Clerk Chat Reviews & Product Details

I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. Review collected by and hosted on G2.com.

Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. Review collected by and hosted on G2.com.

The Clerk Chat UI, as it presents in Teams, is excellent. And the integration in the Teams admin center makes the initial onboarding sensible and straightforward.

Because we have local area code phone numbers for our Teams Phone users, Clerk Chat was the natural choice for SMS.

The pricing works out as well, given that Clerk Chat uses a standard Teams phone license.

And finally, we have a friction-free path for SMS archiving in Purview. Review collected by and hosted on G2.com.

The 10DLC submission and acceptance process was painful. But compared to Microsoft's proprietary Teams SMS and its absurdly non-responsive "Telephone Number Services Team," Clerk Chat's support was attentive and helpful. Fingers crossed our 10DLC status will remain in service without further effort. Review collected by and hosted on G2.com.

I find Clerk Chat easy to use, which helps us manage SMS messaging effortlessly. It's particularly useful for sending messages through text to our team members who are in the US while we work remotely from abroad. Review collected by and hosted on G2.com.

The support, I suggest they have a live chat support. Support usually takes 3-5 business days before they fix an issue. Add the billing details on dashboard because we couldn't see it right now. It's hard on my end since I am not a US citizen and not familiar with US regulations about SMS. Review collected by and hosted on G2.com.

The dashboard where you can see all your numbers in one location. Especially the MS Teams integration. Great customer support, they are always quick to respond. Review collected by and hosted on G2.com.

Having to get the numbers reset time to time as MFA codes wont come through. Review collected by and hosted on G2.com.

I love Clerk Chat because it greatly simplifies communication with both customers and colleagues. The easy setup allowed us to start using it right away without any hassle. The reliability of the customer support team is impressive as well; whenever I encountered an issue, it was quickly addressed and resolved, which demonstrates their commitment to user satisfaction. The texting feature stands out as the most useful characteristic, facilitating straightforward and efficient communication that benefits our day-to-day operations significantly. Overall, Clerk Chat’s performance in enhancing our interaction processes is remarkable, and it earns my highest recommendation with a score of 10 out of 10. Review collected by and hosted on G2.com.

there isn't anything so far that I don't like. Review collected by and hosted on G2.com.

This software is very easy to use, and I never experience any problems with loading it. I also really appreciate being able to create custom signatures and use texting templates. Review collected by and hosted on G2.com.

This platform does not offer full HIPAA compliance, as it permits patients to access text messages without first confirming their identity. Additionally, I have noticed that there are a lot of spam messages. Review collected by and hosted on G2.com.

Easy to use and great for communicating with potential job candidates Review collected by and hosted on G2.com.

More options than we need creates some complexity Review collected by and hosted on G2.com.

I like the integration between Clerk Chat and Salesforce which saves my team man hours when texting candidates. They only have to work out of one system when communicating with the candidates. Review collected by and hosted on G2.com.

Currently, I haven't come across any features that I dislike about Clerk Chat. Review collected by and hosted on G2.com.

The AI agent is like having another member on our support team. It automatically answers FAQs, routes conversations, and cuts our first response times by over 60%. Customers are happier and our staff is less overwhelmed. Review collected by and hosted on G2.com.

We still tweak the AI responses to match our brand voice, but the training tools are improving. Review collected by and hosted on G2.com.

I've used Clerk Chat for about 1 year and have had a great experience with them. It's easy to use once it's all set up and the notifications come right into Teams. I've reached out to customer support a couple of times and have amazing experiences with them. Review collected by and hosted on G2.com.

The first steps were a bit complicated for us. It took a bit to understand what was happening. We were very new to SMS outside of our phones though. Review collected by and hosted on G2.com.