Clerk Chat Reviews & Product Details

I like the portal and how user-friendly the interface is. Minimal training is necessary to understand the app and all of its functions. The AI features are all very useful as well. We integrate Clerk Chat with Webex for our business model and it works incredibly well as a combined service. The initial setup was very simple and including new organizations is incredibly easy. Any questions we have are usually answered rather quickly by the support team. Review collected by and hosted on G2.com.

Sometimes the analytics functions can be buggy or not provide all of the info I am looking for, so more input from the customer side on necessary or wanted analytics could be helpful. Review collected by and hosted on G2.com.

I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. Review collected by and hosted on G2.com.

Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. Review collected by and hosted on G2.com.

The Clerk Chat UI, as it presents in Teams, is excellent. And the integration in the Teams admin center makes the initial onboarding sensible and straightforward.

Because we have local area code phone numbers for our Teams Phone users, Clerk Chat was the natural choice for SMS.

The pricing works out as well, given that Clerk Chat uses a standard Teams phone license.

And finally, we have a friction-free path for SMS archiving in Purview. Review collected by and hosted on G2.com.

The 10DLC submission and acceptance process was painful. But compared to Microsoft's proprietary Teams SMS and its absurdly non-responsive "Telephone Number Services Team," Clerk Chat's support was attentive and helpful. Fingers crossed our 10DLC status will remain in service without further effort. Review collected by and hosted on G2.com.

I find Clerk Chat valuable for making communication timelier and more efficient. I really like the feasibility to reach out to multiple individuals or groups quickly, which is essential for our companywide communication. The feature allowing multiple administrators to access and respond eases the workload significantly, especially since we manage 13 clinic locations. This helps produce timely communication in real time. The initial setup of Clerk Chat was easy and seamless, further enhancing its usability. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Clerk AI reads messages, figures out intent, checks our systems, and answers. Human agents only deal with complex stuff now. Productivity went through the roof. Review collected by and hosted on G2.com.

Maintaining tone consistency and continuously improving intent accuracy are ongoing challenges in AI-first support models. Review collected by and hosted on G2.com.

I find Clerk Chat easy to use, which helps us manage SMS messaging effortlessly. It's particularly useful for sending messages through text to our team members who are in the US while we work remotely from abroad. Review collected by and hosted on G2.com.

The support, I suggest they have a live chat support. Support usually takes 3-5 business days before they fix an issue. Add the billing details on dashboard because we couldn't see it right now. It's hard on my end since I am not a US citizen and not familiar with US regulations about SMS. Review collected by and hosted on G2.com.

The dashboard where you can see all your numbers in one location. Especially the MS Teams integration. Great customer support, they are always quick to respond. Review collected by and hosted on G2.com.

Having to get the numbers reset time to time as MFA codes wont come through. Review collected by and hosted on G2.com.

I love Clerk Chat because it greatly simplifies communication with both customers and colleagues. The easy setup allowed us to start using it right away without any hassle. The reliability of the customer support team is impressive as well; whenever I encountered an issue, it was quickly addressed and resolved, which demonstrates their commitment to user satisfaction. The texting feature stands out as the most useful characteristic, facilitating straightforward and efficient communication that benefits our day-to-day operations significantly. Overall, Clerk Chat’s performance in enhancing our interaction processes is remarkable, and it earns my highest recommendation with a score of 10 out of 10. Review collected by and hosted on G2.com.

there isn't anything so far that I don't like. Review collected by and hosted on G2.com.

We got burned by AI tools before. Overpromised and underdelivered. Clerk Chat worked out of the box. Trained the AI once and it's been solid ever since. Review collected by and hosted on G2.com.

Some customization still needs their support team. Not fully self-serve yet. Review collected by and hosted on G2.com.

This software is very easy to use, and I never experience any problems with loading it. I also really appreciate being able to create custom signatures and use texting templates. Review collected by and hosted on G2.com.

This platform does not offer full HIPAA compliance, as it permits patients to access text messages without first confirming their identity. Additionally, I have noticed that there are a lot of spam messages. Review collected by and hosted on G2.com.