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osTicket

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44 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

28
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
28
13
3
0
0
DR
devmansur R.
02/27/2024
Validated Reviewer
Review source: Organic

It has everything what we need to do the efficient support system

It has everything what we need to do the efficient support system, and it's simple php code. It's in active development in github. And it has support forums. Which helps. To solve any issue.
NO
Nicholas O.
02/26/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Extendable and Well Supported

OSTicket is a great first point of contact for keeping requests from our customers organised. We can then assign these requests or tickets to the appropriate department within our organisation.
PH
Prithvi H.
02/23/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Best ticketing and tasking platform for a business

Osticket is very easy to use, you can use the search parameter to filter out the tickets and also the best part is that you can assign the tickets to a different team or agent. One more aspect I like is the task creating and tracking l, this is very helpful to create and assign tasks internally.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015