# HelloFax Reviews **Vendor:** Dropbox **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.5/5.0 **Total Reviews:** 57 ## About HelloFax By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online. ## HelloFax Reviews ### 1. Does what it's supposed to do **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about HelloFax?** Online cyrrent platform for an outdated concept **What do you dislike about HelloFax?** There is nothing to dislike. It's fax it does what you need it to and not much more. **What problems is HelloFax solving and how is that benefiting you?** HelloFax solved the problem of having a VOIP line and not wanting to have a whole fax machine but still needing to send the periodic fax. ### 2. Ease of use and quality are hreat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about HelloFax?** Fax without a fax? Yes, please. We don't have this functionality built into our phone system, so having it here and easy to use it great. **What do you dislike about HelloFax?** I wish it was integrated into my EMR, but I think this is possible with some dev work. **What problems is HelloFax solving and how is that benefiting you?** Fax is somehow outdated but also necessary, this is meeting the need and filling the gaps. ### 3. Good Experience with HelloFax **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher W. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about HelloFax?** Easy way to send faxes without the paper and expensive machines. **What do you dislike about HelloFax?** No real downsides right now - suits our needs well. **What problems is HelloFax solving and how is that benefiting you?** In the Healthcare Industry, lots of work is still done on paper. This is a good way to digitize some of that paper and still communicate as needed. ### 4. HelloFax is great for faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdinand B. | IT Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about HelloFax?** Getting started with HelloFax only takes a few minutes. The plans are priced relatively low compared to other faxing services I've looked at or tried. The overall service quality is excellent. Faxes are sent and received very quickly. The account dashboard is designed with basic graphic elements and simple buttons and links to navigate to different features. I like being able to access my old faxes and pull up contact information within the HelloFax account. Also, we don't have to hear the squeaky sound of a fax machine. **What do you dislike about HelloFax?** There isn't a whole lot other than sending receiving faxes that we can do with HelloFax. Other faxing platforms offer enhanced solutions for teams, but HelloFax mainly focuses on its core faxing service compared to some other online faxing services. **What problems is HelloFax solving and how is that benefiting you?** I can upload documents straight from my computer and have them faxed to any phone number within minutes. I get email notifications when a fax has been sent, or one has been received to my account. I have access to all my previously sent faxes, so I can stay organized and keep track of the faxes that I worked on and processed. We can use HelloFax for a low price that is comparable or less in cost than standard faxing services with a fax machine or internet-based faxing. ### 5. We can send faxes with little hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Melvin R. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about HelloFax?** Just the simplicity of it. HelloFax focuses on faxing rather than all sorts of auxiliary business services like some other online communications software. The fees are reasonable and flexible. I don't feel stuck in some plan that can lose value over time. The support people can be reached easily to help us work through problems that might present themselves. **What do you dislike about HelloFax?** I dislike having to think of something to dislike since I like HelloFax a lot. I think one downside of using an online faxing service like this, compared to a regular fax machine, is the security risks of someone accessing your account and being able to view and alter things in it. **What problems is HelloFax solving and how is that benefiting you?** I can make life easier when it comes to faxing. All of my faxes are organized with timestamps and other sending and receiving data. I can maintain a list of contacts to access for future faxes. When I didn't have this service, I'd have to look for fax machines or pay more for pay-as-you-go faxing services. I use HelloFax to send and receive contracts and other business documents. ### 6. Simple and low priced **Rating:** 5.0/5.0 stars **Reviewed by:** Ella D. | Account Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2022 **What do you like best about HelloFax?** HelloFax keeps faxing tasks as simplified as can be. I like that we can get notifications and access our faxes through our HelloFax online account at any time from anywhere. HelloFax is great for accounting and keeping track of the faxes that come in and out of our account. **What do you dislike about HelloFax?** HelloFax has been great. I can't really think of anything negative about it so far. When compared to other online faxing services though, it probably doesn't have the most features for online faxing platforms. **What problems is HelloFax solving and how is that benefiting you?** I've used HelloFax for quite a while now to send and receive faxes through the internet instead of a phone line. It saves me a boatload of time from having to use a fax machine and also reduces the cost of faxing. I can perform faxing duties completely online and have dependable accountability for all the fax transmissions. ### 7. Paperless has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about HelloFax?** I would recommend HelloFax to anyone that works in an office with a high amount of correspondence. As we live in an increasingly paperless age, we must communicate using fast, efficient, electronic methods. Hellofax accomplishes this on every front. **What do you dislike about HelloFax?** If it doesn't already, Hellofax should have an option to add a contacts list for frequently used numbers. It does remember them and makes suggestions using the numbers only, but it would be far more convenient to have a contacts list. **What problems is HelloFax solving and how is that benefiting you?** The obvious solution is that it allows us to send a high amount of faxes simultaneously. The amount of time we save is incredible. The confirmations are also sent right away. ### 8. We don't have to own a fax machine **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2020 ### 9. Easy way to send faxes! **Rating:** 5.0/5.0 stars **Reviewed by:** J.R. D. | Senior Editor & Personal Finance Reporter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about HelloFax?** What I really enjoyed is that I could send faxes for free without leaving home. I had to do this for student loans when I was living abroad, do Hello Fax was a savior. **What do you dislike about HelloFax?** I was worried that the transmission wouldn't go through, even though it almost always did. In one case (IIRC) the fax just wouldn't go through, but I don't think this is any different than using a regular fax machine. **Recommendations to others considering HelloFax:** Just try it. I think you'll find that it lives up to the hype: simple, efficient and reliable. **What problems is HelloFax solving and how is that benefiting you?** Simple. I don't have to pay a fee to fax something at a local office supply store, and I don't need to buy a fax machine. I send everything online and have digital records I can save to my laptop. ### 10. Use less fax machine with HelloFax! **Rating:** 4.5/5.0 stars **Reviewed by:** Dusty K. | Leerwerkmakelaar, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2020 **What do you like best about HelloFax?** The handling of fax devices was always one of the most difficult tasks for office papers. I've already submitted faxes electronically using a variety of device and a browser, however HelloFax makes it much easier to sign in and get all the resources ready for me in simplified form. HelloFax gave me all the general information when I agreed to sign up to continue and simply fax in a moment. **What do you dislike about HelloFax?** I guess the only important qualification to use HelloFax is to have a connection to the internet. And submitting a fax would be a concern if there are situations when I don't get a connection to the internet. The e-mail message to fax function is not as straightforward as the use of fax tools on your site. **Recommendations to others considering HelloFax:** I personally believe that HelloFax is a positive tool and may make faxing far increasingly less difficult to access because everything on a single account is descriptive and online. **What problems is HelloFax solving and how is that benefiting you?** HelloFax has made it easier for me to photocopy and not to choose a fax device frequently. I reckon that profitability is quite good although it can sometimes be a little expensive than most other faxing techniques. I could go to business locations though, to fax a lot of times, so the costs are definitely more then what HelloFax would pay me. I could have a fax-number via HelloFax that enables me, because I would with document text or email, to obtain faxes at a certain time. ### 11. We no longer have to own a fax machine. **Rating:** 4.5/5.0 stars **Reviewed by:** Elodie H. | Talent Acquisition Specialist., Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2020 **What do you like best about HelloFax?** Hellofax simply makes it easier to send and receive fax messages, without going through the hassle of actually owning a fax machine. It is way cheaper than owning and managing a fax machine. **What do you dislike about HelloFax?** Nothing actually. I have never been upset at anytime while using Hellofax. It is available from the comfort of my browser and I get notified every time I receive a new fax message. **What problems is HelloFax solving and how is that benefiting you?** Hellofax allows my company own a virtual fax number, through which partner companies can send fax messages to. Since we do not always have a need to fax messages, Hellofax allows us use the features of a fax machine whenever it is needed - no maintenance needed. ### 12. HelloFax is the best solution for an old technology of Fax in this century **Rating:** 5.0/5.0 stars **Reviewed by:** Stella N. | Laboratory Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2020 **What do you like best about HelloFax?** Free 5 fax is given when you first register to Hellofax. As you use HelloFax more, you feel needof buying Fax credits. Its user interface is simple and useful, also sendind a scanned document as fax tooks only two clicks. Fast and basic. **What do you dislike about HelloFax?** Mobile application is not available, hope they will release mobile application of HelloFax. So, instead of sending phone-scanned files to computer, I can directly fax them via mobile. **What problems is HelloFax solving and how is that benefiting you?** Governmental companies in overseas countries only accept legal agreements as hardcopy or fax, therefore I need to send them documents by Fax. HelloFax is saving my life as they do not accept documents by emails. ### 13. HelloFraud **Rating:** 0.5/5.0 stars **Reviewed by:** Michael C. | Senior Cybersecurity Specialist - Information Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about HelloFax?** Having a vendor that will do ad hoc faxes for you is a great asset. It is just too bad that they cannot get their billing straightened out. **What do you dislike about HelloFax?** I did a 30-day trial and canceled before the 30-day trial was up. I was still charged from July through December 2019 for $9.99, although I had canceled the recurring charge in June 2019. **Recommendations to others considering HelloFax:** Keep a printed copy of the cancellation notice when you cancel your account with them either in a physical or digital format. The vendor DOES NOT have contact information on their site! **What problems is HelloFax solving and how is that benefiting you?** I have had to put in a fraud alert to USAA for this vendor. USAA also had to place a stop payment for this vendor. There is not a contact number on the HelloFax site to contact anyone to inform them. When I closed the account, a screen popped up and said that the recurring charge halted, and I would not charge me again but for any ad hoc faxes that I performed at $0.99/pg. To me, that was fine until they kept charging the $9.99/mo. ### 14. Fast and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Drae B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about HelloFax?** You do not have to leave your desk and everything is handled electronically. **What do you dislike about HelloFax?** It takes a while to deliver the fax when there are multiple pages. **What problems is HelloFax solving and how is that benefiting you?** We are able to send fax internally and externally with ease. ### 15. A better way for me to deal with faxing and receiving faxes **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond L. | Account Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about HelloFax?** The layout of the HelloFax account is well-spaced and organized with concise menu items and tools. I can add new documents very quickly and get a fax sent with just an internet connection, as opposed to a phone connection a standard fax machine might require. The costs are not bad and are totally worth the time savings and reduced efforts needed to manage faxes going in and out of my office. It's also nice that I can get notifications about account activity. **What do you dislike about HelloFax?** I think using HelloFax on my mobile web browser isn't nearly as intuitive as it is using the standard computer version. I think they can do a better job at sizing and positioning the controls to make HelloFax more comfortable to use on the phone. **Recommendations to others considering HelloFax:** I think people that I work with like the fact that I use HelloFax and can process faxes in very little time. I think the same benefits can be enjoyed by new users that want to reduce the obstacles involved in managing faxes. **What problems is HelloFax solving and how is that benefiting you?** HelloFax is a faxing platform that I can easily access through the website portal or through email. It has been a versatile faxing system that allows me to stay on top of faxes regardless of where I'm located. HelloFax helps to move business transactions forward faster and also allows me to track transmissions in a way that wouldn't be possible with a standard physical fax machine. ### 16. Fax is an old technology but HelloFax is still new **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmet Fatih I. | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2020 **What do you like best about HelloFax?** HelloFax gives free fax when you sign up first. After you use your free credits, it attracts you to buy credits as it is a perfect solution for Faxing. Fax is an old technology but still some companies accepting it and I need it. It is international fax fees are reaaly conveinent. User interface and fax process is very simple. **What do you dislike about HelloFax?** They need to release a mobile application. It will make our experience better. **What problems is HelloFax solving and how is that benefiting you?** For legal document sharing some organizations only accepts physical copies of documents or fax. They do not accept emailing documents. Therefore, HelloFax becomes vital in this kind of situations. ### 17. Hellofax is FAST and easy! Available from anywhere! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about HelloFax?** I love that I can fax things from anywhere - I'm not tied to a machine in a corner from 1995. I can fax digital files or scan in paper files and zip them off. I also don't have to stay on the page while it faxes. **What do you dislike about HelloFax?** Nothing, honestly, I really enjoy every aspect of HelloFax. It's simple, easy to use, I don't have issues with it. I have two fax numbers - my own, and the main office one. **Recommendations to others considering HelloFax:** Definitely do it! It's so easy and I would say YES! **What problems is HelloFax solving and how is that benefiting you?** Being able to work from home and fax from home. ### 18. I much prefer using HelloFax over a fax machine **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew J. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about HelloFax?** Dealing with fax machines has always been one of the more complicated office document activities. I have sent faxes online before through various computer and web browser applications, but HelloFax makes everything easier to where I can just log in and have all of the tools laid out for me in a simple form. When I signed up, HelloFax provided me with all the basic information to get started and actually send faxes within 10 minutes. **What do you dislike about HelloFax?** I think that having an internet connection is pretty much the only major requirement needed to use HelloFax. So if there are cases where I don't have an internet connection, then sending a fax would be a problem. Using the email-to-fax feature isn't as intuitive as using the you website-based faxing tools. **Recommendations to others considering HelloFax:** I think that HelloFax is a good deal and can make faxing activities much easier and more accessible since everything is concise and online in one account. **What problems is HelloFax solving and how is that benefiting you?** Using HelloFax has given me the ability to fax more easily and not have to use a fax machine as often. I think that the pricing is pretty good even though it may be a little bit more expensive than other faxing method sometimes. However, I would find myself going to office stores to fax much of the time, so those prices are probably more than what it would cost me with HelloFax. I can have a fax number through HelloFax that allows me to receive faxes at any time as I would with text messages or email. ### 19. I can basically manage faxes as simply as I manage my emails **Rating:** 4.5/5.0 stars **Reviewed by:** Gerald D. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about HelloFax?** HelloFax has been a simple faxing website and email fax service I can use to send and receive faxes online. I used to have to need a phone connection, so I really like that I don't have to depend on that any longer. The HelloFax interface is relatively straightforward and makes things easy to find and use. I like being able to have a log history of my faxes that I can access anytime. The quality of the faxes I receive and send are often more clear compared to standard paper faxes. **What do you dislike about HelloFax?** The fee to use HelloFax is more than some of the competitors I've seen out there. I can't really talk about value though since I haven't used any other similar online faxing service. About using HelloFax though, there isn't really anything I dislike about it in the time I've used it. **Recommendations to others considering HelloFax:** I really like HelloFax and don't see how anyone or any company can't streamline their workflow more by using HelloFax. The cost can be neutralized, so to speak, by the amount of time you save and the efficiency you gain. **What problems is HelloFax solving and how is that benefiting you?** I have been able to send and receive faxes in a more convenient way. I can save paper and don't have to worry about having a phone connection or a big office fax machine. I'm able to retain a log of my faxes through my HelloFax account, which is helpful for me to keep track of faxes. Being able to use my email account for faxes saves me time from having to log into the HelloFax website or to prepare faxes the traditional way, which often takes more time. ### 20. I no longer loath the prospect of dealing with faxes **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel N. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2019 **What do you like best about HelloFax?** I like being able to send and receive faxes online through a website or my email. I can work with faxes identically to how I deal with most other digital communications like email. The process of sending a fax is relatively simple and quick for me to do. I don't have to print out or convert Word docs to PDFs in order to fax them. **What do you dislike about HelloFax?** I don't think there are quite enough advanced capabilities or features to warrant the full price levels of HelloFax. I still think it's worth it, but if HelloFax can develop more features to maybe increase productivity or enhance the capabilities of other software platforms, I think that could make me more satisfied with the pricing. **Recommendations to others considering HelloFax:** I think HelloFax is simple enough for most people to use, so I would recommend anyone to use HelloFax to bring your faxing online. **What problems is HelloFax solving and how is that benefiting you?** HelloFax lets me do all of my faxing online and removes the time-consuming steps I would typically need to perform with a regular fax machine. HelloFax also gives me the ability to keep a history of my faxes and stores faxes for future access. I can often turnaround faxes quickly and improve my workflow and processing times to help business get done faster. ### 21. A smooth online platform for me to send and receive faxes **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron W. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about HelloFax?** The HelloFax website has a nice design with clear instructions on what I need to do to send and receive faxes. After I signed up, I was able to send a fax pretty quickly. I like not having to rely on an office fax machine, which is something that obviously isn't very portable. I can send and receive faxes on the go through the HelloFax website or through my email. **What do you dislike about HelloFax?** There are some vendors I work with that don't accept online fax communications, so I'll occasionally have to drop by an office service store and pay for a few faxes. It probably wouldn't hurt for the cost of HelloFax to be lower or if we got higher fax limits. Also, I don't like that there isn't a mobile app version of HelloFax. **Recommendations to others considering HelloFax:** I'd recommend HelloFax if you prefer not to hassle with office fax machines and want to speed up the process of faxing. There are also many tools included that actually help you with creating documents to fax. So it's not only good for the actual faxing process. **What problems is HelloFax solving and how is that benefiting you?** Most of the time, I can avoid having to use or stand by an office fax machine waiting for a fax to come through. HelloFax lets me handle all of my faxing needs in the digital realm. I can access a log of faxes, which is great for keeping track of faxes and having backup copies in case I lose them somehow in my local device storage. ### 22. HelloFax brought all my faxing capabilities into the digital realm **Rating:** 4.0/5.0 stars **Reviewed by:** Paul H. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelloFax?** HelloFax is a very user-friendly online faxing service with tools that almost anyone can use with ease. I can send and receive faxes online and get notifications through email. I get my own unique fax number that can be used to receive faxes from standard fax machines. I can view faxes in the common PDF file format, which makes is both convenient for viewing and sending to others. HelloFax is a highly flexible system that allows me to use their service on a standard computer web browser or through an email client on my phone. **What do you dislike about HelloFax?** The mobile capabilities are a rather lacking. There is no mobile app I can use to access the HelloFax service. I don't have many file editing features in HelloFax. The sending and receiving limits aren't really that great for what we're paying. **Recommendations to others considering HelloFax:** HelloFax is a strong and capable online faxing service that can be well worth the price if you're constantly on the go. If you don't want to commit to a monthly or annual plan, you can actually pay as you go. **What problems is HelloFax solving and how is that benefiting you?** HelloFax helps me to bring all my major forms of communication into the digital space. It drastically reduces my need to go to the office supply store for fax services or equipment. I can basically manage my faxes with as much ease as I do with email. By connecting to Google Docs, I can quickly create and send documents completely online without the need to download any software. ### 23. Great for occasional faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | Student/Educator, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about HelloFax?** The HelloFax program is very easy to use. Although I use the pay-per-use service for occasional faxing, the plans are competitive to other fax service providers. Notifications of successful faxes are sent via email. No need for a landline phone. **What do you dislike about HelloFax?** The free service is short. Next is the pay-per-use which can add up if you fax multiple times but don't want a monthly cost because use varies. **What problems is HelloFax solving and how is that benefiting you?** I don't need a landline phone. I don't have to pay a monthly service. I can use the service on an individual fax cost. ### 24. Inexpensive and easy to use Internet Fax **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about HelloFax?** Sending a fax can be done either through email or through the web portal. Very little training for end users is required, which is always a plus. Adding and removing users is simple and an email is automatically sent to any new users with instructions on how to send faxes. Porting our existing fax numbers was quick and simple. **What do you dislike about HelloFax?** The invoices are less than professional. The admin portal isn't as intuitive as it could be. **Recommendations to others considering HelloFax:** Investigate which package is right for you. You can always start small and then upgrade when needed, it's quick and easy to do. **What problems is HelloFax solving and how is that benefiting you?** We needed an inexpensive and easy to use fax solution to replace our current fax system. We needed to be able to port our existing fax numbers to the system. ### 25. More convenient than an actual fax machine **Rating:** 5.0/5.0 stars **Reviewed by:** Christina Y. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about HelloFax?** The convenience and the fact that you no longer need an actual fax machine anymore. Although I find that fax machines will be obsolete in the next few years since we can send pdfs and docs through emails, there are still some places that only accept important docs through mail or fax. **What do you dislike about HelloFax?** Limited pages, unless you purchased the upgrade. **Recommendations to others considering HelloFax:** Use this instead of getting equipment with faxing capabilities. Might as well use this program because faxes will be obsolete in the next few years. **What problems is HelloFax solving and how is that benefiting you?** Sending forms and documents when the only option is fax or mail. I find this is the case with some offices and a lot of schools/universities. ### 26. I am Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about HelloFax?** I like the ease of use. HelloFax is very easy to navigate **What do you dislike about HelloFax?** I do not dislike anything about HelloFax. **Recommendations to others considering HelloFax:** I would recommend doing a few trial runs to know how the website functions. **What problems is HelloFax solving and how is that benefiting you?** I have not had any problems with HelloFax ### 27. amazing replacement for fax machine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about HelloFax?** Completely replaced fax machine, tells me that my fax has either sent or failed so I'm not wondering, keeps history of all faxed documents so I can look back at it **What do you dislike about HelloFax?** There is the rare time that faxes will fail to sent but it might not be the software's issue. I noticed when I fax to a number after hours it might fail but when I try again the next day during normal working hours it will go through so it might be the recipient's issue **What problems is HelloFax solving and how is that benefiting you?** No need for a fax machine. Saves paper. Data of past faxes is all easily retrievable ### 28. OK products terrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about HelloFax?** The product offered what they said they would. **What do you dislike about HelloFax?** Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing. **Recommendations to others considering HelloFax:** I am paying for a service I am not receiving and there are no invoices that can be found. Seems fraudulent at best. I will update this review if I get a refund. **What problems is HelloFax solving and how is that benefiting you?** Was able to fax transcripts to a university. ### 29. We don't need a Fax machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia M. | Sales And Marketing Specialist, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about HelloFax?** Paperless ; I really dislike having to deal with paper.From reading ,writing I try as much as possible to be paperless.Thus I am very happy with the paperless nature of Hellofax.Everytime we have been sent a fax message,it is forwarded to our email as a PDF document and when we need to send back a fax, we simply upload the file and send to the recipient fax number,all via the web.No paper,no trouble,no littering. Secure ; Majorly because it is paperless,we are saved from the hassle of ensuring physical documents are kept in save locations, with no third party access to them.One more reason to dislike paper documents I think. Integration : Hellofax integrates with Google drive,which is my teams default means to save documents in the cloud.We are able to send documents saved on our Google drive to clients via Fax and also backup faxed documents sent to us in Google drive. **What do you dislike about HelloFax?** Nothing. Hellofax saved us from those horrible looking machines called FAX. **What problems is HelloFax solving and how is that benefiting you?** We use Hellofax to receive and send fax messages without the need to own or manage a fax machine in-house,thereby saving us money and making us more efficient. ### 30. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | Interview Skill Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2018 **What do you like best about HelloFax?** It is very easy to use. There is an email confirmation that the fax was sent successfully. I also like that you can import files from programs like Google Drive and Dropbox. **What do you dislike about HelloFax?** I wish there was an option to pay per fax. The free plan allows 5 faxes per month, and the next plan is $9.99 per month. For a small business, there may be a need for more than 5 faxes in one month, but that amount of faxes don't occur every month to make the fee worth it. **What problems is HelloFax solving and how is that benefiting you?** Using a fax system without having a landline telephone number. ### 31. Hellofax saves us from the hassles of a physical Fax gadget. **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca D. | Software Development Engineer, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2018 **What do you like best about HelloFax?** A colleague of mine almost a decade ago , described the Fax machine as the worst office device in the universe.Few professionals who still have access to the Fax machine , probably think so too. However , years after my colleague made the above statement ,I still get to make use of the Fax machine ;without actually haven seen one in over two years ,not to talk about touching it. You ask how? Hellofax made this possible. Hellofax assigned my organization a Fax number , where partners send us fax documents, while we get our fax documents as a pdf emailed to our official email address.We also get an email confirmation for every time fax messages we send get delivered to the recipient. Thus we get the benefit of being able to use the Fax ,without actually having this horrible but useful gadget within the office space. **What do you dislike about HelloFax?** Nothing to dislike about Hellofax. It has eliminated the need for my company to own a physical fax machine. **What problems is HelloFax solving and how is that benefiting you?** Hellofax enable me send and receive fax documents without having to house a fax machine. Using the Hellofax app.I am able to send paper documents via fax to any fax machine in most part of the world ,without having access to physical paper or a Fax machine and get real time notification when my faxed documents are delivered ,without the need to wait by the side of my Fax machine,which was the norm just a decade ago. ### 32. Negative business impact **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer H. | Owner, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about HelloFax?** I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? **What do you dislike about HelloFax?** I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult?? **Recommendations to others considering HelloFax:** Very poor customer service **What problems is HelloFax solving and how is that benefiting you?** Not having to purchase a fax machine ### 33. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby O. | Sales & Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about HelloFax?** I love that you can even do it on your phone or tablet when you are on the go. This is very beneficial when your job requires you to travel. **What do you dislike about HelloFax?** I dont dislike anything about HelloFax. They are very effective and super helpful.Simce using Hellosign I am now having to be less in office. **Recommendations to others considering HelloFax:** None. **What problems is HelloFax solving and how is that benefiting you?** We are saving time and paper. ### 34. HelloFax makes faxing so much easier than using a fax machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Willy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about HelloFax?** The reason I moved from eFax to HelloFax is because we were getting spammed from spoofed eFax email addresses. I asked eFax for their IP address so we could whitelist it but they refused. HelloFax was very accommodating and promptly allowed us to whitelist them. Now that we have been using HelloFax for several years I really like the user interface on their website. It is intuitive so I do not have to spend much time training someone how to use it. It just works, and works well. **What do you dislike about HelloFax?** I have no dislikes about HelloFax, the product is great as is. **Recommendations to others considering HelloFax:** Use the trial and see how easy it is to use and administer. **What problems is HelloFax solving and how is that benefiting you?** We needed a HIPAA compliant method for sending and receiving faxes and HelloFax fit the specifications. ### 35. Strong fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Consultor superior, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2018 **What do you like best about HelloFax?** What I like most about HelloFax is that its use is very simple, especially on the desktop platform. Another positive aspect is that I can send faxes through my cell phone which saves me a lot of time. **What do you dislike about HelloFax?** What I dislike about this application is that it is not possible to program the faxes that I need to send automatically. This is an inconvenience for me since I waste a lot of time doing it manually. **Recommendations to others considering HelloFax:** HelloFax has many excellent fax functions in an easy-to-use platform. Your surplus rates are competitive, but your monthly rates are more expensive than others in our review, and you can not communicate with customer support through live chat or phone, which can be frustrating if you need immediate help. **What problems is HelloFax solving and how is that benefiting you?** The most common problem that I have solved using HelloFax has been to be able to send a fax to more than one person at a time, this I can easily do with this service. I can also send a fax internationally without any additional charge. ### 36. Great service for a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about HelloFax?** It works! It’s simple to use and affordable. I’ve used their sites and they don’t hold a candle to this one. **What do you dislike about HelloFax?** There’s really nothing to not Iike. It’s user friendly and at a great value. **Recommendations to others considering HelloFax:** Try it. Use it. Love it. It will exceed your expectations. **What problems is HelloFax solving and how is that benefiting you?** Communication via fax ### 37. faxing made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | receptionist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about HelloFax?** no waiting for long faxes to go trough on a traditional fax machine! **What do you dislike about HelloFax?** nothing, it is the best invention ever! **What problems is HelloFax solving and how is that benefiting you?** with hellofax we always have receipt of faxes or emails we send out ### 38. Gets the basics of sending and receiving fax documents. **Rating:** 4.5/5.0 stars **Reviewed by:** Temitope E. | Customer Service Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2018 **What do you like best about HelloFax?** Hellofax allows us fax documents to our clients without the need of a fax machine. I like Hellofax's idea of sending us a PDF version of sent fax documents and a confirmation mail upon every successfully received document sent to a clients fax. **What do you dislike about HelloFax?** Hellofax does a basic task and that involves enabling us send and receive fax and so far, it does this job perfectly well. **What problems is HelloFax solving and how is that benefiting you?** Our business puts us in situations where we have clients all over the world, and in a country like the UK for instance ; some of our clients still request for documents to be sent to them via fax. These days, we no longer bother ourselves, trying to work around using a Fax machine : we simply make use of Hellofax. Hellofax has eliminated the use if paper when it comes to faxing and also the need to maintain a fax machine. ### 39. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby O. | Resolution Specialist, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about HelloFax?** I love that it’s paperless and offers other features. **What do you dislike about HelloFax?** I wish they could change the color of the site to be more energy friendly. It’s already paperless why not add energy saving as well. **What problems is HelloFax solving and how is that benefiting you?** I’m solving faxing issues when my fax machine won’t work or I’m not in the office. ### 40. Eliminates the need of a fax machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Olabisi O. | QA Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about HelloFax?** I like that we are able to fax documents to our clients and partners without the need for a fax machine. I also like how hellofax sends us a PDF attachment containing our sent fax confirmation alongside a copy of the faxed document. **What do you dislike about HelloFax?** Hellofax works perfectly, thus no complaints as of this moment. **What problems is HelloFax solving and how is that benefiting you?** Hellofax makes it easy to get work done whenever we have needed to do business with partners who are majorly reachable via fax. Hellofax simply enable us send paper to our partners from the cloud, via the Hellofax app. As against via a fax machine, which we have no use of, courtesy of the effectiveness of this software. ### 41. Great and easy way to send a fax **Rating:** 4.5/5.0 stars **Reviewed by:** kay p. | Revenue Auditor, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about HelloFax?** I like the fact that i don't need a fax machine to send a fax. I can easily send a fax from anywhere. **What do you dislike about HelloFax?** when people send faxes to you if they don't put the 1 in front of the number 9 times out of 10 you will not receive the fax. **What problems is HelloFax solving and how is that benefiting you?** it is making the use of fax machines obsolete. I can easily work from home with out worrying about if i need to send or receive a fax. It also makes it easier to see if the fax was sent or when a fax is received without waiting at the fax machine. ### 42. Makes faxing without a physical fax a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about HelloFax?** I like how simple the service is. I get emails with the faxes that are sent to me that makes it very easy to access from various locations. **What do you dislike about HelloFax?** The only thing that is even a little bit tough is that I need to access a scanner to send faxes. **What problems is HelloFax solving and how is that benefiting you?** I get a dedicated fax number for a minimal cost that allows me to accept and process orders. ### 43. Very easy faxing app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about HelloFax?** I have been using HelloFax for a few months and have found it to be the easiest faxing app I have used so far. Very user friendly and fast. **What do you dislike about HelloFax?** I haven't found anything that I dislike about HelloFax **What problems is HelloFax solving and how is that benefiting you?** We eliminated the need for a separate fax machine and with HelloFax, each employee can have their own log in and fax number rather than sharing, and receive their own confirmations or error messages. ### 44. Midwife use HelloFax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about HelloFax?** I like that this program is completely paperless which saves on time and helps with the environment. **What do you dislike about HelloFax?** I do not like how there is a certain page minimum that you can send before having to pay more fees. **Recommendations to others considering HelloFax:** This is probably one of the best programs I’ve ever used, eapecially in an office environment. Highly recommend **What problems is HelloFax solving and how is that benefiting you?** our business has become far more efficient in that we aren’t losing any faxes, and we are able to follow up with clients almost immediately. ### 45. Easy no hassle faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2017 **What do you like best about HelloFax?** It's easy I can do it right from my computer no waiting at a machine for it to connect no dial tone just simple to send and receive **What do you dislike about HelloFax?** My only dislike is if you forget the 1 before the area code when getting a fax sent to you will not receive it. **What problems is HelloFax solving and how is that benefiting you?** Less equipment. And no waiting everyone can send a fax whenever ### 46. Simplest way to send a fax **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn C. | Owner, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2017 **What do you like best about HelloFax?** I love that I don't need to have a fax machine at home or go to a store/office to fax something. The efficiency of HelloFax is amazing. **What do you dislike about HelloFax?** I don't like that you need credits to send a fax but everyone has to make money somehow! **What problems is HelloFax solving and how is that benefiting you?** Sending faxes from remote spots. ### 47. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2017 **What do you like best about HelloFax?** It's free for a limited number of fax each month. Also, it's simple and easy to use. **What do you dislike about HelloFax?** When I have more than 1 page to send to one recipient, I need to sign up for the paid plan. Too bad... **What problems is HelloFax solving and how is that benefiting you?** Some vendors don't accept the important info via email. While, not everyone has fax in their office anymore. ### 48. Get Idea **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about HelloFax?** You can fax anywhere for free and it is easy to use. **What do you dislike about HelloFax?** You only can fax a few pages at a time you have to pay after a certain amount' **Recommendations to others considering HelloFax:** I recommend this software to other owners. **What problems is HelloFax solving and how is that benefiting you?** Savings!!! ### 49. Awesome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2018 **What do you like best about HelloFax?** Great really like it meets needs well thanks **What do you dislike about HelloFax?** Nothing to complain about here it’s great **What problems is HelloFax solving and how is that benefiting you?** Easy! ### 50. HelloFax Helps Me Cross The Technological Canyon **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron A. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2016 **What do you like best about HelloFax?** I don't own a fax machine, and am not always near a FedEx Office to use theirs. Having HelloFax at my fingertips to send press releases and documents without needing to print out such things first is a godsend. Their plan pricing is reasonable, as well, especially for what you receive in return. **What do you dislike about HelloFax?** My only quibble with HelloFax is how small the free plan is. Only five pages for free total, then 99 cents per page after? I'd rather have a monthly quota with more free pages than upgrade, as I don't fax documents to clients and businesses often enough to justify a paid plan. **Recommendations to others considering HelloFax:** If you need to fax anything, and don't wish to invest in a proper fax machine -- because you actually prefer living in the present -- HelloFax is the way to go. I would recommend upgrading to the lowest cost solution appropriate for your business, as five free pages total isn't enough for anyone's needs. **What problems is HelloFax solving and how is that benefiting you?** Some businesses and publications are only reachable by fax, sadly. HelloFax has helped me cross this particular technological canyon, where upon I can rain printed paper to the intended recepients from the cloud. ## HelloFax Discussions - [What is HelloFax used for?](https://www.g2.com/discussions/what-is-hellofax-used-for) - 1 comment - [View HelloFax pricing details and edition comparison](https://www.g2.com/products/hellofax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A16%3A54+-0500&secure%5Bsession_id%5D=c19fd9a1-f8e0-4a8a-a459-015e9abc34c1&secure%5Btoken%5D=83c864d0eeb01a6c7001b24abbc1af314052c6f5bc80378c0f83947b41d1186f&format=llm_user) ## HelloFax Features **Documents** - Editing - Document Signature - Storage **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top HelloFax Alternatives - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (187 reviews) - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (463 reviews)