--- title: Infor HR Service Delivery Reviews meta\_title: 'Infor HR Service Delivery Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how Infor HR Service Delivery works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # Infor HR Service Delivery Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infor HR Service Delivery but has limited features. Are you part of the Infor HR Service Delivery team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—while reducing HR reliance on repetitive case handling. By combining a secure employee portal, smart case management, and a searchable knowledge base, it streamlines HR support, boosts resolution efficiency, and frees HR teams to focus on strategic, high-value work. * * * Seller [Infor](https://www.g2.com/sellers/infor) Discussions [Infor HR Service Delivery Community](https://www.g2.com/products/infor-infor-hr-service-delivery/discuss) Overview by Alex Reilly Show More ## Top-Rated Alternatives [ ![ServiceNow HR Service Delivery](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow HR Service Delivery") ServiceNow HR Service Delivery 4.3/5(384) ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) [ ![BambooHR](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BambooHR") BambooHR 4.4/5(6,098) ](https://www.g2.com/products/bamboohr/reviews) [ ![Paycom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paycom") Paycom 4.5/5(6,852) ](https://www.g2.com/products/paycom/reviews) [ View All Alternatives ](https://www.g2.com/products/infor-infor-hr-service-delivery/competitors/alternatives) ## User Insights Average based on 18 real user reviews. [Log in to unlock pricing and user insights](/login) ## Infor HR Service Delivery Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Compensation Management ](https://www.g2.com/products/adp-compensation-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DM Valid ](https://www.g2.com/products/dm-valid/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fidelity ](https://www.g2.com/products/fidelity/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fidelity 401(k) Plan Services ](https://www.g2.com/products/fidelity-401-k-plan-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infor HCM ](https://www.g2.com/products/infor-infor-hcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Cloud ](https://www.g2.com/products/oracle-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UKG Pro ](https://www.g2.com/products/ukg-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UKG Ready ](https://www.g2.com/products/ukg-ready/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews) Show More MA Michelle A. Director, Shared Services Operations Enterprise (\> 1000 emp.) 9/13/2024 "Infor HR Service Delivery has helped us to help our employees." 5/5 What do you like best about Infor HR Service Delivery? Case Management allows both HR and the employee to track their questions/issues/submissions, so that we all have the same information. It creates a history, a story - and anyone can always refer back. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? At the current moment, there's not much to dislike. Everytime we have a suggestion, Infor has been able to implement it. Our newest suggestion is to be able to format the text in the notes and resolution to the employee. Would help to be able to bold or higlight or bullet. Especially if we are to use the Resolution Template. If we could hightligh areas where the agent needs to change wording that meets the particular scenario with a person before closing a case - that would ensure that the right answer is being provided. Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? Case Management allows us to identify trends that potentially decrease questions/issues in the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Monica G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monica G.") MG Monica G. HR Shared Services Specialist Enterprise (\> 1000 emp.) 9/16/2024 "Infor's Case Management system is the heart of any HR Shared Services Team" 4/5 What do you like best about Infor HR Service Delivery? Each case submitted to our HR team lends in giving us an idea of what is going on with our Employees without us having to be in the trenches, so to speak. It also assists us in ensuring that proper policies and processes are being documented and followed for consistency and accountability. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? I honestly cannot think of one; well maybe just reminding our employees that they too can see the history of their interactions with HR (e.g. the same question asked year after year) Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? Delivering correct content to our employees and ensuring that they know how to find the information on their own via our internal HR Hub. Also giving them a safe space to submit complaints or issues that may be going on in their working environment and/or teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/30/2025 "Total Rewards Experience" 2.5/5 What do you like best about Infor HR Service Delivery? I suppose if you're using the Total Rewards feature without any customization, it would probably be fine. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? Difficult to customize. Particularly if importing data that is not already in Infor. Data upload process is cumbersome and SLOW. Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? None that I can think of Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 1/31/2025 "INFOR Accessibility" 4/5 What do you like best about Infor HR Service Delivery? INFOR provides the option of having this site on you mobile phone for those times you are at an offsite location. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? The only downside is remembering the codes Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? this ability to input my time when not in the office Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/25/2024 "Service Delivery Feedback" 5/5 What do you like best about Infor HR Service Delivery? Both Knowedgebase and Case Management is very easy to use. KB - Its like using a textbook, and turning the page, all the content is there. CM - the search functinality on cases, prefilled cases and also prefilled templates are a win win. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? I would say having more control over the edits that i need to make in the Headers and Sections. Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? Infor is solving the communication gap we all once experienced. HAving an Advisor or CM that supports the Clients throughout is a win win situation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rohith R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohith R.") RR Rohith R. Human Resources Information Systems Analyst Enterprise (\> 1000 emp.) 11/25/2021 "Product is great if you can find the people that know it well enough. SQL coding is needed." 4.5/5 What do you like best about Infor HR Service Delivery? For some modules, it is the ease of access. Some are straight forward and once built, you can use the product very easily. There is a possibility for a lot of customization of the product. Talent modules, absence management, benefits are all configurable in 1 system. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? The complexity is a lot. not everything is straightforward. you need someone who knows SQL to do a lot of configuration is needed. The support from infor takes a lot of time and they are not easily available. They hand the projects over to 3rd party consultants and you have to spend extra money for their support. Many additional products such as BIRST, ION desk are tough to configure in the delivered state. Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? Talent acquisition related issues, onboarding, benefits are top priorities. We were able to do open enrollment for benefits using Infor. Also a lot of Talent Acquisition related services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AM Anusha M. Recruiter Mid-Market (51-1000 emp.) 5/5/2022 "Honest review" 3.5/5 What do you like best about Infor HR Service Delivery? Employee procedures are well-designed and simple to utilize, and the self-service user interface is great. No further software is required. And it helps recruit the employees, update their payroll, and onboard. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? Everything is available, but efficiency is not. But I found this software to user friendly but the server is a bit slow sometimes. Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? It is useful for all kinds of hiring processes like updating the candidate's status, onboarding them, and running their payroll, everything will be done in a single platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Fatima H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fatima H.") FH Fatima H. Human Resources Officer Enterprise (\> 1000 emp.) 12/6/2021 "Infor HR service Delivery" 5/5 What do you like best about Infor HR Service Delivery? IT IS THE EXCELLENT SERVICES PROVIDER SOFTWARE TO EMPLOYEES AS WELL AS RECRUITER IT AS THE OVERALL SOLUTION, OF HUMAN RESOURCES PLAN, IT HELPS WITH RECRUITING EMPLOYESS, PAYROLL, BENEFITS, AND ALL OVER CYCLE REGARDING ONBOARDING Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? I find it a bit undecent, but overall, I love relationships with infor HR because it helped our organizations in hr solutions Review collected by and hosted on G2.com. Recommendations to others considering Infor HR Service Delivery: The software is perfect i don't want any changes in it Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? This in one solution for all-over problem regarding HR, I recruit talented peoples with the help of this software Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Ahmed M. Recruitment supervisor Mid-Market (51-1000 emp.) 12/15/2021 "Review" 5/5 What do you like best about Infor HR Service Delivery? the system helped me in managing the hr daily process in effective way Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? there is nothing to dislike in the software Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? it helped in managing the recruitment process in less time than usual Review collected by and hosted on G2.com. Show More 12/20/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 11/12/2021 "The best software for HR and It's related services as part of your ERP" 4.5/5 What do you like best about Infor HR Service Delivery? The self-service user interface is excellent, and the related workflows for employees are well constructed and easy to use. The FAQ and Knowledge based is very useful and reduces the spent time of HR. Review collected by and hosted on G2.com. What do you dislike about Infor HR Service Delivery? User Interfaces, Knowledge-based and most importantly the online services that offer by this Review collected by and hosted on G2.com. What problems is Infor HR Service Delivery solving and how is that benefiting you? We are sharing on-time information and policy updates from our HR team. Enabled an easy interaction with our HR team to complete most of their services online. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Infor HR Service Delivery? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Infor HR Service Delivery ](https://www.g2.com/products/infor-infor-hr-service-delivery/discussions/new) GU Guest User What is Infor HR Service Delivery used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-infor-hr-service-delivery-used-for) [ View all Discussions ](https://www.g2.com/products/infor-infor-hr-service-delivery/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/infor-infor-hr-service-delivery/pricing) ##### Categories on G2 [Onboarding](https://www.g2.com/categories/onboarding-software)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Rewards and Incentives](https://www.g2.com/categories/rewards-and-incentives) [Onboarding](https://www.g2.com/categories/onboarding-software)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Rewards and Incentives](https://www.g2.com/categories/rewards-and-incentives)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[Offboarding](https://www.g2.com/categories/offboarding)[HR Case Management](https://www.g2.com/categories/hr-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What CLM software works well for in-house legal teams at mid-size companies that need contract tracking but not a full enterprise procurement suite?](https://www.g2.com/discussions/what-clm-software-works-well-for-in-house-legal-teams-at-mid-size-companies-that-need-contract-tracking-but-not-a-full-enterprise-procurement-suite)[Which admissions and enrollment management software maintains comprehensive audit trails for compliance?](https://www.g2.com/discussions/which-admissions-and-enrollment-management-software-maintains-comprehensive-audit-trails-for-compliance)[Which image optimization platforms work best for a media-heavy news or publishing site that needs bulk processing of hundreds of images per day at consistent quality?](https://www.g2.com/discussions/which-image-optimization-platforms-work-best-for-a-media-heavy-news-or-publishing-site-that-needs-bulk-processing-of-hundreds-of-images-per-day-at-consistent-quality) [Which Oracle Siebel CRM resellers provide the strongest sales organisation support for businesses managing high-volume customer relationships?](https://www.g2.com/discussions/which-oracle-siebel-crm-resellers-provide-the-strongest-sales-organisation-support-for-businesses-managing-high-volume-customer-relationships)[Top AI chatbot tools for lead generation](https://www.g2.com/discussions/what-are-the-top-ai-chatbot-tools-for-lead-generation)[Pros and Cons Details](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)