The ability to track our investigations and pull metrics to analyze trends. The system is easy to navigate and we love the ability to email documents directly to the case. The task option is nice to have as well to keep staff on track with their investigations. The Oliver option to assist with questions is helpful as well. Review collected by and hosted on G2.com.

Pulling reports is still a manual process. Most of us investigators aren’t tech-savvy, and we don’t have the time to pull data and build the tables and graphs we need to support our 42 departments and 26,000+ employees. Right now, we rely on one person on the team to pull stats for everyone, but it would work much better if reports could automatically populate with the exact data we need, without requiring us to reconfigure them each time.

The integration experience was okay overall, but the cost to upload all historical data was too high for a county government budget. Additionally, we use Acuity for several divisions—Labor, Safety, and the Disability Access Office. It would be best for our organization if we had additional drop-down options, rather than only “document issue” and “conduct investigation,” so we can differentiate which HR division is using the system to track their work. Review collected by and hosted on G2.com.

The platform is consistently adapting to the rapidly changing needs of Employee Relations. On top of that, I haven’t come across another case management platform whose staff offers such personalized support to customers. Even though I’ve only been using the system for five months, I’m continually impressed by how personal and attentive the service feels. Review collected by and hosted on G2.com.

There’s room for deeper integration and more personalization so the platform aligns better with how our organization manages cases. For example, our fiscal year doesn’t follow the standard company calendar, and it would be helpful if the system could accommodate that more naturally. That said, given the steady pace of feature development, I can see these kinds of improvements coming in the near future. Review collected by and hosted on G2.com.

I like HR Acuity's documentation abilities and its analytics to track our population. These features help us be more consistent in our best practices and allow us to analyze data to report and adjust based on that data. Review collected by and hosted on G2.com.

I feel like there could be more queues in manager workflows. It would be great to have the ability to add an employee outside of HR to an investigation. I think better filtering and default landing pages could really improve the platform. Also, more placeholders to choose from in manager would be helpful. There's also a huge problem in the manager portal, where there needs to be a way for HR to disposition orphaned cases to archive the information. This would help us close cases that are orphaned and prevent the loss of all case information. It's growing in number and making our portal a bit cluttered, so retaining useful data rather than deleting it would make it cleaner. Review collected by and hosted on G2.com.

The best part is how easy it is to use, with a clean user interface compared to other services on the market. It lets me access the information I need right away. I also love that it can track our investigations and generate metrics that help us analyze trends. On top of that, the ability to email documents directly to a case has been truly amazing. Review collected by and hosted on G2.com.

I haven’t had any issues using this platform, and the customer service has been amazing. I also really enjoyed the entire implementation process. It suits our needs perfectly, and I’d definitely recommend it to others. Review collected by and hosted on G2.com.

I like that this software is very easy to use and offers a complete payroll solution, including payroll processing, interfaces, legal compliance, employee records, and everything else I need. I also appreciate that it integrates smoothly with other systems and proprietary products without any issues. On top of that, I love being able to access the information I need right away. Review collected by and hosted on G2.com.

This product has been the best we’ve ever used. I honestly have nothing negative to say about it. Its performance has been incredible: it adapts to our needs, reduces inconsistency in company decisions, and has helped us stay aligned and achieve our goals. Review collected by and hosted on G2.com.

This is excellent software for any company that wants to better organize its human resources department. I like how it replaces scattered notes, emails, and spreadsheets with one secure digital file for each case, which makes everything easier to track in one place. I also appreciate that it includes interview templates and AI-generated question suggestions, so it’s simpler to prepare and stay consistent from one interview to the next. Review collected by and hosted on G2.com.

HR Acuity translates human resources data into clear, company-relevant financial figures. It tangibly demonstrates avoided legal costs, anticipated risks, and the level of trust gained within the organization’s culture. Review collected by and hosted on G2.com.

This product is a powerful tool, and I found it very easy to implement and get up and running quickly. The interface is simple, but the features are strong and help our team communicate effectively, stay updated in real time, and complete tasks on time. It also makes it easy to share feedback, employee details, and much more with other team members. Review collected by and hosted on G2.com.

HR Acuity has many positive aspects. Among its excellent features are the high quality of its materials, strong functionality, and an elegant design. Overall, I am extremely satisfied with this platform. Review collected by and hosted on G2.com.

The website is comprehensive and easy to navigate. I find it very simple to locate what I’m looking for, even when some information is a bit hidden. It helps support compliance with internal policies and current labor laws. I also appreciate that it ensures every report of harassment, fraud, or misconduct is investigated with complete impartiality. Review collected by and hosted on G2.com.

It’s a reliable platform, and I really appreciate the support team for both employers and employees. They usually respond within hours, and the online self-help tools are straightforward and easy to use. Review collected by and hosted on G2.com.

For me, ease of access is key. I like that the case management feature allows both the HR department and the employee to track questions, issues, and requests, so we’re all working from the same information. I also appreciate the excellent search functionality, along with pre-filed cases and predefined templates, which makes it easier to find what I need and keep things consistent. Review collected by and hosted on G2.com.

It’s very intuitive and, once it’s set up, it’s easy to use day to day. I also love how customizable it is, which has made hiring, payroll updates, and onboarding new employees much simpler and more streamlined. Review collected by and hosted on G2.com.

The support team at all stages is amazing and the ability to customize the user experience based on industry and location is what makes this so valuable for a geographically dispersed organization. Review collected by and hosted on G2.com.

We have had some technical glitches working within our internal security. However the HRA team has always leaned in to help us figure it out and find a solution. Review collected by and hosted on G2.com.