Best Help Desk Software - Page 8

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Willdesk

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all stages of their business growth. With Willdesk, empower your support team to automate repetitive tasks, personalize interactions, and deliver an exceptional experience that delights customers. Willdesk helps you streamline complex support tasks, making it easier than ever to exceed customer expectations and drive satisfaction."

Average Rating: 4.9/5.0

Total Reviews: 14

How Do G2 Users Rate Willdesk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Willdesk?

  • Seller: Willdesk
  • Year Founded: 2014
  • HQ Location: 8 The Green SteA, Dover, Kent, DE, 19901
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About Willdesk?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Willdesk, highlighting their quick and friendly assistance.
  • Users appreciate the fast and helpful support from Willdesk, making it easy to integrate and customize their stores.
  • Users appreciate the seamless integration of Willdesk with Shopify, valuing its user-friendly interface and helpful features.
  • Users love the easy navigation of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.
  • Users enjoy the navigation ease of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.
Cons
  • Users find the monthly pricing high, which may deter some clients from using Willdesk effectively.
  • Users desire more layout customization options with Willdesk to enhance their user experience and flexibility.

What Are Recent G2 Reviews of Willdesk?

GrooveHQ

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
  • Users value the helpful reminders from GrooveHQ, making follow-ups and support management seamless for teams.
  • Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
  • Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
  • Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
Cons
  • Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
  • Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
  • Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
  • Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
  • Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

Odoo Help Desk

Agile Helpdesk for great customer service.

Average Rating: 3.6/5.0

Total Reviews: 12

How Do G2 Users Rate Odoo Help Desk?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.0/10)
  • Workflow: 7.1/10 (Category avg: 8.7/10)
  • Customization : 6.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Odoo Help Desk?

  • Seller: Odoo
  • Year Founded: 2005
  • HQ Location: Brussels, Belgium
  • Twitter: @Odoo
    55,391 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,815 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Odoo Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integrations of Odoo Help Desk, enhancing user-friendliness and versatility within the Odoo suite.
  • Users appreciate the ease of use of Odoo Help Desk, complemented by its seamless integration with other tools.
  • Users love the easy integrations of Odoo Help Desk, making it seamless with other tools for enhanced efficiency.
  • Users appreciate the easy setup of Odoo Help Desk, allowing quick account creation within minutes.
  • Users appreciate the simple use of Odoo Help Desk, noting its easy integration and user-friendly ticketing system.
Cons
  • Users are frustrated by the limited customization options of Odoo Help Desk, restricting adaptability for their needs.
  • Users find the limited features of Odoo Help Desk inadequate for more complex needs and customization.
  • Users feel that limited integrations hinder their experience with Odoo Help Desk and request for more options.
  • Users express frustration over poor customer support, which complicates the overall experience with Odoo Help Desk.
  • Users experience poor performance when handling high volumes of tickets, leading to slower response times.

What Are Recent G2 Reviews of Odoo Help Desk?

What Are G2 Users Discussing About Odoo Help Desk?

Eltropy

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

Average Rating: 4.4/5.0

Total Reviews: 51

How Do G2 Users Rate Eltropy?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Eltropy?

  • Seller: Eltropy
  • Year Founded: 2013
  • HQ Location: Santa Clara, US
  • Twitter: @eltropy_inc
    1,129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    281 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Do G2 Reviewers Say About Eltropy?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Eltropy, which enables quick adoption and smooth handling of customer data.
  • Users commend the excellent customer support from Eltropy, highlighting prompt responses and effective self-service tools.
  • Users appreciate the user-friendly interface of Eltropy, enabling efficient multi-channel communication and seamless automation.
  • Users commend Eltropy for its efficiency in communication, enhancing member engagement through seamless integration and tailored experiences.
  • Users appreciate the effortless integration of communication tools in Eltropy, enhancing engagement and saving time.
Cons
  • Users experience a steep learning curve with Eltropy, making it challenging for new users to fully utilize features.
  • Users face a steep learning curve with Eltropy, requiring time and expertise to fully utilize its features.
  • Users face integration issues with Eltropy, leading to inefficiencies and increased frustration during setup and data management.
  • Users express frustration with Eltropy's limited customization, requiring reliance on support for changes and enhancements.
  • Users struggle with the training difficulty of Eltropy, finding it challenging to master advanced features.

What Are Recent G2 Reviews of Eltropy?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Jitbit Helpdesk?

  • Seller: Jitbit Software
  • Year Founded: 2004
  • HQ Location: Edinburgh, Scotland
  • Twitter: @jitbithelpdesk
    350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, tailoring the ticketing system to meet their specific needs.
  • Users value the customization of Jitbit Helpdesk, allowing tailored solutions for their unique ticketing needs.
Cons
  • Users find Jitbit Helpdesk's old school design and limited features hinder scalability compared to pricier alternatives.
  • Users note the limited features of Jitbit Helpdesk compared to pricier alternatives, affecting overall usability and scalability.
  • Users criticize Jitbit Helpdesk for its poor performance, citing outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,363

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

Promys

Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflow by linking data between CRM, quoting, help desk, time & billing, job costing, support contracts/managed services, and project management. Reporting and KPI analytics are in a completely different class. Watch the video to find out more.

Average Rating: 4.7/5.0

Total Reviews: 12

How Do G2 Users Rate Promys?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Promys?

  • Seller: PROMYS
  • Year Founded: 2003
  • HQ Location: Mississauga, Ontario
  • Twitter: @PROMYS_PSA
    126 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 58% Small, 42% Medium

What Are Recent G2 Reviews of Promys?

What Are G2 Users Discussing About Promys?

ProProfs Help Desk

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 22% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

UserEcho

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate UserEcho?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 7.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind UserEcho?

  • Seller: UserEcho
  • Year Founded: 2012
  • HQ Location: Arlington Heights, IL
  • Twitter: @userecho
    399 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About UserEcho?

AI-generated summary from verified user reviews

Pros
  • Users find the affordability of UserEcho to be exceptional, making it a valuable choice for support management.
  • Users value the excellent chat features of UserEcho, enhancing support through responsive service and customization.
  • Users appreciate the exceptional responsiveness of UserEcho's customer support, enhancing their overall experience with the product.
  • Users value the customizability of UserEcho, appreciating tailored tweaks that enhance their support experience.
  • Users value the customization options of UserEcho, enabling tailored solutions and responsive support for their needs.

What Are Recent G2 Reviews of UserEcho?

What Are G2 Users Discussing About UserEcho?

Faveo Help Desk

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request.

Average Rating: 4.6/5.0

Total Reviews: 22

How Do G2 Users Rate Faveo Help Desk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Faveo Help Desk?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 43% Medium, 43% Small

What Do G2 Reviewers Say About Faveo Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users praise the proactive customer support of Faveo Help Desk, enhancing their ticketing process experience.
  • Users find Faveo Help Desk to be user-friendly, enhancing their ticketing process and overall support experience.
  • Users appreciate the user-friendly interface and extensive features of Faveo Help Desk, enhancing their ticketing process.
Cons
  • Users find the tedious issue resolution process frustrating, as technical problems often arise and are slow to fix.
  • Users find the random software bugs frustrating, causing delays and complications during usage of Faveo Help Desk.
  • Users find the random technical issues and slow resolutions to be a significant drawback of Faveo Help Desk.
  • Users experience time delays due to tedious manual configurations and slow fixes for technical issues.

What Are Recent G2 Reviews of Faveo Help Desk?

What Are G2 Users Discussing About Faveo Help Desk?

View360Cx

At Systech Technologies, we believe that exceptional customer experience is the foundation of sustainable growth. That belief led us to create View360 — a robust omnichannel customer engagement platform that empowers businesses to build stronger, smarter, and more responsive customer relationships. View360 gives you a unified, 360-degree view of your customer by seamlessly connecting interactions across channels like voice, chat, WhatsApp, email, and social media. It’s built for businesses of all sizes and industries—available as a secure, scalable cloud-based solution with optional on-premise deployment. But View360 is more than just a communication hub. It’s a complete customer engagement ecosystem, designed to help you: Engage customers at the right time, on the right channel Empower your agents with smart tools, automation, and insights Elevate your customer experience and business outcomes Whether you're a growing startup or a large enterprise, View360 gives your team the visibility, speed, and intelligence needed to transform interactions into loyalty.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate View360Cx?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind View360Cx?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of View360Cx?

Deskero

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

Average Rating: 4.3/5.0

Total Reviews: 60

How Do G2 Users Rate Deskero?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Deskero?

  • Seller: Nabra ltd
  • Year Founded: 2012
  • HQ Location: London, United Kingdom
  • Twitter: @deskerocare
    3,571 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 27% Medium

What Are Recent G2 Reviews of Deskero?

What Are G2 Users Discussing About Deskero?

Locobuzz

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

Average Rating: 4.3/5.0

Total Reviews: 122

How Do G2 Users Rate Locobuzz?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Locobuzz?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 38% Small, 37% Medium

What Do G2 Reviewers Say About Locobuzz?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Locobuzz, highlighting its user-friendly CRM and supportive team members.
  • Users appreciate the helpful support team of Locobuzz, enhancing their experience with user-friendly CRM and features.
  • Users value the AI-enabled features and dashboarding capabilities of Locobuzz for enhanced social media monitoring and reporting.
  • Users value the efficiency of Locobuzz, appreciating its user-friendly navigation and streamlined workflow automation.
  • Users commend Locobuzz for its responsive customer support, ensuring timely assistance and effective issue resolution.
Cons
  • Users report slow loading, affecting performance and causing frustration with login issues and ticket handling.
  • Users feel that improvements are needed for the dashboard and AI features to enhance overall functionality and customization.
  • Users point out limited features in Locobuzz, citing insufficient reporting depth and issues with messaging and ticketing.
  • Users face frequent login issues, including auto logout and delays, which detract from their experience with Locobuzz.
  • Users report performance issues like lagging and slow response times, affecting the overall experience with Locobuzz.

What Are Recent G2 Reviews of Locobuzz?

What Are G2 Users Discussing About Locobuzz?

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind UseResponse?

  • Seller: UseResponse
  • Year Founded: 2014
  • HQ Location: Long Beach, NY
  • Twitter: @Use_Response
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

Issuetrak

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Average Rating: 4.1/5.0

Total Reviews: 63

How Do G2 Users Rate Issuetrak?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Issuetrak?

  • Seller: Issuetrak
  • Year Founded: 1992
  • HQ Location: Virginia Beach, Virginia
  • Twitter: @Issuetrak
    3,738 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®
  • Phone: +1 (866) 477-8387

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 37% Medium, 32% Large

What Are Recent G2 Reviews of Issuetrak?

What Are G2 Users Discussing About Issuetrak?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026