PMG Platform Reviews & Product Details

The PMG Platform has top of the line app developer and workflow developer tools that makes it very easy to create apps

for our customers. These tools also make implementation extremely easy when migrating solutions between dev, test, and prod environments. The PMG team's customer support has always been top notch. They are quick to provide solutions to any issues that we report. Review collected by and hosted on G2.com.

Additional documentation for the development tools would be great. Review collected by and hosted on G2.com.

I am always able to reach out to our rep with questions and requests. Our rep gets back to me as soon as possible with an answer. If they do not have an answer - I still receive follow up on the progress! Review collected by and hosted on G2.com.

I do have some mistrust with the searching feature of the platform based on early experience but with the help from our rep, that is being mended. Review collected by and hosted on G2.com.

PMG's capabilities range from Easy to configure and lauch service catalog to any advanced webdev configuration you could need. If you have the desire to build something, you can probably build it with PMG. Review collected by and hosted on G2.com.

Occasionally Documentation can be out of date. They make up for this with excellenct direct customer service, but it does sometimes limit the ability to self-serve troubleshooting. Review collected by and hosted on G2.com.

The best part about the PMG Platform is by far the customer support. PMG consultants are always willing and available to help us quickly dive into our business challenges. Our company is able to accomplish a lot in the platform thanks to our partnership with PMG. Review collected by and hosted on G2.com.

Although it's a low-code platform, there's still a pretty steep learning curve. As somebody new to development work it took quite a while to understand the intricacies of how the different functions of the platform work together. Sometimes troubleshooting can be a black box and not always super intuititive. Review collected by and hosted on G2.com.

I loved the client support from PMG. They were always available and response through the whole project live cycle (vendor evaluation, selection, implementation, and post launch). Review collected by and hosted on G2.com.

The biggest issue we had was migrating cases from our prior system provider. We had a lot of prior cases (data) to migrate. PMG admitted they under estimated the difficulty of migrating, user access to migrated cases, and system performance impacts of all this migrated data. However, I still give them credit for a great job. They continued to work on it and addressing the issues until it met our needs for both access and system performance. Review collected by and hosted on G2.com.

PMG has been a great partner to work with. Their base solution met the majority of our needs and they developed enhancements to meet our highest priority gaps. Their support response time is exceptional. Review collected by and hosted on G2.com.

Our specific implementation required a data migration and we decided to lump together many data fields into one. As a result, searching for migrated data can take a while. Review collected by and hosted on G2.com.

The PMG platform is easy to use, easy to implement new projects, it handles complex workflows very well, it has many different connection options, it's very easy to integrate with our systems. The customer service/support team is always quick to reply. Review collected by and hosted on G2.com.

I don't have any complaints about the platform or the support/customer service team. Review collected by and hosted on G2.com.

Customer support! Aaron Klein is quick to respond to any questions or request. He was receptive to our company needs and did the best to customize our requests. Review collected by and hosted on G2.com.

Searching for cases. We imported cases from our old platform and searching for those cases can be difficult. Review collected by and hosted on G2.com.

Multiple Plug and play features, eassy to integrate Review collected by and hosted on G2.com.

It looks like standalone and not used widely Review collected by and hosted on G2.com.

Our company is a Japanese financial institution with a hierarchical organization and complex operations that are different from US practices, so PMG's products do not fit our needs as they are. Still, thanks to the developers' flexibility in making suggestions to include our procedures, we migrated several workflows into the system. Review collected by and hosted on G2.com.

The reverse of the above is that the core functionality (Delegation) that was the deciding factor for the implementation and that we had hoped for was not available as we had expected. There are limitations of the product that the developers' flexibility cannot overcome. Review collected by and hosted on G2.com.