Integrates with Telegram and the conversation dashboard updates in realtime. Review collected by and hosted on G2.com.
We initially decided to leave as it doesn't store a view of the customer with any information to help support agents. Each coversation is essentally just separate.
When we were leaving we noticed an unauothrised payment had been taken from the card details we had lodged for the recurring billing. 2 moths after extending our contract for a year, a further years subscription payment was taken. The company claimed we had updated manully (not believable when we had 10 months subscription remaining) and refused to refund it. Review collected by and hosted on G2.com.
Thank you for taking the time to share your review with us.
We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding customer interaction history is highly valuable to us, and we have already implemented changes to improve our product. Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly.
We appreciate your business and would be thrilled to have the opportunity to serve you again in the future.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
