# Documo Reviews **Vendor:** Documo **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 192 ## About Documo Documo is an AI-powered healthcare document automation platform combining HIPAA-compliant cloud fax with Intelligent Document Processing (IDP) to automate the full lifecycle of unstructured clinical document intake, from the moment a document arrives through classification, data extraction, patient matching, and direct delivery into the EHR. Where most cloud fax solutions stop at secure transmission, Documo goes further, treating every inbound document as structured data waiting to be unlocked. Its AI automatically reads, classifies, and extracts field-level information from referrals, prior authorizations, lab results, consent forms, and clinical records, then routes that data directly into PointClickCare, ModMed, NextGen, and other connected EHR and practice management systems with no manual intervention required. Built for mid-to-large health systems, healthcare organizations, and healthtech integrators, Documo eliminates the document processing bottlenecks that slow care coordination, create compliance risk, and consume clinical and administrative staff time every day. Documo customers see dramatic reductions in manual document handling, faster care coordination, and measurable ROI from day one. If your team is still manually processing faxed referrals, prior authorizations, or clinical records, Documo can help. Schedule a demo today and see how leading healthcare organizations are turning document chaos into automated, EHR-ready workflows. ## Documo Pros & Cons **What users like:** - Users appreciate the **seamless integration** of Documo for faxing, enhancing document management with useful features. (40 reviews) - Users appreciate the **ease of use** of Documo, highlighting its simple setup and straightforward interface for all skill levels. (35 reviews) - Users highlight the **exceptional reliability** of Documo, benefiting from its consistent performance and minimal issues in production. (25 reviews) - Users find Documo extremely **simple** for sending and receiving faxes, making it ideal for all tech levels. (17 reviews) - Users praise Documo for its **affordability** , making it an ideal choice for small businesses and varied document needs. (16 reviews) - Time Saving (16 reviews) - Convenience (15 reviews) - Integrations (15 reviews) - Remote Work (15 reviews) - User Interface (15 reviews) **What users dislike:** - Users face **fax issues** that complicate quick and easy retrieval, slowing down their workflow significantly. (17 reviews) - Users face a **1000 person limit on outbound faxes** , necessitating multiple sends for larger groups, which can be inconvenient. (6 reviews) - Users find the **difficult learning process** challenging, particularly with system navigation and configuration guidance. (3 reviews) - Users find Documo **expensive** , especially for infrequent faxing, leading to concerns about cost and value. (3 reviews) - Users find the **interface usability lacking** , making simple tasks time-consuming and frustrating. (3 reviews) - Learning Curve (3 reviews) - Mobile Issues (3 reviews) - Users find the **poor usability** of Documo frustrating, needing a more intuitive and efficient interface for tasks. (3 reviews) - Users have experienced **app stability issues** in the past, which can be frustrating during critical moments. (2 reviews) - Confusing (2 reviews) ## Documo Reviews ### 1. Easy to Install, Insightful Reports, and Top-Notch Support **Rating:** 4.0/5.0 stars **Reviewed by:** Pete S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Documo?** We use Documo for our public faxing service to the public, and this service gets used many times, every day. It was extremely easy to install and simple to integrate with our copiers. The reports provide the statistics we need, and the support has been top-notch. **What do you dislike about Documo?** At times, support hasn’t been forthcoming about maintenance and the impact to services, which has caused extra time and effort on our end. However, they have since put better communication practices in place, and we haven’t had a recurrence in about two years. **What problems is Documo solving and how is that benefiting you?** Previously, we had analog lines that were simply too expensive to continue providing our library patrons with free faxing service. With Documo’s very reasonable pricing we’re now able to offer this service free of charge. **Official Response from Documo Support:** > We're glad to hear that you find Documo easy to install and integrate with your copiers, and that the reports are providing the statistics you need. We apologize for any past communication issues with maintenance, but we're pleased to hear that our improved practices have been beneficial. Thank you for choosing Documo! ### 2. Effortlessly Streamlines Document Signing **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina L. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Documo?** I use Documo to sign documents for work or leases, and I really appreciate how easy it is to manage documents without needing to print them. After everyone signs, all parties automatically get copies, which is super convenient. I like how Documo guides me directly to the pages that need signing, which saves me from sifting through all the pages. It's straightforward and I often don't need an account, as I can just log in with my email. The setup process was smooth and switching from our previous service, which had issues, was quick and easy. **What do you dislike about Documo?** Nothing really comes to mind. **What problems is Documo solving and how is that benefiting you?** Documo makes it easy to send documents without printing, and everyone gets copies after signing. It guides me to signature pages, simplifying the process. ### 3. Documo Makes Organizing and Processing Faxes and Emails Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Documo?** Documo is a very user-friendly platform that makes it extremely easy to organize and process any faxes or emails that are received and need to be handled in a timely manner. **What do you dislike about Documo?** The only thing I do not like about Documo, is that there is no chance to fill in all the extra fields of the "fax out" form. Outside of that, there are no other complaints. **What problems is Documo solving and how is that benefiting you?** Organization and efficiency. The benefit is the ability to work smarter and not harder. **Official Response from Liz Slater:** > We’re glad Documo is helping streamline how you organize and process faxes and emails. We appreciate the feedback on the “fax out” form as well. Expanding flexibility is always something we’re actively working on. Thanks again for choosing Documo! ### 4. Reliable eFax Solution with Great MSP Resale Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | MSP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Documo's eFax solution is easy to set up, intuitive to manage, and extremely reliable. As an MSP, I especially appreciate how simple it is to create dedicated fax portals for each client, giving them a professional and secure experience. The platform’s white-labeling capabilities and administrative controls make it ideal for reselling—I've been able to generate recurring revenue by offering eFax services under my own brand. **What do you dislike about Documo?** No major complaints so far. If I had to point something out, it would be that the initial learning curve for configuring portals could be slightly more guided, but their support team has been very responsive when needed. **What problems is Documo solving and how is that benefiting you?** Documo replaces the hassle of traditional fax machines with a secure, cloud-based eFax solution. As an MSP, this means I no longer deal with physical hardware, phone lines, or fax server maintenance. Instead, I offer my clients a reliable, digital fax service that meets compliance standards like HIPAA. This not only saves time and reduces support tickets but also creates a new, recurring revenue stream for my business. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our platform easy to set up, reliable, and ideal for MSP resale by streamlining operations, reducing maintenance tasks, and creating a new revenue stream. Your feedback about the initial learning curve for configuring portals is valuable, and we appreciate your suggestion for more guided support in that area. We're glad to hear that our support team has been responsive whenever you've needed assistance. We're committed to providing excellent service and will take your feedback into consideration to enhance the user experience further. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing Documo! ### 5. Great solution for small business - easy to setup, great features, great user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen K. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Documo?** Documo is easy to set up and use, even for people who aren’t tech-savvy. The interface is clean and straightforward, making it simple to send and receive faxes without any hassle. It’s a great fit for small businesses that need a dependable way to handle documents without dealing with clunky hardware. Everything is web-based, and setup takes just a few minutes. What really makes Docomo stand out is how well it works for people with more advanced needs too. There are plenty of features for power users, like detailed tracking of all inbound and outbound faxes, secure data handling, and strong privacy settings. It’s especially useful for medical offices or any business that deals with sensitive information. Overall, it’s a solid, flexible solution that works well across different use cases. **What do you dislike about Documo?** Their smartphone app still doesnt allow me to login through Google (which is how my account was created). Please fix that~! **What problems is Documo solving and how is that benefiting you?** -keep tracking of the flurry of faxes we receive -the email receipts of each fax make it easy to keep track -going paperless has saved us money and time -easier to fax large documents and files **Official Response from Documo Support:** > We're thrilled to hear that Documo has been a great fit for your small business! Our goal is to provide a user-friendly and feature-rich solution for all of our customers. We're pleased to inform you that our Google sign-in is now working as expected. Please try again and reach out to our support team should you have any further questions! ### 6. Effective Document Utilization **Rating:** 5.0/5.0 stars **Reviewed by:** Rana K. | Sr Vendor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Documo?** Better visibility and tracking and reduced manual effort as well as modern interface **What do you dislike about Documo?** Error handling, provide more details on error messages **What problems is Documo solving and how is that benefiting you?** saving on paper use, keeping track of faxes sent and received, better communication and cost effectective no needt to buy fax machine **Official Response from Documo Support:** > We appreciate your positive comments about mFax's usability and benefits. We understand the importance of reliable customer support and will strive to enhance that aspect of our service. ### 7. Perfect blend of traditional analog faxing and web-based efax. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** I work for a midsize phone and internet provider. Our primary use case for Documo is filling the gaps between IP-based phone systems and customers that need traditional analog fax machines (usually for legal or policy reasons). We make use of their fax bridges more than anything. I really appreciate how plug-and-play they are. We've recently worked with Documo on setting up a SIP Trunk to allow us to more easily use our own numbers on their service. We have just shy of 100 customers using Documo services of some kind regularly. They regularly issue public announcements on service-effecting issues and maintain an easy to view status page. **What do you dislike about Documo?** Customer support on minor issues is usually relatively quick, but more major issues require going through the different tiers of support. All of which is fairly standard, but can become frustrating at times. We've worked with Documo for years now and they have had past issues of regular service outages. Though they've made some drastic changes in the last couple of years and we've seen maybe 5% of the troubles we saw before. **What problems is Documo solving and how is that benefiting you?** Documo helps us bridge the gap between analog phone systems and pushing customers to upgrade to IP-based phones. Many still prefer using an analog fax machine and Documo's Fax Bridges (now called Fax Machine Connectors?) allow customers to keep their fax machines while upgrading to better, newer phone systems. A ### 8. Practical, Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Davies C. | Applications and Infrastructure Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** When Twilio dropped their support for fax, I was lost. I am so thankful I found Documo. I've been using Documo Fax for about 4 years, and it’s easily one of the best online fax services out there. It’s simple to use, practical, and saves me the hassle of dealing with fax machines. The interface is clean and easy to navigate—just upload your document, add a recipient, and send. No complications, no extra steps. Plus, since it’s cloud-based, I can send and receive faxes from anywhere. Security is also a plus, with encrypted transmissions keeping my documents safe. I also need to mention that other than dealing with the posting of the phone number, the deployment was almost instant. If you aren't migrating a number, you can have this up almost immediately. If you need a reliable and hassle-free fax solution, I highly recommend Documo Fax! **What do you dislike about Documo?** There is very little I struggle with, other than the occasional user permission issue while onboarding, its seamless. **What problems is Documo solving and how is that benefiting you?** Local government and other old school entities still rely on fax. We cannot ignore this, even if we try to minimize this, fax isn't going anywhere. My internal team have sensitive documents shared via fax and not only do they need it on the go, our incoming needs to be triaged. Having this via an online solution facilitates everything and made adoption quick! **Official Response from Documo Support:** > Thank you for sharing your feedback! We're delighted that you find Documo Fax to be a reliable and hassle-free solution for your faxing needs. We're committed to providing a user-friendly and secure platform for our customers. ### 9. Easy and Professional Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Annie K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** I like that it is an easy to use interface that integrates with our medical practice software, Jane App. I appreciate how you can customize cover pages and preview your faxes before sending them ensuring the professionalism of our business. **What do you dislike about Documo?** I wish there was a way to save a draft of a fax on the system. If I realize I need to edit the cover page more then I need to open a new window to do so otherwise I lose what I have entered. **What problems is Documo solving and how is that benefiting you?** It solves the need to have a physical fax machine and fax line set up. Having a digital option that is HIPPA compliant is a big deal for our business. We recently moved office locations and made the transition easy and if we need to do so again in the future it will make the process seamless to not have to change fax numbers or have an interruption to our services. **Official Response from Documo Support:** > Thank you for your positive feedback about our easy-to-use interface and integration with Jane App. We understand your frustration about the lack of a draft saving feature and will take this into consideration for future updates. We're glad that Documo has been able to provide a HIPAA-compliant digital fax option for your business. ### 10. Meets Our Needs, but Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian P. | Sr. Director, Operations Strategy & Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Documo?** What I like best about Documo is that it delivers on its core promise: secure, compliant document transmission without requiring physical fax machines. It's reliable for our day-to-day needs, and the platform is simple enough that most users can get up and running with minimal training. The audit trail and delivery confirmations add a layer of confidence, especially when working with sensitive documents. Support is also generally responsive when issues do come up. **What do you dislike about Documo?** The user interface feels outdated and unintuitive at times, which can slow down even basic tasks. Search and filtering functionality is limited, making it harder than it should be to locate past faxes or confirm delivery status quickly. While it’s functional, the workflow feels a bit clunky, and some features that would make high-volume use easier—like more robust reporting or automation options—are either missing or underdeveloped. It works, but it doesn’t feel modern or particularly efficient. **What problems is Documo solving and how is that benefiting you?** ocumo helps us securely send and receive faxes without relying on physical fax machines or outdated systems. In our line of work, we frequently handle documents that require HIPAA compliance and secure transmission, and Documo meets those requirements. It's allowed us to digitize and streamline a process that used to be manual and time-consuming, reducing turnaround time and making it easier for our team to access and manage faxed documents remotely. The platform ensures that critical communications aren’t delayed or lost, which is essential in a regulated environment. **Official Response from Documo Support:** > We appreciate your feedback and are glad to hear that Documo is meeting your secure document transmission needs. We understand your concerns about the user interface and functionality, and we are constantly working to improve the platform to better serve our customers. Thank you for choosing Documo! ### 11. Great value **Rating:** 5.0/5.0 stars **Reviewed by:** Waldo A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Documo?** Documo is easy to use and is integrated into my patient management software. I can either send things directly through that or I can log in to Documo separately- both of which are easy and convenient! I have my own number to receive faxes at and they email me when they come through. **What do you dislike about Documo?** I don't have any complaints or things I don't like. We do not send or receive many faxes and this is a very convenient service for when we do. **What problems is Documo solving and how is that benefiting you?** I don't have an office line and have no way to set up a fax number to a fax machine. This allows me to send and receive faxes as needed with no extra hassle at a great price **Official Response from Documo Support:** > We're thrilled to hear that Documo has been easy to use and integrated well with your patient management software. It's great to know that our service has been convenient for you, and we appreciate your positive feedback! ### 12. Easy to use and great integration with our EMR **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine P. | Optometrist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** Documo makes it easy to fax documents and track if and when they are delivered. We can even fax documents directly from our EMR system which saves us time. We also like getting email confirmation when a fax is delivered or when there is an error with a fax. **What do you dislike about Documo?** So far we have not had any issues or concerns with using Documo. **What problems is Documo solving and how is that benefiting you?** Documo allows us to conveniently send medical documents in a HIPAA-compliant way. It also integrates with our EMR which saves us time when faxing patient records to other professionals. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're delighted to hear that the faxing process has been made easier for you, and that the integration with your EMR system has been a time-saving feature. We're here to support your practice and are grateful for your feedback. ### 13. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | DON, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Switching to Documo has been one of the most efficient changes I’ve made in my workflow. As someone who regularly needs to send and receive documents quickly and securely, eFax has saved me a significant amount of time and hassle. What I appreciate most is the convenience — no more dealing with physical fax machines, busy signals, or paper jams. I can send and receive faxes directly from my email or mobile device, which is especially helpful when I'm on the go. The platform is user-friendly, and the setup was simple. Another major benefit has been the ability to store and organize faxes digitally. This has streamlined our documentation process and made it easier to stay compliant and organized. Overall, Documo has been reliable, fast, and efficient. It’s made communication smoother, and I highly recommend it to anyone looking to modernize their faxing process **What do you dislike about Documo?** I don't have any dislikes about Documo.. **What problems is Documo solving and how is that benefiting you?** Not requiring to have to physically fax something. **Official Response from Documo Support:** > We're delighted to hear that Documo has been able to meet your needs for sending and receiving documents quickly and securely. It's great to know that our service has helped you modernize your faxing process and eliminated the need for physical fax machines. We appreciate your recommendation and are thrilled to have played a part in making your documentation process more efficient and compliant. ### 14. Convenient and generally user-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Not having to own a physical device to fax documents. Being able to fax documents straight from patients' charts if needed (when synched with Jane). Tutorial and setup process are straightforward and well-organized. Can be used very shortly after implementation. **What do you dislike about Documo?** There is something about modifying the cover pages that is counterintuitive. It's like they are never really "saved", they are just constantly being updated? Ultimately what I want is a library of personalized cover page templates that I can choose from before a transmission, when I would create another (the same way I would use "Save As" in Word for example) with the patient's personal information.Then once I don't need it anymore I would delete it so no patient's information would be kept in my profile. The other thing is cost, but that is only relevant to my specific situation: because I very rarely need to fax anything (at most once per month), the cost per use is exorbitant. **What problems is Documo solving and how is that benefiting you?** It's helping in the context of my work with organizations that do not accept the transmission of personal information (e.g., reports) through email, even with the patient's consent (e.g. VAC). Without Documo there is back and forth between home and the office to fax. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo, especially in its integration with Jane for faxing documents. We understand your frustration with cover page modification and cost concerns. We will work on making the cover page customization more intuitive and consider options for occasional fax users. ### 15. Reliable and Effortless eFax Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Documo?** I work for a DSO and we’ve been using Documo for over 5 years to handle all of our eFax needs—it’s been absolutely solid. The platform is extremely easy to use, from managing users to purchasing and assigning phone numbers. We haven’t experienced any major issues, and on the rare occasion something unexpected came up, their live chat support was responsive and helpful. They either resolved the issue quickly or gave a clear explanation. It’s a modern, dependable solution that just works. **What do you dislike about Documo?** Honestly, there’s nothing I dislike. Documo does exactly what we need, without hassle. It’s reliable, simple to manage, and has become an essential tool for our operations. **What problems is Documo solving and how is that benefiting you?** We no longer have to rely on traditional fax machines. Being able to use a digital fax solution that delivers faxes directly to our email and through a web portal is far superior. It’s faster, more convenient, and much easier to manage. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're thrilled to hear that our eFax solution has been reliable and effortless for your DSO operations for over 5 years. It's great to know that you find our platform easy to use and that our live chat support has been responsive and helpful when needed. We're glad to be a modern and dependable solution for your faxing needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with Documo continues to be smooth and efficient. Thank you for choosing Documo as your essential faxing tool! ### 16. A Reliable Digital Faxing Solution for Our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Documo?** We’ve been using Documo as our corporate faxing solution for a while now, and overall, it’s been a solid tool that simplifies a process we used to dread. The interface is clean, intuitive, and easy to train new team members on. Whether sending or receiving faxes, it’s been smooth sailing for the most part. We do use their service as a reseller and have a lot of customers who use their service on a consistent basis. It's very easy to send invites to Our and Users for them to login and set up an account with very little steps. **What do you dislike about Documo?** There have been a few hiccups here and there (as with any platform), but nothing that’s been a dealbreaker. Support could be a little bit better, as they do not offer immediate support, and it's ticket-based. It does seem like here and there they do have a lot of outages, which do cause several issues with our Users, who rely on faxing services for their business. **What problems is Documo solving and how is that benefiting you?** The ability to send taxes with ease is the greatest solution they have to offer for our company. As a reseller, we have over 1000 customers that use their services with very little issue. The manage and send faxes they definitely have the market. As far as cost, though it is a little on the higher side. **Official Response from Documo Support:** > Thank you for sharing your experience with Documo! We're thrilled to hear that our digital faxing solution has been a reliable tool for your business, simplifying processes and making faxing a breeze. We appreciate your feedback on our clean and intuitive interface, as well as the ease of onboarding new team members. We apologize for any hiccups you've experienced and understand the importance of timely support. We are continuously working to improve our support system to provide better assistance to our valued customers like you. Please note you can always call into our live support team at 888-890-2325 during our business hours (Monday-Friday 9:00 AM - 6:00 PM EST). We'll take your feedback into consideration to enhance our services further. If you have any specific concerns or need assistance, please feel free to reach out. Thank you for choosing Documo! ### 17. Easy To Use MSP Friendly eFax Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo mFax provides us a great tool to provide faxing to our end users. The ability to configure eFax accounts for all our users and gives them an easy web portal to send and receive faxes. The Fax to Print tool is also especially helpful allowing users the ability to fax a document right from the print menu. Management is easy and support is always responsive. **What do you dislike about Documo?** Initial configuration was a bit confusing but support was able to straigten us out and get us going. **What problems is Documo solving and how is that benefiting you?** An easy to use and resell white label fax tool. It provides us the ability to sell efax and HTTPS fax adapters to our end customers. **Official Response from Documo Support:** > Thank you for sharing your positive experience with mFax. We understand that initial configuration can be confusing, and we appreciate your patience as our support team helped resolve the issue. ### 18. Reliable Service, HIPAA compliant and reasonably priced! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is a great HIPAA compliant platform. It’s easy to use and navigate. I also love that you receive an email notifying you when the fax went through as well as if it did not. Fax details and numbers are logged so you can go back and save them for the future and add them to your contacts for quick reference! Receiving faxes is also smooth as an automatic email notifies you of the fax. It’s easy to download received faxes to save and import into any EHR. Really for the price and the consistency, reliability, and HIPAA compliant with BAA, Documo is a solid choice I highly recommend. I’ve never had any glitches or issues trying to use it. Documo helps my work day flow seamlessly, quickly and reliably! **What do you dislike about Documo?** Honestly, I haven’t had any issues. The service efficiently, there no lag, there’s plenty of help tutorials and videos on using specific features. For a non-tech person it is VERY easy to use. **What problems is Documo solving and how is that benefiting you?** It’s HIPAA compliant! A must in my business. It’s easy to upload and fax documents and they are received pretty quickly, and if not I receive an email which alerts me to try to resend the fax. I also like there’s an audit trail. It’s just so easy to use! And it’s affordable, especially for a small business. **Official Response from Documo Support:** > Thank you for your positive feedback! We're glad to hear that Documo has been reliable and easy to use for you. We appreciate your recommendation and are happy to provide a seamless and affordable solution for your business needs. ### 19. Documo **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv P. | Director of Techninol, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** The seamless and user-friendly interface makes sending and receiving faxes incredibly easy. The integration with existing workflows is smooth, and the reliability of the service ensures faxes are sent without issues. The ability to access faxes from anywhere is a huge plus, making remote work much more efficient. **What do you dislike about Documo?** nothing i can tell you about disliking this product **What problems is Documo solving and how is that benefiting you?** Documo eliminates the need for physical fax machines, reducing paper waste and maintenance costs. It provides a secure and reliable way to send and receive faxes digitally, which is especially useful for remote work. The seamless integration with our existing systems improves efficiency and ensures compliance with industry regulations, making document management much easier. **Official Response from Documo Support:** > We're happy to hear that Documo has helped to reduce paper waste and maintenance costs for you, and that it has seamlessly integrated with your existing systems. Thank you for your support! ### 20. Efficient Document Management and E-Signature Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Ari Z. | Care Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is good for streamlinining document handling and e-signature process. Platform has intuitive user interface, making it easy for team members to navigate and manage documents efficiently. I particularly appreciate the quick turnaround times for sending and receiving signed documents, which significantly accelerates our workflow. **What do you dislike about Documo?** The customization options are somewhat limited, which is a drawback for creating specific contract layouts or unique branding elements. also, some folks have experienced minor bugs with the mobile app, which can affect the convenience of signing documents on the go. **What problems is Documo solving and how is that benefiting you?** Documo consolidates document management, storage, and e-signatures into a single platform and the e-signature feature ensures that documents can be signed quickly and securely **Official Response from Documo Support:** > Thank you for sharing your concerns about the customization options and mobile app bugs. We will pass this feedback along to our development team for further review and improvement. ### 21. Documo for faxing is great **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** We are in healthcare, which still does a lot of communication via fax. Documo makes it very simple and efficient to reach our doctors via fax with important information, such as new tests or tests that are being discontinued. Many of these doctors can't be reached by email. I can easily upload hundreds of doctors to send to. **What do you dislike about Documo?** There is a 1000 person limit on outbound faxes. So if we have 5K doctors to send to, that requires five files, five sends, etc. But it's not terribly inconvenient. **What problems is Documo solving and how is that benefiting you?** Documo faxing allows us to reach doctors with critical information. Many of these doctors cannot be reached via email. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo for faxing in the healthcare industry! We're thrilled to hear that our service has been efficient and helpful in reaching doctors with important information. We appreciate your feedback regarding the 1000 person limit on outbound faxes, and we will definitely take that into consideration for future improvements. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We are here to assist you and ensure that Documo continues to meet your faxing needs effectively. Thank you for choosing Documo! ### 22. Simple, Efficient Faxing Directly From Jane **Rating:** 4.5/5.0 stars **Reviewed by:** Bryon B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** The integration with Jane our EMR software. It makes sending faxes so easy it's almost wrong. :) It was super easy to start and set up with Jane. Highly recommend it. **What do you dislike about Documo?** Nothing at all. Nothing. Nothing at all. **What problems is Documo solving and how is that benefiting you?** Has cut down the time it takes us to send faxes, we have saved easily 5 minutes for each fax we had to send it the past. **Official Response from Documo Support:** > Thank you for the glowing review! We're thrilled to hear that our integration with Jane has made faxing so efficient for you. We're delighted to have saved you time with each fax sent. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help make your experience with Documo as smooth as possible. Thank you for recommending us, and we look forward to continuing to provide you with top-notch service! ### 23. Intuitive and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Documo?** I love that the UI is simple and easy to use - I can find what I need without having to ask for assistance. It is fairly easy to integrate into different systems, and can be heavily used every day without issue. **What do you dislike about Documo?** Documo could stand to have its UI made a little more professional looking - while it is intuitive and easy to use, it kind of looks like a little kid made it. **What problems is Documo solving and how is that benefiting you?** We use Documo for our clients and allow them to move from physical fax machines (hard to support, require onsite support often, becoming less common). **Official Response from Documo Support:** > It's great to hear that Documo is helping you and your clients transition from physical fax machines. We're committed to providing solutions that make everyday tasks easier and more efficient. We appreciate your feedback! ### 24. Best fax experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Y. T. | IT Manager & Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Documo?** ease of use, intuitive GUI, but most of all, SUPPORT. The Support team is so responsive even when they don't have an answer, the follow up they give you is essential. **What do you dislike about Documo?** Pricing increases as world continues to be more expensive, but, the product justifies the cost. **What problems is Documo solving and how is that benefiting you?** Centralizing all my medical offices fax in one account, one billing monthly. ### 25. Easy Replacement for POTS Fax Lines **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Documo?** It's easy to centrally manage multiple lines and users. We no longer have to support physical printers or worry about paper shortages. Multiple users can be alerted when faxes are received, improving responsiveness. I also appreciate the flexibility of using both a physical bridge to a printer and the eFax web features. The white-labeling options are a great bonus as well. **What do you dislike about Documo?** We experienced some issues with the older model fax bridge device, but those problems appear to have been resolved recently. That was the only drawback we encountered. **What problems is Documo solving and how is that benefiting you?** Our remote workforce still relies on fax for healthcare-related tasks. We're using Documo eFax to replace various phone-based fax systems, enabling centralized management and improved efficiency. **Official Response from Documo Support:** > We appreciate your feedback on the ease of managing multiple lines and users, as well as the flexibility of our eFax web features. We apologize for any inconvenience caused by the older model fax bridge device, but we have taken steps to resolve those issues. Please don't hesitate to reach out to our support team for any further questions or concerns. Thank you for choosing Documo! ### 26. Game changing product **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Best part of mFax is the print to fax feature. Many of our customers prefer this method for sending and still receive paper faxes. Many options for getting and sending faxes for our customers to be picky with really helps. Our business is based on making things work the way our customers want things to work. **What do you dislike about Documo?** Don't like how they are forcing the old fax bridges out but can not complain, the new ones are definitely better. **What problems is Documo solving and how is that benefiting you?** Providing options that are paperless and easy for our customers to use. **Official Response from Documo Support:** > Thank you for sharing your positive experience with the print to fax feature. We appreciate your feedback and are continuously working to enhance our services to meet the needs of our customers. ### 27. Good Company - Easy to Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** The app works great, has a nice layout, and we rarely have problems with it. **What do you dislike about Documo?** Using fax bridges and wanting them to save the outgoing history is a little complicated **What problems is Documo solving and how is that benefiting you?** We are able to have multiple numbers for faxing and those can then be sent to shared emails for proper distribution. **Official Response from Documo Support:** > We're happy to hear that our app is solving your faxing needs and allowing for proper distribution. We'd love to hear more about the issues you're facing with outbound FaxBridge activity showing up in the history - please reach out to our support team directly for further assistance regarding this. Thank you for choosing Documo! ### 28. Reliable digital fax service at scale **Rating:** 4.0/5.0 stars **Reviewed by:** Orlando P. | CX Tooling Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Documo is easier to configure and use. It's a reliable digital fax service out of the box. **What do you dislike about Documo?** I wish the tool came with an open AI package and/or an improved ability to tag inbound faxes in a way that can be passed through to a support platform such as zendesk **What problems is Documo solving and how is that benefiting you?** We receive an abundance of inbound faxes from Insurance Providers, Pharmacies, and Patients. Documo is effective is serving as a reliable digital fax platform that forwards the fax into Zendesk through email. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo as a reliable digital fax service. We understand your feedback about the open AI package and the ability to tag inbound faxes for integration with Zendesk, and we will take that into account for potential enhancements in the future. ### 29. Amazing Product for Women owned business **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Owner/ CEO/ Director of Outpatient Srvs., Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Documo?** Platform is easy to navigate and is very affordable **What do you dislike about Documo?** Multiple Document Sending- would like to be able to send more items at a time. I would like to have an app on my phone. I would also like to have more notifications. **What problems is Documo solving and how is that benefiting you?** Faxing to insurance companies and receiving items from the insurance companies. **Official Response from Documo Support:** > Thank you for your positive feedback about our platform. We understand your request for the ability to send multiple items at a time and are happy to inform you that we have these capabilities. We also have a live mobile app! Please reach out to our support team at support@documo.com for further assistance. Thanks for choosing Documo! ### 30. HIPAA Compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Nurse Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Documo?** Easy to send and receive secure faxes online (without a fax machine!). **What do you dislike about Documo?** Not much, customer service was great when I tried to figure out how to see inbound faxes, by changing the filters in the history. **What problems is Documo solving and how is that benefiting you?** Faxes are required to send some patient orders and receive the results confidentially through our contracted lab. **Official Response from Documo Support:** > Thank you so much for your review! We're thrilled to hear that Documo makes it easy for you to send and receive secure faxes online—especially without the need for a physical fax machine. It's also great to know that our customer service team was able to assist you quickly with viewing inbound faxes. We’re especially proud to support healthcare workflows that require secure, HIPAA-compliant communication, and we’re glad Documo is helping you send patient orders and receive lab results confidentially. ### 31. HIPPA compliant but at a cost **Rating:** 3.5/5.0 stars **Reviewed by:** Alexandrea B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** Documo is great because it’s HIPPA compliant and secure. The free trial is great and I appreciate the customizable cover templates. **What do you dislike about Documo?** Documo is more expensive than other platforms and my attachments can’t be edited after they’re uploaded for sending **What problems is Documo solving and how is that benefiting you?** We needed something HIPPA compliant **Official Response from Documo Support:** > We're glad to hear that you appreciate our HIPAA compliance and secure features. We understand that cost is an important factor, and we're constantly working to provide the best value for our customers. We'll take your feedback about attachment editing into consideration for future improvements. ### 32. Easy to use - takes the hassle out of the process **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel B. | Director of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is user friendly and allows you to get rid of the old archaic system of sending faxes. It's super easy to drag and drop PDFs to send and it's cut down on the time it takes by a ton. Would definitely recommend this product for any business, small or large! We made the switch and it was super easy for everyone. If I have an issue they have support available. **What do you dislike about Documo?** Sometimes it takes a little bit to send but I've rarely had an issue with it eventually going through. Could be an internet issue on our end though! **What problems is Documo solving and how is that benefiting you?** We often need to send sensitive information regarding care of our individuals. Documo makes that transfer of information super easy and safe. **Official Response from Documo Support:** > Thank you for your feedback! We're glad to hear that Documo has simplified the process of sending faxes for your business. We appreciate your support and are here to assist you with any issues that may arise. ### 33. Easy to use, lots of options and overall user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd O. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Easy to setup and use from a Administrator standpoint. We use it with Drivve to handle faxing via the MFP's to Documo. Removing the need for SIP lines, etc. **What do you dislike about Documo?** I was not the original installer of it, so overall I cannot say of any downsides. **What problems is Documo solving and how is that benefiting you?** Sending faxes via Drivve from the MFP's. Sending faxes directly from a users desktop. Receiving faxes via email for users and/or shared mailboxes. **Official Response from Documo Support:** > We're glad to hear that you find Documo easy to use and user-friendly. It's great to know that it's helping you handle faxing efficiently and removing the need for SIP lines. Thank you for sharing your positive experience! ### 34. Works for what I need **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | CEO/Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Great for my small business Affordable Secure and HIPAA compliant Very responsive customer services User-friendly Saves numbers so I remember who has reached out to me Faxes come to my email which is very convenient Paperless **What do you dislike about Documo?** Sometimes the service goes down. Page limit before added cost; I don't control who sends me faxes! **What problems is Documo solving and how is that benefiting you?** Being able to send and receive faxes for my small business in a way that is HIPAA compliant and does not require additional hardware **Official Response from Documo Support:** > We're glad to hear that Documo is meeting your small business needs and that you find our service user-friendly and convenient. We apologize for any inconvenience caused by service downtime and the page limit. We are constantly working to improve our service and appreciate your feedback. ### 35. Documo is a great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Documo is very reliable and allows us to check the status of faxes sent using the service. Having the ability to track each outgoing or incoming fax through the stages of delivery allows us to be very transparent with our clients. **What do you dislike about Documo?** Some of the UI features could be more user-friendly; for instance, populating the user filter on the search page without having to click through to more filters. **What problems is Documo solving and how is that benefiting you?** We send hundreds of faxes every day to medical facilities around the USA -- Documo allows us to integrate this functionality directly into our site and view fax progress on the Documo website. **Official Response from Documo Support:** > Thank you for your positive feedback on Documo! We're thrilled to hear that you find our service reliable and appreciate the ability to track fax status for transparent client communication. We value your input on the user interface and will take your suggestion into consideration for future improvements. It's great to hear how Documo is benefiting your daily operations by seamlessly integrating fax functionality and providing visibility into fax progress. If you have any further suggestions or feedback, please feel free to reach out to us. We're here to help and support your faxing needs! ### 36. Solid platform with competitive rates and strong integration features **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan C. | DIrector of Information Systems and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Documo?** The ability to programatically integrate our documo environment with 3rd part services through the service API. **What do you dislike about Documo?** We needed better options for scaling up and getting pricing adjusted past the small scale PoC rates. The enterprise team was able to take care of us though. **What problems is Documo solving and how is that benefiting you?** shared fax lines through individual accounts was a big plus. That plus the API integrations made it a very scalable and flexible solution for us. **Official Response from Documo Support:** > Thank you for sharing your positive experience with our platform. We're pleased that you find our API integration and competitive rates to be beneficial. We understand the need for better scaling options and pricing adjustments, and we're glad that our enterprise team was able to address your concerns. It's great to hear that our shared fax lines and API integrations have provided a scalable and flexible solution for your needs. ### 37. Documo is a great HIPAA-compliant fax solution **Rating:** 3.5/5.0 stars **Reviewed by:** Jaimie D. | Teacher, Primary/Secondary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is simple to use, and you don’t have to worry about compliance because it meets all the necessary standards. Plus, everything is digital, so you can manage faxes without the hassle of a traditional machine. Overall, Documo is a solid choice for anyone who needs secure, straightforward faxing. **What do you dislike about Documo?** I wish there were an easier way to see previews of outbound faxes **What problems is Documo solving and how is that benefiting you?** Documo integrates with our EMR for seamless faxing **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo. We understand the importance of seamless and secure faxing, and we're pleased to hear that our solution meets your needs. We'll take note of your suggestion for easier previews of outbound faxes. ### 38. It's pretty easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Documo?** That I can fax documents when I need to. I know it's something that's a bit old fashion but places still use fax. The customer service has also been great. They're fast when it comes to their responses **What do you dislike about Documo?** I haven't had any bad experiences so far. **What problems is Documo solving and how is that benefiting you?** It cuts down paper work when you can send out authorization forms and get the information you need back on 1 page vs 100 pages ### 39. Fast and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** LUIS G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** It is very easy to use and I have never had an issue using it. It was easy to sign up, I use it every day, love all the different features. **What do you dislike about Documo?** I wish I could look at the history farther back. **What problems is Documo solving and how is that benefiting you?** I can securely fax documents from anywhere making it convenient when traveling from different offices. **Official Response from Documo Support:** > We're thrilled to hear that Documo is making faxing documents convenient for you while traveling between offices. We'll take note of your feedback about the history feature and strive to improve the user experience. ### 40. Modern solution for Enterprise healthcare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Documo has managed to make a modern face on faxing technology, allowing API based fax interaction with a robust telephony solution that rids us of fax compatibility issues to provide a robust and dependable solution for our cloud native software. We can send thousands of faxes in case of down time dependably. **What do you dislike about Documo?** Managing multiple API keys can be problematic as well as key rotation. I would like to see other more secure options for communication with Documo APIs **What problems is Documo solving and how is that benefiting you?** Modern API face for Faxing **Official Response from Documo Support:** > We're glad to hear that you appreciate our modern approach to faxing technology and the robust telephony solution. We understand the challenges with managing multiple API keys and are continuously working to improve the security options for communication with our APIs. Thank you for your feedback! ### 41. Feature rich, affordable and friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** rabih a. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** I reviewed few electronic faxing solutions, and I liked Documo the most. Ability to email the recipient with a notification when a fax is received and attach the fax in PDF format, was a very useful feature. The basic plan comes with 5 toll-free fax numbers that we get to use. **What do you dislike about Documo?** Haven't used it that long to dislike it. **What problems is Documo solving and how is that benefiting you?** reliance on fax machines and paper **Official Response from Documo Support:** > We're thrilled to hear that you are enjoying the features and affordability of our service, especially the ability to email recipients when a fax is received. We hope to continue exceeding your expectations as you use our service more. ### 42. Not too user friendly or intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Rene . | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Documo?** It’s fairly inexpensive for those of us who need fax capability infrequently. **What do you dislike about Documo?** I do not find it to be as user friendly or intuitive as I believe it should be. Of course some of my experience could be because I use it infrequently. However, because I was looking for something for this level of use, I really do need something that is quick and easy, especially for retrieving incoming faxes. I often end up using more time than I think is reasonable to try and perform simple functions. **What problems is Documo solving and how is that benefiting you?** It’s mostly solving having the capability to receive occasional faxes. **Official Response from Documo Support:** > Thank you for sharing your feedback with us. We appreciate your positive comments about our affordable fax capability. We understand your concerns about the user-friendliness of our platform, especially for infrequent users. We are constantly working to improve our interface to make it more intuitive for all users. We would love to gather more specific details about the challenges you are facing with retrieving incoming faxes so we can address them accordingly. Please feel free to reach out to our customer support team, and we will be happy to assist you further. Thank you for choosing Documo for your faxing needs. ### 43. Nice Web interface **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro G. | System Engineer Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Documo?** So far has the best Web GUi any Virtual fax provider out there. Very easy to navigate around. **What do you dislike about Documo?** The only Thing that i don't like it that their underline for api is faxback. and we had a lot ofi issues with Faxback in the pass. **What problems is Documo solving and how is that benefiting you?** I very happy on what they build and right now I can't think of anything. **Official Response from Documo Support:** > We're thrilled to hear that Documo is solving your virtual fax needs. If you ever encounter any issues, please don't hesitate to reach out to our support team. ### 44. Very Reliable and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Craig L. | Director Carrier Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Documo?** The best think about it is I can do everything from my computer. I like not having to run to the fax machine to receive or send faxes. I **What do you dislike about Documo?** There isn't anything that I have found thus far that I haven't liked about Documo. **What problems is Documo solving and how is that benefiting you?** I work remote about 90% of the time and not having to worry about having a fax machine makes life easier. **Official Response from Documo Support:** > We're glad to hear that you find Documo reliable and easy to use, especially the convenience of being able to send and receive faxes from your computer. ### 45. Communication Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica A. | Clinical Research Coordinator II, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Documo?** I like the ease of using this platform, especially in sending documents to our clients in a clinical trial and tracking receipts of documents. **What do you dislike about Documo?** So far, we haven't encountered any issue in using this platform. **What problems is Documo solving and how is that benefiting you?** I like how easy we navigate the platform in faxing documents both inbound and outbound. And how each documents are labeled. **Official Response from Documo Support:** > Thank you for your feedback! We're glad to hear that you haven't encountered any issues with using Documo and that it's meeting your needs for faxing documents both inbound and outbound. ### 46. Customizable for big teams **Rating:** 5.0/5.0 stars **Reviewed by:** Tovy S. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Documo?** The control I have over all users The ease of implementation for all workers Great customer support And a lot of features Easy to use even for non tech savvy employees **What do you dislike about Documo?** The custom branding didn't work for us and i couldn't figure out why **What problems is Documo solving and how is that benefiting you?** Complying with HIPAA regulations while having a modern design and great features **Official Response from Documo Support:** > Thank you for sharing your positive feedback about Documo! We're thrilled to hear that you appreciate the control over users, ease of implementation, great customer support, and user-friendly features. We're sorry to hear about the issue with custom branding not working as expected. We'd like to investigate this further to ensure a seamless experience for you. Please reach out to our support team so we can assist you with resolving this matter. It's great to know that Documo is helping you comply with HIPAA regulations while offering modern design and great features. We're committed to providing solutions that benefit our customers in various ways. Thank you for choosing Documo! ### 47. Cloud Faxing preferred over traditional! **Rating:** 4.5/5.0 stars **Reviewed by:** Justin R. | Systems Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** It is so easy... a caveman can do it! The interface being all on one page is nice as well. **What do you dislike about Documo?** If you are assigned multiple numbers, notifications cannot be fine tuned. It is either all or nothing. **What problems is Documo solving and how is that benefiting you?** Keeping a fax solution in place for the organization but going with a cloud solution rather than an on prem solution. **Official Response from Documo Support:** > Thank you for sharing your positive feedback about our easy-to-use interface! We're thrilled to hear that you find Documo user-friendly. We appreciate your feedback on notifications and understand the importance of having more control over them. Our team is continuously working on enhancements, and we will take your suggestion into consideration for future updates. It's great to hear that Documo is helping your organization transition to a cloud faxing solution, providing the convenience and flexibility you need. If you have any more suggestions or feedback, please feel free to reach out. We're here to help and improve your experience with Documo. Thank you for choosing us! ### 48. Powerful E-Faxing with Seamless API Integration, strong UI **Rating:** 5.0/5.0 stars **Reviewed by:** Owen H. | general counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Documo?** I love that the API is comprehensive and easy to use. We integrated the service with custom code we use. It's a core function in our business that is used dozens of times every day. We use it for HIPAA-regulated faxes, and it was easy to implement features we needed to make it compliant. Customer support is very responsive. **What do you dislike about Documo?** I wish the logging was a little more accessible. I like to be self-sufficient in troubleshooting errors, and I sometimes have to contact support for help figuring out what is happening in the system. To their credit, the help is prompt and very skilled on the front line. **What problems is Documo solving and how is that benefiting you?** I wish we could get away from using faxes so often, but healthcare billing relies heavily on them. We use mFax for both inbound and outbound faxing of medical claims and supporting documentation. We've integrated it with custom code so that we can securely send faxes from our Exchange Online email system and receive them into a HIPAA-compliant online document filing system. **Official Response from Documo Support:** > We're thrilled to hear that you find our API comprehensive and easy to use, and that it has become a core function in your business. We appreciate your feedback about the logging accessibility and will take it into consideration for future improvements. ### 49. The software isn't user friendly, and organization can be difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Jake F. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Documo?** I like that documo is digital, however, our business we still have to print many pages **What do you dislike about Documo?** Organizations is difficult, we are struggling with getting all staff able to utilize the system. **What problems is Documo solving and how is that benefiting you?** Solving some of the paperwork problems, however, there isn't a spot to know which faxes were already addressed. **Official Response from Documo Support:** > We appreciate your feedback and apologize for any difficulties you've experienced. We are constantly working to improve user-friendliness and organization within our software. We understand the importance of making the transition to digital as seamless as possible for businesses. Please reach out to our support team at support@documo.com to assist with the organizational difficulties you're facing. Thank you for choosing Documo! ### 50. Documo is a great place for cloud faxing, electronic signatures, and document storage. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Documo?** This is a very user friendly website and fast and Secure way to send and receive fax, Documo provide easy to understand APIs which can be easily integrated in the code. Documo has very prompt customer service and which help companies and Developer to use the API Frequently and Effectively. **What do you dislike about Documo?** I have no point about dislike, it is working as perfect as it is designed to be.. **What problems is Documo solving and how is that benefiting you?** its a cloud base solution easy to use when we have APIs handy **Official Response from Documo Support:** > We're thrilled to hear that you find Documo user-friendly and secure for sending and receiving faxes. Our team is dedicated to providing prompt and effective customer service to ensure a seamless experience for our users. ## Documo Discussions - [Is your service HIPAA compliant?](https://www.g2.com/discussions/mfax-compliance-hipaa) - 1 comment, 1 upvote - [Can I keep my current fax number if I switch to mFax?](https://www.g2.com/discussions/mfax-numbers) - 1 comment, 1 upvote - [Do I have to sign a contract to get the best pricing?](https://www.g2.com/discussions/mfax-pricing) - 1 comment, 1 upvote - [How soon will I be able to send/receive faxes after signing up?](https://www.g2.com/discussions/mfax-service) - 1 comment, 1 upvote - [Can I try out the product before deciding to purchase?](https://www.g2.com/discussions/mfax-trial) - 1 comment, 1 upvote - [View Documo pricing details and edition comparison](https://www.g2.com/products/documo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A30%3A49+-0500&secure%5Bsession_id%5D=7956123d-37d8-43d9-a48c-66b247cf2088&secure%5Btoken%5D=891db6793dc07d7cd61edebad2742a54ba3ac7b490a7ca082812ff3196b3f4a1&format=llm_user) ## Documo Integrations - [Box](https://www.g2.com/products/box/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Intely](https://www.g2.com/products/intely/reviews) - [Jane](https://www.g2.com/products/jane-software-jane/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenEMR](https://www.g2.com/products/openemr/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Documo Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Documents** - Editing - Document Signature - Storage **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Data Extraction** - Entity Recognition - Text Classification **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Documo Alternatives - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (463 reviews) - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews)