks, and work seamlessly from different locations.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 7.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 7.8/10 (Category avg: 9.0/10)
- **Device Management:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Remote Utilities](https://www.g2.com/sellers/remote-utilities)
- **Year Founded:** 2010
- **HQ Location:** Singapore
- **Twitter:** @remoteutilities (205 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/remoteutilities/about (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 22% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Access (1 reviews)
- Easy to Access (1 reviews)


  ### 6. [Distant Desktop](https://www.g2.com/products/distant-desktop/reviews)
  The free remote desktop software for business and personal use. With Distant Desktop you can access and manage computers from anywhere in the world. No installation or registration required. Everything is extremely simple: download the application to your computer and to the computer you intend to control. Write down your unique ID and password and use this data to establish a remote desktop connection.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 15


**Seller Details:**

- **Seller:** [Distant Desktop Software](https://www.g2.com/sellers/distant-desktop-software)
- **Year Founded:** 2012
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (38 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 7% Small-Business


  ### 7. [HP Anyware](https://www.g2.com/products/hp-anyware/reviews)
  HP Anyware is a high-performance software solution to transform PCs and workstations into digital workspaces and provide users with secured access to their remote or virtual desktops without a VPN.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Usage Information:** 9.2/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 9.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [HP](https://www.g2.com/sellers/hp)
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HP (1,094,790 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5390798/ (138,959 employees on LinkedIn®)
- **Ownership:** HPQ
- **Total Revenue (USD mm):** $56,639

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 38% Mid-Market, 33% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Time Efficiency (1 reviews)

**Cons:**

- Login Issues (1 reviews)
- Slow Performance (1 reviews)

  ### 8. [ShowMyPC](https://www.g2.com/products/showmypc/reviews)
  ShowMyPC provides easy-to-use and secure remote access, remote support, collaboration, and productivity tools for individuals and businesses worldwide. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 9.7/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.4/10 (Category avg: 9.0/10)
- **Device Management:** 9.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ShowMyPC](https://www.g2.com/sellers/showmypc)
- **HQ Location:** Santa Clara,CA
- **Twitter:** @desktopsharings (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/showmypc-llc/about (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 56% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Easy Access (2 reviews)
- Easy Setup (2 reviews)
- Reliability (2 reviews)
- Reliable (2 reviews)

**Cons:**

- Feature Limitations (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Missing Features (1 reviews)
- Not User-Friendly (1 reviews)

  ### 9. [Accops HySecure](https://www.g2.com/products/accops-hysecure/reviews)
  Accops HySecure is an application access gateway that enables enterprise mobility and secure access to corporate applications, desktops and network services from any device working from any network. HySecure enables users working from any network, be it trusted LAN or untrusted WAN or Internet or mobile network to securely access corporate resources. HySecure's SPAN technology makes secure access a simple, fast deployment without requiring any complex network configurations. User can get onto a browser, desktop client or mobile application and start accessing the applications without requiring any configuration on the devices. Accops HySecure brings together the performance, simplified management and functionality required for enterprise remote access and reduces complexity and costs traditionally associated with other VPN solutions.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Usage Information:** 9.1/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.3/10 (Category avg: 9.0/10)
- **Device Management:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Accops Systems](https://www.g2.com/sellers/accops-systems)
- **Year Founded:** 2012
- **HQ Location:** Pune, Maharastra
- **Twitter:** @accopsinc (232 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/accopsinc/ (328 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Security Focus (1 reviews)
- Tool Utility (1 reviews)

**Cons:**

- Information Deficiency (1 reviews)

  ### 10. [Inuvika OVD Enterprise](https://www.g2.com/products/inuvika-ovd-enterprise/reviews)
  Migrating from Citrix or VMware Horizon (Omnissa) could not be easier. Inuvika OVD Enterprise is a secure and cost-effective alternative that reduces your TCO by over 60%. More users on a server, fewer Windows server licenses, no SQL server license, built in secure gateway and 2FA will all lower your costs substantially. Inuvika OVD Enterprise is an efficient, desktop virtualization solution that delivers Windows and Linux virtual apps and virtual desktops to any device. It deploys on any hypervisor (KVM, vSphere, ProxmoxVE, Nutanix AHV, VergeOS, etc) and can be installed on-premise, on public or private clouds, and can also be purchased as a Desktop as a Service (DaaS) from our hosting partners around the world. The on-premises version of the product is available starting with 20 concurrent users. DaaS is available starting at 10 concurrent users. Inuvika OVD Enterprise offers an easy-to-use admin console, a fast user experience, and requires less infrastructure overhead compared to traditional virtual desktop solutions. OVD Enterprise serves enterprise, financial, healthcare, education and government organizations and we are happy to work with SMEs who are struggling with price increases at Citrix and vendor lock-in at VMware/Omnissa. Inuvika also has its own thin client software called ResoluteOS that allows you to repurpose existing hardware to extend the life of it and securely access Inuvika OVD Enterprise. Available in over 60 countries.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Usage Information:** 9.3/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.9/10 (Category avg: 9.0/10)
- **Device Management:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Inuvika](https://www.g2.com/sellers/inuvika)
- **Year Founded:** 2014
- **HQ Location:** Toronto, Canada
- **Twitter:** @InuvikaInc (311 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/inuvika-inc-/ (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 53% Small-Business, 47% Mid-Market


  ### 11. [Remote Desktop Service](https://www.g2.com/products/remote-desktop-service/reviews)
  TruGrid simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS) and includes fully-integrated security and cloud scalability.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Usage Information:** 9.2/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.5/10 (Category avg: 9.0/10)
- **Device Management:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [TruGrid](https://www.g2.com/sellers/trugrid)
- **Year Founded:** 2018
- **HQ Location:** Schaumburg, IL
- **Twitter:** @TruGridApp (235 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27145089/ (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 54% Mid-Market, 38% Small-Business


  ### 12. [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews)
  Amazon AppStream 2.0 is a fully managed application streaming service. You centrally manage your desktop applications on AppStream 2.0 and securely deliver them to a browser on any computer. You can easily scale to any number of users across the globe without acquiring, provisioning, and operating hardware or infrastructure.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10)
- **Usage Information:** 8.7/10 (Category avg: 8.7/10)
- **Remote Device Control:** 7.2/10 (Category avg: 9.0/10)
- **Device Management:** 7.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 29% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Integrations (1 reviews)

**Cons:**

- Feature Limitations (1 reviews)

  ### 13. [Cameyo](https://www.g2.com/products/cameyo/reviews)
  Cameyo’s Virtual App Delivery (VAD) platform provides an ultra-secure, simple, and cost-effective cloud desktop solution for enabling you to deliver all your apps – legacy Windows, internal web, and SaaS – to any device without the need for legacy virtual desktops or VPNs. Unlike traditional VDI and DaaS solutions, Cameyo is the only cloud-native virtualization solution that delivers any application to any device without delivering the Windows OS. Cameyo’s cloud desktop solution dramatically reduces cost & complexity while increasing security and providing a more seamless user experience. Cameyo is one of three Chrome Enterprise Recommended virtualization solutions globally, and hundreds of enterprises and organizations across all industries utilize Cameyo to deliver business-critical applications to hundreds of thousands of users worldwide. As of August 2022, Cameyo has a Net Promoter Score (NPS) of +83 with zero detractors – 100% of responding customers would recommend Cameyo to their peers. To learn more, visit cameyo.com.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 31

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Usage Information:** 8.7/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Cameyo](https://www.g2.com/sellers/cameyo)
- **Year Founded:** 2018
- **HQ Location:** Cary, NC
- **Twitter:** @cameyoco (618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cameyo/ (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 45% Small-Business, 32% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Seamless Integration (1 reviews)

**Cons:**

- Feature Limitations (1 reviews)
- Poor Customer Support (1 reviews)

  ### 14. [AeroAdmin](https://www.g2.com/products/aeroadmin/reviews)
  All-in-one solution for everyday tasks in professional and private life AeroAdmin is a free remote desktop software that does not require installation or configuration. It is ready for use right after downloading and easily connects computers in different local area networks, behind NAT. Key Features: \> No Installation and Configuration \> Connects Computers in Different LAN, and works behind NAT \> Unattended Access to Remote PCS and SERVERS \> Total AES + RSA Encryption


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Usage Information:** 7.4/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.7/10 (Category avg: 9.0/10)
- **Device Management:** 7.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AeroAdmin](https://www.g2.com/sellers/aeroadmin)
- **Year Founded:** 2012
- **HQ Location:** San Jose, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/68913361 (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Easy Connection (1 reviews)
- Easy Setup (1 reviews)
- User-Friendly (1 reviews)

**Cons:**

- Screen Resolution (1 reviews)
- Slow Performance (1 reviews)

  ### 15. [Ammyy](https://www.g2.com/products/ammyy/reviews)
  Ammyy is a multi-task solution used as remote access software for remote server administration, distant assistance, education and virtual classes.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Usage Information:** 9.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.6/10 (Category avg: 9.0/10)
- **Device Management:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Ammyy](https://www.g2.com/sellers/ammyy)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Mid-Market, 40% Small-Business


  ### 16. [NoMachine Everybody](https://www.g2.com/products/nomachine-everybody/reviews)
  Free remote desktop software.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Usage Information:** 8.1/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.6/10 (Category avg: 9.0/10)
- **Device Management:** 8.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [NoMachine](https://www.g2.com/sellers/nomachine)
- **Year Founded:** 2003
- **HQ Location:** Grand Duchy of Luxembourg, LU
- **Twitter:** @NoMachine (1,155 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/131182/ (63 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 30% Mid-Market


  ### 17. [Barracuda for MSPs](https://www.g2.com/products/barracuda-for-msps/reviews)
  Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10)
- **Usage Information:** 10.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda)
- **Year Founded:** 2002
- **HQ Location:** Campbell, CA
- **Twitter:** @Barracuda (15,235 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/barracuda-networks/ (2,229 employees on LinkedIn®)
- **Ownership:** Private

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 79% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Community Engagement (1 reviews)
- Community Support (1 reviews)
- Customer Satisfaction (1 reviews)
- Customer Support (1 reviews)


  ### 18. [FlexiHub](https://www.g2.com/products/flexihub/reviews)
  FlexiHub is a software as a service for redirecting all types of USB devices over the network and accessing remote USB devices over the Internet. It is a subdivision of Electronic Team, Inc. and has remained the flagship product since it was presented in 2014. FlexiHub is a convenient software service for individuals, small teams, and major organizations that supports all of the key connection protocols: \* TCP/IP \* UDP \* RDP FlexiHub is a driverless solution—it does not require any device drivers installed on the local computer, i.e. the device type is detected automatically when connected to remote machines. FlexiHub is a cross-platform service that is capable of connecting USB devices between different operating systems: - Windows; - macOS; - Linux; - Android; - Raspberry Pi. Also, FlexiHub can be used to redirect COM ports over Ethernet (supported only by the Windows version). FlexiHub uses 2048-bit SSL encryption to protect traffic, has Login tokens for safe account sharing, and auto-connect feature. Also, it offers optional data compression and the Private Tunnel Server to maximize your connection speed. To minimize any possible downtimes, FlexiHub features the “Keep connection alive” & “Auto-connect” built-in options to make USB device sharing as reliable as possible. FlexiHub is distributed via a subscription-based model. There are 4 different grades of subscriptions: - An annually billed Personal plan for individual users (starts at $14/month); - A monthly-billed Team subscription for professional teams (starts at $12/month/user); - A pay-as-you-go Business subscription customized to fit specific business needs (starts at $50/100 sessions\*); - A custom Enterprise subscription for enterprise-level projects (price available upon request). \*1 session = 1 connection to a remote device. FlexiHub comes with a demo subscription during which you can test the service for free within 30 days with 5 sessions available.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 7

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Usage Information:** 10.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 9.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Electronic Team](https://www.g2.com/sellers/electronic-team)
- **Year Founded:** 2018
- **HQ Location:** 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA
- **Twitter:** @inc_electronic (269 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/electronic-team-inc/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 19. [Instant Housecall](https://www.g2.com/products/instant-housecall/reviews)
  Remote support software for IT Pros. XP/Vista/7/8/RT. View & Control any PC or Mac through firewalls from anywhere.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Usage Information:** 8.9/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 9.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Instant Housecall](https://www.g2.com/sellers/instant-housecall)
- **Year Founded:** 2007
- **HQ Location:** N/A
- **Twitter:** @InstantHc (185 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2646459/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 90% Small-Business


  ### 20. [Ulteo OVD](https://www.g2.com/products/ulteo-ovd/reviews)
  OVD is desktop virtualization solution that provides on-demand access to virtual computers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 7

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.8/10 (Category avg: 9.0/10)
- **Device Management:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Ulteo](https://www.g2.com/sellers/ulteo)
- **Year Founded:** 2007
- **HQ Location:** N/A
- **Twitter:** @Ulteo (636 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/463275 (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Enterprise


  ### 21. [No-IP Remote Access](https://www.g2.com/products/no-ip-remote-access/reviews)
  No-IP Remote Access to remote access the computer, DVR, webcam, security camera or any internet connected device. Without worrying about monthly hostname confirmations.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Usage Information:** 8.8/10 (Category avg: 8.7/10)
- **Remote Device Control:** 7.8/10 (Category avg: 9.0/10)
- **Device Management:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [No-IP](https://www.g2.com/sellers/no-ip)
- **Year Founded:** 1999
- **HQ Location:** Reno, US
- **Twitter:** @NoIPcom (19,006 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/no-ip/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 86% Small-Business, 14% Enterprise


#### Pros & Cons

**Pros:**

- Reliable (1 reviews)
- Security Focus (1 reviews)


  ### 22. [ScreenMeet](https://www.g2.com/products/screenmeet/reviews)
  Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Usage Information:** 10.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Screenmeet](https://www.g2.com/sellers/screenmeet-addb9e48-2fb4-4b91-9c59-2581b13cd7af)
- **Company Website:** https://www.screenmeet.com/
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @screenmeet (237 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6630925/ (41 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 32% Enterprise


  ### 23. [F5 BIG-IP Access Policy Manager (APM)](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)
  F5® BIG-IP® Access Policy Manager® (APM) is an access management proxy solution managing global access to user's network, cloud providers, applications, and application programming interfaces (APIs). F5 BIG-IP APM consolidates authentication for remote users and systems, mobile devices, distributed networks, virtual environments, and web access. BIG-IP APM also bridges modern and classic authentication and authorization protocols and methods. Applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Usage Information:** 10.0/10 (Category avg: 8.7/10)
- **Remote Device Control:** 10.0/10 (Category avg: 9.0/10)
- **Device Management:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [F5](https://www.g2.com/sellers/f5-f6451ada-8c47-43f5-b017-58663a045bc5)
- **HQ Location:** Seattle, Washington
- **Twitter:** @F5Networks (1,385 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4841/ (6,133 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 72% Enterprise, 22% Mid-Market


  ### 24. [RemoteToPC](https://www.g2.com/products/remotetopc/reviews)
  RemoteToPC began as a private company in Texas in 2014. Founded by people from the IT industry, we built a product to do remote system monitoring and tech support, but later we added features that made it a fast, easy to use remote desktop access application for everyone. Zero configuration remote computer access for personal, business, or IT. We have plans that allow you to work on your remote computer as if you are there in front of it. Multi-monitor support and other features like remote printing, remote reboot, reboot into safe mode, along with monitoring and alerts of critical functions for those who need to provide remote support. RemoteToPC provides fast, secure remote computer access for everyone.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Usage Information:** 9.4/10 (Category avg: 8.7/10)
- **Remote Device Control:** 9.4/10 (Category avg: 9.0/10)
- **Device Management:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [RemoteToPC](https://www.g2.com/sellers/remotetopc)
- **Year Founded:** 2014
- **HQ Location:** Fort Worth, US
- **Twitter:** @remotetopc (1,083 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/remote-to-pc (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 83% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Remote Access (1 reviews)
- Remote Support (1 reviews)
- Speed (1 reviews)
- Time Efficiency (1 reviews)


  ### 25. [RemoteView](https://www.g2.com/products/remoteview/reviews)
  RemoteView provides the easiest way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView provides various management features optimized for businesses, allowing businesses of any size to remotely manage multiple devices.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Usage Information:** 9.2/10 (Category avg: 8.7/10)
- **Remote Device Control:** 8.8/10 (Category avg: 9.0/10)
- **Device Management:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [RSupport](https://www.g2.com/sellers/rsupport)
- **Year Founded:** 2001
- **HQ Location:** Seoul, South Korea
- **Twitter:** @RsupportUSA (802 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rsupport-co--ltd- (235 employees on LinkedIn®)
- **Ownership:** KOSDAQ:131370

**Reviewer Demographics:**
  - **Company Size:** 160% Mid-Market, 20% Small-Business




## Parent Category

[IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure)



## Related Categories

- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)
- [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)



---

## Buyer Guide

### What You Should Know About Remote Desktop Software

### What is remote desktop software?

Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops. 

While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station.

Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely.

### What are the common features of remote desktop software?

The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work:

- Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop.
- Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time.
- Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from.
- Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more.
- Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data.
- File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts.
- Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime.
- Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers.
- Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices. 
- Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application.
- Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer. 
- Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities.
- Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements.
- Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer.
- Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities.
- Branding: Remote desktop systems may let businesses customize client applications to match their websites.

### What are the benefits of remote desktop software?

There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers:

- Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located.
- Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc.
- Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace.
- Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives.

### Who uses remote desktop software?

- Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks. 
- IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator.
- Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable.
- Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely.
- Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations.
- Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office.

### What are the Alternatives to Remote Desktop Software?

- [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting.
- [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location.
- [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues.

### Challenges with remote desktop software

Remote desktop tools can come with their own set of challenges. 

- Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity.
- Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device.
- Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices.
- Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions.
- High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design.
- User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files.

### How to choose remote desktop software

Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment.

- Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access.
- Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing. 
- Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly. 
- Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty. 
- File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities.
- Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go. 
- Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution.

Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget.

### Remote desktop software pricing

Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate.

Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose.

- Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses.
- Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams.
- Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements.

### Implementation of remote desktop software

How is remote desktop software implemented?

There are generally two ways in which a remote desktop software is implemented:

- OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software. 
- Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use.

### Remote desktop software trends

- Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly.
- Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues.
- BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability.

_Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta)

_Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)