I really like that Dovetail HR is extremely easy to configure and set up. It's a tool specifically made for HR and not IT (like many other tools are), which makes it straightforward to set things up exactly how you want, provided you have a clear understanding of the data structures as your core configuration. We've been using it for about five years, and the structure has remained completely solid even through major restructures and carve-outs, all maintained by just one person, which is me. I also appreciate that it's a smaller company because it means we get really personal service and customer support. I've had instances where I raised a low-priority case and received a response before their system could trigger an automatic confirmation email, which is something you don't experience every day. The support team has been consistent over the five years, allowing us to build a relationship and maintain continuity in our service delivery.

The system is easy to use and very user friendly. It is simple to ask for help or use the Dovetail User Guide to find an answer. Employees find it easy to navigate.

There is a big room for self management (we can set up a lot of things on our side, no need to contact Dovetail Tech Support) and also a lot of automation can be set through case management rules.