ServiceTeam ITSM Pricing Overview

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Free Trial

ServiceTeam ITSM Professional

$45.00

1 Users Per Month

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Capabilities include:

Incident, Problem, Service Request, Agreement/Contract and Configuration Management

Codeless Configuration

Management and Service Desk Dashboards and Reporting, including Power BI reports

Workflows and Automation Streams

Service Catalog

Business Rules

Advanced Access Control, Multi-tenancy, Time Entry and Automated Time Capture

Business and Technical Services

SLA Management Including Entitlements

Change Notices

Mobile Responsive

Approval Management

Microsoft Outlook Add-In

Gateways - Devices

ServiceTeam ITSM Enterprise

$65.00

1 Users Per Month

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All ServiceTeam ITSM Professional Capabilities, plus:

Change Management, including change templates, change request levels, request scheduling, advanced multi-step approvals, work plans (deployment checklist), impact assessment question sets

DevOps Related Features , including ticket work items integration, Azure DevOps and Jira integrations.

Productivity Panes

Knowledge Centered Service

Recurring Procedures for Scheduled Ticket Creation

Service Catalog (New Services and Service Bundles)

Service Mapping

ServiceTeam ITSM has two editions available, Professional and Enterprise. ServiceTeam ITSM Professional edition includes the essential capabilities of ITSM, such as incident and problem management as well as Service Request Fulfillment management. ServiceTeam ITSM Enterprise expands on Professional and includes capabilities such as change management, productivity panes, knowledge centered service, service mapping and more.

ServiceTeam ITSM has 2 pricing editions, from $45 to $65. A free trial of ServiceTeam ITSM is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for ServiceTeam ITSM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceTeam ITSM must be conducted with the seller.

The use of Provance ServiceTeam Power App products require Microsoft Power Apps and/or Dynamics 365 and potentially other licenses to support all capabilities. These Microsoft licenses are not included and are the customers responsibility.

ServiceTeam® ITSM Professional is licensed on a per named user basis with a minimum 1-year and available 2 and 3-year subscription terms. The base license for ServiceTeam ITSM starts at 30 named users. Government, Education and Non-Profits may qualify for special pricing, please contact Provance Sales for more details. If you are a Microsoft Partner and/or a Managed Service Provider, please contact Provance Sales about other pricing options which may apply.

ServiceTeam ITAM is a separate license and additional cost. It is not included within the ServiceTeam ITSM license.

Pricing information was last updated on October 10, 2024

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ServiceTeam ITSM Pricing Reviews

(1)

Trevor B.

11/4/2025

"Intuitive ITSM with a Strong Self-Service Portal"

4/5

What do you like best about ServiceTeam ITSM?

I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The self-service portal stands out as a particularly strong aspect, as it significantly reduces email traffic by efficiently managing over 80% of our tickets. This not only streamlines communication but also provides end users with more flexibility and autonomy to check the status of their tickets, improving overall service delivery within our IT department. The ease of checking and reviewing ticket statuses through the portal further contributes to its value, making it an indispensable tool for our operations. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

I find that ServiceTeam ITSM is not as customizable as I'd like, which limits my ability to tailor it to specific needs. Additionally, integrating it with the ITAM module is difficult, which hampers efficiency when trying to streamline processes across tools. Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM

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Thanks Trevor for your feedback. I will pass on your comments about the self-service portal and customization to our product development and customer success teams.