Easy to pay - After payment everything is a nightmare. Review collected by and hosted on G2.com.
I had significant issues with CocoFax that made my experience extremely frustrating. Firstly, the main purpose of using CocoFax was to receive faxes, but despite having paid the subscription, I received an error stating 'fax not available.' I was unable to receive any faxes. Despite paying twice for the service, neither of the fax numbers worked. Customer support was unresponsive and unhelpful, initially just advising to 'try again later,' and even after they claimed it should work, it never did. They also didn't process my refund request, which was particularly disappointing. Lastly, while setting up the service was easy, it ultimately never functioned, making the entire experience futile. I found the customer service especially lacking, to the point where I suggested they replace the entire team due to their unhelpfulness. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
