Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

Ginger Swann

Used by EPIC Insurance Brokers & Consultants and 2 others

Beta

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

View More Pricing Information

Upland InterFAX Integrations

(6)

Verified by Upland InterFAX

Riley .

Medical Records

Mid-Market (51-1000 emp.)

7/14/2026

"Sending Faxes Has Never Been Easier User"

5/5

What do you like best about Upland InterFAX?

Sending a fax has never been easier. There's no need for printing or handwriting on documents, waiting by the dial pad to ensure it went through, or wasting paper. It's also incredibly simple to access the history of the documents I've sent. There is no training required; it's very user-friendly and easy to navigate. The pricing is comparable to what you would expect for using a regular fax service. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

One thing I would like is the ability to view the documents that have been sent at any time. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

Before using Interfax, we struggled with the inefficiencies of our communication processes. Managing faxes manually was time-consuming and prone to errors, which often resulted in delays and frustration within our team and with clients. We faced challenges in ensuring secure and timely document transmission, and tracking sent documents was a hassle.

However, after implementing Interfax, we can now send and receive faxes digitally, which has completely transformed our workflow. This change has resulted in significant time savings, as our team no longer spends hours on manual faxing. Our document tracking is now automated, providing us with real-time confirmations and reducing the chance of lost communications.

Quantitatively, we’ve reduced our document handling time by about 50%, which has allowed our staff to focus on more critical tasks instead of administrative duties. Additionally, we estimate a cost reduction of approximately 30% on printing, paper, and postage, leading to improved operational efficiency overall. This has not only enhanced our productivity but also led to higher client satisfaction due to faster response times. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Riley! We're delighted to hear how InterFAX has positively impacted your workflow and communication processes. Your feedback about document visibility is valuable, and we will strive to address this in our future updates. We really appreciate you taking the time to leave such an insightful review!

Circle City N.

administrator

Small-Business (50 or fewer emp.)

7/13/2026

"User-Friendly Fax Solution with Room for Improvement"

4.5/5

What do you like best about Upland InterFAX?

I use Upland InterFAX mostly for sending and receiving fax, and I like that all faxes are in one place. It's pretty user-friendly and straightforward for our purposes, making it easy to use. We often attach files to nearly every fax we send, which is something I value a lot. The initial setup was fairly easy and didn't take much time at all, which I appreciated. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I often find that too many or perhaps too large files appear to be uploaded and attached, but then the transmission fails. We've had to send multiple faxes to accommodate many uploaded files so that it can be sent successfully. Also, whenever any fax fails to send, we do not get any notification about this, so we can't attempt to resend it. We have had to try to get in the habit of checking the outbound fax list to ensure that faxes have indeed been sent, but this reduces the program's efficiency and takes up necessary time. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for highlighting the benefits of Upland InterFAX in centralizing your faxes and providing a user-friendly experience. We will work on addressing the notification and transmission issues to further improve the platform.

Joseph W.

Criminal Defense Lawyer

Legal Services

Small-Business (50 or fewer emp.)

7/13/2026

"Convenient, Reliable, Timeless - Faxing For Freedom, the Criminal Defense Lawyer's #1 Fax"

5/5

What do you like best about Upland InterFAX?

It's been a convenient and reliable service for me. I've been using it for almost 15 years and have never had a complaint about it. The ability to send and receive faxes is something a lot of lawyers don't have anymore but I believe that it a fax lends an aura of gravity that an email does not. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Initially I did not like the interface - it seemed a little clunky and outdated when I started using it in 2011 or 2012, but now that it's grown on me I realize that this is not a bug but a feature. What I thought was "outdated" was really timeless and reliable. I can't imagine any changes I would make to anything. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thanks, Joseph! We're thrilled to hear that Upland InterFAX has been a convenient and reliable service for you for almost 15 years. We understand the importance of being able to send and receive faxes, especially in the legal field. We really appreciate your feedback!

Verified User

Small-Business (50 or fewer emp.)

9/26/2026

"Reliable Fax Solution for Infrequent Users"

5/5

What do you like best about Upland InterFAX?

I really like Upland InterFAX because my account stays active even if I don't use it often, which is great for someone like me who only sends a fax once or twice a year. Recharging the account is simple, making it hassle-free when I need to send something. Plus, the system is straightforward to use, and I can easily check my history to see what has been sent. I also appreciate the user-friendly interface, which adds to the overall ease of use. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I wish I could connect Upland InterFAX directly to my computer to skip the need to log in every time. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for sharing your positive experience with Upland InterFAX! We're pleased to hear that the system's reliability and user-friendly interface have been beneficial for your occasional faxing needs. We understand your desire for a direct computer connection and will keep that in mind for future enhancements.

Efrain L.

CARE NAVIGATOR

Mid-Market (51-1000 emp.)

7/16/2026

"Real-Time Insights with Full Control Over Sending and Receiving data"

5/5

What do you like best about Upland InterFAX?

I like the fact that you can look at the all the information in real time when and you can also have control of what your sending and receiving Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Sometimes when it has bugs it takes a long time for you to get a Facts but after I guess the volume goes down you're able to retrieve all the information and it's great Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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It's great to hear that you find the real-time insights and control over sending and receiving data valuable in Upland InterFAX. We're sorry to hear about the challenges you've faced with bugs, and we're actively working on enhancing our system to provide the most reliable service. Thank you for bringing this to our attention.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/13/2026

"Effortless, Reliable Cloud Faxing That Fits Right Into Your Workflow"

4.5/5

What do you like best about Upland InterFAX?

What I like most about Upland InterFAX is how easy it makes something that's traditionally a hassle. Being able to send and receive faxes right from email or existing business applications saves time, and the cloud-based setup means there's no fax machine to maintain. It's a simple, reliable solution that just fits into your workflow. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

One thing I'd like to see improved is the user interface—it can feel a bit dated compared to newer cloud applications. A more modern design and enhanced reporting options would make the overall experience even better. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're thrilled to hear that Upland InterFAX has made faxing effortless and reliable for you. Our goal is to provide a solution that seamlessly integrates into your workflow and saves you time. We appreciate your feedback about the user interface, and we're constantly working to improve and modernize the platform. Your input is valuable as we strive to enhance the overall experience for our users.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/23/2026

"User-Friendly Faxing with Helpful Customer Service"

5/5

What do you like best about Upland InterFAX?

Very user friendly, sending and receiving faxes. When I have called customer service, they have been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I might not be aware of how to do this, but I wish it would save fax numbers with a name, or etc, so that I can just type in a name each time and have the fax number come up automatically. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're pleased to hear that you find our faxing service user-friendly and that our customer service has been helpful! For more information about how to save fax numbers, you can reference our help documentation or reach out to your CSM - they're always happy to help! If you're not sure who your CSM is, just fill out our support form and we'll get back with you. :) Thanks for your review!

INGRID P.

Patient Service Specialist

Small-Business (50 or fewer emp.)

9/23/2026

"No more paper wasted"

5/5

What do you like best about Upland InterFAX?

Everything is visible on the home page so it is perfect Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

that we have to log into a separate account just to view faxes Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We appreciate your positive feedback about the visibility of information on the home page. We understand your frustration with having to log into a separate account to view faxes, and we are constantly working to enhance our platform for a better user experience. It's great to hear that Upland InterFAX has helped your organization reduce paper usage!

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

7/15/2026

"Easy to Navigate, Reliable Fax Storage"

5/5

What do you like best about Upland InterFAX?

Easy to navigate and stores commonly used faxes. It performs well, is easy enough to navigate , and I have never needed to contact support staff but it is easy to find how to do so. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have no complaints as a user. My company pays for the using this so I am not sure about the pricing or costs but it has worked well for me. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We appreciate your feedback and are happy to hear that Upland InterFAX has made faxing easier and more reliable for you! If you ever have any suggestions or need assistance, please feel free to get in touch with us.

Damian L.

Clinic assistant

Small-Business (50 or fewer emp.)

9/23/2026

"Digital and Waste-Reducing, but the Fax Format Feels Outdated"

3.5/5

What do you like best about Upland InterFAX?

It is digital! Minimizing waste that we have everyday Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

It is an outdated format with no description for the faxes. I think it can be done better Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi Damian. We appreciate your feedback on the fax format. We are constantly working to improve our services and will take your comments into consideration for future updates. We really appreciate you taking the time to leave a review!