Vibes has been a dependable platform for managing our SMS program. It gives us the tools we need to segment audiences, deliver targeted messaging, and support customer engagement without creating a lot of operational overhead. What stands out most, though, is the partnership. The Vibes team has been responsive, transparent, and willing to collaborate on everything from new capabilities to issue resolution, which has helped us move work forward more efficiently. Review collected by and hosted on G2.com.

The biggest downside is that some of the more complex use cases require a fair amount of coordination across teams, platforms, and dependencies. As our program evolved, there were times when understanding the full impact of a change or enhancement required additional planning and communication. The platform has generally met our needs, but I would welcome more visibility and flexibility around integrations and complex workflows to help teams move more quickly. Review collected by and hosted on G2.com.

The team is very helpful and proactive. They go above and beyond to help us launch the program. Review collected by and hosted on G2.com.

The platform is a bit confusing, and it could be more intuitive and easier to navigate. Review collected by and hosted on G2.com.

The most helpful part about Vibes is having such a great team to work with. They are always quick to respond and very patient when I was first learning and had a million questions. Review collected by and hosted on G2.com.

The platform can be a little confusing and overwhelming at first. Review collected by and hosted on G2.com.

We leverage the Vibes platform to communicate beauty service appointment details to our guests. The platform has been incredibly reliable and messages are delivered to our guests quickly and consistently. Vibes has also encouraged innovation in the RCS space. Our account representatives are responsive, knowledgeable, and genuinely care about our success. Review collected by and hosted on G2.com.

Vibes has been a great partner. There is not any negative feedback. Review collected by and hosted on G2.com.

The team! They are incredibly knowledgeable about all things mobile and consistently go above and beyond to learn about our business and understand our unique needs. I don't see the team as just a vendor; rather, they feel like an extension of our digital team. They're always bringing new initiatives to the table and assisting with all technical updates. Their involvement was absolutely integral to the success of our ESP, and I couldn't be more grateful for their hard work and dedication. Review collected by and hosted on G2.com.

The need for real-time updates (e.g., unsubscribes, promo history, and promo responses) to flow into Zeta. However, Vibes’ out-of-the-box webhooks were not in a format ZMP could ingest without customization. This created delays and required additional development work from your side -which require SOW and billable hours to solution this.

How they do not regularly update their Vibes person key ID making it difficult to match customers in our GCD. This will be solved when we migrate to our CDP and we have a golden record and ingest internally the vibes person key! Review collected by and hosted on G2.com.

Vibes is very organized, very thoughtful, and provides a lot of direction and information to help. Review collected by and hosted on G2.com.

It took us a while to get set up, and it felt a bit harder to figure out within Marketo and Vibes as to how best to segment our audiences. Review collected by and hosted on G2.com.

Vibes offers an excellent product packed with a wide range of features, all accessible through an intuitive interface. We relied on Vibes as our primary communication tool and as the engine behind our pilot rewards program. Integrating the Vibes platform into our workflow was straightforward, and it helped us boost sales and encourage more frequent visits to our stores.

By combining automated and marketing messages, we were able to communicate with our customers daily with ease. Whenever issues arose, our dedicated account team responded quickly and provided effective support.

Throughout our 12-month pilot, Vibes continued to enhance the platform, adding new features that were included in our service plan. I highly recommend the Vibes platform and team to anyone seeking a reliable communication solution and a solid foundation for a rewards program. Review collected by and hosted on G2.com.

Vibes would benefit from adding a ticketing system that provides users with fast and easy access to status updates on reported issues. Review collected by and hosted on G2.com.

This platform has quickly become an essential part of our marketing toolkit. It strikes the perfect balance between flexibility and innovation—making it easy to experiment, refine, and push the boundaries of text marketing. The support team is not only responsive but genuinely collaborative, always ready to strategize and tackle challenges alongside us. From setup to day-to-day execution, the system is intuitive, seamless, and built for results. It’s no longer just a tool—it’s a cornerstone of how we connect with our customers. Review collected by and hosted on G2.com.

If there’s one area I’d like to see improved, it’s the lack of a referral program. Given how valuable the platform has been for us, providing a way users can recommend our program to others and receiving some benefit in return would be a natural next step. Review collected by and hosted on G2.com.

User friendly experience that allows us to test and validate production materials, in addition to the on time data and analytics on performance Review collected by and hosted on G2.com.

Not able to easily create graphs or visuals of data Review collected by and hosted on G2.com.

Vibes was an outstanding partner throughout our collaboration. They consistently went above and beyond, often working late into the night to ensure deadlines were met and challenges were addressed. Their willingness to go the extra mile included making on-site visits to better understand our needs and provide tailored support. They demonstrated a strong commitment to our success, learning and adapting alongside us to ensure we were always aligned. When it truly mattered, Vibes was incredibly reliable, delivering results on time and without fail. Their dedication, hard work, and teamwork made a significant impact, and we couldn’t have asked for a better partner. Review collected by and hosted on G2.com.

It would be convenient if Vibes had a support ticketing system outside of the support email for admin users to be able to access support tickets and see the status. Review collected by and hosted on G2.com.