# Clerk Chat Reviews **Vendor:** Clerk Chat **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 98 ## About Clerk Chat Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce. ## Clerk Chat Pros & Cons **What users like:** - Users commend the **top-notch customer support** of Clerk Chat, praising its responsiveness and professionalism. (14 reviews) - Users appreciate the **ease of use** of Clerk Chat, facilitating efficient communication across multiple teams effortlessly. (14 reviews) - Users highlight the **easy integration with Microsoft Teams** , simplifying setup and enhancing daily communication efficiency. (12 reviews) - Users enjoy the **automation capabilities** of Clerk Chat, significantly improving response times and customer satisfaction. (9 reviews) - Users value **easy communication** with Clerk Chat, appreciating its efficiency and quick outreach capabilities for teams and clients. (8 reviews) - Users commend the **reliability** of Clerk Chat, especially praising its efficient support and seamless integration with existing tools. (6 reviews) - Easy Setup (5 reviews) - Users find Clerk Chat to be **invaluable for managing customer communications** , enhancing efficiency with effective AI support and integration. (5 reviews) - Integrations (5 reviews) - Time-Saving (5 reviews) **What users dislike:** - Users report **poor customer support** , citing slow responses and difficulties in resolving issues effectively. (6 reviews) - Users face persistent **connection issues** , struggling with delayed MFA codes and inconsistent SMS activation during setup. (4 reviews) - Users report **poor support and communication** , with frequent feature changes and difficulties in resolving issues efficiently. (4 reviews) - Users often face **SMS issues** that create challenges in tracking message delivery and managing verification processes. (4 reviews) - Users find Clerk Chat to be **expensive** with unclear fees and unexpected charges for basic features. (3 reviews) - Spam Issues (3 reviews) - Users report **delays** in support response times, making issue resolution frustrating and time-consuming for necessary features. (2 reviews) - Users find the **learning curve steep** , struggling with inadequate resources and complexity for novices like themselves. (2 reviews) - Users experience **sending issues** with Clerk Chat, including missed notifications and lack of logs for troubleshooting. (2 reviews) - Campaign Issues (1 reviews) ## Clerk Chat Reviews ### 1. AI isn't an add-on here, it's the whole point **Rating:** 5.0/5.0 stars **Reviewed by:** Artem K. | Co-Founder, Partner, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Clerk Chat?** What stands out most is how AI is built into the core of the platform rather than added on as an afterthought. Features like smart routing and dynamic responses actually feel useful in real conversation, not forced. I also like the context memory, it can pick up on past interactions. **What do you dislike about Clerk Chat?** The platform offers a lot of features, which can make the initial setup feel a bit overwhelming. it takes some time to get everything properly configured. however, once it's set up, the system runs smoothly and becomes much easier to manage. **What problems is Clerk Chat solving and how is that benefiting you?** As a financial advisor, client expert quick and reliable response, especially when it involves their finances. clerk chat help by handling the initial contact instantly, so client aren't left waiting. ### 2. Live in a day. 70% deflection in a week. **Rating:** 5.0/5.0 stars **Reviewed by:** Erica K. | Chief Growth Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Clerk Chat?** Had our AI agent running within 24 hours of signup. Their team helped connect our CRM and phone number. AI started handling basic questions and smart routing immediately. **What do you dislike about Clerk Chat?** Want more multilingual support and templates. **What problems is Clerk Chat solving and how is that benefiting you?** Prior to using Clerk Chat, configuring a consistent AI support agent appeared to be a long process that could take several months to develop. However, Clerk Chat eliminated this hassle for us as they had our AI support agent working within just 24 hours of signing up with them. ### 3. User-Friendly Interface, Powerful Texting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary C. | Webex Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Clerk Chat?** I like the portal and how user-friendly the interface is. Minimal training is necessary to understand the app and all of its functions. The AI features are all very useful as well. We integrate Clerk Chat with Webex for our business model and it works incredibly well as a combined service. The initial setup was very simple and including new organizations is incredibly easy. Any questions we have are usually answered rather quickly by the support team. **What do you dislike about Clerk Chat?** Sometimes the analytics functions can be buggy or not provide all of the info I am looking for, so more input from the customer side on necessary or wanted analytics could be helpful. **What problems is Clerk Chat solving and how is that benefiting you?** Clerk Chat provides a texting solution for my customers, adding features like appointment scheduling and campaign reach, which our service couldn't do with calls alone. ### 4. Completely changed how we talk to patients **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. | Chief Executive Officer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Clerk Chat?** We were really out of shape beforehand. Unanswered messages, unanswered calls. The AI of Clerk Chat continues to handle patients who contacted us previously via calls or texts. What's fascinating about the memory is how it captures the context of a phone conversation whenever the patients text you back later on. **What do you dislike about Clerk Chat?** It took some days to establish an AI tone in the healthcare industry, but no worries. **What problems is Clerk Chat solving and how is that benefiting you?** Patients would constantly be calling to confirm appointments and discuss their insurance options. No need to now they send a text message and receive immediate responses. ### 5. Clerk Chat actually works. Like for real. **Rating:** 4.5/5.0 stars **Reviewed by:** Neelama M. | Dental Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Clerk Chat?** We tried 3 other platforms before this. Clerk is the only one where the AI doesn't sound like a robot reading a script. It remembers what customers said in previous conversations and picks up right where things left off. The RCS support is a bonus - our messages look branded and professional now. **What do you dislike about Clerk Chat?** I want more CRM integrations beyond HubSpot and Salesforce. API works fine for now though. **What problems is Clerk Chat solving and how is that benefiting you?** We run an online store and couldn't keep up with shipping questions. Haven't manually answered one since we set up Clerk Chat. ### 6. Saves us probably 20 hours a week **Rating:** 4.5/5.0 stars **Reviewed by:** Christina F. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Clerk Chat?** The AI handles appointment reminders, FAQs, order updates - all the repetitive stuff that was eating our day. And it doesn't just spit out canned responses. It actually reads what people are asking and gives relevant answers. **What do you dislike about Clerk Chat?** Reporting for AI conversations could be better. They said it's coming soon. **What problems is Clerk Chat solving and how is that benefiting you?** Small nonprofit. Donors kept asking the same questions about events and tax receipts. Clerk Chat handles all of it now and our volunteers can focus on actual mission work. ### 7. Cut our support tickets in half **Rating:** 4.5/5.0 stars **Reviewed by:** Allison W. | Senior Engagement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Clerk Chat?** Set up AI agents for rescheduling, order tracking, and routing to the right department. Connected it to our calendar and order system. Within a month we'd automated over half our support volume. CSAT scores didn't drop at all. **What do you dislike about Clerk Chat?** Some integrations needed a developer. Docs were solid though. **What problems is Clerk Chat solving and how is that benefiting you?** Law firm. Clients expect fast replies. Clerk Chat made us look way more responsive than we actually are. No complaints from clients since. ### 8. People literally think it's a human **Rating:** 4.5/5.0 stars **Reviewed by:** Blake J. | Executive Producer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Clerk Chat?** The conversational AI is something else. It handles back-and-forth naturally, asks follow-up questions, remembers what you talked about before. Had a customer email us to compliment 'Sarah' - Sarah is our AI agent. **What do you dislike about Clerk Chat?** Needs retraining when we change promotions or policies. Expected but worth mentioning. **What problems is Clerk Chat solving and how is that benefiting you?** Travel agency. Itinerary questions were drowning us. Don't care what timezone someone's in anymore - Clerk handles it. ### 9. Customers keep complimenting our response time **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan V. | Senior Frontend Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Clerk Chat?** People get instant answers and our team isn't slammed anymore. The AI checks policies, finds appointment availability, handles the back-and-forth naturally. **What do you dislike about Clerk Chat?** Honestly no complaints. It raised the bar for our whole support operation. **What problems is Clerk Chat solving and how is that benefiting you?** Peak hours were chaos with 'where's my package' messages. All automated now. ### 10. Extremely Organized Business Messaging with a Clear, Team-Friendly Shared Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Francis R. | Certified Residential Specialist (CRS), Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Clerk Chat?** Clerk Chat makes business messaging extremely organized. The ability to manage SMS conversations from a shared inbox helps our team collaborate efficiently without switching devices. The interface is clear and onboarding new team members is straight forward. **What do you dislike about Clerk Chat?** Some advanced automation features could be expanded further, especially for businesses that rely heavily on workflow automation. **What problems is Clerk Chat solving and how is that benefiting you?** We use clerk chat to manage costumers SMS inquiries coordination. It has significantly response time and accountability within our team. ### 11. Clerk Chat strips features without notifying and is inconsistent in performance and delivery. **Rating:** 1.0/5.0 stars **Reviewed by:** Lauren C. | IT Systems Admin and Helpdesk, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Clerk Chat?** I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. **What do you dislike about Clerk Chat?** Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. **What problems is Clerk Chat solving and how is that benefiting you?** It can send text messages to customers. We use this in several departments for communication regarding events, campaigns, early bird, membership etc. ### 12. Slick Teams integration and responsive, personal support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Clerk Chat?** The Clerk Chat UI, as it presents in Teams, is excellent. And the integration in the Teams admin center makes the initial onboarding sensible and straightforward. Because we have local area code phone numbers for our Teams Phone users, Clerk Chat was the natural choice for SMS. The pricing works out as well, given that Clerk Chat uses a standard Teams phone license. And finally, we have a friction-free path for SMS archiving in Purview. **What do you dislike about Clerk Chat?** The 10DLC submission and acceptance process was painful. But compared to Microsoft's proprietary Teams SMS and its absurdly non-responsive "Telephone Number Services Team," Clerk Chat's support was attentive and helpful. Fingers crossed our 10DLC status will remain in service without further effort. **What problems is Clerk Chat solving and how is that benefiting you?** SMS support on company owned phone numbers. SMS archiving. Shareable messaging. ### 13. Perfect for team that rely on SMS communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tony K. | Customer Support Specialist, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Clerk Chat?** One of the best features is the shared team inbox, which allows multiple team members to respond to customer messages. Notification are reliable, and the system help us stay organized. **What do you dislike about Clerk Chat?** Occasionally, message syncing can take a few seconds, but it doesn't affect workflow. **What problems is Clerk Chat solving and how is that benefiting you?** If your business relies heavily on SMS communication, clerk chat is definitely worth trying. it improve collaboration and keeps everything organized ### 14. Efficient and Timely Communication for Large Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Monique H. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Clerk Chat?** I find Clerk Chat valuable for making communication timelier and more efficient. I really like the feasibility to reach out to multiple individuals or groups quickly, which is essential for our companywide communication. The feature allowing multiple administrators to access and respond eases the workload significantly, especially since we manage 13 clinic locations. This helps produce timely communication in real time. The initial setup of Clerk Chat was easy and seamless, further enhancing its usability. **What do you dislike about Clerk Chat?** Nothing **What problems is Clerk Chat solving and how is that benefiting you?** I use Clerk Chat to make communication timelier and more efficient. It helps us reach multiple individuals or groups quickly, and having multiple administrators eases the workload across our 13 clinics. ### 15. Easy SMS Messaging, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Arvin John S. **Reviewed Date:** December 19, 2025 **What do you like best about Clerk Chat?** I find Clerk Chat easy to use, which helps us manage SMS messaging effortlessly. It's particularly useful for sending messages through text to our team members who are in the US while we work remotely from abroad. **What do you dislike about Clerk Chat?** The support, I suggest they have a live chat support. Support usually takes 3-5 business days before they fix an issue. Add the billing details on dashboard because we couldn't see it right now. It's hard on my end since I am not a US citizen and not familiar with US regulations about SMS. **What problems is Clerk Chat solving and how is that benefiting you?** Clerk Chat helps us use a US phone number for SMS while working remotely from abroad, and it's easy to send messages to our US-based team. ### 16. All-in-One Dashboard with Seamless MS Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Candace T. | Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Clerk Chat?** The dashboard where you can see all your numbers in one location. Especially the MS Teams integration. Great customer support, they are always quick to respond. **What do you dislike about Clerk Chat?** Having to get the numbers reset time to time as MFA codes wont come through. **What problems is Clerk Chat solving and how is that benefiting you?** MFA codes for multiple clients where all numbers have to be different so you can't just use your phone (Retailer Broker) ### 17. Streamlined Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly W. **Reviewed Date:** October 24, 2025 **What do you like best about Clerk Chat?** I love Clerk Chat because it greatly simplifies communication with both customers and colleagues. The easy setup allowed us to start using it right away without any hassle. The reliability of the customer support team is impressive as well; whenever I encountered an issue, it was quickly addressed and resolved, which demonstrates their commitment to user satisfaction. The texting feature stands out as the most useful characteristic, facilitating straightforward and efficient communication that benefits our day-to-day operations significantly. Overall, Clerk Chat’s performance in enhancing our interaction processes is remarkable, and it earns my highest recommendation with a score of 10 out of 10. **What do you dislike about Clerk Chat?** there isn't anything so far that I don't like. **What problems is Clerk Chat solving and how is that benefiting you?** I find Clerk Chat makes communication with customers and coworkers easier, improving our interaction quality. ### 18. Not just hype - this actually delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Clerk Chat?** We got burned by AI tools before. Overpromised and underdelivered. Clerk Chat worked out of the box. Trained the AI once and it's been solid ever since. **What do you dislike about Clerk Chat?** Some customization still needs their support team. Not fully self-serve yet. **What problems is Clerk Chat solving and how is that benefiting you?** Wholesale distributor. Vendor and client messages during peak season were a nightmare. AI handles initial outreach now. ### 19. User-Friendly with Great Templates, But Needs Stronger HIPAA Compliance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Clerk Chat?** This software is very easy to use, and I never experience any problems with loading it. I also really appreciate being able to create custom signatures and use texting templates. **What do you dislike about Clerk Chat?** This platform does not offer full HIPAA compliance, as it permits patients to access text messages without first confirming their identity. Additionally, I have noticed that there are a lot of spam messages. **What problems is Clerk Chat solving and how is that benefiting you?** I appreciate how easy it is to use, as well as the convenience of being able to view my messages on both my computer and my phone. I also like that I can create custom signatures. ### 20. Affordable and works great for communicating with job candidates **Rating:** 4.5/5.0 stars **Reviewed by:** Mark T. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Clerk Chat?** Easy to use and great for communicating with potential job candidates **What do you dislike about Clerk Chat?** More options than we need creates some complexity **What problems is Clerk Chat solving and how is that benefiting you?** We use it in our HR department to communicate with potential job candidates so employees don't need to use their personal cell phones. ### 21. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Terrence G. | Director of Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Clerk Chat?** I like the integration between Clerk Chat and Salesforce which saves my team man hours when texting candidates. They only have to work out of one system when communicating with the candidates. **What do you dislike about Clerk Chat?** Currently, I haven't come across any features that I dislike about Clerk Chat. **What problems is Clerk Chat solving and how is that benefiting you?** Clerk Chat has allowed our team the ability to communicate with candidates with it's integration with Salesforce/Target Recruit. This benefits us as it saves man-hours when having to communicate in 2 systems. ### 22. AI Agent reduced our support backlog overnight **Rating:** 5.0/5.0 stars **Reviewed by:** Mandi K. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Clerk Chat?** The AI agent is like having another member on our support team. It automatically answers FAQs, routes conversations, and cuts our first response times by over 60%. Customers are happier and our staff is less overwhelmed. **What do you dislike about Clerk Chat?** We still tweak the AI responses to match our brand voice, but the training tools are improving. **What problems is Clerk Chat solving and how is that benefiting you?** We had a serious backlog of support tickets. Clerk Chat now handles repetitive questions automatically, freeing up our human agents to focus on complex issues. It’s improved both efficiency and customer satisfaction. ### 23. Stable and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dan D. | Director of Production, IT, and Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Clerk Chat?** I've used Clerk Chat for about 1 year and have had a great experience with them. It's easy to use once it's all set up and the notifications come right into Teams. I've reached out to customer support a couple of times and have amazing experiences with them. **What do you dislike about Clerk Chat?** The first steps were a bit complicated for us. It took a bit to understand what was happening. We were very new to SMS outside of our phones though. **What problems is Clerk Chat solving and how is that benefiting you?** Most of our supporters use SMS. We needed a solution to unify our internal communication (via Teams) with our external communication (via SMS). ### 24. Not bad at all **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Clerk Chat?** I like that it works with Microsoft Teams and lets me create lists and "campaigns" that allow me to send messages to multiple contacts without creating a group chat. **What do you dislike about Clerk Chat?** I have had some connection issues, that may be related to internet stability. Often, even when I make someone a contact, their number will show up without their name. **What problems is Clerk Chat solving and how is that benefiting you?** Sending messages to multiple clients without creating a group chat ### 25. Nice feature Clerk SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod P. | SOC Analyst Tier I, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Clerk Chat?** The chat feature in Clerk is extremely easy to use and user-friendly, making it accessible for anyone. I also appreciate that it integrates well with Microsoft Teams, which adds to its usefulness. **What do you dislike about Clerk Chat?** There is a need for user control that includes Admin permissions. **What problems is Clerk Chat solving and how is that benefiting you?** Whenever we encounter any technical issues while using Clerk SMS, we contact their support team and always receive the necessary assistance. The support provided is both good and polite. ### 26. Streamlined recruiting communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit A. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Clerk Chat?** We use Clerk Chat to confirm interviews and send reminders to candidates. It’s more effective than email, and people actually reply to texts. **What do you dislike about Clerk Chat?** Pricing can add up if you’re sending a large volume of texts. **What problems is Clerk Chat solving and how is that benefiting you?** We were losing candidates who missed emails or forgot appointments. With text reminders, our no-show rate has dropped dramatically and scheduling is much smoother ### 27. Clerk Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden L. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Clerk Chat?** What I like the most about Clerk Chat is how responsive the support team is when I reach out with issues. **What do you dislike about Clerk Chat?** I have nothing negative to say about Clerk Chat. It is a great piece of software that I would highly recommend. **What problems is Clerk Chat solving and how is that benefiting you?** Business Problems that Clerk Chat is solving is the ability to send text messages from my work number to customers. That benefits me because of the integration it provides with Microsoft Teams. ### 28. The product works, but support is the real star. **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Clerk Chat?** Clerk Chat has transformed our external communication. The integration with Teams is flawless and we haven't had any complaints. We just got done with some big upgrades to our account and I can't say enough about how positive the experience was. Every person I interacted with on their staff (real humans the entire time!!!) was polite, proactive, and made sure all of my questions were answered. **What do you dislike about Clerk Chat?** Some communication took awhile, but I'm perfectly happy waiting another hour or two for an email when I know it isn't coming from an AI agent. **What problems is Clerk Chat solving and how is that benefiting you?** We primarily use Clerk Chat for simple client communication. Clients love that they can text us, and our team loves that they never have to leave Teams to reach any of our most important contacts. ### 29. Great for a small non profit organization **Rating:** 5.0/5.0 stars **Reviewed by:** William A. | Lead Facilitators, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Clerk Chat?** I have a non profit company, but also work a job during the day. Clerk Chat enables people to inquire about what my program is about, how to sign up, and the time and day of the program. All this unmonitored. I simply check the messages in the evening and answer the one offs. Sending campaign has greatly improved my efficiency. The program is 12 weeks long and schedule the reminder messages to occur the same time each week. Next step will be personalizing response. **What do you dislike about Clerk Chat?** The help short videos don't always work for a novice like my self. They are short and leave you with more questions than answers. **What problems is Clerk Chat solving and how is that benefiting you?** AU attendant and mass sms messages ### 30. Inovative solution **Rating:** 4.5/5.0 stars **Reviewed by:** Lucien S. | VOIP Network technician project specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Clerk Chat?** Clerk Chat is a friendly solution, a full scale deployment without hassle, it's a all in one package that can be easily deployed for any type of customer. In the 21st century, not everybody will send an email and wait for a day or a few days or response, neither will everybody take all their time to stay in a call in queue longer than what the request requires, being able to text with the business number 10 DLC is a game changer, there is really no additional requirement. The notion of list, shared inbox, campaign, is a very efficient way for end user to text and handle their exchange. The automation powered by AI that combines workflow and flow are a proof of the of one of the smart capability that Clerk Chat offers. The API integration constantly in progress, being able to synchronize all contacts from such a various numbers of CRM and platforms is one of the example of friendly solution that Clerk Chat is. On top of it, I can say that the solution didn't deceive mostly because of the future options that Clerk Chat behold. The team keeps listening to his partners and customers and often add the improvment required and requested. This simply shows how the solution is customer oriented. **What do you dislike about Clerk Chat?** I would say that the only negative point currently with Clerk Chat would be in the miscelleanous side, there is still some missing logs or some missing functions that could help partners and customer tracks things or handle some business management task. For example if a message sent out is failed or if a message sent in is failed, there should be logs for the us to be able to investigate on the reason of it. For example if a workflow has been created by any member, an admin or workspace owner should have more view to see who created it and should have the right to remove it. **What problems is Clerk Chat solving and how is that benefiting you?** The simple ability to have business texting with a restriction of carrier or compatible application. ### 31. Makes Teams Voice Actually Usable by Adding the Most Important Feature - SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Clerk Chat?** It's easy for my team to manage shared inbound SMS to our main tech support line, as well as to manage their own messages. We even have it setup for AI auto-replies in case we can't respond fast enough to an inbound message. At this point we're sending and receiving business SMS daily so it's indispensable. We can easily get to the messages in Microsoft Teams and have it setup to send email alerts if we miss a SMS. All our interactions with their customer support team have been great and we even got to preview some of their upgraded AI features. **What do you dislike about Clerk Chat?** Sometimes Teams can be cagey about sending over notifications when we get messages. We've gotten around that by setting up auto-responses and adding in email alerts in case there's a hiccup. It's fairly rare that happens, but one time we missed our messages all day because Teams was acting weird. I think it might actually be a Teams side issue though and not Clerk Chat. **What problems is Clerk Chat solving and how is that benefiting you?** We're able to communicate with our customers via SMS without giving away our personal cellphone numbers. We can also send out mass SMS messages if we're running a special or just as a holiday message to our clients. ### 32. Clerk chat Just works **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny R. | Lead Consultant/Team Lead (Part of Morson Group), Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Clerk Chat?** Clerk Chat brought structure, speed, and intelligence to our customer messaging. The AI agent handles everything from lead qualification to support triage without skipping a beat, and it integrates seamlessly with our existing tools. It feels less like software and more like a trusted operations partner. **What do you dislike about Clerk Chat?** We’re hoping for deeper team-based reporting soon. **What problems is Clerk Chat solving and how is that benefiting you?** Tax season is chaos, and we just couldn’t keep up with every question. Clerk Chat now filters client messages, handles basics, and flags the rest. ### 33. SMS Integration king **Rating:** 4.5/5.0 stars **Reviewed by:** Josh A. | Systems administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Clerk Chat?** The integration of SMS messaging into multiple platforms **What do you dislike about Clerk Chat?** Lack of queue on a shared phone number. I would like to see more work done on the assiging a message to a rep from the shared number. **What problems is Clerk Chat solving and how is that benefiting you?** It opens a new way of connection with our users. ### 34. A solid service with a teams integration at fantastic price point. **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Clerk Chat?** Clerk has a great, easy to use interface, frequent improvements and updates, and is great for both power users and people who barely know how to use a computer. Their pricing model is, in my opinion, the best option for small-to-medium business available on the market currently. Where most competitors want to charge on a per message basis, Clerk has a fixed price per user for a fully featured messaging service that doesn't force you to count every single message you send and receive. **What do you dislike about Clerk Chat?** I don't really have anything negative to say. Like any service, there have been hiccups here and there, but our down time has been measured in minutes - not hours. Clerk has better uptime than some Microsoft services - and far better technical documentation. **What problems is Clerk Chat solving and how is that benefiting you?** Our industry requires the ability to quickly provide information to clients. Most people prefer a text message to a phone call these days, and Clerk allows us to meet customers where they are. Scheduling for our crews to perform work on job sites has gone from a process that takes all day, to a process that's done by the time we finish our morning coffee. ### 35. Works well. Has a delay send capability which is nice for scheduling texts. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Clerk Chat?** Convenient way to communicate with current and prospective team members without using personal phone **What do you dislike about Clerk Chat?** Surprised at the additional 10DLC monthly fee. That was not clear at the outset **What problems is Clerk Chat solving and how is that benefiting you?** Candidates "ghosting" scheduled interviews. A text app helps us send reminders and increase interview attendance. ### 36. Great follow up service **Rating:** 4.5/5.0 stars **Reviewed by:** Robert E. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Clerk Chat?** The way it works. Once we set it up, it works. **What do you dislike about Clerk Chat?** Lots of promotional emails and billing is based on members even though not using the service. **What problems is Clerk Chat solving and how is that benefiting you?** Over billing ### 37. Mediocre service, bad refund policy - SKIP **Rating:** 1.0/5.0 stars **Reviewed by:** Leo S. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Clerk Chat?** Clerk sometimes does what it is supposed to, but overall it lacks a friendly user design. **What do you dislike about Clerk Chat?** The service was mediocre at best, and the support team was slow to resolve issues. Clerk doesn’t provide pro-rated refunds for annual plans, which is a big downside. I’d recommend skipping this one and choosing a more accommodating option instead. **What problems is Clerk Chat solving and how is that benefiting you?** It provided a texting solution, but there are better alternatives with better UX. ### 38. My livelyhood depends on this company, and still alive! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Clerk Chat?** My company uses the services 24/7. We support hundreds of customers and need to have a safe, reliable way to get 2FA codes from hundreds of institutues (think thousands per month through over a dozen numbers). I have been using Clerk.chat for over a year, no issues or concerns. **What do you dislike about Clerk Chat?** I do not have any. Anytime there were any issues or concerns, support or management addressed immediatly. **What problems is Clerk Chat solving and how is that benefiting you?** I do not use for SMS Marketing, just the only choice I had: I do 2FA Codes, thousands of them. My company is in the financial arena and supports over 400 small companies. My teams depend on accessing several hundred differant banks, supply, sellers daily to get information.I have a clean admin console combined with great workflow to forward my messages to our mail system ### 39. Solid Product and Reliable Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jon O. | HR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Clerk Chat?** Easy for my staff to use and convenient for the customers! Love that it integrates with Teams. **What do you dislike about Clerk Chat?** Wish there was a number to call for assistance when needed, but they email quite promptly and resolve issues. **What problems is Clerk Chat solving and how is that benefiting you?** The verification process ### 40. Very useful for those who need another phone number for verification **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Clerk Chat?** It is the only solution that I found that let me and my colleagues share a phone number that we can use for verification, all managed from a Slack channel **What do you dislike about Clerk Chat?** In order to request a 2nd number I had to reach customer support since the slack integration was working well. They replied right away, hopefully they can solve this issue **What problems is Clerk Chat solving and how is that benefiting you?** Sometime you need a phone number to get a verification but you need to share it with other colleagues so it can't be your own number. ### 41. Clerk Chat Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Property & Administrative Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Clerk Chat?** Customer support is top notch. Chelsey is wonderful to work with when I have an issue with Clerk Chat. She is very professional, polite, kind, prompt and timely in solving issues when they arise. Love the communication I can have with my tenants. **What do you dislike about Clerk Chat?** Nothing I don't dislike about Clerk chat **What problems is Clerk Chat solving and how is that benefiting you?** I was unable to use Clerk Chat due to an internal issue with the product, the issue was fixed in 2 days. I was still able to use the product even with the issue within the teams app. ### 42. Really great integration with Team and awesome customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Julie D. | Co-Founder, Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Clerk Chat?** Microsoft Voice not supporting text messages is a big pain. Clerk Chat fixes that with simple and reasonably priced integrations. And their customer support is incredibly responsive. **What do you dislike about Clerk Chat?** I'd love for them to offer a secure text option for HIPAA clients **What problems is Clerk Chat solving and how is that benefiting you?** Clients were trying to text our business number and it just disappeared into nowhere. They didn't know we couldn't get texts and got no response. Now they can text us and get a response! and our staff can stay in Microsoft Teams where they do everything else ### 43. Adds great functionality to Teams Voice (SMS) **Rating:** 4.0/5.0 stars **Reviewed by:** Richard I. | Manager, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Clerk Chat?** It was easy to integrate and deploy. Great customer support. Priced well. **What do you dislike about Clerk Chat?** Not able to track when SMS messages are not delivered **What problems is Clerk Chat solving and how is that benefiting you?** Addition of SMS functionality to Teams Voice ### 44. The ability to sent and receive text with Teams phone is extremely helpful for customer-facing users **Rating:** 5.0/5.0 stars **Reviewed by:** Huy N. | Resource Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Clerk Chat?** It just works very well. The interface is intuitive. **What do you dislike about Clerk Chat?** Some tasks such as importing numbers didn't go smoothly and require tech support involvement. **What problems is Clerk Chat solving and how is that benefiting you?** Communicating with customers ### 45. Overall Great but Minor Set Backs **Rating:** 4.0/5.0 stars **Reviewed by:** Zakary T. | Administrative Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Clerk Chat?** Easy solution for our team especially with external communication, monitoring users, and customer outreach. Their support team has been extremely helpful and quick at responding. **What do you dislike about Clerk Chat?** The verification process has not been as smooth as anticipated and we've run into some road bumps. There seems to be a bit of an inconsistency as we're getting set up with a number port and sms activation as some numbers seem to not have sms activated immediately. **What problems is Clerk Chat solving and how is that benefiting you?** Platform consolidation. We used to have 3 different platforms for internal and external communication and with Clerk we've reduced it to only working out of Teams. ### 46. Like it but expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Clerk Chat?** They integrate with teams well. For us the implementation was easy, just took a little bit to get all the numbers assigned to our group. Customer service is helpful when there is an issue they can actually solve. You can block spam text numbers which is nice, but it is very easy to block a legit number, but easy to unblock if you blocked a wrong number. **What do you dislike about Clerk Chat?** They are very expensive in general. Clerk charges extra for just simple usage reports and there are no warnings if you go over your allotment each month (or even come close), they just stop texts of any kind. **What problems is Clerk Chat solving and how is that benefiting you?** We use it for MFA ### 47. Solid business SMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Clerk Chat?** Our HR department really loves using Clerk Chat for communicating with employees and potential candiates. The integration with Microsft Teams has made Clerk Chat a game changer. It is very efficient to use and easy to setup. This was a big upgrade over Verizon's OneTalk. The templates feature, abilities to enable out of office, and setting up shared inboxes are great. **What do you dislike about Clerk Chat?** So far we haven't had any major issues. The times that we did need help support was able to help us out **What problems is Clerk Chat solving and how is that benefiting you?** Clerk Chat has enabled us to effeciently communicate with SMS messaging. The previous solution frequently had service issues that would cause downtime and required additonal IT troubleshooting. Clerk Chat has been very reliable with no downtime so far. ### 48. Great way to send individual texts or campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Alison T. | Community Manager Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Clerk Chat?** I love that I can plan out texting campaigns far in advance. **What do you dislike about Clerk Chat?** It has glitches on occasion but customer support is quick to respond and resolve. **What problems is Clerk Chat solving and how is that benefiting you?** It lets me set up campaigns far in advance which allows for better marketing plans. ### 49. Product does not work - No customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Clerk Chat?** In thoery it sonds great but it doesnt actaully work **What do you dislike about Clerk Chat?** No customer support, the notifications do not work and when attepting to set it uo it fails to authenticate. **What problems is Clerk Chat solving and how is that benefiting you?** SMS inbox across all teams ### 50. Twilio integration does not work, customer support is aggressively unhelpful. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Clerk Chat?** Non applicabele, as I was unable to onboard the product and use it. **What do you dislike about Clerk Chat?** The Twilio integration does not function properly. I went through an onboarding call where their rep watched me to do all of the steps required to set it up, and have it not work. It was then escalated to engineering who was aggressively unhelpful. **What problems is Clerk Chat solving and how is that benefiting you?** N/A - [View Clerk Chat pricing details and edition comparison](https://www.g2.com/products/clerk-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A59%3A19+-0500&secure%5Bsession_id%5D=7139a54d-f743-4b72-8d3f-09f925906865&secure%5Btoken%5D=3e376670443ef01e58722006b22dabf39fc0a37055a24b9757bd5720731fb797&format=llm_user) ## Clerk Chat Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Clerk Chat Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Clerk Chat Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,302 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (375 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews)