--- title: Fax.Plus Reviews meta\_title: 'Fax.Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Fax.Plus works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 60 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Fax.Plus Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **affordable and efficient faxing services** of Fax.Plus, praising its HIPAA compliance and reliability. [(15 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338536&qs=pros-and-cons#reviews) Users love the **ease of use** of Fax.Plus, appreciating its intuitive features and quick customer support. [(13 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338503&qs=pros-and-cons#reviews) Users find Fax.Plus to be **easy to use** , appreciating its intuitive navigation and helpful customer support. [(7 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338658&qs=pros-and-cons#reviews) Users appreciate the **quick and helpful customer support** offered by Fax.Plus, enhancing their overall experience. [(6 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338832&qs=pros-and-cons#reviews) Users value the **affordability** of Fax.Plus, finding it a cost-effective solution for their faxing needs. [(5 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338423&qs=pros-and-cons#reviews) Users find the **expensive pricing** of Fax.Plus cumbersome, especially for essential HIPAA compliance features at higher tiers. [(5 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338729&qs=pros-and-cons#reviews) Users are frustrated with **fax usage tracking** that inflates page counts, impacting their efficiency and costs. [(4 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338294&qs=pros-and-cons#reviews) Users face **import limitations and unclear error messages** that complicate the faxing process and frustrate efficiency. [(3 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338361&qs=pros-and-cons#reviews) Users express disappointment in the **poor customer support** , facing unresolved issues and limited live assistance options. [(3 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338711&qs=pros-and-cons#reviews) Users face persistent **billing issues** that lead to frustration and dissatisfaction with customer service responsiveness. [(1 mentions)](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338518&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fax.Plus ##### 1. Faxing Services Users value the **affordable and efficient faxing services** of Fax.Plus, praising its HIPAA compliance and reliability. [ See 15 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338536&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Secure E-Faxing, But Sharing Needs Improvement" What do you like about Fax.Plus? E-faxing is much more secure than paper faxing. We liked that the API was also able to batch-send daily faxes from our document management system. DR David R. Mid-Market (51-1000 emp.) 5.0/5 "Fax Plus Ease of Use" What do you like about Fax.Plus? The Fax.Plus platform makes it very easy for all of our staff to send faxes from their Outlook client. As the IT Administrator, I rarely have to be in ##### 2. Ease of Use Users love the **ease of use** of Fax.Plus, appreciating its intuitive features and quick customer support. [ See 13 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and Effortless to Use" What do you like about Fax.Plus? Its ease of use - it is intuitive to move around and find what you need. Customer support is also helpful. ![Abdul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul K.") AK Abdul K. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and Use, But Lacks HIPAA Compliance at Basic Tier" What do you like about Fax.Plus? Ease of setup and use. The basic subscription tier was adequate for my needs until I found out that it was not HIPAA-compliant. ##### 3. Helpful Users find Fax.Plus to be **easy to use** , appreciating its intuitive navigation and helpful customer support. [ See 7 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and Effortless to Use" What do you like about Fax.Plus? Its ease of use - it is intuitive to move around and find what you need. Customer support is also helpful. ![Lewis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lewis B.") LB Lewis B. Mid-Market (51-1000 emp.) 4.5/5 "Delivers as Promised with Excellent Support" What do you like about Fax.Plus? It does what it is supposed to do, support is great ##### 4. Customer Support Users appreciate the **quick and helpful customer support** offered by Fax.Plus, enhancing their overall experience. [ See 6 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338832&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and Effortless to Use" What do you like about Fax.Plus? Its ease of use - it is intuitive to move around and find what you need. Customer support is also helpful. ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Small-Business (50 or fewer emp.) 5.0/5 "Love this Service!" What do you like about Fax.Plus? Very easy to use and the Customer Service was great! ##### 5. Affordable Users value the **affordability** of Fax.Plus, finding it a cost-effective solution for their faxing needs. [ See 5 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338423&qs=pros-and-cons#reviews) See Related User Reviews ![Abdul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul K.") AK Abdul K. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and Use, But Lacks HIPAA Compliance at Basic Tier" What do you like about Fax.Plus? Ease of setup and use. The basic subscription tier was adequate for my needs until I found out that it was not HIPAA-compliant. JD Jamie D. Mid-Market (51-1000 emp.) 4.0/5 "It does what it is supposed to" What do you like about Fax.Plus? It was very easy to set up, port existing numbers, and deploy to users. The cost is affordable compared to many other cloud solutions and is far bette ### 5 Cons or Disadvantages of Fax.Plus ##### 1. Expensive Users find the **expensive pricing** of Fax.Plus cumbersome, especially for essential HIPAA compliance features at higher tiers. [ See 5 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338729&qs=pros-and-cons#reviews) See Related User Reviews ![Abdul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul K.") AK Abdul K. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and Use, But Lacks HIPAA Compliance at Basic Tier" What do you dislike about Fax.Plus? Not HIPAA compliant at the basic subscription tier. Other, more affordable options exist. The basic monthly subscription rate was adequate for my need ![Kristine B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristine B.") KB Kristine B. Small-Business (50 or fewer emp.) 5.0/5 "Effortless to Use and Highly Satisfying" What do you dislike about Fax.Plus? Maybe price could be lower for the customers. ##### 2. Fax Issues Users are frustrated with **fax usage tracking** that inflates page counts, impacting their efficiency and costs. [ See 4 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338294&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Secure E-Faxing, But Sharing Needs Improvement" What do you dislike about Fax.Plus? Sharing faxes between colleagues wasn't simple for users. JD Jamie D. Mid-Market (51-1000 emp.) 4.0/5 "It does what it is supposed to" What do you dislike about Fax.Plus? My only dislike is how it tracks usage. If three people are monitoring a line and a five-page fax is delivered, it counts as 15 pages used. I would mu ##### 3. Limitations Users face **import limitations and unclear error messages** that complicate the faxing process and frustrate efficiency. [ See 3 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338361&qs=pros-and-cons#reviews) See Related User Reviews ![Kane P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kane P.") KP Kane P. Small-Business (50 or fewer emp.) 5.0/5 "Fax.Plus is a game-changer and a reliable tool for online faxing" What do you dislike about Fax.Plus? Verification of official documents takes a bit of time. ![Antonio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio S.") AS Antonio S. Small-Business (50 or fewer emp.) 5.0/5 "Ease of use to be able to send hundreds of faxes." What do you dislike about Fax.Plus? Sending limitation of 500. Import limitation of 1000. Not being able to customize faxes with first/last name or contact metadata. The most annoying pa ##### 4. Poor Customer Support Users express disappointment in the **poor customer support** , facing unresolved issues and limited live assistance options. [ See 3 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338711&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Small-Business (50 or fewer emp.) 5.0/5 "Love this Service!" What do you dislike about Fax.Plus? You have to use email to contact someone in customer service rather than a phone call but the email replies are always very prompt and helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Disappointed" What do you dislike about Fax.Plus? After being a customer for years, I am very disappointed in how they handled my recent complaint. This is the second time they have made a billing err ##### 5. Billing Issues Users face persistent **billing issues** that lead to frustration and dissatisfaction with customer service responsiveness. [ See 1 mentions ](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338518&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Disappointed" What do you dislike about Fax.Plus? After being a customer for years, I am very disappointed in how they handled my recent complaint. This is the second time they have made a billing err ## Top-Rated Alternatives [ ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![iFax](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax") iFax 4.7/5(480) ](https://www.g2.com/products/ifax/reviews) [ ![CocoFax](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax") CocoFax 4.6/5(188) ](https://www.g2.com/products/cocofax/reviews) [ View All Alternatives ](https://www.g2.com/products/alohi-fax-plus/competitors/alternatives) ![Peter C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter C.") PC Peter C. attorney Small-Business (50 or fewer emp.) 7/16/2026 "unreliable and waste of money" 0/5 What do you like best about Fax.Plus? I didn't like it at all. If anything, maybe the interface which is minimal. and not sufficient. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? I switched to Fax.Plus expecting a reliable business fax service, but it turned out to be one of the most frustrating software experiences I’ve had. Our law firm primarily faxes documents to the IRS and other government agencies. With our previous provider, these transmissions generally went through on the first attempt. With Fax.Plus, first attempts frequently failed, requiring us to resend the same fax multiple times before it would finally go through. When I contacted support, the response was essentially that IRS fax lines are busy and that I should send faxes during off-peak hours, break documents into smaller batches, wait between retries, or enable automatic retries. None of those are realistic solutions for a professional office handling time-sensitive tax filings during normal business hours. A fax service should reliably handle standard business use cases—not require customers to reorganize their workflow around its limitations. Even worse, enabling auto-retry simply consumed additional pages from our monthly allotment while repeatedly attempting the same failed transmission. That shifts the cost of the product’s reliability issues onto the customer. After concluding the service wasn’t suitable for our practice, I requested cancellation and a prorated refund shortly after signing up. Despite acknowledging that engineering would investigate the issue, the company refused any prorated refund because of its annual subscription policy. Support representatives were polite, but the outcome was disappointing: practical concerns were met with generic troubleshooting advice instead of a meaningful solution, and the company stood behind its refund policy despite unresolved reliability issues. If your business depends on dependable fax delivery—especially to government agencies where failed transmissions can have serious consequences—I cannot recommend Fax.Plus. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? It isn’t solving anything for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rejs H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rejs H.") RH Rejs H. Inspektor Planifikimi Small-Business (50 or fewer emp.) 5/31/2026 "FaxPlus Makes Sending Faxes Easy" 5/5 What do you like best about Fax.Plus? FaxPlus is a great service to send faxes Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? Nothing to complain about—every FaxPlus feature is amazing. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? FaxPlus is considering to add Albania to the list of the countries to send faxes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abdul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul K.") AK Abdul K. Psychotherapist Small-Business (50 or fewer emp.) 11/22/2025 "Easy Setup and Use, But Lacks HIPAA Compliance at Basic Tier" 3.5/5 What do you like best about Fax.Plus? Ease of setup and use. The basic subscription tier was adequate for my needs until I found out that it was not HIPAA-compliant. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? Not HIPAA compliant at the basic subscription tier. Other, more affordable options exist. The basic monthly subscription rate was adequate for my needs until I discovered that it was not HIPAA compliant and that I works need to subscribe at a much higher tier than I needed just to get HIPAA compliance. This felt like an unnecessary coat to party for features and functions that I find want is need in order to get into, pretty essential inner. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? Need to have a fax number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 3/9/2026 "Easy to Use and Affordable" 5/5 What do you like best about Fax.Plus? easy to use, affordable, site was easy to navigate Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? n/a - i did not have any issues with fax plus Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? i needed a cost effective way of sending and receiving faxes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/1/2025 "Intuitive and Effortless to Use" 5/5 What do you like best about Fax.Plus? Its ease of use - it is intuitive to move around and find what you need. Customer support is also helpful. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? I'd like to have templated cover pages, maybe there are I am not seeing. The count of pages are not actually "pages." Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? Fax.plus integrates with our proprietary software as well as functions independently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lewis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lewis B.") LB Lewis B. IT Director Mid-Market (51-1000 emp.) 10/21/2025 "Delivers as Promised with Excellent Support" 4.5/5 What do you like best about Fax.Plus? It does what it is supposed to do, support is great Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? Getting users over from personal accounts Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? Gives our case workers a fax presence which is essential for the industry we work with Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Business Manager Small-Business (50 or fewer emp.) 10/21/2025 "Love this Service!" 5/5 What do you like best about Fax.Plus? Very easy to use and the Customer Service was great! Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? You have to use email to contact someone in customer service rather than a phone call but the email replies are always very prompt and helpful. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? We needed to keep our Fax number but didn't want to pay for a phone line when we don't use faxes that much. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/24/2025 "Secure E-Faxing, But Sharing Needs Improvement" 4/5 What do you like best about Fax.Plus? E-faxing is much more secure than paper faxing. We liked that the API was also able to batch-send daily faxes from our document management system. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? Sharing faxes between colleagues wasn't simple for users. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? Fax.plus helped to streamline our communication securely and helped get our company to be less paper reliance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Jamie D. System Administrator III Mid-Market (51-1000 emp.) 3/20/2025 "It does what it is supposed to" 4/5 What do you like best about Fax.Plus? It was very easy to set up, port existing numbers, and deploy to users. The cost is affordable compared to many other cloud solutions and is far better than physical devices. Support is always responsive and helpful. We currently have just over 200 users using the service. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? My only dislike is how it tracks usage. If three people are monitoring a line and a five-page fax is delivered, it counts as 15 pages used. I would much prefer that it be counted as just five pages. It just makes us more conscious of how many people are assigned to actual fax lines. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? We migrated to Fax.Plus so we could retire an old on-premise faxing solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Antonio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio S.") AS Antonio S. CTO Small-Business (50 or fewer emp.) 1/31/2025 "Ease of use to be able to send hundreds of faxes." 5/5 What do you like best about Fax.Plus? Ease of use of the UI to send out faxes. There aren't a lot of features that bloat the UI. Review collected by and hosted on G2.com. What do you dislike about Fax.Plus? Sending limitation of 500. Import limitation of 1000. Not being able to customize faxes with first/last name or contact metadata. The most annoying part is the errors when attempting to import aren't explicit as to why something failed. I'd like to know exactly why something failed - typically this resulted in me going through the CSV in batches to try and find the error which was typically a phone number too long or too short. It also seems like the font or formatting of the spreadsheet can cause an error/failure to import. Review collected by and hosted on G2.com. What problems is Fax.Plus solving and how is that benefiting you? To be able to send out faxes to a rolodex of our 30k contacts from our desk without having to register for a fax machine/phone number. Review collected by and hosted on G2.com. 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