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Best Enterprise HR Case Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall HR Case Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business HR Case Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business HR Case Management category.

In addition to qualifying for inclusion in the HR Case Management Software category, to qualify for inclusion in the Enterprise Business HR Case Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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7 Listings in Enterprise HR Case Management Software Available

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    G2 Score
ServiceNow HR Service Delivery
(132)4.4 out of 5
6th Easiest To Use in HR Case Management software
View top Consulting Services for ServiceNow HR Service Delivery
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Why ServiceNow HR Service Delivery? Because employees shouldn’t have to struggle to get help. When people can't find answers or resolve issues quickly, it creates friction that slows down work and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 61% Enterprise
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ServiceNow HR Service Delivery is a platform that centralizes HR services, automates workflows, and provides a self-service portal for employees.
    • Reviewers like the platform's ability to streamline HR processes, automate approvals, route cases to the right HR teams, and provide a self-service portal, which significantly reduces manual efforts and improves turnaround times.
    • Reviewers mentioned that the platform can feel complex at first, customization requires technical knowledge, and the interface could be faster in certain areas, especially when handling large amounts of data.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow HR Service Delivery Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    HR Management
    42
    Efficiency
    32
    Helpful
    31
    Features
    29
    Cons
    Limited Customization
    23
    Expensive
    18
    Learning Curve
    17
    Learning Difficulty
    15
    Steep Learning Curve
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Ease of Setup
    Average: 8.9
    8.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Why ServiceNow HR Service Delivery? Because employees shouldn’t have to struggle to get help. When people can't find answers or resolve issues quickly, it creates friction that slows down work and

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 61% Enterprise
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ServiceNow HR Service Delivery is a platform that centralizes HR services, automates workflows, and provides a self-service portal for employees.
  • Reviewers like the platform's ability to streamline HR processes, automate approvals, route cases to the right HR teams, and provide a self-service portal, which significantly reduces manual efforts and improves turnaround times.
  • Reviewers mentioned that the platform can feel complex at first, customization requires technical knowledge, and the interface could be faster in certain areas, especially when handling large amounts of data.
ServiceNow HR Service Delivery Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
HR Management
42
Efficiency
32
Helpful
31
Features
29
Cons
Limited Customization
23
Expensive
18
Learning Curve
17
Learning Difficulty
15
Steep Learning Curve
15
View All Pros and Cons
ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.8
7.8
Ease of Setup
Average: 8.9
8.2
Ease of Use
Average: 9.0
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,100 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
HR Acuity
(162)4.6 out of 5
Optimized for quick response
4th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Corne

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 77% Enterprise
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HR Acuity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Reporting
    19
    Helpful
    17
    HR Management
    17
    Features
    12
    Cons
    Missing Features
    8
    Limited Features
    7
    Data Management Issues
    6
    Inadequate Reporting
    6
    Limited Reporting
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HR Acuity features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Ease of Setup
    Average: 8.9
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HR Acuity
    Company Website
    Year Founded
    2006
    HQ Location
    Florham Park, NJ
    Twitter
    @hracuity
    2,250 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Corne

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 77% Enterprise
  • 14% Mid-Market
HR Acuity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Reporting
19
Helpful
17
HR Management
17
Features
12
Cons
Missing Features
8
Limited Features
7
Data Management Issues
6
Inadequate Reporting
6
Limited Reporting
6
View All Pros and Cons
HR Acuity features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.4
Ease of Setup
Average: 8.9
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
HR Acuity
Company Website
Year Founded
2006
HQ Location
Florham Park, NJ
Twitter
@hracuity
2,250 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®

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Applaud
(39)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Applaud is the HR-focused, employee-led disruptor for the world of work, enabling global enterprises to deliver more intuitive and rewarding employee experiences. Creating HR service delivery tech

    Users
    No information available
    Industries
    • Consulting
    • Information Technology and Services
    Market Segment
    • 79% Enterprise
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Applaud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    18
    HR Management
    17
    Features
    16
    Intuitive
    16
    Cons
    Learning Curve
    9
    Learning Difficulty
    7
    Complex Setup
    5
    Integration Issues
    5
    Slow Loading
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Applaud features and usability ratings that predict user satisfaction
    6.1
    Ease of Admin
    Average: 8.7
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Ease of Setup
    Average: 8.9
    9.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Applaud
    Year Founded
    2008
    HQ Location
    Worthing, GB
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Applaud is the HR-focused, employee-led disruptor for the world of work, enabling global enterprises to deliver more intuitive and rewarding employee experiences. Creating HR service delivery tech

Users
No information available
Industries
  • Consulting
  • Information Technology and Services
Market Segment
  • 79% Enterprise
  • 13% Small-Business
Applaud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
18
HR Management
17
Features
16
Intuitive
16
Cons
Learning Curve
9
Learning Difficulty
7
Complex Setup
5
Integration Issues
5
Slow Loading
5
View All Pros and Cons
Applaud features and usability ratings that predict user satisfaction
6.1
Ease of Admin
Average: 8.7
8.3
Has the product been a good partner in doing business?
Average: 8.8
9.3
Ease of Setup
Average: 8.9
9.4
Ease of Use
Average: 9.0
Seller Details
Seller
Applaud
Year Founded
2008
HQ Location
Worthing, GB
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
AllVoices
(94)4.5 out of 5
5th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AllVoices is the only AI-native employee relations platform built to help People teams manage employee relations with greater consistency, efficiency, and transparency. From case management and in

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AllVoices is a platform that consolidates feedback, investigations, documentation, follow-ups, and analytics in a customizable dashboard.
    • Users frequently mention the flexibility of AllVoices, its ease of setup, and its effectiveness in managing employee relations and investigations, with features such as anonymous reporting and AI-assisted drafting of emails and action plans.
    • Reviewers noted some difficulties in navigating the platform, categorizing types of incidents, and following through with investigations without paying extra for advanced features, as well as issues with the search function and case organization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AllVoices Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Helpful
    13
    Features
    11
    Communication
    6
    Easy Implementation
    6
    Cons
    Reporting Issues
    4
    Inefficient Search Functionality
    3
    Inadequate Filtering
    2
    Limited Reporting
    2
    Missing Features
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AllVoices features and usability ratings that predict user satisfaction
    9.1
    Ease of Admin
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.4
    Ease of Setup
    Average: 8.9
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AllVoices
    Company Website
    Year Founded
    2017
    HQ Location
    Santa Monica, CA
    Twitter
    @allvoicesco
    404 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AllVoices is the only AI-native employee relations platform built to help People teams manage employee relations with greater consistency, efficiency, and transparency. From case management and in

Users
No information available
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AllVoices is a platform that consolidates feedback, investigations, documentation, follow-ups, and analytics in a customizable dashboard.
  • Users frequently mention the flexibility of AllVoices, its ease of setup, and its effectiveness in managing employee relations and investigations, with features such as anonymous reporting and AI-assisted drafting of emails and action plans.
  • Reviewers noted some difficulties in navigating the platform, categorizing types of incidents, and following through with investigations without paying extra for advanced features, as well as issues with the search function and case organization.
AllVoices Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Helpful
13
Features
11
Communication
6
Easy Implementation
6
Cons
Reporting Issues
4
Inefficient Search Functionality
3
Inadequate Filtering
2
Limited Reporting
2
Missing Features
2
View All Pros and Cons
AllVoices features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.4
Ease of Setup
Average: 8.9
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
AllVoices
Company Website
Year Founded
2017
HQ Location
Santa Monica, CA
Twitter
@allvoicesco
404 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Dovetail HR
(36)4.5 out of 5
7th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Financial Services
    Market Segment
    • 86% Enterprise
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail HR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    1
    Features
    1
    HR Management
    1
    Integrations
    1
    Reporting
    1
    Cons
    Improvement Needed
    1
    Outdated Design
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail HR features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.7
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Ease of Setup
    Average: 8.9
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Dovetail
    1,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

Users
No information available
Industries
  • Hospital & Health Care
  • Financial Services
Market Segment
  • 86% Enterprise
  • 8% Mid-Market
Dovetail HR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
1
Features
1
HR Management
1
Integrations
1
Reporting
1
Cons
Improvement Needed
1
Outdated Design
1
View All Pros and Cons
Dovetail HR features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
9.8
Has the product been a good partner in doing business?
Average: 8.8
8.5
Ease of Setup
Average: 8.9
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Dovetail
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Dovetail
1,527 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Case IQ
(82)4.5 out of 5
Optimized for quick response
11th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capturing workplace incidents, managing cases, maintaining compliance, and mitigating risk requires tools designed for the task. For over 25 years, Case IQ has supported organizations in proactively i

    Users
    No information available
    Industries
    • Higher Education
    • Financial Services
    Market Segment
    • 63% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Case IQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customization
    8
    Features
    8
    Reporting
    8
    Case Management
    7
    Cons
    Learning Curve
    5
    Not User-Friendly
    5
    Data Management Issues
    3
    Difficult Learning
    3
    Document Management Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Case IQ features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    7.5
    Ease of Setup
    Average: 8.9
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Case IQ
    Company Website
    Year Founded
    1999
    HQ Location
    Ottawa, CA
    LinkedIn® Page
    www.linkedin.com
    184 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capturing workplace incidents, managing cases, maintaining compliance, and mitigating risk requires tools designed for the task. For over 25 years, Case IQ has supported organizations in proactively i

Users
No information available
Industries
  • Higher Education
  • Financial Services
Market Segment
  • 63% Enterprise
  • 22% Mid-Market
Case IQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customization
8
Features
8
Reporting
8
Case Management
7
Cons
Learning Curve
5
Not User-Friendly
5
Data Management Issues
3
Difficult Learning
3
Document Management Issues
3
View All Pros and Cons
Case IQ features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.8
7.5
Ease of Setup
Average: 8.9
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Case IQ
Company Website
Year Founded
1999
HQ Location
Ottawa, CA
LinkedIn® Page
www.linkedin.com
184 employees on LinkedIn®
PMG Platform
(84)4.5 out of 5
10th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 75% Enterprise
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PMG Platform features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.7
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Ease of Setup
    Average: 8.9
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PMG
    Year Founded
    1997
    HQ Location
    Atlanta, Georgia
    Twitter
    @pmgnetinc
    187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 75% Enterprise
  • 17% Mid-Market
PMG Platform features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.7
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.2
Ease of Setup
Average: 8.9
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
PMG
Year Founded
1997
HQ Location
Atlanta, Georgia
Twitter
@pmgnetinc
187 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
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7 Listings in Enterprise HR Case Management Software Available

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