# Best Online Fax Software for Small Business

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Online Fax category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Online Fax to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Online Fax category.

In addition to qualifying for inclusion in the Online Fax Software category, to qualify for inclusion in the Small Business Online Fax Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top Online Fax Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | CRM-integrated fax on unified business number | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 2 | [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5.0 (465 reviews) | HIPAA-compliant faxing without physical machines | "[Seemless email to Fax solution with peach of mind](https://www.g2.com/survey_responses/ifax-review-12210933)" |
| 3 | [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | 4.4/5.0 (194 reviews) | Email-integrated faxing without physical machines | "[Essential, Time-Saving Fax Solution](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)" |
| 4 | [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) | 4.6/5.0 (145 reviews) | API-driven faxing for healthcare integrations | "[Reliable Tool for Effortless Fax Management](https://www.g2.com/survey_responses/upland-interfax-review-12401363)" |
| 5 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,389 reviews) | Unified phone and fax with VoIP | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" |
| 6 | [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5.0 (57 reviews) | Paperless faxing without physical machines | "[Does what it's supposed to do](https://www.g2.com/survey_responses/hellofax-review-8997374)" |
| 7 | [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5.0 (206 reviews) | HIPAA-compliant faxing with EMR integration | "[Easy to Install, Insightful Reports, and Top-Notch Support](https://www.g2.com/survey_responses/documo-review-12501274)" |
| 8 | [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) | 4.5/5.0 (46 reviews) | Enterprise HIPAA-compliant fax server consolidation | "[Best fax SW I was ever working with, with great possibilities of customization.](https://www.g2.com/survey_responses/opentext-core-fax-review-4457043)" |
| 9 | [WestFax](https://www.g2.com/products/westfax/reviews) | 4.8/5.0 (31 reviews) | API-driven fax integration with developer support | "[Effortless Integration and Excellent Support](https://www.g2.com/survey_responses/westfax-review-12311798)" |
| 10 | [Sfax](https://www.g2.com/products/sfax/reviews) | 3.7/5.0 (14 reviews) | — | "[Sfax is quick, easy and HIPAA compliant!](https://www.g2.com/survey_responses/sfax-review-553454)" |


## How Many Online Fax Software Products Does G2 Track?
**Total Products under this Category:** 72

### Category Stats (Jul 2026)
- **Average Rating**: 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: eFax Online Fax Service (+0.2%) - Among all products in this category, eFax Online Fax Service recorded the largest rating increase compared to last month
*Last updated: July 04, 2026*


## How Does G2 Rank Online Fax Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,300+ Authentic Reviews
- 72+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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---

## What Are the Top-Rated Online Fax Software Products in 2026?
### 1. [RingEX](https://www.g2.com/products/ringex/reviews)
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.


**Average Rating:** 4.2/5.0
**Total Reviews:** 1,363
**How Do G2 Users Rate RingEX?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.8/10)
- **Storage:** 8.1/10 (Category avg: 8.5/10)
- **Contact Management:** 8.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind RingEX?**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (61,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small-Business, 34% Mid-Market


#### What Are RingEX's Pros and Cons?

**Pros:**

- Ease of Use (195 reviews)
- Customer Support (124 reviews)
- Helpful (108 reviews)
- Reliability (96 reviews)
- Phone Calls (93 reviews)

**Cons:**

- Poor Customer Support (55 reviews)
- Customer Service (49 reviews)
- Call Issues (47 reviews)
- Complex Processes (44 reviews)
- Missing Features (37 reviews)


### What Do G2 Reviewers Say About RingEX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently.
- Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable.
- Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience.
- Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design.
- Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features.

**Cons:**

- Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues.
- Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues.
- Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences.
- Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features.
- Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability.

#### What Are Recent G2 Reviews of RingEX?

**"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"**

**Rating:** 5.0/5.0 stars
*— Suhasu U.*

[Read full review](https://www.g2.com/survey_responses/ringex-review-12983792)

---

**"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"**

**Rating:** 5.0/5.0 stars
*— Raffy B.*

[Read full review](https://www.g2.com/survey_responses/ringex-review-11729131)

---


#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### 2. [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews)
eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote.


**Average Rating:** 4.4/5.0
**Total Reviews:** 194
**How Do G2 Users Rate eFax Online Fax Service?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)
- **Storage:** 8.7/10 (Category avg: 8.5/10)
- **Contact Management:** 8.1/10 (Category avg: 8.5/10)

**Who Is the Company Behind eFax Online Fax Service?**

- **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions)
- **Company Website:** https://www.consensus.com/
- **Year Founded:** 1995
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ConsensusCS (1,288 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/consensus-cloud-solutions/ (467 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 72% Small-Business, 20% Mid-Market


#### What Are eFax Online Fax Service's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Faxing Services (42 reviews)
- Fax Services (32 reviews)
- Easy Access (18 reviews)
- Convenience (14 reviews)

**Cons:**

- Fax Issues (37 reviews)
- Slow Performance (5 reviews)
- Technical Issues (5 reviews)
- Connection Issues (4 reviews)
- Expensive (4 reviews)


### What Do G2 Reviewers Say About eFax Online Fax Service?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of eFax Online Fax Service, finding it simple for staff training and fax management.
- Users appreciate the **quick and easy online fax capabilities** of eFax Online Fax Service, enhancing their productivity.
- Users value the **convenience and reliability** of eFax, making it easy to send faxes anytime, anywhere.
- Users value the **easy access** to eFax, allowing faxing from anywhere, even on vacation.
- Users appreciate the **convenience** of eFax, enabling easy and reliable faxing from anywhere without a traditional machine.

**Cons:**

- Users encounter **fax issues** like slow transmission and delayed confirmations, which impact the overall experience.
- Users experience **slow performance** , with delays in loading and fax transmission causing frustration and inefficiency.
- Users report **technical issues** with eFax, including unreliable loading and occasional lost faxes during use.
- Users often face **connection issues** , with faxes frequently failing to send or requiring multiple attempts.
- Users find the **pricing high** for eFax Online Fax Service, especially compared to newer, more affordable alternatives.

#### What Are Recent G2 Reviews of eFax Online Fax Service?

**"[Essential, Time-Saving Fax Solution](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)"**

**Rating:** 5.0/5.0 stars
*— Your Future  N.*

[Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)

---

**"[eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157)"**

**Rating:** 5.0/5.0 stars
*— Ruby Ann  G.*

[Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157)

---



### 3. [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews)
Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.


**Average Rating:** 4.6/5.0
**Total Reviews:** 145
**How Do G2 Users Rate Upland InterFAX?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Storage:** 8.2/10 (Category avg: 8.5/10)
- **Contact Management:** 8.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind Upland InterFAX?**

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Company Website:** https://uplandsoftware.com/
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (814 employees on LinkedIn®)
- **Ownership:** NASDAQ:UPLD

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 49% Small-Business, 36% Mid-Market


#### What Are Upland InterFAX's Pros and Cons?

**Pros:**

- Ease of Use (26 reviews)
- Faxing Services (24 reviews)
- Setup Ease (10 reviews)
- Simple (10 reviews)
- Affordable (8 reviews)

**Cons:**

- Fax Issues (9 reviews)
- Limitations (2 reviews)
- Limited Customization (2 reviews)
- Messaging Issues (2 reviews)
- Outdated Design (2 reviews)


### What Do G2 Reviewers Say About Upland InterFAX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Upland InterFAX to be **extremely easy to use** , appreciating its efficient setup and seamless integration.
- Users find Upland InterFAX's **easy-to-use web portal** and Outlook integration highly effective for faxing needs.
- Users find the **setup ease** of Upland InterFAX remarkably straightforward, allowing quick access to services without hassle.
- Users value the **simple and user-friendly setup** of Upland InterFAX, enhancing efficiency in their workflow.
- Users find Upland InterFAX to be **affordable** , making it a convenient choice for infrequent faxing needs.

**Cons:**

- Users often face challenges with **fax confirmation issues** , leading to reliance on traditional faxing methods.
- Users experience **difficulties in exporting CSV files** and finding bills, making the workflow cumbersome and less intuitive.
- Users find **limited customization** options frustrating, feeling that plans cater more to larger companies than individuals.
- Users face **messaging issues** , including limitations on fail notices and inconsistent password reset email deliveries.
- Users note the **outdated design** of Upland InterFAX, but find it efficient and reliable nonetheless.

#### What Are Recent G2 Reviews of Upland InterFAX?

**"[Reliable Tool for Effortless Fax Management](https://www.g2.com/survey_responses/upland-interfax-review-12401363)"**

**Rating:** 5.0/5.0 stars
*— Stacey F.*

[Read full review](https://www.g2.com/survey_responses/upland-interfax-review-12401363)

---

**"[Effortlessly Simplifies Our Faxing Process](https://www.g2.com/survey_responses/upland-interfax-review-12604065)"**

**Rating:** 5.0/5.0 stars
*— Carlos F.*

[Read full review](https://www.g2.com/survey_responses/upland-interfax-review-12604065)

---



### 4. [Documo](https://www.g2.com/products/documo/reviews)
Documo is an AI-powered healthcare document automation platform combining HIPAA-compliant cloud fax with Intelligent Document Processing (IDP) to automate the full lifecycle of unstructured clinical document intake, from the moment a document arrives through classification, data extraction, patient matching, and direct delivery into the EHR. Where most cloud fax solutions stop at secure transmission, Documo goes further, treating every inbound document as structured data waiting to be unlocked. Its AI automatically reads, classifies, and extracts field-level information from referrals, prior authorizations, lab results, consent forms, and clinical records, then routes that data directly into PointClickCare, ModMed, NextGen, and other connected EHR and practice management systems with no manual intervention required. Built for mid-to-large health systems, healthcare organizations, and healthtech integrators, Documo eliminates the document processing bottlenecks that slow care coordination, create compliance risk, and consume clinical and administrative staff time every day. Documo customers see dramatic reductions in manual document handling, faster care coordination, and measurable ROI from day one. If your team is still manually processing faxed referrals, prior authorizations, or clinical records, Documo can help. Schedule a demo today and see how leading healthcare organizations are turning document chaos into automated, EHR-ready workflows.


**Average Rating:** 4.6/5.0
**Total Reviews:** 206
**How Do G2 Users Rate Documo?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.8/10)
- **Storage:** 8.8/10 (Category avg: 8.5/10)
- **Contact Management:** 8.8/10 (Category avg: 8.5/10)

**Who Is the Company Behind Documo?**

- **Seller:** [Documo](https://www.g2.com/sellers/documo)
- **Company Website:** https://www.documo.com
- **Year Founded:** 2014
- **HQ Location:** Wilmington, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/18105417/ (54 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Hospital & Health Care, Information Technology and Services
- **Company Size:** 56% Small-Business, 28% Mid-Market


#### What Are Documo's Pros and Cons?

**Pros:**

- Faxing Services (40 reviews)
- Ease of Use (35 reviews)
- Reliability (25 reviews)
- Simple (17 reviews)
- Affordable (16 reviews)

**Cons:**

- Fax Issues (17 reviews)
- Limitations (6 reviews)
- Difficult Learning Process (3 reviews)
- Expensive (3 reviews)
- Interface Usability (3 reviews)


### What Do G2 Reviewers Say About Documo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **seamless integration and notifications** of Documo's faxing service, enhancing their communication efficiency.
- Users find Documo's **ease of use** essential, enjoying a clean interface and quick setup for efficient fax management.
- Users commend the **exceptional reliability** of Documo, ensuring minimal issues and dependable document handling in various situations.
- Users find Documo incredibly **simple to set up and use** , making faxing easy for everyone, even the non-tech-savvy.
- Users find Documo to be **affordable** , offering great value without compromising on features and reliability.

**Cons:**

- Users struggle with **fax issues** , finding the process cumbersome and time-consuming, especially for incoming faxes.
- Users face **porting complications** and a 1000 person limit on outbound faxes, making large sends cumbersome.
- Users find the **difficult learning process** challenging, struggling with navigation and initial configuration of Documo.
- Users find Documo to be **expensive** , especially for infrequent fax needs, leading to high costs per use.
- Users find the **interface usability lacking** , making simple tasks more time-consuming than necessary for efficient use.

#### What Are Recent G2 Reviews of Documo?

**"[Easy to Install, Insightful Reports, and Top-Notch Support](https://www.g2.com/survey_responses/documo-review-12501274)"**

**Rating:** 4.0/5.0 stars
*— Pete S.*

[Read full review](https://www.g2.com/survey_responses/documo-review-12501274)

---

**"[Effortlessly Streamlines Document Signing](https://www.g2.com/survey_responses/documo-review-12641583)"**

**Rating:** 4.0/5.0 stars
*— Paulina L.*

[Read full review](https://www.g2.com/survey_responses/documo-review-12641583)

---


#### What Are G2 Users Discussing About Documo?

- [What is mFax used for?](https://www.g2.com/discussions/what-is-mfax-used-for)

### 5. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)
GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,389
**How Do G2 Users Rate GoTo Connect?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Storage:** 8.0/10 (Category avg: 8.5/10)
- **Contact Management:** 8.5/10 (Category avg: 8.5/10)

**Who Is the Company Behind GoTo Connect?**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,211 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small-Business, 24% Mid-Market


#### What Are GoTo Connect's Pros and Cons?

**Pros:**

- Ease of Use (127 reviews)
- Customer Support (46 reviews)
- Reliability (44 reviews)
- Easy Setup (40 reviews)
- Features (34 reviews)

**Cons:**

- Call Issues (28 reviews)
- Limitations (20 reviews)
- Limited Features (19 reviews)
- Customer Service (17 reviews)
- Poor Customer Support (17 reviews)


### What Do G2 Reviewers Say About GoTo Connect?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of GoTo Connect, enjoying seamless communication and robust functionality from anywhere.
- Users praise **GoTo Connect's customer support** for being helpful, timely, and responsive to their needs.
- Users value the **reliability** of GoTo Connect, ensuring seamless communication with minimal glitches and efficient support.
- Users find the **easy setup** of GoTo Connect beneficial for quickly managing calls and users across different locations.
- Users admire the **user-friendly interface** of GoTo Connect, making navigation and setup efficient and straightforward.

**Cons:**

- Users face **call quality issues** with GoTo Connect, including muffled sounds and frustrating delays during conversations.
- Users face significant **limitations** with GoTo Connect, including a confusing app interface and cumbersome offboarding process.
- Users find the **limited features** of GoTo Connect frustrating, particularly with the complicated fax process and overwhelming options.
- Users report **inconsistent customer service** , with experiences ranging from helpful to frustratingly unresponsive.
- Users experience **poor customer support** , facing inconsistent help and challenges in reaching effective assistance.

#### What Are Recent G2 Reviews of GoTo Connect?

**"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"**

**Rating:** 5.0/5.0 stars
*— Jeff L.*

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

---

**"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"**

**Rating:** 5.0/5.0 stars
*— Robert C.*

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

---


#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### 6. [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews)
Fax.Plus is an extremely secure HIPAA and SOC 2 Type 2 compliant online faxing solution for businesses of all sizes, from large enterprises to SMEs and even individuals. Fax.Plus Features: • Extremely easy to use with availability on multiple platforms, including web, mobile, email, and more. • Set up team with the option to assign one/multiple fax numbers to one/multiple members. • Programmable fax API to integrate online fax functionalities into your own software. • Compliant with the world’s strictest data regulations such as ISO 27001, SOC2 Type 2, … • HIPAA compliant faxing solution for healthcare providers to transmit individuals’ protected health information (PHI). • Data encryption in transit and at rest. • Date residency to meet all your data compliance requirements. • Extensive integrations: Slack, Zapier, Google Workspace, Microsoft, ... • Single Sign-On (SSO). See the full features set here: https://www.fax.plus/features


**Average Rating:** 4.7/5.0
**Total Reviews:** 59
**How Do G2 Users Rate Fax.Plus?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.8/10 (Category avg: 8.8/10)
- **Storage:** 8.3/10 (Category avg: 8.5/10)
- **Contact Management:** 8.6/10 (Category avg: 8.5/10)

**Who Is the Company Behind Fax.Plus?**

- **Seller:** [Alohi](https://www.g2.com/sellers/alohi-1e373f22-1781-409c-acbb-dabe35550433)
- **HQ Location:** Plan-les-Ouates, Geneva
- **LinkedIn® Page:** https://www.linkedin.com/company/alohi/ (33 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner
- **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
- **Company Size:** 76% Small-Business, 24% Mid-Market


#### What Are Fax.Plus's Pros and Cons?

**Pros:**

- Faxing Services (15 reviews)
- Ease of Use (13 reviews)
- Helpful (7 reviews)
- Customer Support (6 reviews)
- Affordable (5 reviews)

**Cons:**

- Expensive (5 reviews)
- Fax Issues (4 reviews)
- Limitations (3 reviews)
- Poor Customer Support (3 reviews)
- Billing Issues (1 reviews)


### What Do G2 Reviewers Say About Fax.Plus?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **affordability and reliability** of Fax.Plus, making it ideal for secure and efficient faxing.
- Users find Fax.Plus to be **super easy to use** , benefiting from quick customer support and helpful features.
- Users value the **helpful customer support** and intuitive design of Fax.Plus for efficient faxing.
- Users appreciate the **excellent customer support** from Fax.Plus, highlighting its quick and helpful responses.
- Users find Fax.Plus to be an **affordable option** for sending faxes without compromising on quality.

**Cons:**

- Users find Fax.Plus **expensive** due to high subscription tiers needed for HIPAA compliance and rising costs.
- Users often struggle with **fax usage tracking issues** , as it counts multiple pages for each recipient, complicating cost management.
- Users face **significant limitations** with Fax.Plus, including document verification delays and strict sending/import restrictions.
- Users express dissatisfaction with **poor customer support** , highlighting billing errors and lack of prompt live assistance.
- Users express frustration over recurring **billing issues** and unhelpful customer service, impacting their overall satisfaction.

#### What Are Recent G2 Reviews of Fax.Plus?

**"[FaxPlus Makes Sending Faxes Easy](https://www.g2.com/survey_responses/fax-plus-review-12895996)"**

**Rating:** 5.0/5.0 stars
*— Rejs H.*

[Read full review](https://www.g2.com/survey_responses/fax-plus-review-12895996)

---

**"[Easy to Use and Affordable](https://www.g2.com/survey_responses/fax-plus-review-12455060)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Health, Wellness and Fitness*

[Read full review](https://www.g2.com/survey_responses/fax-plus-review-12455060)

---


#### What Are G2 Users Discussing About Fax.Plus?

- [How does fax Plus work?](https://www.g2.com/discussions/how-does-fax-plus-work) - 1 comment
- [How many pages can I fax with fax Plus?](https://www.g2.com/discussions/how-many-pages-can-i-fax-with-fax-plus) - 1 comment
- [What are the features of fax?](https://www.g2.com/discussions/what-are-the-features-of-fax) - 1 comment

### 7. [HelloFax](https://www.g2.com/products/hellofax/reviews)
By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online.


**Average Rating:** 4.5/5.0
**Total Reviews:** 57
**How Do G2 Users Rate HelloFax?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Storage:** 8.4/10 (Category avg: 8.5/10)
- **Contact Management:** 9.1/10 (Category avg: 8.5/10)

**Who Is the Company Behind HelloFax?**

- **Seller:** [Dropbox](https://www.g2.com/sellers/dropbox)
- **Year Founded:** 2007
- **HQ Location:** San Francisco, California
- **Twitter:** @Dropbox (3,279,477 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/167251/ (4,149 employees on LinkedIn®)
- **Ownership:** NASDAQ: DBX

**Who Uses This Product?**
- **Company Size:** 44% Small-Business, 42% Mid-Market



#### What Are Recent G2 Reviews of HelloFax?

**"[Does what it's supposed to do](https://www.g2.com/survey_responses/hellofax-review-8997374)"**

**Rating:** 5.0/5.0 stars
*— Barbara O.*

[Read full review](https://www.g2.com/survey_responses/hellofax-review-8997374)

---

**"[Ease of use and quality are hreat](https://www.g2.com/survey_responses/hellofax-review-9193915)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Health, Wellness and Fitness*

[Read full review](https://www.g2.com/survey_responses/hellofax-review-9193915)

---


#### What Are G2 Users Discussing About HelloFax?

- [What is HelloFax used for?](https://www.g2.com/discussions/what-is-hellofax-used-for) - 1 comment

### 8. [iFax](https://www.g2.com/products/ifax/reviews)
iFax is an enterprise-grade, cloud-based fax and document exchange platform built for regulated industries that require secure, compliant, and scalable communication workflows. Designed for healthcare, finance, government, and legal operations, iFax provides HIPAA, GLBA, FERPA, and SOC 2 aligned workflows, complete with audit logs, encryption, BAAs, and granular admin controls. iFax replaces legacy fax servers and outdated FoIP systems with a modern, cloud-native platform that supports secure transmissions, EHR/EMR integrations, MFP connectivity, and developer-friendly APIs. Teams can send, receive, automate, and monitor high-volume fax workflows across departments and distributed environments using web, email, or mobile apps. With a mature infrastructure, global availability, and a proven track record across thousands of organizations, iFax enables regulated teams to exchange sensitive data with high reliability and at scale. The platform supports automated routing, AI-assisted data extraction, and no-code workflows, helping enterprises meet strict compliance requirements while reducing operational burden.


**Average Rating:** 4.7/5.0
**Total Reviews:** 465
**How Do G2 Users Rate iFax?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.8/10)
- **Storage:** 8.8/10 (Category avg: 8.5/10)
- **Contact Management:** 8.5/10 (Category avg: 8.5/10)

**Who Is the Company Behind iFax?**

- **Seller:** [iFax](https://www.g2.com/sellers/ifax)
- **Company Website:** https://ifaxapp.com/
- **Year Founded:** 2008
- **HQ Location:** San Francisco, US
- **Twitter:** @ifaxapp (208 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ifax/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 17% Small-Business, 3% Mid-Market


#### What Are iFax's Pros and Cons?

**Pros:**

- Ease of Use (228 reviews)
- Faxing Services (160 reviews)
- Simple (92 reviews)
- Speed (54 reviews)
- Convenience (33 reviews)

**Cons:**

- Expensive (70 reviews)
- Fax Issues (62 reviews)
- Limitations (18 reviews)
- Slow Performance (15 reviews)
- Limited Customization (7 reviews)


### What Do G2 Reviewers Say About iFax?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find iFax to be **incredibly user-friendly** , allowing quick and easy document submissions with just a few taps.
- Users value the **quick delivery and seamless installation** of iFax, enhancing their faxing experience significantly.
- Users value the **simplicity and ease of use** of iFax, appreciating its straightforward setup and navigation.
- Users love the **fast document sending** of iFax, significantly speeding up transactions compared to traditional mailing methods.
- Users highlight the **superior convenience** of iFax, making it easy and straightforward to use.

**Cons:**

- Users feel the **pricing is too high** for infrequent use, wishing for more affordable options or a better free trial.
- Users find the **fax issues** frustrating, especially with the lack of bulk fax options and automatic number populating.
- Users find the **high pricing and lack of a free version** frustrating, especially for occasional use, complicating decisions.
- Users experience **slow performance** with iFax, leading to frustration and delayed tasks despite eventual support assistance.
- Users find the **limited customization** options frustrating, hindering user-friendliness and ease of editing within iFax.

#### What Are Recent G2 Reviews of iFax?

**"[Seemless email to Fax solution with peach of mind](https://www.g2.com/survey_responses/ifax-review-12210933)"**

**Rating:** 4.0/5.0 stars
*— Rahul B.*

[Read full review](https://www.g2.com/survey_responses/ifax-review-12210933)

---

**"[Worked fast](https://www.g2.com/survey_responses/ifax-review-12392067)"**

**Rating:** 4.5/5.0 stars

[Read full review](https://www.g2.com/survey_responses/ifax-review-12392067)

---



### 9. [CocoFax](https://www.g2.com/products/cocofax/reviews)
CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions.


**Average Rating:** 4.6/5.0
**Total Reviews:** 184
**How Do G2 Users Rate CocoFax?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.8/10)
- **Storage:** 9.4/10 (Category avg: 8.5/10)
- **Contact Management:** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind CocoFax?**

- **Seller:** [CocoFax](https://www.g2.com/sellers/cocofax)
- **HQ Location:** Singapore
- **Twitter:** @coco_fax (1,501 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cocofax/about (5 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Accounting
- **Company Size:** 73% Small-Business, 21% Mid-Market


#### What Are CocoFax's Pros and Cons?

**Pros:**

- Faxing Services (4 reviews)
- Ease of Use (3 reviews)
- Email Notifications (1 reviews)
- Free Services (1 reviews)
- Implementation Ease (1 reviews)

**Cons:**

- Billing Issues (1 reviews)
- Difficult Setup (1 reviews)
- Fax Issues (1 reviews)
- Limitations (1 reviews)
- Limited Customization (1 reviews)


### What Do G2 Reviewers Say About CocoFax?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **reliable and high-quality fax transmissions** of CocoFax, making faxing easy and efficient.
- Users value the **ease of use** of CocoFax, enabling hassle-free faxing from desktop and mobile devices.
- Users value the **email notifications** from CocoFax, ensuring they never miss an important fax communication.
- Users value the **free services** of CocoFax, offering unlimited trials with permanent fax numbers.
- Users praise the **implementation ease** of CocoFax, allowing effortless fax sending from desktop and mobile devices.

**Cons:**

- Users report **billing issues** with CocoFax, facing unresponsive support and unresolved payment problems, leading to frustration.
- Users express frustration over the **difficult setup** of CocoFax, which led to ongoing issues with fax functionality.
- Users often face **fax issues** with CocoFax, rendering the service frustrating and ineffective despite subscription payments.
- Users note a **limit of 60 pages per month** , which may restrict plans for heavier faxing needs.
- Users are frustrated by the **limited customization** options for facsimile cover pages in CocoFax.

#### What Are Recent G2 Reviews of CocoFax?

**"[Reliable, High-Quality Faxing with CocoFax](https://www.g2.com/survey_responses/cocofax-review-12007870)"**

**Rating:** 5.0/5.0 stars
*— Justin C.*

[Read full review](https://www.g2.com/survey_responses/cocofax-review-12007870)

---

**"[Excellent for WFH](https://www.g2.com/survey_responses/cocofax-review-11145814)"**

**Rating:** 5.0/5.0 stars
*— Kay C.*

[Read full review](https://www.g2.com/survey_responses/cocofax-review-11145814)

---




## What Is Online Fax Software?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)