[ UseResp... Reviews ](https://www.g2.com/products/useresponse/reviews) [ UseResp... Reviews ](https://www.g2.com/products/useresponse/reviews) # UseResponse Pricing Overview [Editedit](https://my.g2.com/useresponse/pricings) Free Trial ## UseResponse Pricing Key Insights Last updated on Jul 28, 2026 * * * UseResponse offers **2 pricing editions** , starting from **$149** to **$4800**. UseResponse pricing tiers are designed to support different usage levels and team sizes. UseResponse also offers a **free trial**. Compare the UseResponse pricing table below to figure out the best fit for your needs. Some plans may require you to contact **UseResponse** for **custom pricing**. * * * Enterprise Package — $149 / per 2 agents per month Self-Hosted — $4800 / one-time fee Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Enterprise Package $149 per 2 agents per month Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc. Self-Hosted $4800 one-time fee 50% for the next year. Installed on Your Server. Custom Addons. 100% Open Code. Premium Support. Hassle Free Updates. All Enterprise Features Cloud plans include all Enterprise features. Cloud plan - price per 2 agents a month with the ability to upgrade to pay on monthly or yearly basis (with 20% off). Self-Hosted package - one-time fee for the license, and with 50% discount on next year updates. Pricing information for UseResponse is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase UseResponse must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## UseResponse Pricing FAQs Generated using AI Is UseResponse free, or does it offer a free trial? UseResponse does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. Who is UseResponse pricing best suited for? UseResponse's pricing is best suited for small businesses and mid-market companies in IT, software, and services industries, based on G2 reviewer demographics. The $149 Enterprise Package draws strong adoption from teams needing multilingual helpdesks, ticket automation, and community forums without enterprise-scale budgets. G2 reviewers from small businesses in computer software, internet, and marketing praise affordability and quick setup. Mid-market reviewers in education, financial services, and consumer goods highlight the self-service forum and feedback consolidation use cases. The $4,800 Self-Hosted tier fits larger organizations or those with strict data-sovereignty requirements, with enterprise-segment G2 reviewers in IT and semiconductors confirming long-term deployment viability. What are the key differences between the free and paid versions of UseResponse? UseResponse offers no permanent free tier, but a free trial is available for evaluation. According to G2's pricing data for UseResponse, the entry-level Enterprise Package at $149 includes SLA, SSO, business hours, multilingual support, multi-forums, and premium support. The Self-Hosted tier at $4,800 adds on-premise deployment, 100% open code, custom add-ons, and hassle-free updates — suited for organizations requiring full infrastructure control. G2 reviewers highlight the trial as sufficient to assess core capabilities, with one small-business reviewer noting they tried the trial version before committing. UseResponse's paid plans unlock the full feature set, with no meaningful functionality available outside a paid license. Is UseResponse considered good value for its pricing? G2 reviewers of UseResponse consistently rate it highly, with most reviews at 4.0–5.0/5, and value-for-money is a recurring theme. Small-business and mid-market reviewers explicitly cite affordable pricing and cost competitiveness versus alternatives. One G2 reviewer in consumer goods noted UseResponse is "very cost competitive compared to other vendors." A higher-education enterprise reviewer called it "value for money." The primary concern flagged in G2 reviews is limited payment options for smaller vendors. One negative review raised an unauthorized billing dispute, which is a notable caution. Overall, G2 data on UseResponse's pricing indicates strong satisfaction relative to cost across small-business, mid-market, and enterprise segments. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,753) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,004) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/useresponse/competitors/alternatives) ## UseResponse Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![LiveAgent](https://images.g2crowd.com/uploads/product/image/small_square/small_square_433a328317c6e0de0c6956bb38f34fd8/liveagent.png) [LiveAgent](https://www.g2.com/products/liveagent/reviews) ##### Small | Starting at $15.001 agent / Per Month | E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app - Unlimited ticket history - Unlimited email addresses - Advanced reporting - Customer portal + forum - API + integrations - Rules and Time rules - Customer Service - White Glove Setup - Customer mail templates - Rules & Time rules - Gamification - + many more features [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various UseResponse alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## UseResponse Pricing Reviews (1) ![Phil N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil N.") PN Phil N. Managing Director Small-Business (50 or fewer emp.) 6/26/2023 More Options - "Took an unauthorised payment from our stored card details and refused to refund" 0/5 What do you like best about UseResponse? Integrates with Telegram and the conversation dashboard updates in realtime. Review collected by and hosted on G2.com. What do you dislike about UseResponse? We initially decided to leave as it doesn't store a view of the customer with any information to help support agents. Each coversation is essentally just separate. When we were leaving we noticed an unauothrised payment had been taken from the card details we had lodged for the recurring billing. 2 moths after extending our contract for a year, a further years subscription payment was taken. The company claimed we had updated manully (not believable when we had 10 months subscription remaining) and refused to refund it. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? It was to bring all of our customer conversations into a ticketing dashboard,. Review collected by and hosted on G2.com. Show More Response from Stas Kuzma of UseResponse [Editedit](https://www.g2.com/survey_responses/useresponse-review-8256307/official_response/edit) Thank you for taking the time to share your review with us. We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding customer interaction history is highly valuable to us, and we have already implemented changes to improve our product. Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly. We appreciate your business and would be thrilled to have the opportunity to serve you again in the future. Validated ReviewerSource: Organic UseResponse Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,753) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-useresponse) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ Idea Management ](https://www.g2.com/categories/idea-management) Show More ##### Explore More [ Best virtual event platform for businesses ](https://www.g2.com/discussions/best-virtual-event-platform-for-businesses)[ Best service for data analytics in tech firms ](https://www.g2.com/discussions/best-service-for-data-analytics-in-tech-firms)[ Which breach and attack simulation platforms deliver fast ROI without a long implementation cycle for a security team that needs to prove value to leadership within 90 days? ](https://www.g2.com/discussions/which-breach-and-attack-simulation-platforms-deliver-fast-roi-without-a-long-implementation-cycle-for-a-security-team-that-needs-to-prove-value-to-leadership-within-90-days%20) [ Which FTP server has the strongest security features for a company that needs encrypted transfers and audit logging for compliance purposes? ](https://www.g2.com/discussions/which-ftp-server-has-the-strongest-security-features-for-a-company-that-needs-encrypted-transfers-and-audit-logging-for-compliance-purposes)[ Easy-to-use board meeting software recommendation ](https://www.g2.com/discussions/easy-to-use-board-meeting-software-recommendation)[ Is UpContent worth it as a content curation platform for a content operations team at a 50-500 person company, or does BuzzSumo cover enough content discovery and curation without the additional cost? ](https://www.g2.com/discussions/is-upcontent-worth-it-as-a-content-curation-platform-for-a-content-operations-team-at-a-50-500-person-company-or-does-buzzsumo-cover-enough-content-discovery-and-curation-without-the-additional-cost) Show More [ Best virtual event platform for businesses ](https://www.g2.com/discussions/best-virtual-event-platform-for-businesses)[ Best service for data analytics in tech firms ](https://www.g2.com/discussions/best-service-for-data-analytics-in-tech-firms)[ Which breach and attack simulation platforms deliver fast ROI without a long implementation cycle for a security team that needs to prove value to leadership within 90 days? ](https://www.g2.com/discussions/which-breach-and-attack-simulation-platforms-deliver-fast-roi-without-a-long-implementation-cycle-for-a-security-team-that-needs-to-prove-value-to-leadership-within-90-days%20) [ Which FTP server has the strongest security features for a company that needs encrypted transfers and audit logging for compliance purposes? ](https://www.g2.com/discussions/which-ftp-server-has-the-strongest-security-features-for-a-company-that-needs-encrypted-transfers-and-audit-logging-for-compliance-purposes)[ Easy-to-use board meeting software recommendation ](https://www.g2.com/discussions/easy-to-use-board-meeting-software-recommendation)[ Is UpContent worth it as a content curation platform for a content operations team at a 50-500 person company, or does BuzzSumo cover enough content discovery and curation without the additional cost? ](https://www.g2.com/discussions/is-upcontent-worth-it-as-a-content-curation-platform-for-a-content-operations-team-at-a-50-500-person-company-or-does-buzzsumo-cover-enough-content-discovery-and-curation-without-the-additional-cost)