--- title: ServiceTeam ITSM Reviews meta\_title: 'ServiceTeam ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how ServiceTeam ITSM works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ServiceTeam ITSM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency. [(5 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353180&qs=pros-and-cons#reviews) Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations. [(2 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352443&qs=pros-and-cons#reviews) Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability. [(2 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352124&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction. [(2 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353037&qs=pros-and-cons#reviews) Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting. [(2 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353318&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support. [(2 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352506&qs=pros-and-cons#reviews) Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience. [(1 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353722&qs=pros-and-cons#reviews) Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support. [(1 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=2333032&qs=pros-and-cons#reviews) Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge. [(1 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=2332881&qs=pros-and-cons#reviews) Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools. [(1 mentions)](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352096&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceTeam ITSM ##### 1. Features Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency. [ See 5 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353180&qs=pros-and-cons#reviews) See Related User Reviews TB Trevor B. 4.0/5 "Intuitive ITSM with a Strong Self-Service Portal" What do you like about ServiceTeam ITSM? I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The sel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Good" What do you like about ServiceTeam ITSM? incident management is the best thing about it ##### 2. Automation Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations. [ See 2 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352443&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient and User-Friendly IT Service Management Solution" What do you like about ServiceTeam ITSM? The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations e ![Ranjota B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjota B.") RB Ranjota B. Mid-Market (51-1000 emp.) 3.5/5 "Effortless IT Service Management" What do you like about ServiceTeam ITSM? What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to custom ##### 3. Case Management Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability. [ See 2 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352124&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Good" What do you like about ServiceTeam ITSM? incident management is the best thing about it ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "A good experience with Service Team ITSM" What do you like about ServiceTeam ITSM? It is easy to use, very user friendly and is also reliable Makes managing ongoing problems in any company a less tedious task ##### 4. Customer Support Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction. [ See 2 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353037&qs=pros-and-cons#reviews) See Related User Reviews TB Trevor B. 4.0/5 "Intuitive ITSM with a Strong Self-Service Portal" What do you like about ServiceTeam ITSM? I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The sel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky" What do you like about ServiceTeam ITSM? The platform is easy to use and customer support has always been great to work with ##### 5. Customizability Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting. [ See 2 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353318&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient and User-Friendly IT Service Management Solution" What do you like about ServiceTeam ITSM? The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations e ![Ranjota B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjota B.") RB Ranjota B. Mid-Market (51-1000 emp.) 3.5/5 "Effortless IT Service Management" What do you like about ServiceTeam ITSM? What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to custom ### 5 Cons or Disadvantages of ServiceTeam ITSM ##### 1. Learning Curve Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support. [ See 2 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352506&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky" What do you dislike about ServiceTeam ITSM? Implementation is not easy, it's hard to configured and the technical support doesn't always know how their system works. ![Ranjota B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjota B.") RB Ranjota B. Mid-Market (51-1000 emp.) 3.5/5 "Effortless IT Service Management" What do you dislike about ServiceTeam ITSM? One downside of ServiceTeam ITSM is that it can feel a bit overwhelming at first, especially for teams unfamiliar with the Microsoft ecosystem. The le ##### 2. Clunky Interface Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience. [ See 1 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1353722&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Good" What do you dislike about ServiceTeam ITSM? The ui isnt all that great to be honest about it ##### 3. Complex Administration Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support. [ See 1 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=2333032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky" What do you dislike about ServiceTeam ITSM? Implementation is not easy, it's hard to configured and the technical support doesn't always know how their system works. ##### 4. Complex Configuration Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge. [ See 1 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=2332881&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky" What do you dislike about ServiceTeam ITSM? Implementation is not easy, it's hard to configured and the technical support doesn't always know how their system works. ##### 5. Complexity Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools. [ See 1 mentions ](https://www.g2.com/products/serviceteam-itsm/reviews?filters%5Bsentiment_snippet%5D=1352096&qs=pros-and-cons#reviews) See Related User Reviews ![Ranjota B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjota B.") RB Ranjota B. Mid-Market (51-1000 emp.) 3.5/5 "Effortless IT Service Management" What do you dislike about ServiceTeam ITSM? One downside of ServiceTeam ITSM is that it can feel a bit overwhelming at first, especially for teams unfamiliar with the Microsoft ecosystem. The le ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/5/2025 "Intuitive interface and strong integration, weaknesses in the customer portal" 3.5/5 What do you like best about ServiceTeam ITSM? The intuitive user interface is extremely helpful in daily use. We particularly appreciate the seamless integration into our Microsoft D365 environment. The centralized data management for CRM and ITSM is another advantage. The dedicated team responds to our feature requests, and the support reacts quickly. For our implementation project, we also required very little external service. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? ServiceTeam ITSM uses the functionalities of Microsoft. When Microsoft marks certain functions as deprecated or removes them, they are subsequently also missing in ITSM. This shows that the shared Microsoft platform does not only bring advantages. The portal application for customers is currently not particularly convincing, but it is supposed to be re-released with the next version on a new technology. During the project, we found the multitude of configuration options more of a disadvantage. We often spent more time finding the right way than on the actual implementation. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? The customer support serves several thousand customers and processes about 7000 tickets per month. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-11915064/official_response/edit) Thanks for your feedback, we really appreciate it. I've forwarded your comments to our product and customer success teams. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated TB Trevor B. 11/4/2025 "Intuitive ITSM with a Strong Self-Service Portal" 4/5 What do you like best about ServiceTeam ITSM? I find ServiceTeam ITSM to be reasonably easy to use and intuitive, which greatly enhances my experience when navigating through its features. The self-service portal stands out as a particularly strong aspect, as it significantly reduces email traffic by efficiently managing over 80% of our tickets. This not only streamlines communication but also provides end users with more flexibility and autonomy to check the status of their tickets, improving overall service delivery within our IT department. The ease of checking and reviewing ticket statuses through the portal further contributes to its value, making it an indispensable tool for our operations. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? I find that ServiceTeam ITSM is not as customizable as I'd like, which limits my ability to tailor it to specific needs. Additionally, integrating it with the ITAM module is difficult, which hampers efficiency when trying to streamline processes across tools. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? I find ServiceTeam ITSM helps organize our tickets, review metrics for success and failures, and identify trends. The self-service portal reduces email traffic and gives end users flexibility to check ticket statuses. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874/official_response/edit) Thanks Trevor for your feedback. I will pass on your comments about the self-service portal and customization to our product development and customer success teams. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") EM Verified User in Manufacturing Enterprise (\> 1000 emp.) 10/24/2025 "User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky" 4.5/5 What do you like best about ServiceTeam ITSM? The platform is easy to use and customer support has always been great to work with Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? Implementation is not easy, it's hard to configured and the technical support doesn't always know how their system works. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? It's our centralized Service Desk ticket management system. It's has been easy for our users to use and navigate. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368/official_response/edit) Thank you for reviewing ServiceTeam ITSM. We appreciate your feedback. I've shared your comments with our product and customer success team. 10/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniel E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E.") DE Daniel E. Senior Consultant Small-Business (50 or fewer emp.) 11/12/2024 "Consulting Administrator of ServiceTeam" 4/5 What do you like best about ServiceTeam ITSM? My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to cintinuously improve the product. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? The support portal for ServiceTeam is definitely an area of growth for ServiceTeam. While the CRM-based application is robust in its features and flexibility, we have found that this flexibility does not extend to the Portal. While some of this is based on the Microsoft Power Paged infrastructure, I believe there is still work to be done with regards to the Portal to bring the product to the next level. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? ServiceTeam allows us to organize and manage requests from customers around the world in a variety of industries. ServiceTeam streamlines our helpdesk operations and ensures that the right support team gets the information they need to support our Clients. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10494344/official_response/edit) Thanks Daniel for your feedback. I'll forward your comments on to our team. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ranjota B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjota B.") RB Ranjota B. Full Stack Web Developer Mid-Market (51-1000 emp.) 10/13/2024 "Effortless IT Service Management" 3.5/5 What do you like best about ServiceTeam ITSM? What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to customize, automate workflows, and track everything through clean dashboards, which makes managing IT services a lot smoother. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? One downside of ServiceTeam ITSM is that it can feel a bit overwhelming at first, especially for teams unfamiliar with the Microsoft ecosystem. The learning curve for setting up workflows and customizations can be steep without proper training. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? ServiceTeam ITSM makes it much easier for me to manage incidents and IT services by automating repetitive tasks and keeping everything organized in one place. It helps me quickly track and resolve issues, which saves time and reduces stress, making my day-to-day work a lot more manageable. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10366368/official_response/edit) Thank you Ranjota for reviewing ServiceTeam ITSM. We really appreciate it. Your comments will be sent to our product and customer success teams for review. Validated ReviewerIncentivizedSource: G2 invite ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. IT Support I Mid-Market (51-1000 emp.) 11/4/2024 "Efficient and User-Friendly IT Service Management Solution" 4/5 What do you like best about ServiceTeam ITSM? The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? It can be challeging for companies that arent fully winthin the microsoft ecosystem. But without that the implementation is supereasy. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? ServiceTeam ITSM has helped us solve issues in IT alerting, help desk and service desk management by centralizing all the events and request in a unified platform. Now we can report to critical incidents in a faster way. The helpdesl amd service desk areas are intuitive and easy to track all the requests. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10452986/official_response/edit) Thank you Erick for your feedback. Your comments are greatly appreciated. We'll forward your feedback to our product team. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![Evgeniy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy D.") ED Evgeniy D. Senior Solution Architect Microsoft Mid-Market (51-1000 emp.) 3/1/2024 "Great ITSM combined with the Power of the Power Platform" 5/5 What do you like best about ServiceTeam ITSM? ITSM Service Team is build on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc. I have worked with different ITSM solutions from Provance and so with the latest ITSM Service Team. One of the best parts of their applications is the possiblity to customize and adapt it to our needs, even though it is already feature packed out-of-the-box. Still great to have the freedom to customize. The support from Provance as a developer/publisher has been exceptional. Their also bring some stuff to the table that MS doesn't offer, like an Azure DevOps integration to Service Team (which as mentioned is Power Platform..). Any company that has partners or internal ressources which are confident in D365 CE / Power Platform should be able to install, configure and use Service Team. I'd recommend it anytime. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? It is a growing and evolving product with continous improvements, updates and new features. Any software has its ups and downs. Being build upon a Microsoft framework / core brings its benefits but also disadvantages, specifically core MS-functionalities that are being introduced and deprecated all the time. But Provance keeps the updates / patches coming. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? ITIL processes that are following the proper steps as they are supposed to be in a good ITSM application. Straight forward Incident Management and Request Fulfillment. Combined with ITAM directly integrated into the Ticketing processes. Easy Team and Agent Management with the help of the MS Power Platform core functionalities which include great features like a native M365 integration (mail tracking, outlook-sync etc.). Its the single-point-of-truth for the Service Desk and the whole Support Team, the Client and the User Management. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-9367283/official_response/edit) Thank you Evgeniy for your feedback. We really appreciate it. Thanks for sharing your experiences, in particular with regard to working with our product and support teams. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/8/2024 "An ITIL/Azure Expert - MSP aligned ITSM system with rich functionality. Proved." 5/5 What do you like best about ServiceTeam ITSM? It's full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It's easy system to implement, configure and use and due to the PowerPlatform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements. ServiceTeam was also integral to our business attaining ISO 20000-1 and AE-MSP - which is Microsoft's highest partner level for an Azure MSP. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? We went in at a V1.0 product so there were bound to be some areas that needed additional development, but we've seen the product develop into it's V2.0 guise, and it's by far the best ITSM I've used in my 30 years of running support departments. Like with any product implementation, I'd advise using a PM or business analyst within your business, to nail down the requirements , policies/procedures and timeline. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? we went from a basic ticket system with no framework. It was basically a ticket against a client, with some comments of what we did to fix the issue. No actual value or proactive and usable information. Reporting was purely some basic CSV extracts. from this to ServiceTeam -a structured and detailed ITSM which enabled us to gain more business intelligence around our support. We could see incoming SLA breaches, fix problems using knowledge base information, run a structured and controlled change control process, align tickets directly to services and Ci's held within the cmdb, automate multiple tasks as tickets - prompting engineers to carry out updates to client estates, Structured service requests for clients - directed to the correct team, BI case and service delivery management reports etc. it also solved the issue of us continuing to be ISO 20000-1 accreditted, but also without it, we would not have completed AE-MSP Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-9400850/official_response/edit) Thank you for your feedback. All feedback is given to our product team for review. 3/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI Verified User in Import and Export Small-Business (50 or fewer emp.) 10/29/2024 "A good experience with Service Team ITSM" 3.5/5 What do you like best about ServiceTeam ITSM? It is easy to use, very user friendly and is also reliable Makes managing ongoing problems in any company a less tedious task Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? So far, I have not found any noteworthy issue that I could suggest for improvement. Maybe if and when, I find something that could be improved, I will contact the team Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? General service problems or tickets Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10427706/official_response/edit) Thank you for your feedback. It's much appreciated. We'll forward your feedback to our product team. Validated ReviewerIncentivizedSource: G2 invite JJ jo j. Mid-Market (51-1000 emp.) 1/25/2024 "Has potential, hoping v2 addresses issues with Kbase" 3.5/5 What do you like best about ServiceTeam ITSM? Ease of configuration, leveraging the features of the PowerPlatform Support team are great and really spend time helping to guide through issues Useability is intuitive (esp compared to our previous ITSM Tool) Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? Knowledge Management / Kbase needs serious work, appreciate why Provance made a uturn to develop their own as opposed to using MS Knowledge Management but in its current form it just lets the product down. Looking forward to Professional V2 or hot-fixes to address the flaws Lack of issues once escalated out of Provance Support Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? Streamline ticket flow, service catalogue presentation to aid collating real useful info on how our clients are using our support service Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-9156869/official_response/edit) Thank you Jo for your feedback. We really appreciate it. All product feedback is given to our product development team for review. So, thanks for sharing your experiences with regard to ticketing, knowledge base, and overall usability of ServiceTeam ITSM. As you are aware our support and product teams are working hard to address these items for you. 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