### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # HR Case Management Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on HR Case Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## HR Case Management Software Glossary Terms [![Dispute Resolution](https://learn.g2.com/hubfs/G2CM_GI008_Dispute_resolution_V1a.png "Dispute Resolution")](https://www.g2.com/glossary/dispute-resolution) [Dispute Resolution](https://www.g2.com/glossary/dispute-resolution) Dispute resolution resolves conflicts using negotiation, mediation, arbitration, or litigation for faster, cost-effective, and flexible outcomes. by Mara Calvello [![HR Case Management](https://learn.g2.com/hubfs/tech%20gloss-HR%20case%20management-MS.jpg "HR Case Management")](https://www.g2.com/glossary/hr-case-management-definition) [HR Case Management](https://www.g2.com/glossary/hr-case-management-definition) HR case management software helps organizations and HR personnel file, manage, and resolve all employee relations cases and requests. Our G2 guide can help you understand HR case management, how it’s used by industry professionals, and the benefits of HR case management software. by Marina Schlosser [![Case Management](https://learn.g2.com/hubfs/G2CM_GI029_Case_management_V1b.png "Case Management")](https://www.g2.com/glossary/case-management) [Case Management](https://www.g2.com/glossary/case-management) Case management refers to the processing of data and procedures for resolving cases. Learn more about case management, its benefits, and its applications. by Amal Joby ## HR Case Management Software Discussions 0 Question on: PMG Platform [Where can I find more videos on PMG for faster learning.](/discussions/where-can-i-find-more-videos-on-pmg-for-faster-learning) Kindly help me learn more about this PMG platform through video tutorials and guide me to the best path, which will make a tremendous impact on my career. Hi Ishaan, Thank you for your question. Please take a look at our YouTube channel here: https://www.youtube.com/c/PmgNet Ben Answered: Ben Alexander on March 3, 2022 [Your answer](/discussions/where-can-i-find-more-videos-on-pmg-for-faster-learning/comments/new?remote=true) 0 Question on: Case IQ [How do you capture "complaint reasons" for specific complaint cases?](/discussions/how-do-you-capture-complaint-reasons-for-specific-complaint-cases) Do you tag each case with a "complaint reason" type? If so, do you utilize 1 or reason/tag per case? How did you develop your list of complaint reasons? First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a heading for. Answered: Steve Simpson on October 9, 2019 We typically classify these as "allegations", so a person may complain of workplace harassment (for example): we will log allegation number 1, categorized as "workplace harassment" plus additional details as needed. Later, we can report on how many allegations we received in a given period of time, as well as what type of allegations, what percentage was substantiated, unfounded, etc. i-Sight will allow you to tailor this to fit your nomenclature or preferred definitions, in other words it will follow your case process. Answered: Arturo Petraia on March 9, 2022 We use a regulatory required drop down list (pick list) to capture this Answered: Bill Bradish on March 17, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/how-do-you-capture-complaint-reasons-for-specific-complaint-cases/comments/new?remote=true) 0 Question on: ServiceNow HR Service Delivery [What is ServiceNow HR Service Delivery used for?](/discussions/what-is-servicenow-hr-service-delivery-used-for) What is ServiceNow HR Service Delivery used for? What Is HR Service Delivery (HRSD)? HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It replaces manual processes with standardized, automated, and trackable workflows, improving both employee and HR practitioner experiences. Core Purposes of HRSD Standardize HR Processes: Ensures HR tasks and requests follow consistent, repeatable workflows. Improve Employee Experience: Provides a centralized, easy-to-use portal for employees to request services and find HR information. Enhance HR Efficiency: Automates routine tasks, case routing, and lifecycle events so HR staff can focus on higher-value work. Increase Transparency & Tracking: Every request becomes a case that can be monitored from creation to resolution. Key Components of HRSD 1. HR Case Management HRSD replaces email- and paper-based HR requests with structured cases. This provides: Clear ownership of each request Defined workflows Service-level consistency 2. Employee Center (Service Portal) A single entry point for employees to: Submit HR requests Access knowledge articles Follow guided workflows for major HR events 3. Knowledge Base Governed by the HRSD Knowledge Governance Policy, the knowledge base ensures: Accurate and accessible HR information Consistent tone and branding Regular review and maintenance cycles 4. Lifecycle Events (Journeys) Automated processes for end-to-end experiences such as: Onboarding Offboarding Internal mobility These events coordinate tasks across HR, IT, payroll, managers, and employees. 5. Criteria & Role-Based Access HRSD uses defined criteria to ensure the right employees receive the right services, and the right HR roles have the proper level of access. Benefits to the Organization Faster HR response times Reduced manual work and errors Better communication across HR, IT, and other partners Increased data insights through dashboards and reports Why HRSD Matters Now HRSD supports ongoing digital transformation efforts and helps the organization improve consistency and quality of HR services. It provides the infrastructure needed for future enhancements and scalability. Answered: kelsey fetterman on May 13, 2026 [Your answer](/discussions/what-is-servicenow-hr-service-delivery-used-for/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/hr-case-management/resources?discussions_page=2) - [3](/categories/hr-case-management/resources?discussions_page=3) - [Next ›Next ›](/categories/hr-case-management/resources?discussions_page=2) ## HR Case Management Software Reports Enterprise Grid® Report for HR Case Management Summer 2026 G2 Report: Grid® Report Grid® Report for HR Case Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for HR Case Management Summer 2026 G2 Report: Momentum Grid® Report Mid-Market Grid® Report for HR Case Management Summer 2026 G2 Report: Grid® Report Mid-Market Grid® Report for HR Case Management Spring 2026 G2 Report: Grid® Report Enterprise Grid® Report for HR Case Management Spring 2026 G2 Report: Grid® Report Grid® Report for HR Case Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for HR Case Management Spring 2026 G2 Report: Momentum Grid® Report Enterprise Grid® Report for HR Case Management Winter 2026 G2 Report: Grid® Report Momentum Grid® Report for HR Case Management Winter 2026 G2 Report: Momentum Grid® Report