# Best Enterprise Remote Desktop Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Desktop category. In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Enterprise Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,949 reviews) | IT support with unattended cross-platform access | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (692 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,097 reviews) | Patch-driven remote access without VPN dependency | "[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (660 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,079 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (479 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews) | 4.5/5.0 (16 reviews) | Browser-based VM access without public IPs | "[Secure, Hassle-Free VM Access Right from Azure Portal](https://www.g2.com/survey_responses/azure-bastion-review-12068608)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## G2 Grid® for Remote Desktop Software ![G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-desktop/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=13662&focus%5B%5D=4110&focus%5B%5D=30553&focus%5B%5D=139592&focus%5B%5D=3683&focus%5B%5D=87316) Highlighted products: TeamViewer, Zoho Assist, AnyDesk, EV Reach, Citrix Gateway, Microsoft Quick Assist, BeyondTrust Remote Support, and ISL Online. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=anydesk&focus%5B%5D=ev-reach&focus%5B%5D=citrix-gateway&focus%5B%5D=microsoft-quick-assist&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=isl-online&segment=enterprise) ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TightVNC (+0.58%) - Among all products in this category, TightVNC recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,000+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Best for Small Businesses:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Mid-Market:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Enterprise:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### DNSFilter DNSFilter is a cybersecurity solution designed to enhance internet safety and workplace productivity by actively blocking malicious online threats. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=890&secure%5Bchosen_at%5D=2026-07-21T18%3A26%3A21Z&secure%5Bdisplayable_resource_id%5D=1161&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1161&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=23936&secure%5Bresource_id%5D=890&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-desktop%2Fenterprise&secure%5Btoken%5D=5bab5835046b88edc4b0d1ffbf0246b3c8826360b5b501d583b60c40e953dfeb&secure%5Burl%5D=https%3A%2F%2Fexplore.dnsfilter.com%2FG2-free-trial%3Futm_source%3DG2%26utm_medium%3Dpaid-social%26utm_campaign%3Ddnsf_dg_2026-07_All_G2_free-trial&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Remote Desktop Software Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,949 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. **Cons:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 692 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 22% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Easy Setup (69 reviews) - Reliability (68 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Connection Issues (16 reviews) - Not User-Friendly (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. **Cons:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. #### What Are Recent G2 Reviews of Zoho Assist? **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- **"[Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting](https://www.g2.com/survey_responses/zoho-assist-review-13054711)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 3. [AnyDesk](https://www.g2.com/products/anydesk/reviews) AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,079 **How Do G2 Users Rate AnyDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind AnyDesk?** - **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh) - **Year Founded:** 2014 - **HQ Location:** Stuttgart - **Twitter:** @anydesk (7,883 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (354 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 43% Mid-Market #### What Are AnyDesk's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Remote Control (16 reviews) - Remote Support (15 reviews) - Easy Access (14 reviews) - Easy Setup (14 reviews) **Cons:** - Connection Issues (9 reviews) - Remote Access Issues (8 reviews) - Slow Performance (7 reviews) - Slow Connectivity (6 reviews) - Delay Issues (5 reviews) ### What Do G2 Reviewers Say About AnyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AnyDesk, enabling quick and efficient remote connections for technical support. - Users appreciate the **remote access capabilities** of AnyDesk, enabling seamless control and collaboration from anywhere. - Users appreciate the **s seamless remote support** of AnyDesk, enabling smooth access and excellent IT management features. - Users appreciate the **easy access** of AnyDesk, enjoying seamless connectivity even with slower internet connections. - Users love the **easy setup** of AnyDesk, allowing for quick connections and efficient technical support. **Cons:** - Users often face **connection issues** with AnyDesk, including slow speeds and random disconnections, leading to frustration. - Users face **remote access issues** with AnyDesk, including connection timeouts and unreliable clipboard file transfers. - Users often face **slow performance** with AnyDesk, particularly during connections and when internet speed is low. - Users experience **slow connectivity** issues, especially with network restrictions, affecting the overall performance of AnyDesk. - Users often experience **delay issues** with AnyDesk, particularly with connectivity and slow response times. #### What Are Recent G2 Reviews of AnyDesk? **"[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)"** **Rating:** 5.0/5.0 stars *— Prasanna Kumar D.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183) --- **"[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)"** **Rating:** 4.5/5.0 stars *— Sunil B.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340) --- #### What Are G2 Users Discussing About AnyDesk? - [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 7 comments - [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment - [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment ### 4. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (369 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members. - Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management. - Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction. - Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly. - Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management. **Cons:** - Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability. - Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages. - Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product. - Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency. - Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 5. [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. **Average Rating:** 4.0/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Citrix Gateway?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.4/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix Gateway?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 55% Enterprise, 38% Mid-Market #### What Are Citrix Gateway's Pros and Cons? **Pros:** - Easy to Access (1 reviews) - Security Focus (1 reviews) **Cons:** - Setup Difficulties (1 reviews) ### What Do G2 Reviewers Say About Citrix Gateway? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy access** to work applications from any device, enhancing remote work efficiency and security. - Users value the **security features** of Citrix Gateway, enabling safe access to work applications from any device. **Cons:** - Users find the **setup complexities** of Citrix Gateway challenging, necessitating specialized knowledge for configuration. #### What Are Recent G2 Reviews of Citrix Gateway? **"[Secure, Reliable Remote Access That’s Easy to Use](https://www.g2.com/survey_responses/citrix-gateway-review-7094409)"** **Rating:** 4.5/5.0 stars *— Mohamed B.* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-7094409) --- **"[secure and easy access](https://www.g2.com/survey_responses/citrix-gateway-review-11451752)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-11451752) --- #### What Are G2 Users Discussing About Citrix Gateway? - [What is Citrix Gateway used for?](https://www.g2.com/discussions/citrix-gateway-what-is-citrix-gateway-used-for) - [Is Citrix gateway a VPN?](https://www.g2.com/discussions/is-citrix-gateway-a-vpn) - 1 comment - [How do I access my Citrix gateway?](https://www.g2.com/discussions/how-do-i-access-my-citrix-gateway) - [What is Citrix gateway service?](https://www.g2.com/discussions/what-is-citrix-gateway-service) - [What is Citrix gateway used for?](https://www.g2.com/discussions/what-is-citrix-gateway-used-for) ### 6. [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Microsoft Quick Assist?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Microsoft Quick Assist?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 39% Small-Business, 33% Enterprise #### What Are Microsoft Quick Assist's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Remote Support (1 reviews) ### What Do G2 Reviewers Say About Microsoft Quick Assist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Microsoft Quick Assist, making remote support quick and straightforward. - Users value the **easy setup** of Microsoft Quick Assist, appreciating its seamless integration within Windows for quick access. - Users value the **quick and easy remote support** provided by MS Quick Assist, enhancing convenience without extra software. #### What Are Recent G2 Reviews of Microsoft Quick Assist? **"["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)"** **Rating:** 5.0/5.0 stars *— kaushal p.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447) --- **"[Fastest way to jump onto a user’s PC, provided you don't need file transfers or unattended access.](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671) --- #### What Are G2 Users Discussing About Microsoft Quick Assist? - [Can anyone use Microsoft Quick Assist?](https://www.g2.com/discussions/can-anyone-use-microsoft-quick-assist) - [Can Quick Assist transfer files?](https://www.g2.com/discussions/can-quick-assist-transfer-files) - [What is the difference between Quick Assist and Remote Assistance?](https://www.g2.com/discussions/what-is-the-difference-between-quick-assist-and-remote-assistance) - [How do you use Microsoft Quick Assist?](https://www.g2.com/discussions/how-do-you-use-microsoft-quick-assist) ### 7. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (18 reviews) - Remote Support (15 reviews) - Reliability (11 reviews) - Security (11 reviews) **Cons:** - Expensive (10 reviews) - Pricing Issues (8 reviews) - Complexity (6 reviews) - Learning Curve (6 reviews) - Remote Access Issues (6 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. - Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. - Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. - Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. - Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. **Cons:** - Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. - Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. - Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. - Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. - Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 8. [ISL Online](https://www.g2.com/products/isl-online/reviews) ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. **Average Rating:** 4.6/5.0 **Total Reviews:** 590 **How Do G2 Users Rate ISL Online?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ISL Online?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 49% Small-Business, 25% Mid-Market #### What Are ISL Online's Pros and Cons? **Pros:** - Ease of Use (43 reviews) - Customer Support (24 reviews) - Easy Setup (21 reviews) - Remote Support (21 reviews) - Remote Access (20 reviews) **Cons:** - Remote Access Issues (12 reviews) - Improvement Needed (6 reviews) - Session Issues (5 reviews) - Connection Issues (4 reviews) - Delay Issues (4 reviews) ### What Do G2 Reviewers Say About ISL Online? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. **Cons:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. #### What Are Recent G2 Reviews of ISL Online? **"[Clean interface, stable connection, and great technical support at an excellent price](https://www.g2.com/survey_responses/isl-online-review-13110681)"** **Rating:** 5.0/5.0 stars *— Sebastián H.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-13110681) --- **"[First-Class Security and Versatility in Remote Support](https://www.g2.com/survey_responses/isl-online-review-12236199)"** **Rating:** 5.0/5.0 stars *— Diego M.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199) --- ### 9. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication **Average Rating:** 4.3/5.0 **Total Reviews:** 68 **How Do G2 Users Rate SolarWinds DameWare Remote Support?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.1/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds DameWare Remote Support?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 50% Mid-Market, 35% Enterprise #### What Are SolarWinds DameWare Remote Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) ### What Do G2 Reviewers Say About SolarWinds DameWare Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. - Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. - Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. - Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. - Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. #### What Are Recent G2 Reviews of SolarWinds DameWare Remote Support? **"[Must Have for your business](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551)"** **Rating:** 5.0/5.0 stars *— Jeremy M.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551) --- **"[Excellent software to connect remotely to computers](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700)"** **Rating:** 5.0/5.0 stars *— Eric B.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700) --- #### What Are G2 Users Discussing About SolarWinds DameWare Remote Support? - [What is SolarWinds DameWare Mini Remote Control used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-mini-remote-control-used-for) - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) ### 10. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 197 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. **Cons:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. - Users often face **application crashes and poor support** , complicating account management across multiple platforms. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### 11. [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs. **Average Rating:** 4.1/5.0 **Total Reviews:** 520 **How Do G2 Users Rate Citrix DaaS?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix DaaS?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Who Uses This:** Analyst, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Enterprise, 29% Mid-Market #### What Are Citrix DaaS's Pros and Cons? **Pros:** - Performance (4 reviews) - Ease of Use (2 reviews) - User-Friendly (2 reviews) - Cross-Platform (1 reviews) - Integrations (1 reviews) **Cons:** - Limited Compatibility (2 reviews) - Audio Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Expensive Premiums (1 reviews) ### What Do G2 Reviewers Say About Citrix DaaS? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **smooth performance** of Citrix DaaS, enjoying its user-friendly interface and efficient VM management. - Users appreciate the **ease of use** of Citrix DaaS, enjoying its smooth and user-friendly interface. - Users appreciate the **user-friendly interface** of Citrix DaaS, enjoying its smooth and efficient performance. - Users appreciate the **cross-platform integration** capabilities of Citrix DaaS, enhancing flexibility across various cloud environments. - Users value the **seamless integrations** of Citrix DaaS, enhancing management of large virtual infrastructures effectively. **Cons:** - Users experience **limited compatibility** with Citrix DaaS, facing challenges in cloud operation and integration with other vendors. - Users report **audio issues** with Citrix DaaS, notably during video calls on applications like Teams within VDI. - Users often face **connection issues** with Citrix DaaS, impacting performance and causing applications to become unresponsive. - Users experience **connectivity issues** with Citrix DaaS, often needing strong network connections for optimal performance. - Users find the **licensing costs of Citrix DaaS to be quite high** compared to alternative solutions on the market. #### What Are Recent G2 Reviews of Citrix DaaS? **"[Review on CitrixDaas](https://www.g2.com/survey_responses/citrix-daas-review-11914426)"** **Rating:** 5.0/5.0 stars *— Aarushi L.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-11914426) --- **"[Flexible Cross-Cloud Management That Delivers](https://www.g2.com/survey_responses/citrix-daas-review-12333504)"** **Rating:** 5.0/5.0 stars *— Richard F.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-12333504) --- #### What Are G2 Users Discussing About Citrix DaaS? - [What is Citrix DaaS used for?](https://www.g2.com/discussions/what-is-citrix-daas-used-for) - [What is the difference between XenApp and XenDesktop?](https://www.g2.com/discussions/what-is-the-difference-between-xenapp-and-xendesktop) - [What is a virtual desktop used for?](https://www.g2.com/discussions/what-is-a-virtual-desktop-used-for) - 1 comment - [How do I install Citrix virtual apps and desktops?](https://www.g2.com/discussions/how-do-i-install-citrix-virtual-apps-and-desktops) - 2 comments - [What is Citrix virtual apps and desktops?](https://www.g2.com/discussions/what-is-citrix-virtual-apps-and-desktops) - 2 comments ### 12. [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively. **Average Rating:** 4.5/5.0 **Total Reviews:** 141 **How Do G2 Users Rate Remote Desktop Services?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.0/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Remote Desktop Services?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Mid-Market, 34% Enterprise #### What Are Remote Desktop Services's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Remote Desktop Services? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy setup** of Remote Desktop Services, highlighting its user-friendly interface for seamless configuration. - Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup straightforward and accessible. #### What Are Recent G2 Reviews of Remote Desktop Services? **"[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096) --- **"[Simple, Reliable Access to Client Environments with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-13090774)"** **Rating:** 4.0/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-13090774) --- #### What Are G2 Users Discussing About Remote Desktop Services? - [What is Remote Desktop Services used for?](https://www.g2.com/discussions/remote-desktop-services-what-is-remote-desktop-services-used-for) - [What are some benefits of using the Remote Desktop Connection?](https://www.g2.com/discussions/what-are-some-benefits-of-using-the-remote-desktop-connection) - [What is a good remote desktop software?](https://www.g2.com/discussions/remote-desktop-services-what-is-a-good-remote-desktop-software) - [What is Remote Desktop Services role?](https://www.g2.com/discussions/what-is-remote-desktop-services-role) - [What services enable remote desktop?](https://www.g2.com/discussions/what-services-enable-remote-desktop) ### 13. [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews) Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure. **Average Rating:** 4.3/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Apple Remote Desktop?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Apple Remote Desktop?** - **Seller:** [Apple](https://www.g2.com/sellers/apple) - **Year Founded:** 1976 - **HQ Location:** Cupertino, CA - **Twitter:** @Apple (9,935,357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/162479/ (187,339 employees on LinkedIn®) - **Ownership:** NASDAQ:AAPL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Small-Business, 34% Enterprise #### What Are Apple Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (1 reviews) **Cons:** - Connection Issues (2 reviews) - Feature Limitations (1 reviews) - Remote Access Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Apple Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users find Apple Remote Desktop to be **easy to use** , streamlining administration and device management tasks effectively. - Users appreciate the **easy file transfer** capabilities, streamlining file copying and distribution across devices. **Cons:** - Users face frequent **connection issues** with Apple Remote Desktop, hindering performance and limiting cross-platform support. - Users find the **feature limitations** of Apple Remote Desktop frustrating, as it lacks updates and Windows connectivity. - Users find **remote access issues** with Apple Remote Desktop due to a lack of updates and Windows connectivity problems. - Users experience **slow performance** with Apple Remote Desktop, affecting connectivity and overall effectiveness with newer OS updates. #### What Are Recent G2 Reviews of Apple Remote Desktop? **"[The Mac Remote Access!](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098) --- **"[No need for any other screen sharing app](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882) --- #### What Are G2 Users Discussing About Apple Remote Desktop? - [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) - 1 comment, 1 upvote - [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) - 1 comment - [What is a good remote desktop software?](https://www.g2.com/discussions/apple-remote-desktop-what-is-a-good-remote-desktop-software) - [How do I use Apple Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-apple-remote-desktop) - [Does Apple support Remote Desktop?](https://www.g2.com/discussions/does-apple-support-remote-desktop) ### 14. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector **Average Rating:** 4.8/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Splashtop Remote Access?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Access?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (349 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Splashtop Remote Access's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Setup (35 reviews) - Remote Access (25 reviews) - Easy to Access (19 reviews) - Remote Support (19 reviews) **Cons:** - Remote Access Issues (22 reviews) - Connection Issues (13 reviews) - Feature Limitations (8 reviews) - Not User-Friendly (7 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Access? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. - Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. - Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. - Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. - Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. **Cons:** - Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. - Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. - Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. - Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. - Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. #### What Are Recent G2 Reviews of Splashtop Remote Access? **"[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)"** **Rating:** 5.0/5.0 stars *— Josh G.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892) --- **"[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)"** **Rating:** 4.5/5.0 stars *— Luca I.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589) --- #### What Are G2 Users Discussing About Splashtop Remote Access? - [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for) - [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure) - [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use) - [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment - [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment ### 15. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (236 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of RDM, enabling seamless access to remote management anytime, anywhere. - Users value the **seamless password management** in RDM, allowing effortless access to credentials from anywhere. - Users appreciate the **remote access capabilities** of Devolutions Remote Desktop Manager, enabling secure and efficient connection management. - Users appreciate the **cross-platform support** of RDM, allowing seamless access across all devices and operating systems. - Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users experience frustratingly **slow loading times** when starting Devolutions Remote Desktop Manager for the first time. - Users face **integration difficulties** with Devolutions Remote Desktop Manager, requiring significant time to learn and utilize effectively. - Users find the **learning curve steep** due to many functions and a lack of inline help or instructions. - Users feel that **pricing issues** hinder access to Devolutions Remote Desktop Manager's solutions, calling for more flexibility. - Users often find the **slow performance** of Devolutions Remote Desktop Manager frustrating, especially during initial loading times. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 16. [GoToMyPC](https://www.g2.com/products/gotomypc/reviews) GoToMyPC is a VDI tool from Citrix that allows users to remotely access their Mac or PC. **Average Rating:** 4.3/5.0 **Total Reviews:** 236 **How Do G2 Users Rate GoToMyPC?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind GoToMyPC?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are GoToMyPC's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Remote Access (15 reviews) - Easy to Access (12 reviews) - Remote Control (11 reviews) - Reliability (10 reviews) **Cons:** - Expensive (9 reviews) - Pricing Issues (7 reviews) - Remote Access Issues (7 reviews) - Slow Performance (5 reviews) - Login Issues (3 reviews) ### What Do G2 Reviewers Say About GoToMyPC? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of GoToMyPC, enabling seamless and hassle-free remote access from anywhere. - Users value the **remote access** of GoToMyPC, enabling seamless work from anywhere and enhancing business flexibility. - Users appreciate the **easy remote access** of GoToMyPC, enabling convenient connection to offsite computers from anywhere. - Users value the **fast and easy remote access** of GoToMyPC, enhancing productivity from anywhere at any time. - Users value the **extreme reliability** of GoToMyPC, enjoying seamless access to their devices without issues. **Cons:** - Users find the **cost prohibitive** for non-commercial use, despite acknowledging the program's value over time. - Users feel the **pricing issues** of GoToMyPC make it somewhat costly, despite its convenience from afar. - Users often face **remote access issues** with GoToMyPC, leading to frustrations and interruptions during critical tasks. - Users express frustration with the **slow performance** of GoToMyPC, citing lag and clunky functionality during remote sessions. - Users often face **login issues** , including delays and security steps that complicate access when conducting business. #### What Are Recent G2 Reviews of GoToMyPC? **"[Excellent Multi-Monitor Remote Support Equipped with Very Reliable Command Prompt Utility](https://www.g2.com/survey_responses/gotomypc-review-12964862)"** **Rating:** 5.0/5.0 stars *— Anand C.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12964862) --- **"[Simple Interface, Handy Mobile Access](https://www.g2.com/survey_responses/gotomypc-review-12229706)"** **Rating:** 5.0/5.0 stars *— Dominic W.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12229706) --- #### What Are G2 Users Discussing About GoToMyPC? - [What is GoToMyPC used for?](https://www.g2.com/discussions/what-is-gotomypc-used-for) - [Is GoToMyPC a VPN?](https://www.g2.com/discussions/is-gotomypc-a-vpn) - [Which remote desktop software is the best?](https://www.g2.com/discussions/which-remote-desktop-software-is-the-best) - [What does GoToMyPC cost?](https://www.g2.com/discussions/what-does-gotomypc-cost) - 2 comments - [How do I use GoToMyPC?](https://www.g2.com/discussions/how-do-i-use-gotomypc) ### 17. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 479 **How Do G2 Users Rate ScreenConnect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ScreenConnect?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small-Business, 31% Mid-Market #### What Are ScreenConnect's Pros and Cons? **Pros:** - Reliability (5 reviews) - Remote Work (5 reviews) - Connection Speed (4 reviews) - Ease of Use (4 reviews) - Easy Communication (4 reviews) **Cons:** - Expensive (4 reviews) - Remote Access Issues (4 reviews) - Internet Dependency (2 reviews) - Security Concerns (2 reviews) - Security Issues (2 reviews) ### What Do G2 Reviewers Say About ScreenConnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. - Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. - Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. - Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. - Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. **Cons:** - Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. - Users often face **remote access issues** , including poor support availability and excessive connection steps for security. - Users face challenges due to **internet dependency** , limiting accessibility in certain locations. - Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. - Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. #### What Are Recent G2 Reviews of ScreenConnect? **"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"** **Rating:** 5.0/5.0 stars *— Steve S.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) --- **"[ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools](https://www.g2.com/survey_responses/screenconnect-review-13111682)"** **Rating:** 5.0/5.0 stars *— Cristhian Camilo C.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682) --- #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### 18. [RealVNC](https://www.g2.com/products/realvnc/reviews) RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/ **Average Rating:** 4.7/5.0 **Total Reviews:** 417 **How Do G2 Users Rate RealVNC?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind RealVNC?** - **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc) - **Year Founded:** 2002 - **HQ Location:** Cambridge, United Kingdom - **Twitter:** @RealVNC (2,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are RealVNC's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Reliability (3 reviews) - Cross-platform Compatibility (2 reviews) - Cross-Platform Support (2 reviews) - Easy Setup (2 reviews) **Cons:** - Admin Access Issues (1 reviews) - Billing Issues (1 reviews) - Connection Issues (1 reviews) - Inadequate Reporting (1 reviews) - Limited Free (1 reviews) ### What Do G2 Reviewers Say About RealVNC? *AI-generated summary from verified user reviews* **Pros:** - Users find RealVNC **easy to use** , appreciating its seamless connectivity and efficient remote support features. - Users value the **reliability** of RealVNC, ensuring stable connections and efficient remote support across devices. - Users appreciate the **cross-platform compatibility** of RealVNC, ensuring seamless remote support across various operating systems. - Users appreciate the **cross-platform support** of RealVNC, ensuring seamless connectivity across various operating systems. - Users value the **easy setup** process of RealVNC, enabling quick connections across devices without hassle. **Cons:** - Users experience **admin access issues** , with slow support and connectivity problems, particularly with satellite connections like Starlink. - Users report **billing issues** with RealVNC, highlighting poor support and unresponsiveness during recent troubleshooting attempts. - Users often experience **connection issues** with RealVNC, including outages and difficulties with satellite connections like Starlink. - Users criticize the **inadequate reporting** and lack of support from RealVNC, feeling abandoned after updates. - Users are disappointed by the **limited free options** of RealVNC, as the retirement of the Home plan impacts casual use. #### What Are Recent G2 Reviews of RealVNC? **"[Efficient, Resource-Light Remote Support Tool](https://www.g2.com/survey_responses/realvnc-review-211136)"** **Rating:** 5.0/5.0 stars *— Brad C.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-211136) --- **"[Completely Reliable for Remote Support with Great Session Recording and File Transfer Features](https://www.g2.com/survey_responses/realvnc-review-12970424)"** **Rating:** 5.0/5.0 stars *— Vivek K.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424) --- #### What Are G2 Users Discussing About RealVNC? - [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for) - [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access) - [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work) - [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments - [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment ### 19. [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations. **Average Rating:** 3.8/5.0 **Total Reviews:** 363 **How Do G2 Users Rate BlackBerry UEM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BlackBerry UEM?** - **Seller:** [BlackBerry](https://www.g2.com/sellers/blackberry) - **Company Website:** https://www.blackberry.com/ - **Year Founded:** 1984 - **HQ Location:** Waterloo, Ontario - **Twitter:** @BlackBerry (2,766,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828/ (2,000 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are BlackBerry UEM's Pros and Cons? **Pros:** - Administration Management (2 reviews) - Ease of Use (2 reviews) - Organization (2 reviews) - Reliability (2 reviews) - Security (2 reviews) **Cons:** - Learning Curve (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Development Challenges (1 reviews) ### What Do G2 Reviewers Say About BlackBerry UEM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **strong security features** of BlackBerry UEM, ensuring confidentiality and precise control over file permissions. - Users find BlackBerry UEM to be **easy to use** , benefiting from its intuitive layout and streamlined communication tools. - Users value the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and control over access. - Users commend the **impressive reliability** of BlackBerry UEM, highlighting its strong security features and data protection. - Users commend the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and robust access control. **Cons:** - Users find the **learning curve steep** for BlackBerry UEM, particularly those unfamiliar with advanced security features. - Users find the **complex features** of BlackBerry UEM challenging, especially those unfamiliar with advanced security options. - Users find the **design and setup complexity** of BlackBerry UEM challenging, discouraging those seeking simpler solutions. - Users find the **complex setup** of BlackBerry UEM challenging, especially those unfamiliar with advanced security features. - Users find the **limited app selection** for BlackBerry UEM a significant challenge, impacting overall usability and experience. #### What Are Recent G2 Reviews of BlackBerry UEM? **"[My Review For Blackberry Workspace](https://www.g2.com/survey_responses/blackberry-uem-review-8628791)"** **Rating:** 4.0/5.0 stars *— Nitin Y.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-8628791) --- **"[Easily usable and diverse platform](https://www.g2.com/survey_responses/blackberry-uem-review-9544132)"** **Rating:** 4.5/5.0 stars *— Komal t.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-9544132) --- #### What Are G2 Users Discussing About BlackBerry UEM? - [What is BlackBerry Workspaces used for?](https://www.g2.com/discussions/what-is-blackberry-workspaces-used-for) - [What is BlackBerry Work used for?](https://www.g2.com/discussions/what-is-blackberry-work-used-for) - [What is BlackBerry UEM used for?](https://www.g2.com/discussions/what-is-blackberry-uem-used-for) - [What is BlackBerry Edit used for?](https://www.g2.com/discussions/what-is-blackberry-edit-used-for) - [What is BlackBerry Spark Communications Services used for?](https://www.g2.com/discussions/what-is-blackberry-spark-communications-services-used-for) ### 20. [Parallels Desktop for Mac](https://www.g2.com/products/parallels-desktop-for-mac/reviews) A fast, easy and powerful application for running Windows on your Intel or Apple M1 Mac—all without rebooting. Includes 30+ one-touch tools to simplify everyday tasks on Mac and Windows. **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Parallels Desktop for Mac?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Parallels Desktop for Mac?** - **Seller:** [Corel Corporation](https://www.g2.com/sellers/corel-corporation-10b41cd4-0594-4f58-8f0a-212c911385c6) - **Year Founded:** 2006 - **HQ Location:** Bellevue, WA - **Twitter:** @corelsoftware (83 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/mindmanagerglobal/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 17% Mid-Market #### What Are Parallels Desktop for Mac's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Ease of Use (1 reviews) - Easy Deployment (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Subscription Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Parallels Desktop for Mac? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fast connection speed** of Parallels Desktop, ensuring quick switching between Mac and Windows environments. - Users find **cross-platform integration** invaluable, enabling seamless multitasking between macOS and Windows for engineering tasks. - Users enjoy the **ease of use** with Parallels Desktop, facilitating quick transitions between Mac and Windows. - Users appreciate the **easy deployment** of Parallels Desktop for Mac, enabling quick access to multiple operating systems. - Users value the **mobile compatibility** of Parallels Desktop, seamlessly integrating Windows tools with macOS for efficient multitasking. **Cons:** - Users criticize Parallels for being **expensive and deceptive** , citing auto-renewal issues and poor customer service. - Users find the **feature limitations** of Parallels Desktop a hassle, especially regarding Windows licenses and app performance. - Users experience **subscription issues** with Parallels, including auto-renewal without consent and lack of refund support. - Users face **update issues** that complicate the experience, including installation hassles and performance problems with certain applications. #### What Are Recent G2 Reviews of Parallels Desktop for Mac? **"[Parallels makes running engineering software on Mac easily](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561)"** **Rating:** 4.5/5.0 stars *— Fauzi D.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561) --- **"[Paralles desktop is the best for create virtual machine](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127)"** **Rating:** 5.0/5.0 stars *— Valter M.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127) --- #### What Are G2 Users Discussing About Parallels Desktop for Mac? - [What is Parallels Desktop for Mac used for?](https://www.g2.com/discussions/what-is-parallels-desktop-for-mac-used-for) - [What is the best parallel software for Mac?](https://www.g2.com/discussions/what-is-the-best-parallel-software-for-mac) - [Is parallels good for Mac?](https://www.g2.com/discussions/is-parallels-good-for-mac) - [Is parallels Free for Mac?](https://www.g2.com/discussions/is-parallels-free-for-mac) - 1 comment - [How does parallel desktop work on Mac?](https://www.g2.com/discussions/how-does-parallel-desktop-work-on-mac) - 1 comment ### 21. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 **How Do G2 Users Rate LogMeIn Resolve?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (13 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. **Cons:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 22. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Helping people and businesses access their digital lives from virtually anywhere, on any device. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- ### 23. [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Cisco Webex Support?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Cisco Webex Support?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Company Size:** 47% Enterprise, 33% Small-Business #### What Are Cisco Webex Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (1 reviews) - Mobile Compatibility (1 reviews) - Remote Control (1 reviews) - Remote Support (1 reviews) **Cons:** - Difficulty (1 reviews) - Remote Access Issues (1 reviews) - Remote Control Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Cisco Webex Support? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Cisco Webex Support, highlighting its functionality and compatibility as key strengths. - Users love the **intuitive interface** of Cisco Webex Support, making it easy to use and highly functional. - Users find the **mobile compatibility** of Cisco Webex Support enhances their experience, making it easy to use on-the-go. - Users value the **remote control access permissions** of Cisco Webex Support, appreciating its ease of use as a trusted tool. - Users value the **ease of use** and reliability of Cisco Webex Support as a longstanding remote support tool. **Cons:** - Users often face **performance issues** with slow response times and challenges in sharing control with others. - Users face occasional **remote access issues** with Webex Support, as performance can be slow and sharing control is difficult. - Users experience occasional **remote control issues** , facing slowness and difficulty in sharing control with others. - Users experience **slow performance** and occasional difficulties in sharing control to other users during sessions. #### What Are Recent G2 Reviews of Cisco Webex Support? **"[One of the most likely app for supports.](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554)"** **Rating:** 5.0/5.0 stars *— Alberto B.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554) --- **"[Cisco WebEx is the best of Remote Support Tool in the Industry](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812)"** **Rating:** 4.5/5.0 stars *— Shreeram R.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812) --- #### What Are G2 Users Discussing About Cisco Webex Support? - [How do I use Webex support?](https://www.g2.com/discussions/how-do-i-use-webex-support) - [What software do I need for Webex?](https://www.g2.com/discussions/what-software-do-i-need-for-webex) - [What is Webex Support Center?](https://www.g2.com/discussions/what-is-webex-support-center) ### 24. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.8/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable remote monitoring** of Pandora FMS, appreciating its seamless integration and ease of access. - Users appreciate the **ease of use** of Pandora FMS, making server monitoring and management seamless and efficient. - Users value the **real-time monitoring** capabilities of Pandora FMS, enhancing visibility and quick response across IT systems. - Users value the **flexibility** of Pandora FMS, easily adapting monitoring to diverse systems and specific needs. - Users value the **real-time network monitoring** of Pandora FMS, which provides instant alerts for any issues. **Cons:** - Users find the **learning curve steep** , especially for beginners navigating complex scripts and configurations. - Users find the **complex setup** of Pandora FMS to be challenging, impacting initial experiences and usability. - Users find the **learning curve steep** with Pandora FMS, particularly when customizing and integrating specific functionalities. - Users struggle with the **complex configuration** of Pandora FMS, finding the setup process time-consuming and challenging to navigate. - Users find the **difficult learning curve** of Pandora FMS challenging, affecting their overall experience with the software. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 25. [TightVNC](https://www.g2.com/products/tightvnc/reviews) TightVNC is a free and open-source remote desktop software that enables users to access and control computers over a network. It allows interaction with a remote screen as if the user were physically present, facilitating tasks such as opening files, launching applications, and performing other desktop activities. Compatible with Windows and Linux operating systems, TightVNC is designed to be lightweight and efficient, making it suitable for various hardware configurations. Key Features and Functionality: - Cross-Platform Compatibility: Supports both Windows and Linux systems, ensuring broad usability. - Tight Encoding: Utilizes a combination of JPEG and zlib compression to optimize performance over low-bandwidth connections. - File Transfer Capability: Allows users to transfer files between local and remote machines seamlessly. - Multi-Monitor Support: Enables viewing and controlling multiple monitors connected to the remote system. - Auto-Scaling: Adjusts the viewer window to match the remote desktop size, regardless of the host computer's resolution. - Lightweight Resource Usage: Designed to consume minimal system resources, making it suitable for older hardware and resource-constrained environments. Primary Value and User Solutions: TightVNC provides a cost-effective solution for remote desktop access, eliminating licensing expenses associated with commercial alternatives. Its optimized bandwidth usage and straightforward configuration make it particularly valuable for businesses seeking practical remote connectivity without licensing overhead. By enabling remote control of computers, TightVNC enhances productivity, facilitates remote support, and allows for efficient management of systems across different locations. **Average Rating:** 4.2/5.0 **Total Reviews:** 34 **How Do G2 Users Rate TightVNC?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10) - **Usage Information:** 7.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 7.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TightVNC?** - **Seller:** [TightVNC](https://www.g2.com/sellers/tightvnc) - **Year Founded:** 2006 - **HQ Location:** Tomsk, Tomsk oblast - **Twitter:** @tightvnc (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/glavsoft-llc/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 46% Mid-Market, 41% Enterprise #### What Are TightVNC's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Remote Connectivity (1 reviews) - Remote Support (1 reviews) - Tool Utility (1 reviews) **Cons:** - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About TightVNC? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fast connection speed** of TightVNC, facilitating efficient remote support within their internal networks. - Users appreciate the **free remote connectivity** TightVNC provides, making internal support efficient and accessible. - Users praise TightVNC for its **free remote support capability** on internal networks, enhancing accessibility and collaboration. - Users value the **free tool utility** of TightVNC for remote support within internal networks. **Cons:** - Users often face a **lack of chat functionality** during remote connections, hindering effective communication while troubleshooting. #### What Are Recent G2 Reviews of TightVNC? **"[TightVNC Keeps Our Production Running Smoothly with Fast Remote Troubleshooting](https://www.g2.com/survey_responses/tightvnc-review-12712686)"** **Rating:** 5.0/5.0 stars *— Robyn E.* [Read full review](https://www.g2.com/survey_responses/tightvnc-review-12712686) --- **"[Small, Lightweight Installer with Plenty of Configurable Options](https://www.g2.com/survey_responses/tightvnc-review-13068998)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/tightvnc-review-13068998) --- #### What Are G2 Users Discussing About TightVNC? - [What is TightVNC used for?](https://www.g2.com/discussions/tightvnc-what-is-tightvnc-used-for) - [How do I disable TightVNC?](https://www.g2.com/discussions/how-do-i-disable-tightvnc) - [How do I use TightVNC to remote desktop?](https://www.g2.com/discussions/how-do-i-use-tightvnc-to-remote-desktop) - [Is TightVNC safe?](https://www.g2.com/discussions/is-tightvnc-safe) - 1 comment - [What is TightVNC used for?](https://www.g2.com/discussions/what-is-tightvnc-used-for) ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Virtual Desktop Infrastructure (VDI) Software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) - [Desktop as a Service (DaaS) Providers](https://www.g2.com/categories/desktop-as-a-service-daas) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)