--- title: PMG Platform Reviews meta_title: 'PMG Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how PMG Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 84 scale: '5' date_modified: '2026-06-22' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # PMG Platform Reviews **Vendor:** PMG **Category:** [Investigation Management Software](https://www.g2.com/categories/investigation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 84 ## About PMG Platform The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks. ## PMG Platform Reviews ### 1. PMG Platform makes it extremely easy to develop easy-to-use apps and services for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rob D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about PMG Platform?** The PMG Platform has top of the line app developer and workflow developer tools that makes it very easy to create apps for our customers. These tools also make implementation extremely easy when migrating solutions between dev, test, and prod environments. The PMG team's customer support has always been top notch. They are quick to provide solutions to any issues that we report. **What do you dislike about PMG Platform?** Additional documentation for the development tools would be great. **What problems is PMG Platform solving and how is that benefiting you?** The PMG Platform enables us to easily and quickly develop new apps and workflows that help our users request services from our fulfillment teams. ### 2. PMG has been a lifesaver in areas of documentation for our Human Resources Department. **Rating:** 4.0/5.0 stars **Reviewed by:** Sidney R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about PMG Platform?** I am always able to reach out to our rep with questions and requests. Our rep gets back to me as soon as possible with an answer. If they do not have an answer - I still receive follow up on the progress! **What do you dislike about PMG Platform?** I do have some mistrust with the searching feature of the platform based on early experience but with the help from our rep, that is being mended. **What problems is PMG Platform solving and how is that benefiting you?** Loving the reminders I receive to my email so I don't miss out on anything during a case. ### 3. PMG is a powerful platform for business automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PMG Platform?** PMG's capabilities range from Easy to configure and lauch service catalog to any advanced webdev configuration you could need. If you have the desire to build something, you can probably build it with PMG. **What do you dislike about PMG Platform?** Occasionally Documentation can be out of date. They make up for this with excellenct direct customer service, but it does sometimes limit the ability to self-serve troubleshooting. **What problems is PMG Platform solving and how is that benefiting you?** The PMG platform is helping us run our business more effectively. We're able to connect data across systems and reduce/eliminate a lot of the manual work that had been done before due to systems not talking to each other. Additionally, we've been able to streamline formerly manual request processes with some smart gudance in forms that reduce churn and speed up service delivery. ### 4. A great solution for a wide array of business problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PMG Platform?** The best part about the PMG Platform is by far the customer support. PMG consultants are always willing and available to help us quickly dive into our business challenges. Our company is able to accomplish a lot in the platform thanks to our partnership with PMG. **What do you dislike about PMG Platform?** Although it's a low-code platform, there's still a pretty steep learning curve. As somebody new to development work it took quite a while to understand the intricacies of how the different functions of the platform work together. Sometimes troubleshooting can be a black box and not always super intuititive. **What problems is PMG Platform solving and how is that benefiting you?** The PMG platform allows us to automate a wide variety of business processes. ### 5. PMG for Human Resources and Loss Prevention Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PMG Platform?** I loved the client support from PMG. They were always available and response through the whole project live cycle (vendor evaluation, selection, implementation, and post launch). **What do you dislike about PMG Platform?** The biggest issue we had was migrating cases from our prior system provider. We had a lot of prior cases (data) to migrate. PMG admitted they under estimated the difficulty of migrating, user access to migrated cases, and system performance impacts of all this migrated data. However, I still give them credit for a great job. They continued to work on it and addressing the issues until it met our needs for both access and system performance. **What problems is PMG Platform solving and how is that benefiting you?** Management o Human Resources and Loss Prevention Cases for Retail Business. Organizing and tracking of cases as well has archive history. ### 6. Great partner to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PMG Platform?** PMG has been a great partner to work with. Their base solution met the majority of our needs and they developed enhancements to meet our highest priority gaps. Their support response time is exceptional. **What do you dislike about PMG Platform?** Our specific implementation required a data migration and we decided to lump together many data fields into one. As a result, searching for migrated data can take a while. **What problems is PMG Platform solving and how is that benefiting you?** HR case management. Specifically, tracking case progress, notes, and history. ### 7. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PMG Platform?** The PMG platform is easy to use, easy to implement new projects, it handles complex workflows very well, it has many different connection options, it's very easy to integrate with our systems. The customer service/support team is always quick to reply. **What do you dislike about PMG Platform?** I don't have any complaints about the platform or the support/customer service team. **What problems is PMG Platform solving and how is that benefiting you?** PMG has an easy to use platform to our business partners. ### 8. HR Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kara J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about PMG Platform?** Customer support! Aaron Klein is quick to respond to any questions or request. He was receptive to our company needs and did the best to customize our requests. **What do you dislike about PMG Platform?** Searching for cases. We imported cases from our old platform and searching for those cases can be difficult. **What problems is PMG Platform solving and how is that benefiting you?** PMG's tools for tracking, reporting, and notifying is benefical for case load. ### 9. Low code platform **Rating:** 3.5/5.0 stars **Reviewed by:** Anand G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about PMG Platform?** Multiple Plug and play features, eassy to integrate **What do you dislike about PMG Platform?** It looks like standalone and not used widely **What problems is PMG Platform solving and how is that benefiting you?** Internal company operations ### 10. Excellent service from the project manager and developer **Rating:** 3.5/5.0 stars **Reviewed by:** Mariko O. | Planning Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about PMG Platform?** Our company is a Japanese financial institution with a hierarchical organization and complex operations that are different from US practices, so PMG's products do not fit our needs as they are. Still, thanks to the developers' flexibility in making suggestions to include our procedures, we migrated several workflows into the system. **What do you dislike about PMG Platform?** The reverse of the above is that the core functionality (Delegation) that was the deciding factor for the implementation and that we had hoped for was not available as we had expected. There are limitations of the product that the developers' flexibility cannot overcome. **Recommendations to others considering PMG Platform:** I haven't used similar systems, so I can't compare them, but it's a fantastic product that can answer some complex customer needs, depending on the developer's skill. **What problems is PMG Platform solving and how is that benefiting you?** With the sudden rise of work from home by COVID, the paper-based operation was replaced by email without preparation, and we could not handle the growing number of emails. Regular approvals via emails were shifted to the PMG product, which reduced the number of emails and the effort required to track them. ### 11. PMG Automation (Best Software Yet) **Rating:** 5.0/5.0 stars **Reviewed by:** Ishaan P. | Service Catalog Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about PMG Platform?** Automated Platform, Simple to Use, Solves Complex Logic, Reduce Programming Efforts, Faster and Reliable delivery of products, Best Integration Practices, Scalability and flexible, Application designer, Form Designer, Workflow Designer, Leagacy Editor, Inbuilt Javascript. **What do you dislike about PMG Platform?** Angular and React, the front-end technologies, are not a part of this platform and should be integrated. Bootstrap and CSS should be made more user-friendly—improvements to form designer. **Recommendations to others considering PMG Platform:** Robust, Scalable, Solves Complex Logic, Makes programming easier, Deliver Products on time, Best Integration Platform, Low code No Code, achieves our goals. **What problems is PMG Platform solving and how is that benefiting you?** We can meet the client requirements and deliver the products in time using this PMG Platform. Our team productivity has increased, and the graph is going upwards even in times of crisis when other teams cannot reach met expectations. We are producing the best results using this software. ### 12. PMG Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Shivani S. | Service Catalog Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about PMG Platform?** Its flexibility and ease of use. Fully Configurable and extendable platform. The workflow works absolutely great as it is easy to use, can do alot and is easy to learn. **What do you dislike about PMG Platform?** I would like that the front-end to get a little bit better. It can do better by providing read-only workflow permission, allowing users to see how the workflow is configured without editing. **Recommendations to others considering PMG Platform:** The PMG Platform offers many extraordinary features such as Workflow, Forms, Dashboards, Application Portal, varieties of pricing levels. Users can quickly configure applications. **What problems is PMG Platform solving and how is that benefiting you?** Ability to compute complex processes. The reusability of the workflows is impressive. Approval workflow automation, back-end processes. User Interface is great. **Official Response from Ben Alexander:** > Hi Shivani, Thank you for your feedback. Newer version of the platform do have a user right "Workflow Reader" that allows users to view workflows in read-only mode. If you don't have this in your version, please reach out if you need help with upgrading. Thanks! ### 13. From Email to Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about PMG Platform?** The PMG platform is user friendly and provides the tools required for a very fast ramp up of service offerings requiring varying degrees of workflow complexity. **What do you dislike about PMG Platform?** For complex services, knowledge of advanced coding is required. These are generally a small percentage of offerings but like most workflow based platforms may take a some time to plan and effectively build. The ease of adding simple tasks does help to mitigate delivery time. **What problems is PMG Platform solving and how is that benefiting you?** We have streamlined everything from simple pc requests to complex business applications to cut costs across the company. We have reduced time to onboard large groups by more than 25%. ### 14. Able to Automate Complicated Business Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha R. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about PMG Platform?** The tool is relatively simple but still has many capabilities so that many different types of processes can be implemented. Also, everyone I have worked with or talked to at PMG has been very helpful and knows the tool's capabilities well. They take feedback into account, and over the years, there have been multiple suggestions that we have made that PMG has implemented. **What do you dislike about PMG Platform?** It would be nice if there were more granularity in permissions. A lot of permissions are tied together. A recent example was the addition of Lists, but the ability to edit them is tied to the Catalog permission, which also gives the ability to edit all Forms, Shared Forms, etc. Though PMG has taken some of this feedback and implemented, for example, the read-only workflow permission, allowing users to have permission to see how a workflow is configured without being able to edit it. **Recommendations to others considering PMG Platform:** PMG is an excellent tool for automating workflows, from simple to complicated. People without any coding knowledge can pick up the basics quickly, but there is also the ability to configure the platform for more complex business processes. **What problems is PMG Platform solving and how is that benefiting you?** I worked on the implementation of PMG to automate our New Product Introduction process, which is a complicated business process, as well as an improved UI from our previous solution. ### 15. PMG has made our System Access Request so much easier and reporting on the process has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Janie W. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about PMG Platform?** Flow process makes all department responsible. **What do you dislike about PMG Platform?** Some times it is hard to find an easy way of finding tickets by users. **Recommendations to others considering PMG Platform:** The technician and support team have been wonderful. The product PMG has been extremely helpful in the employee IT processes and also the Dealer body. Before PMG the IT department failed almost every audit. We did not have forms to show we had the proper signature and approvals. **What problems is PMG Platform solving and how is that benefiting you?** We had a lot of manual process that we are now using PGM to accomplish. This is freeing up our users to approve via email and not need to have the paper flow. ### 16. PMG platform is proven solution for DX initiatives and the company serves as real business partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Yoshio N. | Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about PMG Platform?** 1. friendly contract negotiation, 2. proven, fully configurable and extendable platform, 3. cyber security compliant service offerings, 4. quick win of implementation, 5. client-centric company culture **What do you dislike about PMG Platform?** A little complicated access permission settings **Recommendations to others considering PMG Platform:** I am very certain that you will get more benefits than investment from not only the platform but also the entire PMG team. **What problems is PMG Platform solving and how is that benefiting you?** Due to covid, work-from-home situation has continued over two years. WFH becomes one way of working style as new normal. A number of legacy paper-based business processes in my organization have been transformed into the platform to accommodate them online. The next landscape involves integration with other industry-standard systems, RPA, and in-house build systems to automate manual tasks, streamline key business processes and gain higher ROI. ### 17. Awesome and amazing working experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Md Saif A. | Technology Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about PMG Platform?** The new form and app desinger. The rich integration with external technologies like AD, REST API, Service Now, SQL, etc. Developing the business needs is easy, robust, and fast. **What do you dislike about PMG Platform?** While working with a massive amount of data, the report editor response is slow also. If we need to process the same data upfront, it is pretty costly. **What problems is PMG Platform solving and how is that benefiting you?** We are automating complex business scenarios rapidly with minimum defects. Things are easy to maintain and understand. We see a decline in incidents and service requests. ### 18. Amazing experience, love every step of the journey **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about PMG Platform?** The cooperation and the amount of support we receive by Aaron Klein and Claudia Sastre is just excellent. They have been amazing and so supportive in every way. **What do you dislike about PMG Platform?** There is nothing that I dislike about working with PMG. The program that they offer is covering everything that we are looking for in a voucher platform. I would not have any items on the needs improvement list. **What problems is PMG Platform solving and how is that benefiting you?** We are setting up a voucher creation platform that will make our work at Porsche Cars Canada way easier and way less manual. This platform will not just benefit Porsche Cars Canada but our customers and our Porsche Centre's as well. ### 19. PMG user from Humana **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim M. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PMG Platform?** Phenomenal support and collaberation with PMG team **What do you dislike about PMG Platform?** There is nothing that I could use the term as "dislike." **Recommendations to others considering PMG Platform:** Great product with great features **What problems is PMG Platform solving and how is that benefiting you?** We have many projects utilizing PMG platform. One of them is resolving the automatic enrollment problem. ### 20. PMG Digital Business Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher L. | IT-Business Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about PMG Platform?** Flexibility, could be used for all kind of request. Power of form configuration: Largely more possibilities than simple HTML form elements Workflow automatisation: Everthying what can be automated can be done by this platforme. Support very responsive, evolution of releases with always a lot of new features and improvements **What do you dislike about PMG Platform?** In a mutlilingual context it's sometimes tricky to manage localization. Online documentationis not always up to date. PMG Community could be more active **Recommendations to others considering PMG Platform:** Simple processes are really easy to integrate, of course complex processes need more experience. A little bit of coding knowledge is helpful (SQL, concept of IFs, LOOPs etc) **What problems is PMG Platform solving and how is that benefiting you?** We approach to integrate nearly all IT service requests to this tool. A software Portfolio, useful to manage software distribution. Powerful automations for ETLs, business processes, reports ... **Official Response from Ben Alexander:** > Hi Christopher, thank you for the review! Yes, we want to have a more active community and working on improvements this quarter. We are introducing a PMG Ambassador program, which will help customers be more active in contributing to the community, including the online forum. Second, we are updating the organization and enhancing the capabilities of the online forum. Related to the above, we want to make sure the latest online help is easy to find and relates back to questions that come up in the community or through support tickets. Thanks for your time, Ben ### 21. Couldn't be more pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | Customer Care Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2021 **What do you like best about PMG Platform?** The platform is straightforward, easy to navigate and use, and intuitive. Requests for changes and upgrades are done quickly and effectively. The system provides multiple users with different experiences all being coordinated in the background which is a wonderful thing. I receive constant praise of the system and look forward to seeing what else it can do for us. **What do you dislike about PMG Platform?** While also a benefit in the way of symplicity, the system is a little plain jane. All black and white, a little color wouldn't kill anyone. ; ) I have also run into an occasional bug where the system gets hung up or stuck for a minute, that can be frustrating at times. **What problems is PMG Platform solving and how is that benefiting you?** In addition to what other business units in our company are using the platform for our group is using it to distribute, claim and process goodwill gift vouchers to our customers. The platform has created a central database to create individual numbers, verify them so that they can't be used twice or at separate dealerships and provide a safe, and straightforward way for our dealerships to submit them quickly and error free. Acceptance or rejections are seen by all instantly on top of individual notifications which makes the system great for providing consistent updates to all interested parties. ### 22. Very flexible platform that's easy to use which does not require a lot of technical knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about PMG Platform?** The workflow engine works absolutely great. It's easy to use, can do a lot and is easy to learn. It also makes troubleshooting a breeze as you can view, in detail, what happened and all your variables anywhere in the workflow execution. I've used other platforms from larger companies and this functionality is not there. Other platforms really leave you to guess why your workflow didn't execute as expected. **What do you dislike about PMG Platform?** Could function a little better as a fulfillment platform. The work Inbox works well but could display large amounts of work a bit better and be more configurable. Overall it still works well. **What problems is PMG Platform solving and how is that benefiting you?** We are able to put in basic services in our Service Catalog fast, often to the surprise of our clients. On the other side of the complexity spectrum, we are able to work with APIs easily and put together integrations quickly, which makes us look like absolute rockstars. When other teams ask about integrating, we are always ready from a technical perspective. ### 23. PMG as a Service Catalog and Workflow Engine **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about PMG Platform?** The backend capabilities are robust. As a vendor, PMG is very accessible and responsive. Very cost effective product licensing. Cost effective training. **What do you dislike about PMG Platform?** Mobile user experiences are not great. Online documentation is lacking. The mechanisms to package and migrate changes across environments are not as mature as others in the space. Training is available only through PMG. Application and underlying data store (DB) are separate. Requires direct management of the DB to configure application workflows and logic. **What problems is PMG Platform solving and how is that benefiting you?** PMG serves as our Service Catalog for employees to request goods and services and mechanism to approve related requests. We have also built custom workflows around complex custom processes related to risk reviews, onboarding, and other similar structured processes. **Official Response from Ben Alexander:** > Thanks for the review! PMG's table manager allows for managing tables and data without direct management of the database, but can be limited. To address that, we are introducing a new capability in 21.3+ to allow codeless creation and management of data, including migration options, that work across the portal, forms, apps, and workflows. Package manager is helping address some of the challenges around migrating solutions across environments and we plan to keep iterating on improvements there. ### 24. PMG has been a big help to our organization but may not be the right fit in all situations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about PMG Platform?** We have been able to take a very difficult workflow and place it in the PMG tool. It has handled all of the corresponding requests and assigned tasks to the system administrators. We are able to better manage incoming requests from the business. **What do you dislike about PMG Platform?** We need to improve the communications from the tool to the end user. We are also looking to vastly improve the ticket queues and task assignments. In today's system we have too many orphaned tasks. **What problems is PMG Platform solving and how is that benefiting you?** We are using PMG to handle all incoming services requests. Our workflows for system access requests and role assignments are more complex. We also use PMG for business forms and simpler approval workflows. ### 25. Upgraded our PMG platform to a newer version in April 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett J. | Information Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about PMG Platform?** The ability for us to use the plaform within multiple departments in our company. The history and tracking it provides as well. Also the low code platform and the ablitly to adjust the forms to match our business. Being able to create and adjust my own queues based of my own filter criteria is a nice perk. **What do you dislike about PMG Platform?** Limited out of the box searching criteria. I wish out of the box there was a better more in depth search history. **What problems is PMG Platform solving and how is that benefiting you?** Problems solved were cross team communication. The benefit is a more seamless communication intra company. **Official Response from Ben Alexander:** > Thanks for your review. There are a number of configurable settings to help expose more content to search. We can look at your environment and suggest options to enable with your PMG Customer Success rep. Thanks again! Ben ### 26. Great people and product **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about PMG Platform?** There seems to be very little the PMG service catalog application can't do. We have used it as a solution for many different problems. We began using it in the IT department and its use expanded into some of the company's core business areas. The workflow engine is very robust as well as easy to use. It integrates well with other systems. The company personnel are very responsive and provide a personalized level of support. **What do you dislike about PMG Platform?** There have been some challenges getting upgraded to the latest version of the product but PMG's support team is there to provide hands on support to ensure the upgrade goes smoothly. **What problems is PMG Platform solving and how is that benefiting you?** Shift left/automation of IT and business processes Reduced turnaround time Improved user experience ### 27. A great platform from a superb company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about PMG Platform?** I think the platform is really slick and it allows you to do some pretty complex things in a short amount of time. You can easily spin up API Endpoints to catch web hooks or tie two disparate systems together, Need a scheduled job to run a repetitive task? Build a workflow and set it on a timer. You just need to know what you want to accomplish and how to accomplish it with the PMG platform. **What do you dislike about PMG Platform?** I only thing that I could say that I dislike ... and using the word dislike really makes this sound worse than it really is...... is that the platform lacks the ability to run custom code for languages other than C#. For example, I'd like to be able to schedule a workflow that runs Python or JavaScript code. This isn't necessarily a must have, but it would certainly be an added bonus and give the Platform flexibility to do more. I'd rather use the PMG platform for all my development. **What problems is PMG Platform solving and how is that benefiting you?** We've been able to standardize our integrations and build tools that make future integrations between systems easier. We can build standard, re-usable packages that can be deployed using the built in package manager. We can maintain this in the PMG platform, instead of having to manage things like AWS, Repositories and more. ### 28. One of the best workflow platforms. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about PMG Platform?** Working with PMG is intuitive and what is important - solutions are stable. **What do you dislike about PMG Platform?** It would be useful to have more public training that allows a larger group of people to get to know the tool. **What problems is PMG Platform solving and how is that benefiting you?** I was working on a solution that used PMG as a workflow tool, which enables integration with RPA tools. ### 29. Web-based Platform with Drag and Drop **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about PMG Platform?** Web-based easy to get started. Workflow engine and App Builder **What do you dislike about PMG Platform?** Would like to see a bigger development community/forum. **Recommendations to others considering PMG Platform:** You can build a nice app quickly once set up and running. Frontend - Forms, Dashboards Backend - Workflows Reports - sql reporting, some builtin reporting with training Apps - Tie all the components together using App Designer **What problems is PMG Platform solving and how is that benefiting you?** Integration with non-web-based platforms to increase data availability. **Official Response from Ben Alexander:** > Hi, thank you for your review! We agree that a more vibrant community and forum are needed and working on some updates the next few weeks. One, we are going to introduce a PMG Ambassador program, which will help other experienced customers be more active in contributing to the community, including the online forum. Two, we are going to update some of the organization and enhance capabilities of the online forum. These are two of the first steps we are taking for the next few months to improve the community. Thanks again! Ben ### 30. An orchestration platform that works! **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay G. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about PMG Platform?** Huge selection of pre-built actions. Designer is pretty intuitive. Great debugging and troubleshooting capability. Love that you can re-run a failed workflow. There is a lot of automation built in and their API capabilities are awesome. Very easy to create reports and forms. They have a great support team and are very responsive. They listen to their clients' feedback and their release cycles are consistent. They always come up with new impressive features with every release along with implementing requested features quickly. One of the best partner I have worked with in my 23 years of career. **What do you dislike about PMG Platform?** They need to include a tons of sample workflows and apps. Their documentation is getting better but having working samples would be an awesome addition. **Recommendations to others considering PMG Platform:** You won't regret it! I have tried a few other "low code no code" tools and this one beats them all. **What problems is PMG Platform solving and how is that benefiting you?** Integrating with third party tools and adding additional functionalities which aren't part of our core product. We have built a lot of orchestration and built very successful products like Return to Work/Campus, Vaccine Appointment Management etc. ### 31. Great Business Process Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about PMG Platform?** We have almost 4,000 users of this system, requesting almost 18,000 products, security requests, business functions per year. I am the lone support for this system and this is only one of the systems I support. If you get a proper set of workflows put together from the get-go, this is not a problem. A great majority of these requests are for access to various other systems. I am able to provide almost instant access for the requester after the automated approval process has been completed. **What do you dislike about PMG Platform?** I find the reporting capabilities are rather limited. However, I am not on the most current version of the system and I've heard that the newer database structure and reporting features are much improved. **Recommendations to others considering PMG Platform:** It's my job to make others' jobs easier. PMG allows me to do that. **What problems is PMG Platform solving and how is that benefiting you?** Although purchased primarily to fulfill IT service requests, we also use for credit approvals for our customers, requesting access to various business groups, even for facilitating purchase processes for outside customers. We use the connector for CA, which allows us to create tickets for various user support groups (desktop, Workday, Service Desk). Very helpful to let our various support groups work in their preferred platform, but keep the users up to date on progress. ### 32. Strong workflow engine gives you a lot of possibilites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about PMG Platform?** The PMG platform component that I value the most is the excellent workflow engine, which gives you many possibilities. **What do you dislike about PMG Platform?** I would like front-end to get a little bit better, that's all. **Recommendations to others considering PMG Platform:** Get it! You'll love it :) **What problems is PMG Platform solving and how is that benefiting you?** There are many use cases for PMG, but I think one of the greatest assets is automating repeatable processes that exist in every company, i.e., onboarding and offboarding processes. ### 33. Trevor DMG review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about PMG Platform?** My work dashboard works really well, easy to customize, my team and I can identify and act apon requests in a very effecient and organized way. HUGE FAN ! The dashboards are also a super easy way to see very relevant information. again, HUGE FAN! **What do you dislike about PMG Platform?** I wish it was easier to add style customizations to forms/dashboards/and ques. **What problems is PMG Platform solving and how is that benefiting you?** Our que history loads alot faster, making it easier to trouble shoot issues arising for past requests. Its easier to keep our work organized as well with the new dashboard. The ablility to edit and create forms ad hoc also allows us to deliver a muhc more personalized experience to our requesters. ### 34. PMG is a very flexible and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PMG Platform?** I like the flexibility in both the form and workflow to do both simple and complex solutions. The platform is easy for development. Most things can be accomplished with simple fields or steps. If you are looking for a answer to a more complex solution, the tools are available to do this. The workflow especially adds power to solve a problem. The workflow can route a request based on answers to the form or and run automation via APIs. PMG improved the Work Dashboard so that it is so much easier to use. It allows customized views which almost makes it a reporting tool. **What do you dislike about PMG Platform?** I don't like that there is not much you can do to move a field left or right on the form when using a dynaform. I also find it hard to pull data out of the platform. It is a great tool for gathering data, but it is hard when I need to use additional tools to pull the data for reqporting. **Recommendations to others considering PMG Platform:** I would recommend giving it a try. The PMG platform can solve most problems if you are creative. **What problems is PMG Platform solving and how is that benefiting you?** We are able to process requests both manually and automatically while getting accurate information from the customer. Our company has such a variety of work intake tools, most of them inadequate, that people find PMG Service Catalog as a refreshing solution. The platform makes it easy to submit a request and then track it via status or by looking at the workflow. I think that overall it has made many of our processes faster and has made both customers as fulfillment teams more productive. ### 35. Great platform from a new technologist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PMG Platform?** I like the overall low-code aspect of the product. App Designer is probably my favorite feature. **What do you dislike about PMG Platform?** I think the use of the terms "variable", "content variable", and "xml variables" can be a little confusing as they serve to distinguish various types of "variables" or "aliases" in the workflow. **Recommendations to others considering PMG Platform:** Learn App Designer **What problems is PMG Platform solving and how is that benefiting you?** Ability to automate complex processes. The reusability of workflows is fantastic. **Official Response from Ben Alexander:** > Thanks for the review! On newer versions of PMG, we've simplified the terms you mention, and now you would see and be able to use "variables", "contents", and "workflow objects". Workflow Objects can be XML or JSON. Thanks again. ### 36. PMG is a relatively small firm focused on providing a standardized workflow tool to its customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about PMG Platform?** PMG is very responsive to our requirements. Strong technical support **What do you dislike about PMG Platform?** Platform is not quite as "low code" as advertised depending upon how it is applied by customer **What problems is PMG Platform solving and how is that benefiting you?** We had to migrate complex new product introduction workflow from the previous platform. User Interface is much better than previous platform. ### 37. Current customer for process orchestration and automation **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Director, Digital Workplace, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about PMG Platform?** The platform is very robust - a lot more flexibility for integration and automation. Can automate complex business logic. **What do you dislike about PMG Platform?** It does take some time/investment to get up to speed on the platform. And if you aren't working in the platform all the time, you can get rusty. You either need a dedicated team to learn and stay up to speed or you need to use vendor resources for changes and maintenance. **What problems is PMG Platform solving and how is that benefiting you?** We use the platform to orchestrate a complex process with multiple steps and fulfiller groups. Our processes include automation of many key steps to bypass the fulfillers completely. ### 38. PMG Strives to Meet your Business Process Automation Goals! **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia D. | Senior Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about PMG Platform?** The PMG team works hard to help you achieve your business process automation strategy. They listen and learn your processes. They work with you to implement the best features for your needs. They are always bringing forward fresh ideas and new technology with every release. I know that when we use PMG we are getting the best they have to offer and I never hesitate to upgrade to a new version! **What do you dislike about PMG Platform?** PMG could do a better job with their documentation and release notes. It is hard sometimes to know what great features they have released and we often find out form our consultation team about new features instead of being able to read and learn about them on our own. **Recommendations to others considering PMG Platform:** If you are looking for a company that will help you achieve your business process strategy and keep you on the cutting edge - then PMG is your best choice! **What problems is PMG Platform solving and how is that benefiting you?** We use PMG to advance our business processes through automation and data integrations. They allow our business to be more agile and have greater capabilities for data visualizations. PMG is the glue that allows us to integrate and connect data from multiple other enterprise software solutions used throughout our company. **Official Response from Ben Alexander:** > Great feedback! Our next release of PMG will have all new functionality documentation included in the built-in help! We also will be including high-level what's new information for admins in the platform. And, be sure to look in our support site for release notes - they are available with each release. Thanks for the review, Sylvia! ### 39. It does not take long to develop a flexible service depending on user's specifications. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about PMG Platform?** Rather than just accepting the user's specifications as-is and developing it as-is, an experienced developer can make suggestions and provide usability improvements. **What do you dislike about PMG Platform?** Document management function is not provided in the system but needs to be linked to an application outside the system, such as Share Point. **What problems is PMG Platform solving and how is that benefiting you?** The sudden WFH was forced by the outbreak of COVID and the substitution of paper-based operations with e-mail approvals, which resulted in a massive volume of e-mails and prevented approval leaks. **Official Response from Ben Alexander:** > Hi, thanks for the review! As of a few years ago, PMG does have built-in document management. You can find it under Knowledge Management, along with Topics and Articles. And the global search can be configured to search internal content and/or external systems as well. Thanks! Ben ### 40. Works as expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about PMG Platform?** Great flexibility to customize the platform **What do you dislike about PMG Platform?** The user interface could be more intuitive **What problems is PMG Platform solving and how is that benefiting you?** Approval workflow automation, back-end processes ### 41. Plaftorm good suited for the low code business solutions. I recommend it! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about PMG Platform?** Good integration, well prepared items, easy developing **What do you dislike about PMG Platform?** No dark theme for the developers, it should be standard nowadays. Javascript custom code is little hard to handle there **Recommendations to others considering PMG Platform:** Low code is the way to do business apps now! If you're considering between standard coding and low code, you should try pmg! **What problems is PMG Platform solving and how is that benefiting you?** A platform to keep track of deadlines ### 42. My PMG automation experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about PMG Platform?** workflows hands down. powershell integration especially. APIs and Functions are great too. workflow logging is also fantastic **What do you dislike about PMG Platform?** UI development. I still feel like it's a struggle to display what I want to display Forms can do alot but it takes a lot of time learning the quirks and hacks to get it to do what you want. App Designer is PMG's beautiful new baby, but it still has a long way to go **What problems is PMG Platform solving and how is that benefiting you?** We are using the platform to automate processes most thought were impossible to automate. I think the biggest benefit is having the ability to centralize that automation on every level from UI to implementation ### 43. Excellent platform with lots of capabilities for workflows and automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about PMG Platform?** Low code, somewhat easy to use, can do almost anything, continually improving functionality for users, integrations and connectors with lots of 3rd party apps **What do you dislike about PMG Platform?** Wish there were more simple design elements **Recommendations to others considering PMG Platform:** Have an idea of what you are looking for and then go to PMG to have them build it out for you. **What problems is PMG Platform solving and how is that benefiting you?** Ticketing, Fufillment, automation, etc. The platform has reduced a great deal of manual work for us and has lead to more efficiencies in business processes and for team members ### 44. PMG Implementation Project **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob B. | Information Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about PMG Platform?** Extremely user friendly. Support and training from the PMG team was great during project implementation. Workflows are easy to create. **What do you dislike about PMG Platform?** The forms could visually be upgraded. Visual customization of the forms is left to be desired. **What problems is PMG Platform solving and how is that benefiting you?** Ensuring data entry is an audited process ### 45. PLC with PMG portal for online claim submission **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about PMG Platform?** I appreciate the speed of function development and testing. **What do you dislike about PMG Platform?** Seems to be lack of understanding to the implementation with multiple languages support (such as French in Canada) but has improved since then. **What problems is PMG Platform solving and how is that benefiting you?** Need a online platform for dealers to submit incentive claim and stop traditional submission by email or fax. New online platform make it feasible to track by unique claim ID, show the status of all claims and build dashboard in the back-end. ### 46. PMG in Altium **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about PMG Platform?** superior level customer support from PMG **What do you dislike about PMG Platform?** I have nothing to dislike about the PMG software **What problems is PMG Platform solving and how is that benefiting you?** complex workflow applications can be easily created ### 47. PMG Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about PMG Platform?** Ease of use and the supplied re-usable functionality **What do you dislike about PMG Platform?** Documentation could be better and updated more regularly **Recommendations to others considering PMG Platform:** A comprehensive platform for ready automation of your business **What problems is PMG Platform solving and how is that benefiting you?** Automation of a managed service provider business. Hands free support and fulfilment automation reduced time and support effort. End Users are completely aware at all times of request progress. ### 48. The latest PMG platform is even faster to develop new solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about PMG Platform?** Easy to create new forms and workflows with No/Lo Code requirement. Enables rapid delivery of new requirements and changes. The new App designer adds a new dimension. **What do you dislike about PMG Platform?** The high hourly rate charged by PMG for customised developments **What problems is PMG Platform solving and how is that benefiting you?** End User portal for IT Incident, Service request and Change recording/updating providing workflow approvals, ### 49. System Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about PMG Platform?** Simplicity of the environment and easy to configure workflow and automate our task, way to easy to troubleshooting and integration of scripting language is an add-on **What do you dislike about PMG Platform?** Till now i like it alot - No Dislikes :) **What problems is PMG Platform solving and how is that benefiting you?** We have automated few of our business processes by aligning the decision making along with scripts which used to be executed manually ### 50. Great route to lowcode automation solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about PMG Platform?** The best aspects are use of visual, drag and drop actions to create workflows. Another great selling point is the rapid response from PMG company for new features and tweaks. **What do you dislike about PMG Platform?** Due to the pace of enhancement sometimes the Help lags behind the new features and this has been a bit of a friction point in expanding our PMG usage. The "customer" UI doesn't really meet our needs and we find we write full UI's in standard code platform (GCP, PCF, Node, etc.) then use PMG for the "engine" behind the actions that the user can initiate from that UI. I wish we got more value from the app side of PMG. **What problems is PMG Platform solving and how is that benefiting you?** Operationalizing repetitive IT tasks that used to take multiple teams with data handoffs along the way and simplifying down to workflows with a clear visual path. Putting control into our server owners' hands for patching activity by using PMG as a gateway to functionality performed in other deployment systems. **Official Response from Ben Alexander:** > Thank you for the feedback! In the 2019 Q4 release, we made big improvements in the online help content. You will find that in the upcoming 2020 Q1 release, we've also revamped the online help again to make it easier to consume and find what you're looking for. As for the UI, our updates to App Designer last year have allowed customers to quickly create great user experiences with little code. Please reach out to me directly or our customer success and support if you would like a demo in the latest capabilities, or to help us address specific gaps. Thank you, -Ben Alexander ## PMG Platform Discussions - [Where can I find more videos on PMG for faster learning.](https://www.g2.com/discussions/where-can-i-find-more-videos-on-pmg-for-faster-learning) - 1 comment, 1 upvote - [View PMG Platform pricing details and edition comparison](https://www.g2.com/products/pmg-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+14%3A52%3A52+-0500&secure%5Bsession_id%5D=c50f90d0-2964-467a-a5ef-42315c77b15a&secure%5Btoken%5D=0f43616f1cb3271f4df3815c456b4ba046f09be1d7e2d1f03c77816671709c06&format=llm_user) ## PMG Platform Features **Case Management** - Intake - Assignment - Escalation **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Analytics** - Monitoring - Metrics - Compliance **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Access** - Integration - Assignment - Collaborative **Data Control** - Data Migration - Data Synchronization - Data Security **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Employee Experience** - Policy - Multi-channel - Cross-platform **Agentic AI - Investigation Management** - Cross-system Integration - Proactive Assistance **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Generative AI** - AI Text Summarization **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PMG Platform Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews)