What I like best about SpeakUp is its truly global accessibility and intuitive multi-channel reporting. As a multinational organization, we needed a whistleblowing platform that could seamlessly cater to diverse regions and local nuances. SpeakUp delivered perfectly with its Web Portal, Mobile App, and FreePhone lines, complete with extensive local language support. The 100% anonymity features provide our employees with total confidence to report concerns safely, and the backend Case Management System streamlined our internal investigations.

Beyond the software itself, the vendor support is exceptional. A massive part of our successful global rollout was our Customer Success Manager, Supreeth. Supreeth was incredibly responsive and supportive throughout our rigorous UAT phase. He expertly guided us through complex SSO configurations, expedited translation updates, and helped us navigate regional telecom limitations. His dedication and quick turnaround times ensured our Go-Live was a complete success! Review collected by and hosted on G2.com.

While SpeakUp is a highly robust platform, there are a few areas where the user experience could be refined, particularly regarding the mobile app and initial setup:

Mobile App Navigation: Currently, the mobile app lacks a "Save" or swipe-to-go-back functionality. If a user needs to AFK from mobile phone or return to a previous page to edit their information, they can risk losing their drafted progress.

App Store Availability: The mobile app is not natively searchable on alternative app stores like the Huawei AppGallery.

Initial Setup & Localization Nuances: While the platform advertises 75+ languages, the out-of-the-box translations sometimes rely on auto-translation that sounds unnatural. It required rigorous internal User Acceptance Testing and manual corrections by our regional teams to get local dialects, phrasing, and legal entity dropdowns perfectly accurate. Additionally, configuring global toll-free phone lines required some troubleshooting with telecom routing (e.g., dealing with "00" exit codes). Review collected by and hosted on G2.com.

I like that SpeakUp® is quite easy to customize and configure, which is important for us as administrators. The customer service team from SpeakUp® is very professional and helpful, usually responding within twenty-four hours, which I really appreciate. It's also great that they take each request seriously, even if some recommendations for change might be too complex or difficult to implement. I feel like my voice matters, and I enjoy that we can build the platform together. The task feature in SpeakUp® also allows us to keep all our information in one system without needing to rely on different tools like Excel. Review collected by and hosted on G2.com.

I felt that the system we were using before SpeakUp® was very outdated and the configuration was cumbersome, with most changes needing a ticket opened rather than being able to handle them ourselves. I'm glad that has changed since moving to SpeakUp®. Review collected by and hosted on G2.com.

The anonymity design is excellent. SpeakUp generates a numerical username that allows reporters to log in and communicate with the case manager without revealing their identity, which lowers the barrier to speaking up and creates a good experience for the reporter. The onboarding materials were also very strong, especially the guidance on creating content about the channel and avoiding overly legalistic language like “whistleblowing,” which can discourage people from reporting. On the operational side, the business development representative and customer success manager have both been responsive and helpful. Review collected by and hosted on G2.com.

It took some time to fully understand how to configure our SpeakUp channel initially. That said, most of my questions were answered in the knowledge base, and once the setup was complete, the platform was straightforward and easy to use. Review collected by and hosted on G2.com.

A secure and anonymous way to communicate. Review collected by and hosted on G2.com.

The evaluations or statistics can only be freely designed to a limited extent. Additionally, the header row disappears in the issue overview as soon as you scroll down. Review collected by and hosted on G2.com.

It has a low threshold for employees to report incidents in a user-friendly manner. Review collected by and hosted on G2.com.

I don’t have anything I dislike about implementing or using SpeakUp. Review collected by and hosted on G2.com.

Accessible, low-barrier reporting options and a structured, fair investigation process. Review collected by and hosted on G2.com.

I personally did not have any bad experience so far. Review collected by and hosted on G2.com.

That it easy both for the users and for the admins. Special shot out to your human support. Since the very beginning with the implementation of the tool, Shivila has been extremely supportive, with constant follow ups, being always reachable and providing super quick responses to our queries (even hours before her long holiday period). Review collected by and hosted on G2.com.

Not really dislike, but sometimes I missed to have more notifications as admin of the tool. As in, when a case was created, even though its not assigned to me, I would like to see that there is a case running and that someone is handling it. I only got notifications of the cases when they were directly assign to me, but not of the rest. I think it will be cooler if in the dashboard the admin can have full visibility of how much your company is using the tool, without revealing the content of the cases of course, just the numbers. Review collected by and hosted on G2.com.

Using it in all different countries, 1 system for all Business Units. Almost all languages, choice in machine automated response or live response and translation. Audit trail. Review collected by and hosted on G2.com.

Because it being an online platform it can miss nuance, it can make it difficult to ask more information when used anonymous. For some employees the app is not very easy to use. Review collected by and hosted on G2.com.

SpeakuUp has very helpful customer service. They will take time to make you understand each feature to maximize the impact and keep the customer satisfied.

It's convenient that there are many ways to file a complaint, anonymously or not. This encourages people to speak up and takes away hurdles to do so efficiently. Review collected by and hosted on G2.com.

There are certain features about the platform that are not quite intuitive, for example the structuring of workflows, especially in an international organisation with local and central teams involved. Review collected by and hosted on G2.com.

I have worked with different "whistleblower tools" over the past years. Handling employee concerns is my main task and I spend several hours every day in the tool SpeakUp is by far the most userfriendly and intuitive tool I've worked with.

It's customisable (and many of the customisations can even be done by ourselves); our whole team appreciates the flexiblity it allows us to reflect our own company process.

The customer service is top! Very responsive and always trying to accomodate our requests. Even if a request cannot be immediately addressed, it is taken note of and depending on the need of this request also by other clients, it is then given to the development team to include in the regular tool updates.

Another great feature of this tool is the App it offers. We have increased the communication with reporters since this feature was introduced.

The implementation of this tool was very fast and efficient. Review collected by and hosted on G2.com.

The quality of the phone reports is sometimes frustrating as the people typing the recordings don't know our company "language" and therefore some terms get misspelled so that we don't recognise them. Review collected by and hosted on G2.com.