SpeakUp® Reviews & Product Details

The anonymity design is excellent. SpeakUp generates a numerical username that allows reporters to log in and communicate with the case manager without revealing their identity, which lowers the barrier to speaking up and creates a good experience for the reporter. The onboarding materials were also very strong, especially the guidance on creating content about the channel and avoiding overly legalistic language like “whistleblowing,” which can discourage people from reporting. On the operational side, the business development representative and customer success manager have both been responsive and helpful. Review collected by and hosted on G2.com.

It took some time to fully understand how to configure our SpeakUp channel initially. That said, most of my questions were answered in the knowledge base, and once the setup was complete, the platform was straightforward and easy to use. Review collected by and hosted on G2.com.

That it easy both for the users and for the admins. Special shot out to your human support. Since the very beginning with the implementation of the tool, Shivila has been extremely supportive, with constant follow ups, being always reachable and providing super quick responses to our queries (even hours before her long holiday period). Review collected by and hosted on G2.com.

Not really dislike, but sometimes I missed to have more notifications as admin of the tool. As in, when a case was created, even though its not assigned to me, I would like to see that there is a case running and that someone is handling it. I only got notifications of the cases when they were directly assign to me, but not of the rest. I think it will be cooler if in the dashboard the admin can have full visibility of how much your company is using the tool, without revealing the content of the cases of course, just the numbers. Review collected by and hosted on G2.com.

Using it in all different countries, 1 system for all Business Units. Almost all languages, choice in machine automated response or live response and translation. Audit trail. Review collected by and hosted on G2.com.

Because it being an online platform it can miss nuance, it can make it difficult to ask more information when used anonymous. For some employees the app is not very easy to use. Review collected by and hosted on G2.com.

SpeakuUp has very helpful customer service. They will take time to make you understand each feature to maximize the impact and keep the customer satisfied.

It's convenient that there are many ways to file a complaint, anonimously or not. This encourages people to speak up and takes away hurdles to do so efficiently. Review collected by and hosted on G2.com.

There are certain features about the platform that are not quite intuitive, for example the structuring of workflows, especially in an international organisation with local and central teams involved. Review collected by and hosted on G2.com.

I have worked with different "whistleblower tools" over the past years. Handling employee concerns is my main task and I spend several hours every day in the tool SpeakUp is by far the most userfriendly and intuitive tool I've worked with.

It's customisable (and many of the customisations can even be done by ourselves); our whole team appreciates the flexiblity it allows us to reflect our own company process.

The customer service is top! Very responsive and always trying to accomodate our requests. Even if a request cannot be immediately addressed, it is taken note of and depending on the need of this request also by other clients, it is then given to the development team to include in the regular tool updates.

Another great feature of this tool is the App it offers. We have increased the communication with reporters since this feature was introduced.

The implementation of this tool was very fast and efficient. Review collected by and hosted on G2.com.

The quality of the phone reports is sometimes frustrating as the people typing the recordings don't know our company "language" and therefore some terms get misspelled so that we don't recognise them. Review collected by and hosted on G2.com.

I like the useability of the platform. It is very user friendly and easy to understand. I like the customization opportunities and the ongoing training and education seminars that are hosted by SpeakUp. Implementation was very quick and seamless. I had great support and they were able to assist me with quick setup. Review collected by and hosted on G2.com.

There really isn't much that I disklike about SpeakUp. Review collected by and hosted on G2.com.

Carolina was very helpful and polite, plus sent link to easy to follow instructions on system use for various scenarios. Review collected by and hosted on G2.com.

Not applicable, as experience very positive and the system is intuitive. Review collected by and hosted on G2.com.

Help identify in a direct way, violations of basic behavior rules, facilitating the execution of actions and learning to improve our internal performance. Review collected by and hosted on G2.com.

Although the tool is not responsible for the evidence, many of the complaints we receive from different users lack objective evidence, which makes decision-making difficult. Review collected by and hosted on G2.com.

Very user friendly, amazing customer service always here to help and reply to question fast Review collected by and hosted on G2.com.

During the test part when I was writing false whistleblowing review, i could not eras them after. I do understand why once the pogram is launched but during the test phase it could be great to be able to erase them. Review collected by and hosted on G2.com.

The SpeakUp system with InTouch is a great tool and we are very satisfied customers. However, the best thing is the outstanding and personalised customer service. No question is too silly, no concern is too small. Reactivity and friendly advise, with acknowledgement of a continual process improvement. Shout out to Jesse Oele for an outstanding CRM relationship Review collected by and hosted on G2.com.

There are a couple of points about the online tool that don't fundamentally make sense to a new user (ID number vs Case Number, or the logistics for translations etc.). Once sorted out or explained this is fine, but the 'amateur' user first-time experience does not seem to be the key consideration Review collected by and hosted on G2.com.