Applaud Reviews & Product Details

Applaud gives employees real autonomy while still keeping HR in control. The AI assistant takes care of everyday questions, and the journeys feature guides people through more complex processes like onboarding. I also appreciate how easy it is to personalise the experience based on someone’s role or location. Overall, it feels thoughtfully designed and well put together. Review collected by and hosted on G2.com.

Reporting took a bit of time to fully configure and tailor to our needs. Review collected by and hosted on G2.com.

What stands out most is how easy it is for employees to get answers without needing to raise a case. The AI assistant handles a large volume of common questions smoothly and consistently. From an HR perspective, it feels designed around real employee moments and day-to-day needs, rather than tickets and queues. The no-code setup is also very efficient, making it straightforward to get things up and running and keep it updated. Review collected by and hosted on G2.com.

There was a bit of a learning curve when I configured journeys for the first time, but once I got the hang of it, the process felt more straightforward. Review collected by and hosted on G2.com.

Applaud is changing how employees perceive HR. Instead of raising tickets, they’re guided through journeys that explain what to do in their specific situation. The AI assistant is available when people need it and provides consistent answers, which helps create a more reliable experience. The platform also makes it easy for us to update and adjust content on our own, without needing technical help. Review collected by and hosted on G2.com.

A few UI elements felt slightly unfamiliar to me at first, but it didn’t take long to get used to them. Review collected by and hosted on G2.com.

Applaud is easy to set up and use, it It no/low code platform integrates with any system at the backend and is completely customizable. The new case management with inbuilt AI helped in automating most of the tasks. Easy to set up and implement. Their round the clock support is second to none who provides solutions with ease. Overall with its mobile first UI and functionalities , it helped in offering a one stop shop Review collected by and hosted on G2.com.

One needs to understand the functionality thoroughly to make the best use of applaud. Sometimes setting up new things becomes a little complex Review collected by and hosted on G2.com.

The AI assistant has significantly reduced the number of repetitive questions. Employees now get consistent answers no matter how they phrase their requests. The case management tools also help the team prioritise work more effectively, which makes day-to-day tasks easier to manage. Overall, things feel calmer, more organised, and less reactive. Review collected by and hosted on G2.com.

It took some time to align our internal processes. Review collected by and hosted on G2.com.

The employee portal has made a huge difference in how people interact with HR. Everything feels clear and consistent, whether employees are on desktop, on mobile, or asking questions through chat. The AI assistant saves our team a lot of time by handling queries and guiding people to the right information. Review collected by and hosted on G2.com.

The initial setup required some upfront planning. Review collected by and hosted on G2.com.

Applaud bridges the gap between HR systems and employee needs seamlessly. Its simple and easy to use and has seamless integration capabilities with numerous systems. Its Ability to act as one stop shop irrespective of what systems are used at the backend. Super responsive round the clock support makes it one of the best platforms to use Review collected by and hosted on G2.com.

Given the type of systems to integrate with, it can be complex at times, however with a careful study these complexities can be addressed. Initial set up needs a careful understanding of all the systems and its functionalities Review collected by and hosted on G2.com.

An AI-enabled platform that seamlessly integrates with any back-end system. Its intuitive drag-and-drop setup makes implementation effortless, while offering a complete suite of functionalities to support employees—from onboarding, to everyday assistance, to automated case management when needed. Backed by 24/7 exceptional customer support, it ensures guidance is always available, making the entire experience smoother and more efficient Review collected by and hosted on G2.com.

Applaud has been a boon for us, how ever every great system has a scope for improvement and applaud is no exception. Expand the services to other functionalities Review collected by and hosted on G2.com.

Applaud helped us to achieve one unified single and intelligent interface through which we can access all our underlying systems data.

We are able to get responses to our queries instantly through Applaud's AI assistants without having to go through multiple policy documents or knowledge articles.

Using Applaud’s creator platform, our HR team was able to design and implement solutions for our niche requirements quickly with no coding efforts required. Review collected by and hosted on G2.com.

Applaud is an amazing solution in the HR Service delivery industry.

We encountered issues around page loading and that is the only problem we faced until now. Review collected by and hosted on G2.com.

Applaud is user-friendly. The design gives a nice feel and navigations are exceptional. It is easy to implement and also can be easily customized. Review collected by and hosted on G2.com.

Though Applaud is user-friendly, Understanding the complete system is bit challenging. Applaud is heavy featured and can be integrated with any system. However, it requires additional knowledge in integrating with the other systems. Review collected by and hosted on G2.com.