Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Product Website

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Overview by

Ginger Swann

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

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Upland InterFAX Integrations

(9)

Verified by Upland InterFAX

Upland InterFAX Media

Easily keep track of invoices and messages within our sleek user interface.

Sending a secure fax is as easy as sending an email.

No need to print files when you can easily view them straight from your home screen.

Your sent box lets you keep track of when you sent faxes as well as the status of each.

InterFAX allows users to securely transmit documents at volume to anywhere in the world, while adhering to global data security standards. With InterFAX, you can transition from on-premise fax to fully hosted cloud fax quickly and smoothly

Official Downloads

(4)

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Interactive Demo

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Upland InterFAX Reviews (129)

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/21/2025

"Effortless Faxing with Seamless Notifications"

5/5

What do you like best about Upland InterFAX?

I really appreciate the convenience of Upland InterFAX's fax notifications, which alert us when a fax has come through and indicate whether faxes have been delivered successfully or failed. This makes our workflow more efficient since we receive timely notifications of incoming faxes. Additionally, being a virtual platform, I don't have to worry about the fax line being down or having to purchase paper for printing. It integrates seamlessly with our processes by allowing us to attach PDFs to our files easily, ensuring everything is fast and efficient. The initial setup was very easy and painless, and the training was simple, which allowed us to start using the platform right away. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

There's nothing I dislike about Upland InterFax. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're thrilled to hear that you find Upland InterFAX easy to use and cost effective, and that the implementation and integration process was simple for you. We're also glad to hear that you appreciate the delivery confirmation feature and the ability to manage the fax queue with multiple users. Thank you for your positive feedback!

Frank M.

IT Program Manager

Mid-Market (51-1000 emp.)

10/10/2025

"Two Thumbs Upland!"

5/5

What do you like best about Upland InterFAX?

Upland's Interfax is very straightforward to use. Typically, it only needs to be set up once, or when new users are added, and there is no need for ongoing monitoring. Users can easily send outbound faxes directly from their Outlook email by simply attaching a document. We have also configured inbound faxes to be delivered to distribution lists, which makes it fit seamlessly into our existing workflows. There is no need for users to log in to the cloud-based software at any point. Additionally, Upland's Account Executive and Support Team are always extremely helpful and responsive. They are able to provision a new fax line and user in less than an hour, which enables us to respond quickly to new business and operational needs. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

As an admin, I found the online documentation to be somewhat basic at times. However, once you become familiar with the configuration process, managing the system becomes quite straightforward. One area I think could use improvement is the transaction history. Outbound Fax history is only kept for around 30 days, while inbound history is retained for a year. If you need to reconcile your activity with invoices, it's important to export reports before the data is archived. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

Upland Interfax was easily integrated into our new RCM software, as well as to our CRM software. That enabled us to deploy consistent workflows we had in place with our prior vendor and at a more affordable price point for our smaller company. Controlling costs always comes into play in a smaller organization. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your detailed feedback, Frank! It made our day! We're glad to hear that Upland InterFAX has been straightforward to use and seamlessly integrated into your existing workflows. We appreciate your input on the online documentation and transaction history, and we will take that into consideration for future improvements.

Riley M.

medical records and insurance claims

Small-Business (50 or fewer emp.)

5/5/2025

"Effortless Faxing, Saves Time and Money"

5/5

What do you like best about Upland InterFAX?

I appreciate that Upland InterFAX helps me go paperless, which allows me to save money, time, and energy when sending a fax. I find it very very easy to set up, and it really helps when sending paperwork to a doctor's office a lot. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that when I paste the fax number, it does not accept the brackets (). It would be better if it allowed fax numbers like (234)-567-8910. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Riley! We're pleased to hear that our support team has been responsive and helpful in resolving any account access issues. We strive to provide excellent communication and support to ensure a positive experience for our users. We really appreciate your feedback and will take it into future considerations!

Kattie M.

General Manager

Small-Business (50 or fewer emp.)

10/19/2025

"Interfax Review"

5/5

What do you like best about Upland InterFAX?

System is user friendly. Very easy to use and holds fax history for a while back as well. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that you can not get customer servive live most of the time when calling. I usually have to leave a message and they get back to me. My business depends on access to my faxes so I need instant access to someone live. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Kattie! We're pleased to hear that you find our system easy to use and reliable for your daily faxing needs. We take your feedback about live customer service availability seriously and are committed to improving our support options for a better customer experience. Be sure to check out our help website as well - hopefully it also helps with any immediate issues you might have! https://help.uplandsoftware.com/interfax/2.0

Victor A.

1/20/2026

"Efficient Fax Solution, Needs Better Confirmation"

4.5/5

What do you like best about Upland InterFAX?

I like how we can upload information quickly and efficiently using Upland InterFAX. The setup process was simple; all I needed was to get my user ID and set up my password. It's been great for us as it offers an alternative way to contact facilities when phone calls aren't working. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I wish there was a way to confirm that the fax was received successfully. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Victor! Thanks for taking the time to leave a review of Upland InterFAX. We're really glad to hear that you find the service efficient and easy to use! We really strive to keep the setup process as simple as we can, so it's good to know it worked so well for you. And good news - you can receive confirmations that your faxes were received successfully! There are a few ways to set this up including through automatic email notifications (Preferences > Outgoing > Authentication & Feedback). If you have any questions or run into any issues with this, don't hesitate to reach out to our support team. We're happy to help!

Ashli N.

Medical Biller and A/R Follow Up Specialist

Mid-Market (51-1000 emp.)

11/17/2023

"Effortless Setup and Reliable Performance"

5/5

What do you like best about Upland InterFAX?

I appreciate the simplicity and easy setup of Upland InterFAX, making it very user-friendly for my team. The reliability of receiving faxes from insurance companies saves me a lot of time on follow-up calls, which is crucial in my medical billing role. Additionally, the user interface is incredibly simple and reliable, which greatly stands out from the competition. The affordable pricing is also a major advantage. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Can’t think of anything! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Ashli! We are pleased to hear that Interfax has solved the issue of missed faxes for your company, and we are glad that our service has been beneficial to you. Thank you for choosing Upland Interfax for your online faxing needs.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/5/2026

"Effortless Data Extraction and Export Workflow"

4.5/5

What do you like best about Upland InterFAX?

The workflow where we have data extraction actions and a web service action to export data. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

In the workflow, there is an export action, but it does not allow us to export the CSV file for line items. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thanks so much for taking the time to leave a review for InterFAX! We're glad to hear that you find our data extraction and export workflow beneficial for your CRM integration. Just knowing that you're able to simplify these processes puts a big smile on our face! We really appreciate your feedback on the CSV export as well. InterFAX exports do actually support the creation of CSV files - if you would like help with that, you can reach out to your CSM or email us at interfax-support@uplandsoftware.com. Thanks again!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

1/21/2026

"Electronic Faxing Made Easy for Those Rare Paper-Fax Agencies"

5/5

What do you like best about Upland InterFAX?

Electronic faxing is the easiest way to send faxes out to those few agencies that still require paper fax. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Personally I don't have many instances where I need to fax so my password/user profile keeps getting deactivated in between uses. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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It's great to hear that Upland InterFAX is helping you continue to handle customer requests to send items via fax! That makes us happy to heat! Thank you for sharing your experience.

Vicky C.

Controller

Mid-Market (51-1000 emp.)

5/5/2025

"Affordable business e-fax software support"

5/5

What do you like best about Upland InterFAX?

We love the affordability of e-fax by Interfax. The interface is straightforward and easy to use. We like that you can either log on to the website to view the faxes or it sends and alert email notifying users you have a new fax. The interface is clear, simple and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Would like to have multiple user login information within one company account for security purposes. It would be ideal if the basic plan comes with 2-3 different user login credentials Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We need a fax service but does not want to have a traditional physical machine in the office. This allow all offsite employees to easily access and send fax which is more efficient and practical. The ease of being able to forward the faxes via email is beneficiary to the efficiency of the business. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Vicky! We're thrilled that InterFAX is meeting your business needs and providing a practical solution for offsite employees. That's always good to hear! Just so you know, you are actually able to create an unlimited number of users - even in the basic plan. If you need help or want to learn more about how to do that, be sure to check out our FAQs (https://help.uplandsoftware.com/interfax/2.0/en/getting-started/faq.htm) or contact your CSM. We're always happy to help!

Jabar A.

Process Specialist

Information Technology and Services

Enterprise (> 1000 emp.)

8/5/2025

"Most Efficient"

4.5/5

What do you like best about Upland InterFAX?

Using this tool for sending and receiving fax documents, and not just receiving faxes, the outlook integrated feature enables the auto mail to the specified list, whomever needs that. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

No nothing dislikes on this tools, except minor lags but those are sorted out. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your feedback, Jabar! We're pleased to hear that you have not encountered any major issues with Upland InterFAX and that it has helped you save time on downloading and managing faxes.