--- title: Vibes Reviews meta_title: 'Vibes Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Vibes works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 54 scale: '5' date_modified: '2026-06-24' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Vibes Reviews **Vendor:** Vibes **Category:** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging) **Average Rating:** 4.7/5.0 **Total Reviews:** 54 ## About Vibes Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). ## Vibes Pros & Cons **What users like:** - Users commend the **supportive and knowledgeable team** at Vibes, ensuring smooth implementation and effective collaboration. (20 reviews) - Users commend the **outstanding customer support** from Vibes, enhancing trust and ensuring smooth implementations and training. (19 reviews) - Users find Vibes **intuitive and seamless** , facilitating easy integration and effective communication with their customers. (11 reviews) - Users value the **implementation ease** of Vibes, highlighting the supportive team and smooth integration process. (6 reviews) - Users praise the **intuitive design** of Vibes, noting its seamless usability for effective text marketing. (6 reviews) - Users commend Vibes for their **exceptional reliability** , consistently meeting deadlines and providing tailored support when needed. (6 reviews) - Easy Implementation (5 reviews) - Users find Vibes to be incredibly **user-friendly** , facilitating easy daily messaging and seamless customer support. (5 reviews) - Easy Integration (4 reviews) - Understanding (4 reviews) **What users dislike:** - Users face **delays** due to Vibes' webhooks requiring customization for integration, impacting timely updates and workflows. (2 reviews) - Users find the **email integration limitations** of Vibes hinder effective communication and data synchronization for their workflows. (2 reviews) - Users find the **cost prohibitive** , limiting their ability to fully utilize Vibes' features and programs. (2 reviews) - Users face **integration issues** with email platforms, limiting the overall functionality and requiring alternative solutions. (2 reviews) - Users find the **lack of integrations** with email platforms limits communication and hampers workflow efficiency with Vibes. (2 reviews) - Users find the **learning curve challenging** due to complex rules and their unique workflows requiring time and team input. (2 reviews) - Users find the **limited customization** options on Vibes restricts their creative freedom and data connection capabilities. (2 reviews) - Users find the Vibes platform **lacks creative freedom** due to limited template options and font selections. (2 reviews) - Users find the **missing features** in Vibes, such as integration limitations, hinder effective communication and data workflows. (2 reviews) - Not Intuitive (2 reviews) ## Vibes Reviews ### 1. Quick, Patient Support Team Makes Vibes a Joy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Vibes?** The most helpful part about Vibes is having such a great team to work with. They are always quick to respond and very patient when I was first learning and had a million questions. **What do you dislike about Vibes?** The platform can be a little confusing and overwhelming at first. **What problems is Vibes solving and how is that benefiting you?** Vibes is helping us boost revenue by reaching more of our members who aren't opening our emails. ### 2. Vibes is a valued partner enabling communication with our guests **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Sr. Manager, Business Technology, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Vibes?** We leverage the Vibes platform to communicate beauty service appointment details to our guests. The platform has been incredibly reliable and messages are delivered to our guests quickly and consistently. Vibes has also encouraged innovation in the RCS space. Our account representatives are responsive, knowledgeable, and genuinely care about our success. **What do you dislike about Vibes?** Vibes has been a great partner. There is not any negative feedback. **What problems is Vibes solving and how is that benefiting you?** Vibes enables direct communication to guests for beauty service appointments. The confirmation text, update text, and reminder text provides our guest confidence that the salon will be ready when they arrive. Vibes has helped us with two-way guest communications for guest to confirm their intentions and ensure our stylists revenue. They also continue to challenge us to improve the experience with contact cards, prescriptive messaging content, and enabling RCS. ### 3. Vibes x Ralph Lauren **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Digital Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Vibes?** The team! They are incredibly knowledgeable about all things mobile and consistently go above and beyond to learn about our business and understand our unique needs. I don't see the team as just a vendor; rather, they feel like an extension of our digital team. They're always bringing new initiatives to the table and assisting with all technical updates. Their involvement was absolutely integral to the success of our ESP, and I couldn't be more grateful for their hard work and dedication. **What do you dislike about Vibes?** The need for real-time updates (e.g., unsubscribes, promo history, and promo responses) to flow into Zeta. However, Vibes’ out-of-the-box webhooks were not in a format ZMP could ingest without customization. This created delays and required additional development work from your side -which require SOW and billable hours to solution this. How they do not regularly update their Vibes person key ID making it difficult to match customers in our GCD. This will be solved when we migrate to our CDP and we have a golden record and ingest internally the vibes person key! **What problems is Vibes solving and how is that benefiting you?** They are a vendor that goes above and beyond just mobile marketing. They are fully integrated with our systems to ensure we are giving our customer the best experience possible. They have been a huge part and player in our ESP migration so they now have partnerships with Zeta which will help when we transition to our new global CDP with Zeta. ### 4. Organized, Thoughtful, and Packed with Helpful Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Vibes?** Vibes is very organized, very thoughtful, and provides a lot of direction and information to help. **What do you dislike about Vibes?** It took us a while to get set up, and it felt a bit harder to figure out within Marketo and Vibes as to how best to segment our audiences. **What problems is Vibes solving and how is that benefiting you?** Nothing at the moment. We have finally gone live and have seen no major issues. ### 5. Exceptional Communication Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Vibes?** Vibes offers an excellent product packed with a wide range of features, all accessible through an intuitive interface. We relied on Vibes as our primary communication tool and as the engine behind our pilot rewards program. Integrating the Vibes platform into our workflow was straightforward, and it helped us boost sales and encourage more frequent visits to our stores. By combining automated and marketing messages, we were able to communicate with our customers daily with ease. Whenever issues arose, our dedicated account team responded quickly and provided effective support. Throughout our 12-month pilot, Vibes continued to enhance the platform, adding new features that were included in our service plan. I highly recommend the Vibes platform and team to anyone seeking a reliable communication solution and a solid foundation for a rewards program. **What do you dislike about Vibes?** Vibes would benefit from adding a ticketing system that provides users with fast and easy access to status updates on reported issues. **What problems is Vibes solving and how is that benefiting you?** Vibes has been instrumental in addressing a number of challenges for us, such as enabling fast communication with our customers to encourage visits to our store and providing the foundation for our pilot rewards program. ### 6. Vibes - The Marketing Multitool in your pocket! **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison D. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Vibes?** This platform has quickly become an essential part of our marketing toolkit. It strikes the perfect balance between flexibility and innovation—making it easy to experiment, refine, and push the boundaries of text marketing. The support team is not only responsive but genuinely collaborative, always ready to strategize and tackle challenges alongside us. From setup to day-to-day execution, the system is intuitive, seamless, and built for results. It’s no longer just a tool—it’s a cornerstone of how we connect with our customers. **What do you dislike about Vibes?** If there’s one area I’d like to see improved, it’s the lack of a referral program. Given how valuable the platform has been for us, providing a way users can recommend our program to others and receiving some benefit in return would be a natural next step. **What problems is Vibes solving and how is that benefiting you?** Generating avenues to creatively aquire active users - establishing direct communication, retention, and building the relationship further. ### 7. User-Friendly Platform with Real-Time Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Hawa K. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Vibes?** User friendly experience that allows us to test and validate production materials, in addition to the on time data and analytics on performance **What do you dislike about Vibes?** Not able to easily create graphs or visuals of data **What problems is Vibes solving and how is that benefiting you?** The ability to communicate with customers in real time ### 8. A Partner that goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna F. | Website And Application Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Vibes?** Vibes was an outstanding partner throughout our collaboration. They consistently went above and beyond, often working late into the night to ensure deadlines were met and challenges were addressed. Their willingness to go the extra mile included making on-site visits to better understand our needs and provide tailored support. They demonstrated a strong commitment to our success, learning and adapting alongside us to ensure we were always aligned. When it truly mattered, Vibes was incredibly reliable, delivering results on time and without fail. Their dedication, hard work, and teamwork made a significant impact, and we couldn’t have asked for a better partner. **What do you dislike about Vibes?** It would be convenient if Vibes had a support ticketing system outside of the support email for admin users to be able to access support tickets and see the status. **What problems is Vibes solving and how is that benefiting you?** Vibes has assisted us in building an innovative, app-less , loyalty program experience. ### 9. Good product , great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop S. | Project/Application Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Vibes?** The product is very seamless to integrate and easy to use, our technical team didn't have any trouble with the implementation and is something that definitely a big plus. **What do you dislike about Vibes?** Not sure if this is a dislike but rather a limitation that we are unable to integrate an email functionality as Vibes specializes only in mobile communication and our use case was to integrate both mobile and email and we had to go with another provider for email. In the future that is an avenue Vibes can explore possibly. **What problems is Vibes solving and how is that benefiting you?** We are using it to notify our customer about their order updates ### 10. Seamless Digital Wallet Technology That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Vibes?** The digital wallet technology is very easy to use and is a great experience for our target audiences **What do you dislike about Vibes?** Nothing to report here, I haven't encountered a feature I dislike in using the platform **What problems is Vibes solving and how is that benefiting you?** They power our digital wallet technology that is a crucial piece to our guest engagement programs ### 11. Great working partner. Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Senior Analyst, Customer Loyalty and Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Vibes?** They are always willing to go the extra mile to make sure we get what we are looking for from them and the campaigns they help us run. **What do you dislike about Vibes?** The only downside I can think of is just that my budget doesn't let me do everything I would want to with them. **What problems is Vibes solving and how is that benefiting you?** Could probably just use some more education around wallet personally. ### 12. Responsive Team with Valuable Industry Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Vibes?** Responsive, great partners, helpful with industry knowledge. They adjusted how they integrated with our company to meet new requirements and have always been open to working well with our teams. The new implementation went smoothly too. **What do you dislike about Vibes?** They have always worked well with our needs and adjusted so I have no complaints. **What problems is Vibes solving and how is that benefiting you?** They bring new industry standards and ideas to help us keep in compliance and best practices. ### 13. Effortless and Intuitive Marketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stan L. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Vibes?** The software is very easy to use and intuitive. As a client, you can be building a customer list and marketing immediately. **What do you dislike about Vibes?** I have no complaints regarding the Vibes platform. **What problems is Vibes solving and how is that benefiting you?** Vibes is the leader in SMS marketing helping retailers reach customers effectively. ### 14. Vibes experience **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana Andrea R. | Marketing Automation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** I truly appreciate that the team is always approachable and willing to help resolve any issues promptly. It creates a sense of trust and reliability that is crucial for a seamless experience. Additionally, I am impressed by the versatility of Vibes. This flexibility ensures that it can adapt to various needs and workflows, making it an invaluable tool for businesses looking to streamline their operations and enhance productivity. **What do you dislike about Vibes?** One limitation we’ve encountered is that Vibes does not currently offer a native integration with our email platform. This can create some challenges in terms of streamlining communication and data synchronization. However, exploring potential workarounds or custom integration solutions might help bridge this gap and ensure smoother workflows **What problems is Vibes solving and how is that benefiting you?** Vibes has been instrumental in helping us effectively share our promotions with our clients. Its tools and features make it easier to engage with our audience, ensuring that our promotional messages are delivered in a timely and impactful manner. This has significantly enhanced our ability to connect with clients and drive awareness of our offerings. ### 15. Vibin **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Campaign Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Vibes?** It connects directly to Marketo, allowing for less involvement from our IT department. I was introduced to the platform and have had a great guide every step of the way. **What do you dislike about Vibes?** I'm not the most technical person so that is a barrier itself with everything. Takes some getting used to. **What problems is Vibes solving and how is that benefiting you?** A way to communication other than emailing. ### 16. User Friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Vibes?** The Vibes team is always willing to answer any and every question I have about the software. The product is very user friendly! **What do you dislike about Vibes?** It appears there are a lot of features that I have yet to tap in to. Not a bad thing! **What problems is Vibes solving and how is that benefiting you?** Our team from Vibes go above and beyond to help us with anything we throw at them. Even if it is outside of their direct scope. ### 17. Great team and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R M. | Digital Marketing Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Vibes?** Vibes is the responsive and proactive vendor that I work with. The team we have goes above and beyond for us, but they also keep us in check when there's a project we want to implement that may be challenging. **What do you dislike about Vibes?** No negatives about Vibes they do. great job. **What problems is Vibes solving and how is that benefiting you?** Making our mobile marketing run! ### 18. Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Vibes?** Customer service is amazing. I have worked with several individuals but had the best success with Gerard. Not only does he quickly responds but follows up. **What do you dislike about Vibes?** I do think the platform could be a little more user friendly. **What problems is Vibes solving and how is that benefiting you?** Talking to our customers and driving traffic to stores and our social media. ### 19. Great Business Team, Industry Pioneers & Intuitive UX **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney T. | Sr. Director, Customer Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Vibes?** Leadership team is top notch and super knowledgeable of the SMS/MMS/RCS/ +++ industry. Business team comes prepared with ideas to push engagements, enrollments and ROI. No pushy sales team here, just great collaboration. Easy to use UX for daily messaging. Customer support team was very helpful when we integrated automations into our blast plan. **What do you dislike about Vibes?** Nothing bad to say here, most of the opportunities we didn't explore were on our side due to budget or tech constraints. **What problems is Vibes solving and how is that benefiting you?** Easy to use UX for a small CRM team, allowing us to be nimble and deploy timely messages. Our customer was slowly adopting mobile wallet, and Vibes kept coming to the table with ideas to push that even further. ### 20. Top notch assistance provided and always willing to help in any way possible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Vibes?** The team members from Vibes that I work with are always super helpful and responsive. The Vibes Platform is very easy and simply to use, a very easy and solid platform to use. **What do you dislike about Vibes?** I do not have anything I dislike about vibes. **What problems is Vibes solving and how is that benefiting you?** Constantly helping fix all issues related to any SMS or MMS deployments. ### 21. Vibes is reliable, approachable, and proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Vibes?** The Vibes team operates with a level of proactiveness and the team is incredibly reliable not only with their timely responses but in extending assistance where needed. **What do you dislike about Vibes?** The Vibes Team have been great partners thus far **What problems is Vibes solving and how is that benefiting you?** Targeting SMS users, capturing new users, and segmenting that user base ### 22. Love working with Vibes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Vibes?** The support from the Vibes Team is fantastic. Anytime we want to try something new or explore a different feature, their team is there to provide answers and help figure out the next steps to make implementation easy. They keep a close eye on what's next in the mobile space and are always ready to innovate. The tool is easy to use. **What do you dislike about Vibes?** Something we wish they had is role-based permission levels. However, we've been able to work without them just find. It's just something that would be nice to have with our team structures. **What problems is Vibes solving and how is that benefiting you?** Vibes is easy to use and very reliable. We've had issues with campaigns on past platforms, but with Vibes we're always confident in what we're sending. Most recently we've started exploring Push Notifications through Vibes. ### 23. Outstanding Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Vibes?** Great technology and even better people. **What do you dislike about Vibes?** Nothing, they are great partners. They are extremely patient and thoughtful despite many delays on our projects internally. **What problems is Vibes solving and how is that benefiting you?** Balancing brand elevation and commercial priorities via consumer facing channel. ### 24. Reviewing Vibes as a platform we use for SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie G. | Marketing Specialist: Email & SMS Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** They are helpful and the UI is easy to use. I like a lot of their capabilities, especially their micro experiences such as spin to win. **What do you dislike about Vibes?** Some of the capabilities seem limited when it comes to connecting data **What problems is Vibes solving and how is that benefiting you?** Vibes allows us to send SMS to our various languages including US ENG, US SPAN, CAN ENG & CAN FR. It allows us to add tag tracking so that we can view revenue from purchases when someone clicks a link. We also have abandon cart setup. ### 25. Great account management and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** Right from the launch, the Vibes team made sure that they explained the entire process and were great at keep us on track. We completed our launch on time because of their thorough processes, something we very much appreciate! Their team has been more than helpful with training and answering all of our questions along the way. They have such amazing support! **What do you dislike about Vibes?** Only downside is the cost and how quickly a successful program runs through engagements (to no fault of theirs)! **What problems is Vibes solving and how is that benefiting you?** Vibes allows us to connect with our guests in a meaningful way. We currently do not have a loyalty or rewards program, but our Vibes platform gives us the ability to send segmented messages and offers to our loyal community. ### 26. Great partners! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Vibes?** Working with Vibes has been a great experience. They are consistently knowledgeable, responsive, and helpful, making every interaction smooth and efficient. **What do you dislike about Vibes?** There is nothing I dislike about working with the Vibes team. The Vibes platform is user friendly and easy to use; however, there are sometimes limitations with creative freedom (ex: font selection). **What problems is Vibes solving and how is that benefiting you?** Vibes plays an integral part in the success of our mobile program! ### 27. Great support staff **Rating:** 4.5/5.0 stars **Reviewed by:** Wei-Yeh L. | Fidelius, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** The support staff on our account has been always very helpful. **What do you dislike about Vibes?** It would be nice if we could get more throughput on the triggered SMS API calls. Having a limit of 300 messages/sec is rather low. **What problems is Vibes solving and how is that benefiting you?** Vibes is our last-mile SMS sending vendor. ### 28. There's never a 'that's impossible!' **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** The one-on-one support from the Vibes team is remarkable. Working with a creative team of leaders who truly listen to our specific use cases is fantastic. We've thrown many scenarios and use cases to their team, and have yet to hear 'we can't do that' or 'that's impossible'. Easy to build into our toolset, easy to turn on to our users to constantly connect with our fans. **What do you dislike about Vibes?** Navigating the rules and regulations of SMS is tough, but their advocacy and guidance is helpful. Understanding our unique workflow took some time and input from our team. **What problems is Vibes solving and how is that benefiting you?** Connecting with an audience that no longer talks on the phone, giving our content creators the ability to reach otherwise passive listeners. ### 29. Text Message Parther **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Vibes?** Great partners re: communication, execution and strategy. **What do you dislike about Vibes?** Would like personalized/branded urls (w/in text messages) without paying additional $ **What problems is Vibes solving and how is that benefiting you?** Reaching our customers via SMS Text messages ### 30. Vibes is the best vendor! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Vibes?** Our team is extremely knowledgeable and professional. They are responsive, patient, and always willing to help. **What do you dislike about Vibes?** The Vibes platform is user friendly and simple to use, however, there are limitations with creative freedom with font selection, etc. **What problems is Vibes solving and how is that benefiting you?** Vibes is a great vendor to partner with! They are an integral part in the success of our mobile program. ### 31. Vibes is an excellent option for anyone looking to enhance their mobile marketing strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Vibes?** The platform is incredibly user-friendly, making it easy to create, send, and track SMS campaigns with minimal effort. The support team is responsive, knowledgeable, and always ready to help us achieve our goals or troubleshoot any issues. **What do you dislike about Vibes?** Some targeting filters have certain limitations, but the support team has consistently provided effective workarounds. **What problems is Vibes solving and how is that benefiting you?** Vibes has supported us in enhancing our engagement strategies. Their SMS capabilities allow us to connect with customers in a personalized manner. The analytics also provide insights into campaign performance, allowing us to optimize our strategies, improve results and drive growth. ### 32. Working with Vibes has been a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Vibes?** The Vibes customer success team is very helpful whenever you have any questions. **What do you dislike about Vibes?** There is nothing I can think of that I don't like. **What problems is Vibes solving and how is that benefiting you?** Helping us to connect with our guests. ### 33. A great partner to grow customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | Senior Software Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Vibes?** Vibes has become a true partner, not just a vendor. They care about growing our business and seeing us succeed. They are invested in our success and consistently bring new ideas and technology to drive our business objectives. They have a top-notch customer support/success team who are engaged and knowledgeable. The innovation and speed to market around new features have been impressive with the Snowflake to Snowflake data share, Okta integration, plus consistent enhancements to their Salesforce Marketing Cloud connector. Their tech team has been engaged and responsive to questions and feedback, and the ease of integration/implementation has been straightforward and painless. **What do you dislike about Vibes?** Only downside I see is they are not as widely integrated out of the box with other platforms or cloud providers even though they have all the API's to do so. **What problems is Vibes solving and how is that benefiting you?** Vibes has helped us consolidate our SMS vendors, short codes, and sms progams into one system. We have additionaly intergarted with Salesforce Marketing Cloud to drive an omni-channel customer journey. ### 34. Vibes Helped us Provide a New Experience for our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Emily J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Vibes?** I enjoyed working with a team to bring a customized program for our customers. The team was able to address the specific needs we wanted to tackle while providing their own expertise! **What do you dislike about Vibes?** There is nothing I can say that I disliked about working with the team. I feel that we met on a consistent level. Even if team members were out of town, we still had someone available to answer our questions and provide support. Unfortunately, I don't have any cons to list about the experience! **What problems is Vibes solving and how is that benefiting you?** We worked with Vibes to set up an SMS customer loyalty program. We wanted to set up a program like this to encourage our customers to visit us repeatedly when they receive a new deal. ### 35. SMS Automation Powered Through Vibes and Marketo **Rating:** 4.5/5.0 stars **Reviewed by:** Jared K. | VP of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Vibes?** It's integration with Marketo is what really powers our ability to truly automate SMS messages for our members. The integration makes it easy for a marketer to use Marketo as they normally would for an email, but can setup entire campaigns for SMS. No "re-learning" or logging into additional tools. **What do you dislike about Vibes?** I wish we could automate the Mobile Wallet notifications through Marketo as well without being over reliant on our development to helps setup and trigger those notifications. **What problems is Vibes solving and how is that benefiting you?** It's solving our personalized communication designed around SMS. It's benefiting us and our customers because we can send timely and relevant messages to our members on one of the most engaging channels without coming across as annoying or irrelevant. ### 36. Powerful Mobile Engagement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Vibes?** Vibes understood what we were looking for and was able to offer a solution that was quick to deploy and scalable. The engagement and usability of the platform make it a great tool to have in the Marketing department. **What do you dislike about Vibes?** Some of the reporting and metrics need additional programming to be customizable. Also, some reporting still relies on a manual upload - automating requires additional setup and cost. **What problems is Vibes solving and how is that benefiting you?** We wanted to communicate and engage with customers in a timely and relevant manner. Vibes allows us to attract new users to the platform and target the specific ones we want to broadcast to. ### 37. Vibes was very helpful getting our non-standard customer experience up and running **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Vibes?** - The Vibes team was very helpful creating a non-standard experience for us - The Vibes team was always quick to respond to any questions and issues we expereinced - The platform was easy to integrate with - It was easy to make self-serviced updates to our campaigns **What do you dislike about Vibes?** - The reporting platform made it difficult to create custom reports without manual assistance from a Vibes member **What problems is Vibes solving and how is that benefiting you?** Vibes allowed us to send API-triggered MMS and SMS messages to our customers, allowing us to easily and automatically send those communications based on actions users took in our app ### 38. It has been nothing but a pleasure working with Vibes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Vibes?** Their personalized support! Everyone on the Vibes team is incredibly responsive and professional. **What do you dislike about Vibes?** The Vibes platform is not always privvy to creative updates (i.e. fonts, spacings, etc). The platform works great, but it is pretty basic and standard. It would be nice if the program allowed for a bit more creative freedom to bring our mobile landings pages and things alike up a notch! **What problems is Vibes solving and how is that benefiting you?** Vibes is responsible for all things mobile. They solve any and all mobile issues that may arise on a day-to-day basic, which benefits our services tremendously! ### 39. Great service, team and technology! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Vibes?** The Vibes technology has quickly allowed us to deliver wallet promos and passes seamlessly to our customers with Email, SMS and a custom Direct Mail solution. The team is incredibly responsive and willing to go above and beyond to ensure our success. They strive to be a true partner, investing the time to ensure new and existing implementations are successful. We are confident that the Vibes team is available when needed and work diligently no matter the ask. **What do you dislike about Vibes?** There isn't much to dislike about Vibes. Although more advanced features may not be available, this is often due to the limitations of Apple, Google or different carriers. **What problems is Vibes solving and how is that benefiting you?** Our customers demand a more automated, virtual and mobile way to use their offers and Loyalty passes. Vibes is allowing us deliver these in a seamless fashion, while also providing a solution to digitize our physical, direct mail offers. They are also assisting with conversion initiatives with location services and push notifications. ### 40. Great experience. Tremendous improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Vibes?** Huge improvment in terms of communication, project management, ideas and customer relation since Marlene Folkerts joined the NAPA Account. Technnical documentation is clear and tech questions are answered in a profesional and timely manner. **What do you dislike about Vibes?** The "Analytics" part on Vibes Platform is not slow and not user friendly. **What problems is Vibes solving and how is that benefiting you?** Keep a communcation channel open with existing customer. Reengagement Transactional communication (order tracking) ### 41. Vibes and the team have been great partners. **Rating:** 3.5/5.0 stars **Reviewed by:** Shervia S. | Sr. Manager, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Vibes?** I love the team at Vibes. They offer great guest service, are fun and easy to work with. **What do you dislike about Vibes?** There are some technical limitations due how our tech stack is but overall we've been satisfied. We have a challenging situation and to improve that we would need larger intergration. **What problems is Vibes solving and how is that benefiting you?** SMS provider. ### 42. Recommend Vibe **Rating:** 5.0/5.0 stars **Reviewed by:** Jose p. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Vibes?** We are happy with our SMS program & Ali! **What do you dislike about Vibes?** So far, so good. No complaints. Ali is doing a fantatic job for us. **What problems is Vibes solving and how is that benefiting you?** We did not have an SMS program implemented prior. ### 43. Client-Focused Strategy backed by Winning Platform **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Vibes?** Vibes has an incredible client team that is focused on making sure their client wins. They also have one of the most open, well-documented and accessible API backends I have ever seen from a marketing platform. This streamlined integrating multiple different parties into the platform for sending data points and triggering messages. **What do you dislike about Vibes?** The only downside to the platform is the ability to segment with "or" statements. However, the platform does have the flexibility to build messages accomplish the same goal, it just takes a few more steps. **Recommendations to others considering Vibes:** If you're looking for a straightforward platform backed by a team focused on customer success, you've found your partner. **What problems is Vibes solving and how is that benefiting you?** Vibes has allowed us to meet our customers in a medium that is both immediate and personal. Whether we're sending information, promotions or shipping notifications, Vibes allows us to create unique 1:1 interactions with customers that build a relationship with the brand and drive conversions. ### 44. Easy-to-use tool that offers everything you need for your mobile initiatives **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Vibes?** The excellent user interface, robust mobile wallet, Tier 1 SMS vendor, easy audience builder, and variety of acquisition tools. **What do you dislike about Vibes?** Metrics and reporting can be delayed at times. **What problems is Vibes solving and how is that benefiting you?** Growing SMS and push programs, increasing digital marketing ROAS. ### 45. Vibes is the way to go **Rating:** 4.5/5.0 stars **Reviewed by:** Arpine B. | Director of Marketing & Digital Communication, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vibes?** My favorite aspect of this software if that I can combine email and text to reach more of my target audience. In addition, I can segment my audience so send targeted messaging. **What do you dislike about Vibes?** My least favorite aspect if that sometimes I'm overwhelmed with the amount of data the software provides and it's hard to use power of BI to undersand how I can target better. **What problems is Vibes solving and how is that benefiting you?** I am using digital marketing to reach a bigger audience which is costing less than print and traditional marketing. ### 46. Vibes is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki C. | Digital Brand Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vibes?** That I can connect with my customers on any platform...targeting them right where they are. Vibe makes it super easy to optimize Campaign Performance...this is important becaue campaigns are how you reach people and grow your audience. If you are a new marketer the numbers and abrevatons can be confising so it makes understanding the numbers better and I can better communicate the results to clients. I was origionally drawn to this platfrom because of their beautiful and simple website. Everything is laid out clear and with bright collers and photos. **What do you dislike about Vibes?** It deemed difficult to contact an agent at times to help with a question or issue that i was having with the plaform. I wish they gave you a specifc representive to go to with any and all issues. One ohter thing i dislike is that they dont feature any case studies on their website. Persaonlly I want to see the people you are working with because that will make me know that it is a good service. **Recommendations to others considering Vibes:** Give it a chance...it can be confusing but in the long run a very vital platfom for your bussiness! They have all the services you will need to target and engage with your audience on a PERSONAL level! Not too many companies can do it all under one roof! **What problems is Vibes solving and how is that benefiting you?** I was able to connect EVERYTHING all in one place. I realized that doing this was important because you want evetything to be consitant thoright your platforms for your bussiness. Also, the pesoanlaization aspects are KEY! Vibe allows for you to creae Individualized experiences and this in return makes your customer base stronger and more engaged with your brand. ### 47. Great business partners **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Director of Content Fulfillment , Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vibes?** Their customer support is fantastic and paired with knowledge of SMS marketing **What do you dislike about Vibes?** Their platform seems a little clunky at times, however they are willing to listen about issues you have. **What problems is Vibes solving and how is that benefiting you?** We used it for a range of things. We have news stations that use it for breaking news alerts. Weather alerts were set up as well. We also used it to promote various contests and events. ### 48. Vibes review **Rating:** 3.0/5.0 stars **Reviewed by:** Om K. | Social media manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Vibes?** Vibes is good for mobile marketing campaigns and you can send personalized messages to your customers **What do you dislike about Vibes?** Dislike: That there is no free version for vibe **Recommendations to others considering Vibes:** Can provide a free trial so that companies will get a hang of it **What problems is Vibes solving and how is that benefiting you?** Training: online, webinars ### 49. Vibes Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vibes?** Scalability is something that is valued in my organization. **What do you dislike about Vibes?** The fact that it isn't as customizable as we would like. **What problems is Vibes solving and how is that benefiting you?** The problems we are trying to solve with vibes are communications for marketing. We are projecting a 20% increase in interactions and correlation between these interactions to our revenues. ### 50. Easy but repetative **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn S. | Promotions director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Vibes?** The platform walks you through step by step during the whole process of setting up a campaign. I have used other platforms that were counter intuitive. **What do you dislike about Vibes?** The process is easy when setting up a campaign but when I have to do five a day for a week I then have to repeat the process 25 times which can become time consuming. **Recommendations to others considering Vibes:** I would highly recommend this platform. As stated earlier in this review I have used other platforms that are much less intuative. Vibes has some work to do but is leaps and bounds ahead of anything else I have used. **What problems is Vibes solving and how is that benefiting you?** We are able to make simple text campaigns for clients that show times that are effective with messaging and how interested listeners are. We also use it for major promotions when giving away tickets, the software picks winners for us and also keeps a database all while maintaining our desired parameters. ## Vibes Discussions - [Can you send automated reports?](https://www.g2.com/discussions/25912-can-you-send-automated-reports) - 1 comment, 1 upvote - [What is Vibes used for?](https://www.g2.com/discussions/what-is-vibes-used-for) - 1 comment - [View Vibes pricing details and edition comparison](https://www.g2.com/products/vibes/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+17%3A19%3A09+-0500&secure%5Bsession_id%5D=596d4bc6-eb5d-4d6b-91f5-658c69c33160&secure%5Btoken%5D=b196f663c1b8af765eb9a99444e7fb2477a48d6f7add4d02849d93bb4556778b&format=llm_user) ## Vibes Integrations - [Adobe Journey Optimizer](https://www.g2.com/products/adobe-journey-optimizer/reviews) - [Adobe Journey Optimizer B2B Edition](https://www.g2.com/products/adobe-journey-optimizer-b2b-edition/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Bella](https://www.g2.com/products/bella-bella/reviews) - [CrowdTwist](https://www.g2.com/products/crowdtwist/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sparkfly](https://www.g2.com/products/sparkfly/reviews) ## Vibes Features **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Analytics** - Campaign Performance - Audience Insights **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **AI - RCS Business Messaging** - AI **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Vibes Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,377 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,661 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,213 reviews)