--- title: Documo Reviews meta_title: 'Documo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how Documo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-06-29' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Documo Reviews **Vendor:** Documo **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About Documo Documo is an AI-powered healthcare document automation platform combining HIPAA-compliant cloud fax with Intelligent Document Processing (IDP) to automate the full lifecycle of unstructured clinical document intake, from the moment a document arrives through classification, data extraction, patient matching, and direct delivery into the EHR. Where most cloud fax solutions stop at secure transmission, Documo goes further, treating every inbound document as structured data waiting to be unlocked. Its AI automatically reads, classifies, and extracts field-level information from referrals, prior authorizations, lab results, consent forms, and clinical records, then routes that data directly into PointClickCare, ModMed, NextGen, and other connected EHR and practice management systems with no manual intervention required. Built for mid-to-large health systems, healthcare organizations, and healthtech integrators, Documo eliminates the document processing bottlenecks that slow care coordination, create compliance risk, and consume clinical and administrative staff time every day. Documo customers see dramatic reductions in manual document handling, faster care coordination, and measurable ROI from day one. If your team is still manually processing faxed referrals, prior authorizations, or clinical records, Documo can help. Schedule a demo today and see how leading healthcare organizations are turning document chaos into automated, EHR-ready workflows. ## Documo Pros & Cons **What users like:** - Users appreciate the **seamless integration** of Documo's fax services with cloud functionality, enhancing their workflow efficiency. (40 reviews) - Users praise the **ease of use** of Documo, highlighting its quick setup and straightforward interface for all users. (35 reviews) - Users highlight Documo's **exceptional reliability** , experiencing minimal issues and efficient performance for varied document handling needs. (25 reviews) - Users love the **simple setup and usage** of Documo, making faxing easy for everyone, regardless of tech skills. (17 reviews) - Users highlight Documo's **affordable pricing** , making it an excellent choice for budget-conscious small businesses. (16 reviews) - Users value the **time-saving features** of Documo, enhancing document handling and accelerating workflow efficiency. (16 reviews) - Convenience (15 reviews) - Integrations (15 reviews) - Remote Work (15 reviews) - User Interface (15 reviews) **What users dislike:** - Users find **fax issues** frustrating, often leading to delays and complications during the porting process. (17 reviews) - Users face **limitations in faxing capacity and cumbersome porting processes** that can delay onboarding and functionality. (6 reviews) - Users find the **difficult learning process** for Documo challenging, impacting staff's ability to utilize the system effectively. (3 reviews) - Users find the **pricing to be high** , especially for infrequent use, complicating cost management and planning. (3 reviews) - Users find the **interface usability lacking** , leading to a frustrating experience when performing simple tasks. (3 reviews) - Learning Curve (3 reviews) - Mobile Issues (3 reviews) - Users find the **poor usability** of Documo frustrating, needing a more intuitive and efficient interface for tasks. (3 reviews) - Users have experienced **app stability issues** in the past, which can be frustrating during critical moments. (2 reviews) - Confusing (2 reviews) ## Documo Reviews ### 1. Easy to Install, Insightful Reports, and Top-Notch Support **Rating:** 4.0/5.0 stars **Reviewed by:** Pete S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Documo?** We use Documo for our public faxing service to the public, and this service gets used many times, every day. It was extremely easy to install and simple to integrate with our copiers. The reports provide the statistics we need, and the support has been top-notch. **What do you dislike about Documo?** At times, support hasn’t been forthcoming about maintenance and the impact to services, which has caused extra time and effort on our end. However, they have since put better communication practices in place, and we haven’t had a recurrence in about two years. **What problems is Documo solving and how is that benefiting you?** Previously, we had analog lines that were simply too expensive to continue providing our library patrons with free faxing service. With Documo’s very reasonable pricing we’re now able to offer this service free of charge. **Official Response from Documo Support:** > We're glad to hear that you find Documo easy to install and integrate with your copiers, and that the reports are providing the statistics you need. We apologize for any past communication issues with maintenance, but we're pleased to hear that our improved practices have been beneficial. Thank you for choosing Documo! ### 2. Effortlessly Streamlines Document Signing **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina L. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Documo?** I use Documo to sign documents for work or leases, and I really appreciate how easy it is to manage documents without needing to print them. After everyone signs, all parties automatically get copies, which is super convenient. I like how Documo guides me directly to the pages that need signing, which saves me from sifting through all the pages. It's straightforward and I often don't need an account, as I can just log in with my email. The setup process was smooth and switching from our previous service, which had issues, was quick and easy. **What do you dislike about Documo?** Nothing really comes to mind. **What problems is Documo solving and how is that benefiting you?** Documo makes it easy to send documents without printing, and everyone gets copies after signing. It guides me to signature pages, simplifying the process. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our platform easy to use and efficient for managing document signing. We're glad to hear that you appreciate the convenience of receiving copies automatically and the guidance to signature pages. We're always here to assist you with any questions or concerns you may have in the future. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out. Your feedback is valuable to us, and we're committed to providing you with a seamless document signing experience. Thank you for choosing Documo! ### 3. Vita Foot Clinic Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 17, 2026 **What do you like best about Documo?** The biggest value for us is the seamless integration with the Jane App. Being able to fax directly from patient charts has eliminated manual steps, reduced errors, and saved our administrative team a significant amount of time each day. It has strengthened our workflow and improved the overall patient experience. **What do you dislike about Documo?** We highly recommend Document Fax to any clinic looking to modernize and simplify their communication processes. Sent from my iPhone **What problems is Documo solving and how is that benefiting you?** The platform is reliable, fast, and has streamlined how our clinical team communicates with referring physicians and partner organizations. **Official Response from Documo Support:** > We're thrilled to hear that Documo's integration with the Jane App has been so valuable for your clinic. We're committed to providing seamless and efficient solutions for healthcare communication. ### 4. Simple, intuitive, and a much-needed modern transition from the limitations from past practices **Rating:** 5.0/5.0 stars **Reviewed by:** joshua J. **Reviewed Date:** June 04, 2026 **What do you like best about Documo?** Simple to use, easy interface from both an IT administrator perspective, and that of a user. Never had any calls about people running into issues or otherwise asking for support on usage of the software as a result. **What do you dislike about Documo?** Not much I can think of, again, using Documo thus far has been smooth for our company **What problems is Documo solving and how is that benefiting you?** Our traditional way of faxing was obviously loud and much more "crowded" Not having to hear that dreaded dialtone everytime someone chooses to send a fax has been a game changer for morale in the office. **Official Response from Documo Support:** > Thank you for the glowing review! We're thrilled to hear that you find Documo simple, intuitive, and a modern solution for your faxing needs. We're delighted that both IT administrators and users find our interface easy to navigate. It's fantastic to know that your transition to Documo has been smooth and issue-free. We're pleased to have made a positive impact on your office morale by providing a quieter and more efficient faxing experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Documo! ### 5. It works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** June 25, 2026 **What do you like best about Documo?** For us the best part about Documo is that it integrates nicely with Jane **What do you dislike about Documo?** I do believe that the shortfalls of Documo are within Jane and the way that it is integrated maybe and not with documo itself. There is definite room for improvement but its hard so say where the onus would fall to fix them, but I think its Jane **What problems is Documo solving and how is that benefiting you?** It is great to be able to fax patients chart directly through the EMR **Official Response from Documo Support:** > Thank you for sharing your feedback with us! We're thrilled to hear that you are enjoying the integration between Documo and Jane and appreciate your insights on areas for improvement. We'd certainly love to look into how we can enhance the integration further and ask if you could reach out to our support team at support@documo.com. We strive to provide the best service possible. Thank you for choosing Documo! ### 6. This system has seemed to be very reliable and works great for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** June 18, 2026 **What do you like best about Documo?** I can see all my fax details in one place. Being able to visualize the fax history makes it great, no guessing on what documents were sent or not sent. **What do you dislike about Documo?** If i had to say anything it would just be that we frequently have to set the fax history date. It doesn't update to current dates if you left it and came back, like the next day. **What problems is Documo solving and how is that benefiting you?** Being able to send faxes seamlessly. **Official Response from Documo Support:** > We're glad to hear that you find Documo reliable and that it helps you visualize your fax history in one place. We appreciate your feedback about the fax history date and will take it into consideration for future improvements. ### 7. Effortless HIPAA-Compliant Faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 09, 2026 **What do you like best about Documo?** Sending and receiving faxes is straightforward, the interface is clean and intuitive, and we don't have to worry about the security side since it's built for compliance **What do you dislike about Documo?** Maybe the platform could offer one management account and accounts for providers so they can be able to also utilize the platform **What problems is Documo solving and how is that benefiting you?** Being able to utilize HIPAA compliant faxes and facilitate the referral process at our office. **Official Response from Documo Support:** > Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the platform has made sending and receiving HIPAA-compliant faxes straightforward for your team and has helped streamline your referral process. That's exactly what we set out to do. We really appreciate your feedback about account management. The good news is that we do have plans designed for exactly this use case! With our multi-account structure, you can have a main parent account with departments or sub-accounts nested underneath it, allowing providers to log in and utilize the platform directly while everything stays centrally managed. We'd love to walk you through how this could work for your office. Please don't hesitate to reach out to our support team at support@documo.com. We'd be happy to provide more details and help you find the best setup for your workflow. Thanks again for your kind words and for being a valued Documo customer! ### 8. Great faxing system! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Documo?** Multiple people are able to use the fax as once. You can easily tag different fax numbers if you have multiple locations and with employees' names so you are not double working a fax. **What do you dislike about Documo?** Slight problem in the beginning was not being able to fax larger files, but that has been resolved. **What problems is Documo solving and how is that benefiting you?** Electronic Faxing. Super user friendly. **Official Response from Documo Support:** > Thank you for sharing your positive experience with our faxing system! We're glad to hear that you appreciate the ability for multiple users to access the fax at once and the convenience of tagging fax numbers with employees' names. We're also pleased to know that the issue with faxing larger files has been resolved for you. If you have any further feedback or encounter any other challenges, please don't hesitate to reach out to us. We're here to ensure your experience with Documo remains user-friendly and efficient. Thank you for choosing Documo for your electronic faxing needs! ### 9. Documo is a safe, secure and efficient way to send and receive sensitive, confidential information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 04, 2026 **What do you like best about Documo?** Documo is safe and reliable. We have been subscribers to Documo for many years and have never had an issue. **What do you dislike about Documo?** Since we have never had a problem or issue with Documo, I can't think of anything we dislike. **What problems is Documo solving and how is that benefiting you?** We need to transmit and receive highly confidential and personal information that is HIPAA compliant. **Official Response from Documo Support:** > We're thrilled to hear that you find Documo safe, secure, and reliable for transmitting sensitive information. Thank you for being a long-time subscriber! ### 10. Documo is the 🐐 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** June 03, 2026 **What do you like best about Documo?** ability to check faxes through the app on my phone and computer **What do you dislike about Documo?** I have to login every single time I go to the website. it doesn't remember who I am **What problems is Documo solving and how is that benefiting you?** ability to send and receive fax without having a physical fax machine in my office due to space constraints. **Official Response from Documo Support:** > Thank you for sharing your feedback! We're thrilled to hear that you enjoy the convenience of checking faxes on both your phone and computer. We understand your frustration with having to log in each time you visit our website, and we apologize for any inconvenience this may have caused. We're glad to hear that Documo is helping you overcome space constraints by providing a virtual fax solution. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We're here to assist you every step of the way! ### 11. Documo is user friendly, efficient and meets the needs of my practice. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 09, 2026 **What do you like best about Documo?** I have been using Documo since 2020. It is a user friendly platform that is economical and efficient. **What do you dislike about Documo?** Quite honestly, I do not have negative feedback with this platform. **What problems is Documo solving and how is that benefiting you?** I have not had a problem where I needed Documo to assist. **Official Response from Documo Support:** > We're thrilled to hear that Documo has been user-friendly and efficient for your practice! Thank you for your positive feedback. ### 12. simple fax solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** June 10, 2026 **What do you like best about Documo?** email alerts, email confirmations of sent and received faxes, document previews, cover letters. **What do you dislike about Documo?** resolution of the faxes aren't the greatest all the time. **What problems is Documo solving and how is that benefiting you?** needing to send and receive faxes; documo does exactly what it intends to be, a fax machine. **Official Response from Documo Support:** > Thank you for highlighting how Documo is solving your faxing needs effectively. We're committed to providing a reliable fax solution for our customers. ### 13. VERY EASY TO USE SYSTEM AND RELIABLE FOR FAXING SERVICES. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 10, 2026 **What do you like best about Documo?** VERY QUICK RESPONSE REGARDING FAX DELIVERY SUBMISSION. **What do you dislike about Documo?** CANNOTDETERMINE A DISLIKE AT THIS TIME GIVEN ITS PERFORMANCE **What problems is Documo solving and how is that benefiting you?** TAX RESOLUTION WITH EITHER THE INTERNAL REVENUE SERVICE OR THE ILLINOIS DEPARTMENT OF REVENUE. **Official Response from Documo Support:** > Thank you for your positive feedback! We're pleased to hear that our system has been helpful for your tax resolution needs. ### 14. Documo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 04, 2026 **What do you like best about Documo?** The ability to customize cover pages, the ability to organize faxes with tagsI **What do you dislike about Documo?** Have not used it long enough to offer an opinion **What problems is Documo solving and how is that benefiting you?** Have not used it long enough to offer insight **Official Response from Documo Support:** > Thank you for considering Documo to solve your faxing needs. We hope to continue providing you with a beneficial experience as you use our service. ### 15. Simplicity of Documo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine **Reviewed Date:** June 09, 2026 **What do you like best about Documo?** It's simple to use, stores history of send and received documents **What do you dislike about Documo?** No complaints. The login could be a little better streamlined **What problems is Documo solving and how is that benefiting you?** It's simple and affordable for small business budget **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo. We're pleased to hear that it's meeting your needs for storing document history and affordability. We'll definitely take your feedback about the login process into account for future enhancements. ### 16. Documo is convenient and easy to use. I love the customizable features and cost effectiveness. **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Documo?** Customizable features that allow me to tailor each fax accordingly. **What do you dislike about Documo?** Wish the UI was a little better but it's not bad how it is. **What problems is Documo solving and how is that benefiting you?** Faxing documents without a fax machine **Official Response from Documo Support:** > We're glad to hear that you find Documo convenient and easy to use, and that you love the customizable features and cost effectiveness. We appreciate your feedback about the UI and will take it into consideration for future improvements. Thank you for choosing Documo for your faxing needs! ### 17. Great fax platform. I wish the mobile app was a tad better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 05, 2026 **What do you like best about Documo?** Ease of use. Pricing is fair. Consistent **What do you dislike about Documo?** Mobile app could have some UI improvement. **What problems is Documo solving and how is that benefiting you?** Documo allows me to fax medical records and receive patient information **Official Response from Documo Support:** > Thank you for your feedback! We are constantly working on improving our mobile app to provide a better user experience. We appreciate your input and will take it into consideration for future updates. ### 18. Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa t. | LPN, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Documo?** This website is easy and comes in handy. **What do you dislike about Documo?** there isn't anything that I dislike..... **What problems is Documo solving and how is that benefiting you?** Benefits by receiving and sending faxes asap. **Official Response from Documo Support:** > It's great to hear that Documo is helping you send and receive faxes quickly. We appreciate your support! ### 19. quick and efficent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 03, 2026 **What do you like best about Documo?** integrated in jane and is fast and efficent **What do you dislike about Documo?** not as user friendly, would like to filter better **What problems is Documo solving and how is that benefiting you?** no physical fax needed **Official Response from Documo Support:** > We're glad to hear that you find Documo integrated in Jane and efficient. We appreciate your feedback about the user-friendliness and filtering options, and we'll take that into consideration for future improvements. It's great to know that Documo is solving the need for physical faxing for you. ### 20. Documo Makes Organizing and Processing Faxes and Emails Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Documo?** Documo is a very user-friendly platform that makes it extremely easy to organize and process any faxes or emails that are received and need to be handled in a timely manner. **What do you dislike about Documo?** The only thing I do not like about Documo, is that there is no chance to fill in all the extra fields of the "fax out" form. Outside of that, there are no other complaints. **What problems is Documo solving and how is that benefiting you?** Organization and efficiency. The benefit is the ability to work smarter and not harder. **Official Response from Liz Slater:** > We’re glad Documo is helping streamline how you organize and process faxes and emails. We appreciate the feedback on the “fax out” form as well. Expanding flexibility is always something we’re actively working on. Thanks again for choosing Documo! ### 21. Reliable eFax Solution with Great MSP Resale Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | MSP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Documo's eFax solution is easy to set up, intuitive to manage, and extremely reliable. As an MSP, I especially appreciate how simple it is to create dedicated fax portals for each client, giving them a professional and secure experience. The platform’s white-labeling capabilities and administrative controls make it ideal for reselling—I've been able to generate recurring revenue by offering eFax services under my own brand. **What do you dislike about Documo?** No major complaints so far. If I had to point something out, it would be that the initial learning curve for configuring portals could be slightly more guided, but their support team has been very responsive when needed. **What problems is Documo solving and how is that benefiting you?** Documo replaces the hassle of traditional fax machines with a secure, cloud-based eFax solution. As an MSP, this means I no longer deal with physical hardware, phone lines, or fax server maintenance. Instead, I offer my clients a reliable, digital fax service that meets compliance standards like HIPAA. This not only saves time and reduces support tickets but also creates a new, recurring revenue stream for my business. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our platform easy to set up, reliable, and ideal for MSP resale by streamlining operations, reducing maintenance tasks, and creating a new revenue stream. Your feedback about the initial learning curve for configuring portals is valuable, and we appreciate your suggestion for more guided support in that area. We're glad to hear that our support team has been responsive whenever you've needed assistance. We're committed to providing excellent service and will take your feedback into consideration to enhance the user experience further. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing Documo! ### 22. Great solution for small business - easy to setup, great features, great user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen K. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Documo?** Documo is easy to set up and use, even for people who aren’t tech-savvy. The interface is clean and straightforward, making it simple to send and receive faxes without any hassle. It’s a great fit for small businesses that need a dependable way to handle documents without dealing with clunky hardware. Everything is web-based, and setup takes just a few minutes. What really makes Docomo stand out is how well it works for people with more advanced needs too. There are plenty of features for power users, like detailed tracking of all inbound and outbound faxes, secure data handling, and strong privacy settings. It’s especially useful for medical offices or any business that deals with sensitive information. Overall, it’s a solid, flexible solution that works well across different use cases. **What do you dislike about Documo?** Their smartphone app still doesnt allow me to login through Google (which is how my account was created). Please fix that~! **What problems is Documo solving and how is that benefiting you?** -keep tracking of the flurry of faxes we receive -the email receipts of each fax make it easy to keep track -going paperless has saved us money and time -easier to fax large documents and files **Official Response from Documo Support:** > We're thrilled to hear that Documo has been a great fit for your small business! Our goal is to provide a user-friendly and feature-rich solution for all of our customers. We're pleased to inform you that our Google sign-in is now working as expected. Please try again and reach out to our support team should you have any further questions! ### 23. Effective Document Utilization **Rating:** 5.0/5.0 stars **Reviewed by:** Rana K. | Sr Vendor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Documo?** Better visibility and tracking and reduced manual effort as well as modern interface **What do you dislike about Documo?** Error handling, provide more details on error messages **What problems is Documo solving and how is that benefiting you?** saving on paper use, keeping track of faxes sent and received, better communication and cost effectective no needt to buy fax machine **Official Response from Documo Support:** > We appreciate your positive comments about mFax's usability and benefits. We understand the importance of reliable customer support and will strive to enhance that aspect of our service. ### 24. Perfect blend of traditional analog faxing and web-based efax. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** I work for a midsize phone and internet provider. Our primary use case for Documo is filling the gaps between IP-based phone systems and customers that need traditional analog fax machines (usually for legal or policy reasons). We make use of their fax bridges more than anything. I really appreciate how plug-and-play they are. We've recently worked with Documo on setting up a SIP Trunk to allow us to more easily use our own numbers on their service. We have just shy of 100 customers using Documo services of some kind regularly. They regularly issue public announcements on service-effecting issues and maintain an easy to view status page. **What do you dislike about Documo?** Customer support on minor issues is usually relatively quick, but more major issues require going through the different tiers of support. All of which is fairly standard, but can become frustrating at times. We've worked with Documo for years now and they have had past issues of regular service outages. Though they've made some drastic changes in the last couple of years and we've seen maybe 5% of the troubles we saw before. **What problems is Documo solving and how is that benefiting you?** Documo helps us bridge the gap between analog phone systems and pushing customers to upgrade to IP-based phones. Many still prefer using an analog fax machine and Documo's Fax Bridges (now called Fax Machine Connectors?) allow customers to keep their fax machines while upgrading to better, newer phone systems. A ### 25. Practical, Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Davies C. | Applications and Infrastructure Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** When Twilio dropped their support for fax, I was lost. I am so thankful I found Documo. I've been using Documo Fax for about 4 years, and it’s easily one of the best online fax services out there. It’s simple to use, practical, and saves me the hassle of dealing with fax machines. The interface is clean and easy to navigate—just upload your document, add a recipient, and send. No complications, no extra steps. Plus, since it’s cloud-based, I can send and receive faxes from anywhere. Security is also a plus, with encrypted transmissions keeping my documents safe. I also need to mention that other than dealing with the posting of the phone number, the deployment was almost instant. If you aren't migrating a number, you can have this up almost immediately. If you need a reliable and hassle-free fax solution, I highly recommend Documo Fax! **What do you dislike about Documo?** There is very little I struggle with, other than the occasional user permission issue while onboarding, its seamless. **What problems is Documo solving and how is that benefiting you?** Local government and other old school entities still rely on fax. We cannot ignore this, even if we try to minimize this, fax isn't going anywhere. My internal team have sensitive documents shared via fax and not only do they need it on the go, our incoming needs to be triaged. Having this via an online solution facilitates everything and made adoption quick! **Official Response from Documo Support:** > Thank you for sharing your feedback! We're delighted that you find Documo Fax to be a reliable and hassle-free solution for your faxing needs. We're committed to providing a user-friendly and secure platform for our customers. ### 26. Easy and Professional Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Annie K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** I like that it is an easy to use interface that integrates with our medical practice software, Jane App. I appreciate how you can customize cover pages and preview your faxes before sending them ensuring the professionalism of our business. **What do you dislike about Documo?** I wish there was a way to save a draft of a fax on the system. If I realize I need to edit the cover page more then I need to open a new window to do so otherwise I lose what I have entered. **What problems is Documo solving and how is that benefiting you?** It solves the need to have a physical fax machine and fax line set up. Having a digital option that is HIPPA compliant is a big deal for our business. We recently moved office locations and made the transition easy and if we need to do so again in the future it will make the process seamless to not have to change fax numbers or have an interruption to our services. **Official Response from Documo Support:** > Thank you for your positive feedback about our easy-to-use interface and integration with Jane App. We understand your frustration about the lack of a draft saving feature and will take this into consideration for future updates. We're glad that Documo has been able to provide a HIPAA-compliant digital fax option for your business. ### 27. Meets Our Needs, but Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian P. | Sr. Director, Operations Strategy & Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Documo?** What I like best about Documo is that it delivers on its core promise: secure, compliant document transmission without requiring physical fax machines. It's reliable for our day-to-day needs, and the platform is simple enough that most users can get up and running with minimal training. The audit trail and delivery confirmations add a layer of confidence, especially when working with sensitive documents. Support is also generally responsive when issues do come up. **What do you dislike about Documo?** The user interface feels outdated and unintuitive at times, which can slow down even basic tasks. Search and filtering functionality is limited, making it harder than it should be to locate past faxes or confirm delivery status quickly. While it’s functional, the workflow feels a bit clunky, and some features that would make high-volume use easier—like more robust reporting or automation options—are either missing or underdeveloped. It works, but it doesn’t feel modern or particularly efficient. **What problems is Documo solving and how is that benefiting you?** ocumo helps us securely send and receive faxes without relying on physical fax machines or outdated systems. In our line of work, we frequently handle documents that require HIPAA compliance and secure transmission, and Documo meets those requirements. It's allowed us to digitize and streamline a process that used to be manual and time-consuming, reducing turnaround time and making it easier for our team to access and manage faxed documents remotely. The platform ensures that critical communications aren’t delayed or lost, which is essential in a regulated environment. **Official Response from Documo Support:** > We appreciate your feedback and are glad to hear that Documo is meeting your secure document transmission needs. We understand your concerns about the user interface and functionality, and we are constantly working to improve the platform to better serve our customers. Thank you for choosing Documo! ### 28. Great value **Rating:** 5.0/5.0 stars **Reviewed by:** Waldo A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Documo?** Documo is easy to use and is integrated into my patient management software. I can either send things directly through that or I can log in to Documo separately- both of which are easy and convenient! I have my own number to receive faxes at and they email me when they come through. **What do you dislike about Documo?** I don't have any complaints or things I don't like. We do not send or receive many faxes and this is a very convenient service for when we do. **What problems is Documo solving and how is that benefiting you?** I don't have an office line and have no way to set up a fax number to a fax machine. This allows me to send and receive faxes as needed with no extra hassle at a great price **Official Response from Documo Support:** > We're thrilled to hear that Documo has been easy to use and integrated well with your patient management software. It's great to know that our service has been convenient for you, and we appreciate your positive feedback! ### 29. Easy to use and great integration with our EMR **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine P. | Optometrist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** Documo makes it easy to fax documents and track if and when they are delivered. We can even fax documents directly from our EMR system which saves us time. We also like getting email confirmation when a fax is delivered or when there is an error with a fax. **What do you dislike about Documo?** So far we have not had any issues or concerns with using Documo. **What problems is Documo solving and how is that benefiting you?** Documo allows us to conveniently send medical documents in a HIPAA-compliant way. It also integrates with our EMR which saves us time when faxing patient records to other professionals. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're delighted to hear that the faxing process has been made easier for you, and that the integration with your EMR system has been a time-saving feature. We're here to support your practice and are grateful for your feedback. ### 30. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | DON, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Switching to Documo has been one of the most efficient changes I’ve made in my workflow. As someone who regularly needs to send and receive documents quickly and securely, eFax has saved me a significant amount of time and hassle. What I appreciate most is the convenience — no more dealing with physical fax machines, busy signals, or paper jams. I can send and receive faxes directly from my email or mobile device, which is especially helpful when I'm on the go. The platform is user-friendly, and the setup was simple. Another major benefit has been the ability to store and organize faxes digitally. This has streamlined our documentation process and made it easier to stay compliant and organized. Overall, Documo has been reliable, fast, and efficient. It’s made communication smoother, and I highly recommend it to anyone looking to modernize their faxing process **What do you dislike about Documo?** I don't have any dislikes about Documo.. **What problems is Documo solving and how is that benefiting you?** Not requiring to have to physically fax something. **Official Response from Documo Support:** > We're delighted to hear that Documo has been able to meet your needs for sending and receiving documents quickly and securely. It's great to know that our service has helped you modernize your faxing process and eliminated the need for physical fax machines. We appreciate your recommendation and are thrilled to have played a part in making your documentation process more efficient and compliant. ### 31. Convenient and generally user-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** Not having to own a physical device to fax documents. Being able to fax documents straight from patients' charts if needed (when synched with Jane). Tutorial and setup process are straightforward and well-organized. Can be used very shortly after implementation. **What do you dislike about Documo?** There is something about modifying the cover pages that is counterintuitive. It's like they are never really "saved", they are just constantly being updated? Ultimately what I want is a library of personalized cover page templates that I can choose from before a transmission, when I would create another (the same way I would use "Save As" in Word for example) with the patient's personal information.Then once I don't need it anymore I would delete it so no patient's information would be kept in my profile. The other thing is cost, but that is only relevant to my specific situation: because I very rarely need to fax anything (at most once per month), the cost per use is exorbitant. **What problems is Documo solving and how is that benefiting you?** It's helping in the context of my work with organizations that do not accept the transmission of personal information (e.g., reports) through email, even with the patient's consent (e.g. VAC). Without Documo there is back and forth between home and the office to fax. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo, especially in its integration with Jane for faxing documents. We understand your frustration with cover page modification and cost concerns. We will work on making the cover page customization more intuitive and consider options for occasional fax users. ### 32. Reliable and Effortless eFax Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Documo?** I work for a DSO and we’ve been using Documo for over 5 years to handle all of our eFax needs—it’s been absolutely solid. The platform is extremely easy to use, from managing users to purchasing and assigning phone numbers. We haven’t experienced any major issues, and on the rare occasion something unexpected came up, their live chat support was responsive and helpful. They either resolved the issue quickly or gave a clear explanation. It’s a modern, dependable solution that just works. **What do you dislike about Documo?** Honestly, there’s nothing I dislike. Documo does exactly what we need, without hassle. It’s reliable, simple to manage, and has become an essential tool for our operations. **What problems is Documo solving and how is that benefiting you?** We no longer have to rely on traditional fax machines. Being able to use a digital fax solution that delivers faxes directly to our email and through a web portal is far superior. It’s faster, more convenient, and much easier to manage. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo! We're thrilled to hear that our eFax solution has been reliable and effortless for your DSO operations for over 5 years. It's great to know that you find our platform easy to use and that our live chat support has been responsive and helpful when needed. We're glad to be a modern and dependable solution for your faxing needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with Documo continues to be smooth and efficient. Thank you for choosing Documo as your essential faxing tool! ### 33. A Reliable Digital Faxing Solution for Our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Documo?** We’ve been using Documo as our corporate faxing solution for a while now, and overall, it’s been a solid tool that simplifies a process we used to dread. The interface is clean, intuitive, and easy to train new team members on. Whether sending or receiving faxes, it’s been smooth sailing for the most part. We do use their service as a reseller and have a lot of customers who use their service on a consistent basis. It's very easy to send invites to Our and Users for them to login and set up an account with very little steps. **What do you dislike about Documo?** There have been a few hiccups here and there (as with any platform), but nothing that’s been a dealbreaker. Support could be a little bit better, as they do not offer immediate support, and it's ticket-based. It does seem like here and there they do have a lot of outages, which do cause several issues with our Users, who rely on faxing services for their business. **What problems is Documo solving and how is that benefiting you?** The ability to send taxes with ease is the greatest solution they have to offer for our company. As a reseller, we have over 1000 customers that use their services with very little issue. The manage and send faxes they definitely have the market. As far as cost, though it is a little on the higher side. **Official Response from Documo Support:** > Thank you for sharing your experience with Documo! We're thrilled to hear that our digital faxing solution has been a reliable tool for your business, simplifying processes and making faxing a breeze. We appreciate your feedback on our clean and intuitive interface, as well as the ease of onboarding new team members. We apologize for any hiccups you've experienced and understand the importance of timely support. We are continuously working to improve our support system to provide better assistance to our valued customers like you. Please note you can always call into our live support team at 888-890-2325 during our business hours (Monday-Friday 9:00 AM - 6:00 PM EST). We'll take your feedback into consideration to enhance our services further. If you have any specific concerns or need assistance, please feel free to reach out. Thank you for choosing Documo! ### 34. Easy To Use MSP Friendly eFax Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo mFax provides us a great tool to provide faxing to our end users. The ability to configure eFax accounts for all our users and gives them an easy web portal to send and receive faxes. The Fax to Print tool is also especially helpful allowing users the ability to fax a document right from the print menu. Management is easy and support is always responsive. **What do you dislike about Documo?** Initial configuration was a bit confusing but support was able to straigten us out and get us going. **What problems is Documo solving and how is that benefiting you?** An easy to use and resell white label fax tool. It provides us the ability to sell efax and HTTPS fax adapters to our end customers. **Official Response from Documo Support:** > Thank you for sharing your positive experience with mFax. We understand that initial configuration can be confusing, and we appreciate your patience as our support team helped resolve the issue. ### 35. Reliable Service, HIPAA compliant and reasonably priced! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is a great HIPAA compliant platform. It’s easy to use and navigate. I also love that you receive an email notifying you when the fax went through as well as if it did not. Fax details and numbers are logged so you can go back and save them for the future and add them to your contacts for quick reference! Receiving faxes is also smooth as an automatic email notifies you of the fax. It’s easy to download received faxes to save and import into any EHR. Really for the price and the consistency, reliability, and HIPAA compliant with BAA, Documo is a solid choice I highly recommend. I’ve never had any glitches or issues trying to use it. Documo helps my work day flow seamlessly, quickly and reliably! **What do you dislike about Documo?** Honestly, I haven’t had any issues. The service efficiently, there no lag, there’s plenty of help tutorials and videos on using specific features. For a non-tech person it is VERY easy to use. **What problems is Documo solving and how is that benefiting you?** It’s HIPAA compliant! A must in my business. It’s easy to upload and fax documents and they are received pretty quickly, and if not I receive an email which alerts me to try to resend the fax. I also like there’s an audit trail. It’s just so easy to use! And it’s affordable, especially for a small business. **Official Response from Documo Support:** > Thank you for your positive feedback! We're glad to hear that Documo has been reliable and easy to use for you. We appreciate your recommendation and are happy to provide a seamless and affordable solution for your business needs. ### 36. Documo **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv P. | Director of Techninol, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** The seamless and user-friendly interface makes sending and receiving faxes incredibly easy. The integration with existing workflows is smooth, and the reliability of the service ensures faxes are sent without issues. The ability to access faxes from anywhere is a huge plus, making remote work much more efficient. **What do you dislike about Documo?** nothing i can tell you about disliking this product **What problems is Documo solving and how is that benefiting you?** Documo eliminates the need for physical fax machines, reducing paper waste and maintenance costs. It provides a secure and reliable way to send and receive faxes digitally, which is especially useful for remote work. The seamless integration with our existing systems improves efficiency and ensures compliance with industry regulations, making document management much easier. **Official Response from Documo Support:** > We're happy to hear that Documo has helped to reduce paper waste and maintenance costs for you, and that it has seamlessly integrated with your existing systems. Thank you for your support! ### 37. Efficient Document Management and E-Signature Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Ari Z. | Care Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is good for streamlinining document handling and e-signature process. Platform has intuitive user interface, making it easy for team members to navigate and manage documents efficiently. I particularly appreciate the quick turnaround times for sending and receiving signed documents, which significantly accelerates our workflow. **What do you dislike about Documo?** The customization options are somewhat limited, which is a drawback for creating specific contract layouts or unique branding elements. also, some folks have experienced minor bugs with the mobile app, which can affect the convenience of signing documents on the go. **What problems is Documo solving and how is that benefiting you?** Documo consolidates document management, storage, and e-signatures into a single platform and the e-signature feature ensures that documents can be signed quickly and securely **Official Response from Documo Support:** > Thank you for sharing your concerns about the customization options and mobile app bugs. We will pass this feedback along to our development team for further review and improvement. ### 38. Documo for faxing is great **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** We are in healthcare, which still does a lot of communication via fax. Documo makes it very simple and efficient to reach our doctors via fax with important information, such as new tests or tests that are being discontinued. Many of these doctors can't be reached by email. I can easily upload hundreds of doctors to send to. **What do you dislike about Documo?** There is a 1000 person limit on outbound faxes. So if we have 5K doctors to send to, that requires five files, five sends, etc. But it's not terribly inconvenient. **What problems is Documo solving and how is that benefiting you?** Documo faxing allows us to reach doctors with critical information. Many of these doctors cannot be reached via email. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo for faxing in the healthcare industry! We're thrilled to hear that our service has been efficient and helpful in reaching doctors with important information. We appreciate your feedback regarding the 1000 person limit on outbound faxes, and we will definitely take that into consideration for future improvements. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We are here to assist you and ensure that Documo continues to meet your faxing needs effectively. Thank you for choosing Documo! ### 39. Simple, Efficient Faxing Directly From Jane **Rating:** 4.5/5.0 stars **Reviewed by:** Bryon B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** The integration with Jane our EMR software. It makes sending faxes so easy it's almost wrong. :) It was super easy to start and set up with Jane. Highly recommend it. **What do you dislike about Documo?** Nothing at all. Nothing. Nothing at all. **What problems is Documo solving and how is that benefiting you?** Has cut down the time it takes us to send faxes, we have saved easily 5 minutes for each fax we had to send it the past. **Official Response from Documo Support:** > Thank you for the glowing review! We're thrilled to hear that our integration with Jane has made faxing so efficient for you. We're delighted to have saved you time with each fax sent. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help make your experience with Documo as smooth as possible. Thank you for recommending us, and we look forward to continuing to provide you with top-notch service! ### 40. Intuitive and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Documo?** I love that the UI is simple and easy to use - I can find what I need without having to ask for assistance. It is fairly easy to integrate into different systems, and can be heavily used every day without issue. **What do you dislike about Documo?** Documo could stand to have its UI made a little more professional looking - while it is intuitive and easy to use, it kind of looks like a little kid made it. **What problems is Documo solving and how is that benefiting you?** We use Documo for our clients and allow them to move from physical fax machines (hard to support, require onsite support often, becoming less common). **Official Response from Documo Support:** > It's great to hear that Documo is helping you and your clients transition from physical fax machines. We're committed to providing solutions that make everyday tasks easier and more efficient. We appreciate your feedback! ### 41. Best fax experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Y. T. | IT Manager & Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Documo?** ease of use, intuitive GUI, but most of all, SUPPORT. The Support team is so responsive even when they don't have an answer, the follow up they give you is essential. **What do you dislike about Documo?** Pricing increases as world continues to be more expensive, but, the product justifies the cost. **What problems is Documo solving and how is that benefiting you?** Centralizing all my medical offices fax in one account, one billing monthly. **Official Response from Documo Support:** > We're happy to hear that you appreciate the ease of use and intuitive GUI of Documo, as well as the responsiveness of our support team. We understand your concerns about pricing and strive to provide a valuable service. It's great to hear that centralizing your medical offices' faxing has been beneficial for you. ### 42. Easy Replacement for POTS Fax Lines **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Documo?** It's easy to centrally manage multiple lines and users. We no longer have to support physical printers or worry about paper shortages. Multiple users can be alerted when faxes are received, improving responsiveness. I also appreciate the flexibility of using both a physical bridge to a printer and the eFax web features. The white-labeling options are a great bonus as well. **What do you dislike about Documo?** We experienced some issues with the older model fax bridge device, but those problems appear to have been resolved recently. That was the only drawback we encountered. **What problems is Documo solving and how is that benefiting you?** Our remote workforce still relies on fax for healthcare-related tasks. We're using Documo eFax to replace various phone-based fax systems, enabling centralized management and improved efficiency. **Official Response from Documo Support:** > We appreciate your feedback on the ease of managing multiple lines and users, as well as the flexibility of our eFax web features. We apologize for any inconvenience caused by the older model fax bridge device, but we have taken steps to resolve those issues. Please don't hesitate to reach out to our support team for any further questions or concerns. Thank you for choosing Documo! ### 43. Game changing product **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Best part of mFax is the print to fax feature. Many of our customers prefer this method for sending and still receive paper faxes. Many options for getting and sending faxes for our customers to be picky with really helps. Our business is based on making things work the way our customers want things to work. **What do you dislike about Documo?** Don't like how they are forcing the old fax bridges out but can not complain, the new ones are definitely better. **What problems is Documo solving and how is that benefiting you?** Providing options that are paperless and easy for our customers to use. **Official Response from Documo Support:** > Thank you for sharing your positive experience with the print to fax feature. We appreciate your feedback and are continuously working to enhance our services to meet the needs of our customers. ### 44. Good Company - Easy to Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Documo?** The app works great, has a nice layout, and we rarely have problems with it. **What do you dislike about Documo?** Using fax bridges and wanting them to save the outgoing history is a little complicated **What problems is Documo solving and how is that benefiting you?** We are able to have multiple numbers for faxing and those can then be sent to shared emails for proper distribution. **Official Response from Documo Support:** > We're happy to hear that our app is solving your faxing needs and allowing for proper distribution. We'd love to hear more about the issues you're facing with outbound FaxBridge activity showing up in the history - please reach out to our support team directly for further assistance regarding this. Thank you for choosing Documo! ### 45. Reliable digital fax service at scale **Rating:** 4.0/5.0 stars **Reviewed by:** Orlando P. | CX Tooling Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Documo is easier to configure and use. It's a reliable digital fax service out of the box. **What do you dislike about Documo?** I wish the tool came with an open AI package and/or an improved ability to tag inbound faxes in a way that can be passed through to a support platform such as zendesk **What problems is Documo solving and how is that benefiting you?** We receive an abundance of inbound faxes from Insurance Providers, Pharmacies, and Patients. Documo is effective is serving as a reliable digital fax platform that forwards the fax into Zendesk through email. **Official Response from Documo Support:** > Thank you for sharing your positive experience with Documo as a reliable digital fax service. We understand your feedback about the open AI package and the ability to tag inbound faxes for integration with Zendesk, and we will take that into account for potential enhancements in the future. ### 46. Amazing Product for Women owned business **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Owner/ CEO/ Director of Outpatient Srvs., Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Documo?** Platform is easy to navigate and is very affordable **What do you dislike about Documo?** Multiple Document Sending- would like to be able to send more items at a time. I would like to have an app on my phone. I would also like to have more notifications. **What problems is Documo solving and how is that benefiting you?** Faxing to insurance companies and receiving items from the insurance companies. **Official Response from Documo Support:** > Thank you for your positive feedback about our platform. We understand your request for the ability to send multiple items at a time and are happy to inform you that we have these capabilities. We also have a live mobile app! Please reach out to our support team at support@documo.com for further assistance. Thanks for choosing Documo! ### 47. HIPAA Compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Nurse Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Documo?** Easy to send and receive secure faxes online (without a fax machine!). **What do you dislike about Documo?** Not much, customer service was great when I tried to figure out how to see inbound faxes, by changing the filters in the history. **What problems is Documo solving and how is that benefiting you?** Faxes are required to send some patient orders and receive the results confidentially through our contracted lab. **Official Response from Documo Support:** > Thank you so much for your review! We're thrilled to hear that Documo makes it easy for you to send and receive secure faxes online—especially without the need for a physical fax machine. It's also great to know that our customer service team was able to assist you quickly with viewing inbound faxes. We’re especially proud to support healthcare workflows that require secure, HIPAA-compliant communication, and we’re glad Documo is helping you send patient orders and receive lab results confidentially. ### 48. HIPPA compliant but at a cost **Rating:** 3.5/5.0 stars **Reviewed by:** Alexandrea B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Documo?** Documo is great because it’s HIPPA compliant and secure. The free trial is great and I appreciate the customizable cover templates. **What do you dislike about Documo?** Documo is more expensive than other platforms and my attachments can’t be edited after they’re uploaded for sending **What problems is Documo solving and how is that benefiting you?** We needed something HIPPA compliant **Official Response from Documo Support:** > We're glad to hear that you appreciate our HIPAA compliance and secure features. We understand that cost is an important factor, and we're constantly working to provide the best value for our customers. We'll take your feedback about attachment editing into consideration for future improvements. ### 49. Easy to use - takes the hassle out of the process **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel B. | Director of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Documo?** Documo is user friendly and allows you to get rid of the old archaic system of sending faxes. It's super easy to drag and drop PDFs to send and it's cut down on the time it takes by a ton. Would definitely recommend this product for any business, small or large! We made the switch and it was super easy for everyone. If I have an issue they have support available. **What do you dislike about Documo?** Sometimes it takes a little bit to send but I've rarely had an issue with it eventually going through. Could be an internet issue on our end though! **What problems is Documo solving and how is that benefiting you?** We often need to send sensitive information regarding care of our individuals. Documo makes that transfer of information super easy and safe. **Official Response from Documo Support:** > Thank you for your feedback! We're glad to hear that Documo has simplified the process of sending faxes for your business. We appreciate your support and are here to assist you with any issues that may arise. ### 50. Easy to use, lots of options and overall user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd O. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Documo?** Easy to setup and use from a Administrator standpoint. We use it with Drivve to handle faxing via the MFP's to Documo. Removing the need for SIP lines, etc. **What do you dislike about Documo?** I was not the original installer of it, so overall I cannot say of any downsides. **What problems is Documo solving and how is that benefiting you?** Sending faxes via Drivve from the MFP's. Sending faxes directly from a users desktop. Receiving faxes via email for users and/or shared mailboxes. **Official Response from Documo Support:** > We're glad to hear that you find Documo easy to use and user-friendly. It's great to know that it's helping you handle faxing efficiently and removing the need for SIP lines. Thank you for sharing your positive experience! ## Documo Discussions - [Is your service HIPAA compliant?](https://www.g2.com/discussions/mfax-compliance-hipaa) - 1 comment, 1 upvote - [Can I keep my current fax number if I switch to mFax?](https://www.g2.com/discussions/mfax-numbers) - 1 comment, 1 upvote - [Do I have to sign a contract to get the best pricing?](https://www.g2.com/discussions/mfax-pricing) - 1 comment, 1 upvote - [How soon will I be able to send/receive faxes after signing up?](https://www.g2.com/discussions/mfax-service) - 1 comment, 1 upvote - [Can I try out the product before deciding to purchase?](https://www.g2.com/discussions/mfax-trial) - 1 comment, 1 upvote - [View Documo pricing details and edition comparison](https://www.g2.com/products/documo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+22%3A15%3A16+-0500&secure%5Bsession_id%5D=59b5d20b-94d5-4e5a-951a-1b2130e721a7&secure%5Btoken%5D=582bba63780bb3ad0b7b6a7f53d59f4a70c064830b9a56a56d87d216088f13b1&format=llm_user) ## Documo Integrations - [Box](https://www.g2.com/products/box/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Intely](https://www.g2.com/products/intely/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenEMR](https://www.g2.com/products/openemr/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Documo Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Documents** - Editing - Document Signature - Storage **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Data Extraction** - Entity Recognition - Text Classification **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Documo Alternatives - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (465 reviews) - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews)