Best Enterprise Remote Desktop Software

How Many Remote Desktop Software Products Does G2 Track?

Total Products under this Category: 156

Category Stats (Sep 2026)

  • Average Rating: 4.44/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Crossover (+1.02%) - Among all products in this category, Crossover recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Remote Desktop Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 16,300+ Authentic Reviews
  • 156+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Desktop Software

G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, AnyDesk, Citrix Gateway, Microsoft Quick Assist, EV Reach, Citrix DaaS, and ISL Online.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=anydesk&focus%5B%5D=citrix-gateway&focus%5B%5D=microsoft-quick-assist&focus%5B%5D=ev-reach&focus%5B%5D=citrix-citrix-daas&focus%5B%5D=isl-online&segment=enterprise)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,077

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 713

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 22% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
  • Users commend the easy setup and powerful functionality of Zoho Assist, making remote access seamless and effective.
  • Users value the fast and easy remote support provided by Zoho Assist, enhancing their overall experience significantly.
  • Users value the easy setup of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
  • Users appreciate the reliability of Zoho Assist, highlighting its solid performance and great connection quality.
Cons
  • Users face remote access issues with connection difficulty and screen display limitations affecting their experience significantly.
  • Users find feature limitations in Zoho Assist frustrating, as many advanced options require additional purchases.
  • Users often face connection issues with Zoho Assist, making remote access unreliable at times.
  • Users often find the interface not user-friendly, leading to confusion and difficulty in navigating the platform.
  • Users find Zoho Assist to be expensive, with pricing concerns affecting their likelihood of repurchasing or recommending the service.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

AnyDesk

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

Average Rating: 4.5/5.0

Total Reviews: 1,079

How Do G2 Users Rate AnyDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind AnyDesk?

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 43% Medium

What Do G2 Reviewers Say About AnyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with AnyDesk, enjoying fast and efficient connections for remote support.
  • Users love the seamless remote access with AnyDesk, enabling effective collaboration and control over devices effortlessly.
  • Users value the smooth connectivity of AnyDesk, enabling quick and reliable remote access even on slower connections.
  • Users appreciate the easy access provided by AnyDesk, enabling seamless connectivity even on slower internet connections.
  • Users value the easy setup of AnyDesk, facilitating quick connections and efficient remote access for troubleshooting.
Cons
  • Users often face connection issues with AnyDesk, leading to frustrating slowdowns and unexpected disconnections.
  • Users experience remote access issues with connection timeouts and unreliable clipboard file transfers, impacting usability.
  • Users experience slow performance with AnyDesk, especially during connectivity, leading to frustrating delays and lags.
  • Users often experience slow connectivity, particularly during sessions with slower internet, affecting overall performance.
  • Users experience delay issues with AnyDesk, leading to frustratingly slow connections and connectivity concerns.

What Are Recent G2 Reviews of AnyDesk?

What Are G2 Users Discussing About AnyDesk?

Citrix Gateway

Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform.

Average Rating: 4.0/5.0

Total Reviews: 68

How Do G2 Users Rate Citrix Gateway?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Usage Information: 8.4/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.4/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Citrix Gateway?

  • Seller: Citrix
  • Year Founded: 1989
  • HQ Location: Fort Lauderdale, FL
  • Twitter: @citrix
    197,812 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,236 employees on LinkedIn®
  • Ownership: NASDAQ:CTXS

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 55% Large, 38% Medium

What Do G2 Reviewers Say About Citrix Gateway?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy access to work applications from any device, enhancing their remote work experience.
  • Users appreciate the security features of Citrix Gateway, enabling safe access to work applications from any device.
Cons
  • Users find that setup can be complex and demands specialized knowledge, making it challenging to get started.

What Are Recent G2 Reviews of Citrix Gateway?

What Are G2 Users Discussing About Citrix Gateway?

EV Reach

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

Average Rating: 4.5/5.0

Total Reviews: 428

How Do G2 Users Rate EV Reach?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind EV Reach?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About EV Reach?

AI-generated summary from verified user reviews

Pros
  • Users find EV Reach to have a user-friendly interface, making it easy for all staff to utilize effectively.
  • Users appreciate the remote control capabilities that simplify assisting others and enhance productivity.
  • Users find remote support by EV Reach to be efficient and user-friendly, enhancing productivity and resolving issues quickly.
  • Users value the seamless remote access of EV Reach, enhancing troubleshooting and user satisfaction significantly.
  • Users value the comprehensive feature set of EV Reach, enhancing productivity and simplifying remote support management.
Cons
  • Users face remote access issues due to hostname accessibility and delays in computer detection after restarts.
  • Users find the missing features of EV Reach, like recording and multi-user access, limiting their experience.
  • Users face significant connection issues with EV Reach, leading to frustration during setup and configuration.
  • Users experience slow performance due to occasional latency and resource-intensive operations, affecting productivity during peak times.
  • Users find feature limitations in EV Reach, like complex setup and limited mobile support, affecting overall satisfaction.

What Are Recent G2 Reviews of EV Reach?

Microsoft Quick Assist

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate Microsoft Quick Assist?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.5/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.6/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Microsoft Quick Assist?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 41% Small, 32% Large

What Do G2 Reviewers Say About Microsoft Quick Assist?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Microsoft Quick Assist, appreciating its built-in accessibility for seamless remote support.
  • Users value the easy setup of Microsoft Quick Assist, as it simplifies remote support with no installation required.
  • Users find the quick and easy remote support of MS Quick Assist invaluable, as it's built into Windows seamlessly.

What Are Recent G2 Reviews of Microsoft Quick Assist?

What Are G2 Users Discussing About Microsoft Quick Assist?

Citrix DaaS

Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs.

Average Rating: 4.1/5.0

Total Reviews: 520

How Do G2 Users Rate Citrix DaaS?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.6/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Citrix DaaS?

  • Seller: Citrix
  • Year Founded: 1989
  • HQ Location: Fort Lauderdale, FL
  • Twitter: @citrix
    197,812 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,236 employees on LinkedIn®
  • Ownership: NASDAQ:CTXS

Who Uses This Product?

  • Who Uses This: Analyst, Software Engineer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Large, 29% Medium

What Do G2 Reviewers Say About Citrix DaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Citrix DaaS, enjoying a smooth and efficient experience.
  • Users appreciate the smooth performance of Citrix DaaS, enjoying its user-friendly interface and efficient functionality.
  • Users appreciate the user-friendly interface of Citrix DaaS, highlighting its smooth performance and efficiency.
  • Users value the cross-platform integration capabilities of Citrix DaaS, enhancing management across diverse environments.
  • Users value the seamless integrations of Citrix DaaS with various platforms, enhancing management of virtual infrastructure.
Cons
  • Users find Citrix DaaS has limited compatibility due to specific configurations and integration challenges with other platforms.
  • Users note that audio issues during Teams calls in Citrix DaaS hinder their overall experience significantly.
  • Users face connection issues with Citrix DaaS, affecting performance and application responsiveness, especially after updates.
  • Users face connectivity issues with Citrix DaaS, affecting performance and causing applications to become unresponsive post-updates.
  • Users note that Citrix DaaS has expensive premiums compared to other solutions, impacting their overall budget.

What Are Recent G2 Reviews of Citrix DaaS?

What Are G2 Users Discussing About Citrix DaaS?

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.6/5.0

Total Reviews: 198

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.4/10 (Category avg: 9.1/10)
  • Device Management: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 38% Medium, 35% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be extremely easy to use, allowing seamless remote access and problem resolution.
  • Users appreciate the simple and effective remote access capabilities of LogMeIn Rescue for seamless support.
  • Users value the simple and effective remote assistance of LogMeIn Rescue, facilitating effortless IT support from anywhere.
  • Users appreciate the ease of remote control, allowing for effective support and problem resolution from anywhere.
  • Users appreciate the excellent customer support provided by LogMeIn Rescue, allowing for effective issue resolution.
Cons
  • Users find LogMeIn Rescue to be expensive relative to its features, lacking versatility compared to other options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with LogMeIn Rescue, experiencing unhelpful support and account management frustrations.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively.

Average Rating: 4.5/5.0

Total Reviews: 139

How Do G2 Users Rate Remote Desktop Services?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.0/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Desktop Services?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Medium, 34% Large

What Do G2 Reviewers Say About Remote Desktop Services?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy setup of Remote Desktop Services, highlighted by its user-friendly interface.
  • Users find the user-friendly interface of Remote Desktop Services easy to set up and navigate.

What Are Recent G2 Reviews of Remote Desktop Services?

What Are G2 Users Discussing About Remote Desktop Services?

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 386

How Do G2 Users Rate BeyondTrust Remote Support?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.3/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind BeyondTrust Remote Support?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • Twitter: @BeyondTrust
    14,335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 46% Large, 36% Medium

What Do G2 Reviewers Say About BeyondTrust Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of BeyondTrust Remote Support, enhancing efficiency with user-friendly features and setup.
  • Users appreciate the ease of access to remote desktops with BeyondTrust Remote Support, enhancing collaboration and security.
  • Users value the effective collaboration enabled by BeyondTrust Remote Support, enhancing productivity and simplifying remote assistance.
  • Users highlight the reliability of BeyondTrust Remote Support, emphasizing its stability and efficient session management.
  • Users value the robust security features of BeyondTrust Remote Support, ensuring encrypted sessions and comprehensive audit trails.
Cons
  • Users find the pricing to be high, especially in comparison to competing products on the market.
  • Users find the complexity of BeyondTrust Remote Support challenging, especially for newcomers and those seeking a quick setup.
  • Users experience connectivity issues with clients going offline, impacting seamless remote support interactions.
  • Users often find the learning curve steep with BeyondTrust Remote Support, causing initial confusion and frustration.
  • Users struggle with high pricing issues for BeyondTrust Remote Support, finding it more expensive than simpler alternatives.

What Are Recent G2 Reviews of BeyondTrust Remote Support?

What Are G2 Users Discussing About BeyondTrust Remote Support?

ISL Online

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

Average Rating: 4.6/5.0

Total Reviews: 600

How Do G2 Users Rate ISL Online?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind ISL Online?

  • Seller: PDQ.com
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • Twitter: @admarsenal
    987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ISL Online?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the remarkable ease of use of ISL Online, making remote connections and support exceptionally straightforward.
  • Users commend the excellent customer support from ISL Online, highlighting their quick and friendly assistance for issues.
  • Users commend the easy setup of ISL Online, facilitating efficient IT problem-solving and quick assistance.
  • Users appreciate the ease of use of ISL Online for both technicians and customers, enhancing support efficiency.
  • Users appreciate the easy remote access with ISL Online, enabling efficient IT problem-solving from anywhere.
Cons
  • Users experience remote access issues with glitchy connections to Mac systems, requiring frequent reconnections for stability.
  • Users experience frustrating connection issues with ISL Online, including lack of notifications and slower speeds during use.
  • Users note a need for improvement in connection speed, highlighting frustration during use compared to other solutions.
  • Users experience session issues with ISL Online, including lost connections and difficulties in managing remote access sessions.
  • Users experience frustrating delay issues, as connections can lag and affect performance with multiple machines.

What Are Recent G2 Reviews of ISL Online?

SolarWinds DameWare Remote Support

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Average Rating: 4.3/5.0

Total Reviews: 68

How Do G2 Users Rate SolarWinds DameWare Remote Support?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.1/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.6/10 (Category avg: 9.1/10)
  • Device Management: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds DameWare Remote Support?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 50% Medium, 35% Large

What Do G2 Reviewers Say About SolarWinds DameWare Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of SolarWinds DameWare, making remote support seamless and efficient.
  • Users appreciate the affordable pricing of SolarWinds DameWare Remote Support, especially for enterprise-level needs.
  • Users appreciate the automation features of SolarWinds DameWare Remote Support, making client installations seamless and efficient.
  • Users value the fast issue resolution of DameWare Remote Support, enabling efficient troubleshooting for end users.
  • Users value the fast issue resolution provided by DameWare, allowing quick fixes without delays in service.

What Are Recent G2 Reviews of SolarWinds DameWare Remote Support?

What Are G2 Users Discussing About SolarWinds DameWare Remote Support?

Apple Remote Desktop

Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure.

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Apple Remote Desktop?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Apple Remote Desktop?

  • Seller: Apple
  • Year Founded: 1976
  • HQ Location: Cupertino, CA
  • Twitter: @Apple
    9,935,357 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    187,339 employees on LinkedIn®
  • Ownership: NASDAQ:AAPL

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 36% Small, 34% Large

What Do G2 Reviewers Say About Apple Remote Desktop?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Apple Remote Desktop beneficial for efficient administration and device management.
  • Users value the easy file transfer capabilities of Apple Remote Desktop, enhancing their device management efficiency.
Cons
  • Users often face connection issues with Apple Remote Desktop, leading to frustrating performance declines and limitations.
  • Users find Apple Remote Desktop has feature limitations, lacking updates and not supporting Windows connections effectively.
  • Users find that Apple Remote Desktop has remote access issues, lacking development and unable to connect to Windows systems.
  • Users are frustrated with the slow performance of Apple Remote Desktop, experiencing connectivity issues and limitations.

What Are Recent G2 Reviews of Apple Remote Desktop?

What Are G2 Users Discussing About Apple Remote Desktop?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 484

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users find ScreenConnect to be highly reliable, with stable connections that facilitate seamless remote access and support.
  • Users appreciate the reliable remote access of ScreenConnect, providing seamless support and efficient management of client systems.
  • Users value the blazing-fast connection speed of ScreenConnect, ensuring smooth and responsive remote access experiences.
  • Users find ScreenConnect extremely easy to use, facilitating quick and efficient support for end users remotely.
  • Users enjoy the easy communication features of ScreenConnect, enabling quick and reliable remote support interactions.
Cons
  • Users find the cost prohibitive for small teams, potentially limiting access and creating concerns about future price increases.
  • Users experience remote access issues due to added security steps and occasional difficulties with support and antivirus software.
  • Users face internet dependency with ScreenConnect, which can be problematic in locations with limited connectivity.
  • Users express concerns over security features in ScreenConnect, particularly following a security incident that compromised their server.
  • Users express concerns over security issues in ScreenConnect, highlighting incidents that undermine confidence in the system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

Average Rating: 4.7/5.0

Total Reviews: 195

How Do G2 Users Rate Devolutions Remote Desktop Manager?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Devolutions Remote Desktop Manager?

  • Seller: Devolutions
  • Year Founded: 2010
  • HQ Location: Lavaltrie, Quebec
  • Twitter: @DevolutionsInc
    1,249 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Small, 41% Medium

What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the mobile compatibility of Devolutions RDM, ensuring access to remote management anytime, anywhere.
  • Users value the seamless password management in RDM, enabling easy access to credentials from anywhere.
  • Users value the superior remote access capabilities of RDM, enabling seamless management of connections and credentials.
  • Users value the cross-platform support of RDM, enabling seamless access across multiple devices and operating systems.
  • Users praise the exceptional customer support of Devolutions RDM, making assistance accessible whenever needed.
Cons
  • Users experience delay issues with Devolutions Remote Desktop Manager, especially during the initial loading time.
  • Users find the integration difficulty challenging due to the steep learning curve and lack of guidance.
  • Users find the steep learning curve challenging due to numerous functions and lack of inline help or guidance.
  • Users express concerns over pricing issues, suggesting a need for a more flexible licensing solution.
  • Users often face slow performance at initial startup, leading to frustration and delays in accessing the RDM.

What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

What Are G2 Users Discussing About Devolutions Remote Desktop Manager?