Deskero

4.3
(60)

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

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Deskero review by Brian P.
Brian P.
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"An excellent product!"

What do you like best?

I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications.

Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team.

What do you dislike?

In my experience with Deskero is such a complete and easy to use tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects.

Recommendations to others considering the product

My recommendations for everyone who wants to use the best help desk is to try this one.

What business problems are you solving with the product? What benefits have you realized?

we have had a lot of benefits since we experimented with Deskero as our help desk. Deskero allows us to analyze the data and prepare summaries to identify areas within our infrastructure that could be improved. Another notorious benefit is the efficiency demonstrated by technical support in solving any doubt or problem.

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Deskero review by Heisemberg S.
Heisemberg S.
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"Es la oportudidad de crecer"

What do you like best?

Tiene todo lo necesario para brindar soporte técnico, mis expectativas son muy altas. Es altamente personaliza ble y muy intuitivo. También me gusta mucho que tienen en cuenta la integración por api.El tiempo en que se crea un ticket por envío de correos es rápido. La creación de grupos para tickets y tipificación según sea incidente requerimiento o problema es muy benéfico. Se puede hacer una integración con esta plataforma super rápido. la administración de usuarios y empresas permite que se haga una gestión de clientes al mismo tiempo. brindan la posibilidad de integrar con los colores corporativos para que el cliente no pierda la sensación de continuar en la misma plataforma. Si no eres capaz de hacer la configuración o integración, te brindan la posibilidad de asesorarte e incluso ayudarte en todo el proceso. tienen app movil lo cual es excelente ya que actualmente se usan mas los moviles que los pc. En esta app se puede loguear ya sea cliente o administrador segun sean sus roles. pude configurar el logo de mi empresa lo cual es muy importante para mi por temas de marketing e imagen corporativa. tambien permite generar informes para el seguimiento de casos.

What do you dislike?

Quizás no me gusta tanto el hecho de que la versión gratuita solo tenga un administrador. Sin embargo para comenzar da una plataforma muy completa.

Recommendations to others considering the product

por supuesto que si

What business problems are you solving with the product? What benefits have you realized?

Soporte a nivel 1 para clientes externos. Tambien soporte para nuestros desarrollos y proyectos internos.

What Help Desk solution do you use?

Thanks for letting us know!
Deskero review by Heisemberg S.
Heisemberg S.
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"El mejor software de mesa de ayuda"

What do you like best?

Lo mejor de todo es que es muy sencillo y rápido comenzar de trabajar con el sistema, tanto para el agente de asistencia técnica como para el cliente, me ha servido muchísimo para agilizar las tareas y una mayor satisfacción del cliente. Tiene características que se pueden tomar conforme el proyecto avance y nuestras necesidades aumenten. Me gusta la facilidad de agregar o retirar agentes según se necesite. y también la administración de roles de agente. La cantidad de canales de atención y la integración entre los mismos hace que el flujo de trabajo sea mejor.

What do you dislike?

Actualmente no me encuentro inconforme con la herramienta, no hemos encontrado nada que no nos guste del sistema, creemos que el sistema es excelente y se ajusta a nuestras necesidades y las de la empresa. Nuestra empresa utiliza este sistema para apoyar al usuario final, también lo usamos en capacitaciones y pruebas, también lo usamos para generar informes y medir nuestro trabajo y la satisfacción del cliente

Recommendations to others considering the product

Claro que si, Realmente está ayudando a muchas compañías y personas a hacer su día a día mucho más fácil, y esto se traduce en ganancias para nosotros como clientes de Deskero.

What business problems are you solving with the product? What benefits have you realized?

Brindamos soporte técnico para usuarios particulares y empresas pequeñas, nos ha facilitado recibir todo tipo de peticiones de los clientes dirigidas a cualquiera de nuestras áreas centralizando la atención en un solo canal. Atractivo a nuestros clientes, brindándonos una imagen corporativa mas seria.

Deskero review by Help D.
Help D.
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"My experience with Deskero"

What do you like best?

The best thing of all is the simplicity to work with the system, both for the helpdesk agent and for the client, has significantly improved our production and customer satisfaction

has improved our communication with customers and has not helped much to be more efficient in our daily work

What do you dislike?

So far we have not found anything that we do not like about the system, we believe that the system is great.

Just since we started using Deskero, we have greatly improved our performance and we have managed to maximize the use of the resources we have available so that the support experience we give to our users is the best for them.

Recommendations to others considering the product

continue with your work, until now it has been really great everything you have achieved!

it is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers

What business problems are you solving with the product? What benefits have you realized?

Our company uses this system to support the end user, we also use it in trainings and tests, we also use it to generate reports and measure our work and customer satisfaction

Deskero review by Katherine W.
Katherine W.
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"Deskero- The best help desk software"

What do you like best?

It has a great user-interface that is really simple to use and easy to configure. It has really great features like integrated live chat, which are worth every penny that you use on this software. Also compared to other similar softwares it is quite cheap and affordable.

What do you dislike?

They have really slow response time (when asking their customer support questions, they take quite a while to reply). Some other times their site lags which they need to fix if they intend to keep their customers. Other than that I have no problems with their software.

Recommendations to others considering the product

Look no further, Deskero is what you should use. It has great features, easier to use and is the best for interacting with your customers. It is worth every penny you use.

What business problems are you solving with the product? What benefits have you realized?

It helps export data to use them anywhere we need. It also helps keep track of our agents and track our ticket data and customer data.

Deskero review by Rhino S.
Rhino S.
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"my experience with deskero"

What do you like best?

i think is a great app, i just have like 2 weeks using this one, lest see what can we do as an enterprise, i hope this will help me a lot with my job

What do you dislike?

maybe the payment metod, i wannna pay with paypal and can't do that, but its ok

Recommendations to others considering the product:

yes i can recommendate deskero to my friends

What problems are you solving with the product? What benefits have you realized?

problems with restaurants and they wanna make their own tickets and we hope this will help them to make their job more easier, and we are testing a lot of programs and web page with this systems but no one is good enought to us, and deskero is a good one, we like that, and i dont have nothing else to say, just i will learn how to use deskero as much i can and enjoy the program with my team work and customers and for that i will says thanks.

Deskero review by Ted S.
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"It is an incredible tool."

What do you like best?

I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response.

What do you dislike?

It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product.

Recommendations to others considering the product

It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot.

What business problems are you solving with the product? What benefits have you realized?

A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work.

Deskero review by Tony B.
Tony B.
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"""Adaptable astonishing interface with your customers"""

What do you like best?

Awed with the straightforwardness and customisability of Deskero. This cloud help work territory programming in like manner fills in as an adaptable help ticket system. Inconceivable gadget to manage our customer advantage needs. The visit and responsibility features let our assistance assemble interface with our customers in a proactive way.Improves the correspondence so enough! Customized sees are so fair - keeps everyone revived instantly about any give an account of the issues!

What do you dislike?

Customers have uncovered that their records are blocked when they are as of late made, yet nothing that can not be controlled. Deskero needs to upgrade its ability to join with outcast applications. It could make the adaptable application all the more simple to utilize.

Recommendations to others considering the product

It has all the unimaginable features and that is just a glimpse of a larger problem! It's social coordination, dashboards and consolidated examination are at least a for this gadget I watched Deskero to be our best fit. We have used it for a significant long time to manage step by step I.T. tickets/events, and for requesting/adventures. We exchange the data and plan examination to perceive locales inside our establishment that could use upgrade.

What business problems are you solving with the product? What benefits have you realized?

It changes over joint efforts with customers into tickets. It is a key part to deal with and mastermind questions and update the customer advantage process.It gives us an in house empower work territory to gadget to create all assistance errands, including naming express task, observing all assistance requests and checking progress.

Deskero review by David H.
David H.
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""Flexible amazing interface with your clients""

What do you like best?

Awed with the straightforwardness and customisability of Deskero. This cloud help work area programming likewise fills in as a flexible help ticket framework. Incredible device to deal with our client benefit needs. The visit and commitment highlights let our help group interface with our clients in a proactive way.Improves the correspondence so adequately! Programmed notices are so decent - keeps everybody refreshed promptly about any report on the issues!

What do you dislike?

Clients have revealed that their records are blocked when they are recently made, yet nothing that can not be controlled. Deskero needs to enhance its capacity to incorporate with outsider applications. It could make the versatile application more easy to use.

Recommendations to others considering the product:

It has all the incredible highlights and that's only the tip of the iceberg! It's social coordination, dashboards and incorporated examination are an or more for this device I observed Deskero to be our best fit. We have utilized it for quite a long time to oversee day by day I.T. tickets/occurrences, and for solicitations/ventures. We trade the information and plan investigation to recognize regions inside our foundation that could utilize enhancement.

What problems are you solving with the product? What benefits have you realized?

It changes over collaborations with clients into tickets. It is a key component to sort out and arrange questions and upgrade the client benefit process.It gives us an in house enable work area to device to compose all help errands, including appointing explicit assignment, monitoring all help demands and checking progress.

Deskero review by Nathan M.
Nathan M.
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"Support system that helps users manage multi-channel support queries, and track performance."

What do you like best?

Usability and adaptability make Deskero a keen answer for organizations in any industry, arranging work processes consistently and giving administrators a chance to focus on the main thing: fulfilling clients.

What do you dislike?

Absence of a database interface with our BI devices. It makes them report instruments installed and takes into consideration information download yet must be done physically.

Recommendations to others considering the product:

In the event that you can't quantify your I.T. demands/episodes, how might you oversee them? Deskero enables you to gauge, with the goal that you can oversee. I analyzed a few arrangements previously attempting Deskero, and for value versus highlights, I observed Deskero to be our best fit

What problems are you solving with the product? What benefits have you realized?

Seamless integration with our past system made the progress simple on our clients and enabled us to develop and build up our group to serve the whole organization. Deskero's group had the ability to create answers for every one of the barricades we experienced in an expeditiously matter.

Deskero review by Grant V.
Grant V.
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"Clean Deskero, Clean mind"

What do you like best?

Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible.

What do you dislike?

Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be overcome!

Recommendations to others considering the product

Reach out to the team behind the software. They will go to the ends of the earth to help you get settled in!

What business problems are you solving with the product? What benefits have you realized?

We're improving our relationships with our clients, being able to assist them real-time with simple requests and having ticket priorities for the more in-depth or complicated requests. Managing and organising information in a way in which it can form knowledge for our Org.

Deskero review by Maria A.
Maria A.
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"Interesante sistema de help desk"

What do you like best?

Sistema de soporte y atención al usuario muy completo, que incluye casi todas las características que se podrían necesitar de cara a soporte a usuario. Se adapta perfectamente a cualquier tamaño de empresa de soporte, tanto para pocos usuarios como para una empresa grande. Formato web con lo cual se puede utilizar en cualquier dispositivo incluso con pocos recursos, lo cual además facilita la movilidad. Integra varias herramientas útiles como chat, conexión remota, base de datos del conocimiento con los problemas y soluciones más comunes, estadísticas de control, etc.

What do you dislike?

Pocos aspectos negativos a destacar, quizá las estadísticas en cuanto a resultados y gráficas para llevar el control es poco personalizable y admite pocas opciones de configuración. El pago por agente no nos parece la mejor opción para el sistema de suscripción.

Recommendations to others considering the product:

Contactar con la empresa para negociar las distintas opciones de pago y suscripción

What problems are you solving with the product? What benefits have you realized?

Gestión interno de las incidencias informáticas de la empresa a través de 2 operadores.

Deskero review by Ignacio G.
Ignacio G.
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"Software de atención y soporte muy completo"

What do you like best?

En un entorno integrado podemos realizar el soporte a usuarios mediante sistemas de tickting, así como mantener una base de datos de conocimiento, FAQs, Wiki de soluciones, etc. La parte del usuario para crear tickets es muy intuitiva lo cual es muy importante ya que muchos usuarios no poseen conocimientos generales de informática. La interfaz web también es un grado a su favor ya que permite su utilización en cualquier sistema y sistema operativo, incluso en dispositivos móviles

What do you dislike?

Cuando hay un gran volumen de soluciones en la base de datos a veces es complicado su localización, debería potenciarse un poco más la búsqueda de soluciones a problemas comunes. Tampoco me gusta que el medio de pago/subscripción sea según el número de operadores, lo cual puede repercutir en la calidad de atención al usuario.

Recommendations to others considering the product:

Partir de la solución más básica e ir aumentando el número de operadores de soporte y características según aumenten las necesidades

What problems are you solving with the product? What benefits have you realized?

Soporte a usuarios estilo Help-Desk y base de conocimiento interno de soluciones informáticas comunes

Deskero review by Julio A.
Julio A.
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"Sistema de tickets para soporte a usuarios"

What do you like best?

Lo mejor es que se puede centralizar todas las peticiones de soporte vengan de la fuente que vengan, bien sea directamente de la plataforma como de redes sociales como twitter, facebook, etc. Si se alimenta la base de datos de ayuda esta resulta muy potente y actúa como fuente de conocimiento. Muy útil la posibilidad de chatear online con el cliente para ofrecer soporte en directo. Además, en líneas generales la interfaz es muy clara y limpia y facilita su utilización

What do you dislike?

Hubiera estado ideal contar con más herramientas de soporte aparte del chat, como por ejemplo conexión por escritorio remoto para facilitar el soporte. El sistema de pagos para adquirir el software en el que se compran licencias por agente no es muy cómodo

Recommendations to others considering the product

Hay prueba gratuita de 15 días para poder evaluar el producto antes de su adquisición

What business problems are you solving with the product? What benefits have you realized?

Soporte interno de la empresa, sobre todo en oficinas descentralizadas por toda la ciudad

Deskero review by irene N.
irene N.
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"Best Help Desk Software"

What do you like best?

Improves communication so effectively.

It is easy to use.

Has automatic notification that keeps everyone updated immediately.

Web based with mobile app that one can use to connect.

Ability to develop solutions for all roadblock we encounter in a promptly manner

What do you dislike?

The lack of database interface with our Bi tools.

Some reporting tools are embedded and allows data download but has to be done manually.

Recommendations to others considering the product

Deskero team will move earth to help you get settled in.

You find complete value for your money.

Deskero is direct easy to use.

You can build your own customer ticketing system at zero with many features

What business problems are you solving with the product? What benefits have you realized?

Ability to communicate effectively with customers.

We wanted a system where we could track all requests and extract data for reporting.

Support request from clients.

Deskero review by User
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"Deskero is flexible "

What do you like best?

It is simple software with a broad and useful knowledge base. The interface is user-friendly and easy to use. It helps us to efficiently manage queries that come various communication channels such as social networking, chat and email.

What do you dislike?

It provides the essential features to improve our customer service, so I have no complaints about the software.

Recommendations to others considering the product:

I recommend it. Deskero simplicity makes it very easy to handle, significantly improves customer care and optimizes communication.

What problems are you solving with the product? What benefits have you realized?

It is very useful to manage multi-channels, the communication with the client is faster and keeps the requests organized by categories.

I have found that reports are important in determining critical points of customer service. The metrics it provides are useful to improve the customer experience.

Deskero review by Marnel A.
Marnel A.
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"Easy Setup for Start up service desk"

What do you like best?

With just less than five minutes you can get the Deskero up and running including the branding and available templates modification.

They have very simple but elegant user interface from both agent and customer interface.

If you are a small or a startup company then you can operate your support and ticketing system absolutely free.

The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies forwarded to your own domain.

What do you dislike?

The automatically signing out of session even you just open the application on a different browser from the same computer.

Recommendations to others considering the product

You can start building you own customer ticketing system at zero cost with so many feature that is not present on other free offering products.

What business problems are you solving with the product? What benefits have you realized?

Support requests and incidents coming from our clients.

We can track all the request and extract data for reporting.

Deskero review by Administrator in Higher Education
Administrator in Higher Education
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"Best online help desk tool "

What do you like best?

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments.

What do you dislike?

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet.

Recommendations to others considering the product

Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool.

What business problems are you solving with the product? What benefits have you realized?

It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress.

Deskero review by Jonathan J.
Jonathan J.
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"Good application"

What do you like best?

What i've liked the most is how easy everything is setup on the platform, as well as how neat everything looks. Also our customers have been really happy about this tools and are looking forward to use it onwards.

What do you dislike?

There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

What business problems are you solving with the product? What benefits have you realized?

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues!

Deskero review by Administrator
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"Deskero is a professional and friendly app"

What do you like best?

It is an excellent tool to provide efficient customer support. It is a flexible and intuitive app that allows you to manage the interaction with users quickly and efficiently, the workflow is optimized and your ticket system is clear and easy to customize.

What do you dislike?

Deskero needs to improve its ability to integrate with third-party applications. It could make the mobile app more user-friendly.

Recommendations to others considering the product:

I recommend Deskero because it is an easy to use and intuitive software. Provides the key tools to improve customer relationships.

What problems are you solving with the product? What benefits have you realized?

It converts interactions with customers into tickets. It is a key feature to organize and categorize queries and optimize the customer service process.

Deskero review by Victor Q.
Victor Q.
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"Great and easy to use Software"

What do you like best?

It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent

What do you dislike?

Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled

What business problems are you solving with the product? What benefits have you realized?

We are currently in the process of releasing new software and we have found it excellent for the control and monitoring of incidents, now we know our response capacity and we can organize ourselves better.

Deskero review by Sharon W.
Sharon W.
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"I love it"

What do you like best?

I love everything about it. It is easy to use, it meets all my requirements and it is also very secure and user-friendly.

What do you dislike?

I cannot say that it is expensive but it is also not really cheap, but it is worth every penny you use on it.

What problems are you solving with the product? What benefits have you realized?

We use it as a call center software for communicating with our customers.

Deskero review by User in Computer Software
User in Computer Software
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"Amazing Helpdesk Software"

What do you like best?

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues!

What do you dislike?

Cons

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues

Recommendations to others considering the product

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement.

What business problems are you solving with the product? What benefits have you realized?

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Deskero review by Einar  A.
Einar A.
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"Versatile powerful interface with your customers"

What do you like best?

Impressed with the simplicity and customisability of Deskero. This cloud help desk software also serves as a versatile support ticket system. Great tool to take care of our customer service needs. The chat and engagement features let our support team interact with our customers in a proactive way.

What do you dislike?

Price is more than compensated for by the power of this software

Recommendations to others considering the product

If you need to establish a connection between your support team and your customers this is the product for you.

What business problems are you solving with the product? What benefits have you realized?

Create an effective interface between our support team and our customers

Deskero review by Administrator
Administrator
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"Geniale "

What do you like best?

sinceramente, la potenzialità, l'avevo lasciato senza utilizzarlo per mesi, mi sono ritrovato tutte le richieste dei miei clienti! inoltre dopo aver provato altri quando l'ho rivisto sono entrato subito e con facilita nei miei ticket

What do you dislike?

al momento lo sto ricominciando ad utilizzare, spero che dopo il primo impatto sia tutto in discesa, visto che provengo d'altri service desk dificile da utilizzare e non cosi compatti ma pieno d'ingegno

Recommendations to others considering the product:

al momento non ne ho

What problems are you solving with the product? What benefits have you realized?

tutti gli incident, attività d'ingaggio, richieste diverse

Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Smart solution "

What do you like best?

Deskero is a powerful tool that makes customer service easy and quick. It is a flexible software, its easy customization is one of its best features. Its ticket system is clean and organized and allows easy handling of user queries.

What do you dislike?

It has key features for customer service.I have no complaints about Deskero.

Recommendations to others considering the product:

I would recommend it for startups and small businesses.

What problems are you solving with the product? What benefits have you realized?

It is a smart business solution, designed to save time. The ticket system is well organized, efficient and quick.

Deskero review by Administrator
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"A powerful ticketing system app."

What do you like best?

Extremely easy to use and configure, especially for organize tickets both internally and externally, any interaction is treated as a ticket independently of the channel.

What do you dislike?

None really, I have not encountered problems using this app.

Recommendations to others considering the product:

It is an excellent option to offer support to your customers quickly and easily.

What problems are you solving with the product? What benefits have you realized?

Deskero has made it easy for us to keep track of our clients' issues and queries efficiently. It has been useful for us to offer a quality service.

Deskero review by Franky N.
Franky N.
Validated Reviewer
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content

"Deskero"

What do you like best?

It is very secure and also user-friendly.

What do you dislike?

What I do not like about this software is that it is very expensive.

What problems are you solving with the product? What benefits have you realized?

It helps us to communicate with our customers directly everywhere.

Deskero review by Eros S.
Eros S.
Validated Reviewer
Verified Current User
Review Source
content

"Il miglior software per la gestione dei ticket"

What do you like best?

Ha tutte le funzionalità necessarie per gestire al meglio le richieste di supporto dei clienti.

What do you dislike?

Non trovo al momento nulla che non mi piaccia

What problems are you solving with the product? What benefits have you realized?

La gestione delle richieste di supporto e di segnalazione di bugs durante lo sviluppo di un sw può diventare molto impegnativa. Deskero permette di tenere traccia di ogni segnalazione

Deskero review by Dennis W.
Dennis W.
Validated Reviewer
Verified Current User
Review Source
content

"Its simplicity is amazing"

What do you like best?

It is very secure and user-friendly. I just love it very much.

What do you dislike?

I do not dislike anything about this software.

What business problems are you solving with the product? What benefits have you realized?

We use it to keep in contact with our customers.

Deskero review by Consultant
Consultant
Validated Reviewer
Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Tres bon outil de ticketing"

What do you like best?

la gestion centralisée des clients dans une même interface

le portail d’accès client permettant les demandes de tickets

le visuel de l'interface

les évolutions possibles vers des scénarios (workflow) d'escalade

l'application smartphone bien adaptée

What do you dislike?

pas de gestion des temps dans la saisie des tickets. Version standard utilisé peut-être dans les versions supérieures

What business problems are you solving with the product? What benefits have you realized?

meilleur gestion des demandes utilisateurs

visibilité par les rapports du nombre d'interventions

meilleur suivi des demandes par le portail utilisateur

Deskero review by Simone A.
Simone A.
Validated Reviewer
Verified Current User
Review Source
content

"Experience in this website"

What do you like best?

I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients

What do you dislike?

maybe some fuction for write and reply my contacts

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and defects of my customers' printers

Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Small Business Helpdesk Cloud Software"

What do you like best?

Deskero is really an ideal cost effective Helpdesk platform that is hosted in the cloud. Using Deskero for one of my smaller clients as a trial run with no hickups, no installation or integration issues. The Reporting system on calls for clients are great with a fabulous Mobile Application for all my Agents on the move..

We will be moving Deskero into a production environment for all my supported clients.

What do you dislike?

Using it a brief time, I can't seems to find anything that I dislike with this Platform.

Recommendations to others considering the product

Fantastic low cost Helpdesk Platform with excellent room for your business to grow into the higher Tier packages on offer.

What business problems are you solving with the product? What benefits have you realized?

Application and hardware support

Deskero review by patrick f.
patrick f.
Validated Reviewer
Verified Current User
Review Source
content

"I have had an outstanding experience using Deskero."

What do you like best?

The Deskero interface is easy to navigate and puts all of our pertinent information in front of me. I value the reporting side as well.

What do you dislike?

I currently have no negative comments on Deskero. It fills our needs perfectly.

What business problems are you solving with the product? What benefits have you realized?

We are able to track IT and Facility issues using Deskero.

Deskero review by Internal Consultant
Internal Consultant
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Simple and easy to use"

What do you like best?

Simple to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent and very useful.

What do you dislike?

A few things were not laid out in the portal the way I would do them, the best way I could describe them is that they are a little bit ver complicated. Despite that, the support was there all the time to answer my questions and resolve all the issues.

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and also for defects of my customers' printers, it is very useful.

Deskero review by Jacky A.
Jacky A.
Validated Reviewer
Review Source
content

"It is amazing"

What do you like best?

It is very secure. Their customer care service is magnificent, since they reply to questions asked in time.

What do you dislike?

I have no dislikes about it because it meets all my requirements.

What business problems are you solving with the product? What benefits have you realized?

It keeps us in constant contact with our customers.

Deskero review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source
content

"Very simply configuration and used ticketing app"

What do you like best?

Easy configuration and best solution also in free mode. User friendly

What do you dislike?

a dire il vero stiamo usando la versione free del prodotto, fa molte cose e non ci sembra esserci nulla che non vada.

What business problems are you solving with the product? What benefits have you realized?

We use it to solve internal IT problems, with the least amount of time

Deskero review by Andre M.
Andre M.
Validated Reviewer
Verified Current User
Review Source
content

"Easy fast services"

What do you like best?

Easy fast services, quick solutions and friendly support

What do you dislike?

Nothing at this stage, they have been great. They seem to have you covered and very professional at their approach to their clients.

Recommendations to others considering the product

Jump now, they are quick to respond and friendly

What business problems are you solving with the product? What benefits have you realized?

Management with customer service

Deskero review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"DESKERO SOFTWARE CLOUD BASED"

What do you like best?

YOU ONLY PAYS FOR THE NUMBER OF PEOPLE THAT ARE ACTUALLY USING THE SOFTWARE .DESKERO IS A CLOUD BASED SOFTWARE THT OFFERS SIMPLE YET EFFECTIVE TOOLS TO INTERGATE REQUESTED COMING FROM DIFFER USERS

What do you dislike?

NOTHING I DISLIKE A GREAT SOFTWARE TO USE AND LEARN DIFFER TECHNIQUES ABOUT

Recommendations to others considering the product

VERY GREAT CLOUD BASED SOFTWARE TO USE VERY WELL RECOMMENDED INTO GREAT SUCCESS

What business problems are you solving with the product? What benefits have you realized?

YOU WILL BE ABLE TO FIND BUSINESS WITH THE MOST PRODUCTIVE AND EFFECTIOVE WAYS TO SOFTWARE EXCLUSIVELY

Deskero review by Stefano C.
Stefano C.
Validated Reviewer
Verified Current User
Review Source
content

"ticket system for starter"

What do you like best?

Management of customer questions, have everything under control

What do you dislike?

la parte di analisi mi sembrano ancora un pò grezze

What business problems are you solving with the product? What benefits have you realized?

website management and customers question's

Deskero review by User in Internet
User in Internet
Validated Reviewer
Review Source
content

"Help desk"

What do you like best?

Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can check it's effectiveness and it's functions with the help of free trial

What do you dislike?

Background themes in this software are not attractive. And the reporting section is needs to be improved.

What problems are you solving with the product? What benefits have you realized?

Now we can organize ourselves better. It solve my many problems In least amount of time

Deskero review by Consultant in Higher Education
Consultant in Higher Education
Validated Reviewer
Review Source
content

"Using for customer support "

What do you like best?

I like the efficiency of the program, it makes seeing overall ratings/performance in terms of products and services so we know what is working and what to improve.

What do you dislike?

My only complaint is the pricing, but otherwise it is great.

What problems are you solving with the product? What benefits have you realized?

It helps keep everything organized, so that keeping track of important customer data does not eat up a lot of work time. I realized it has helped streamline the entire process and make it simple to understand.

Deskero review by Consultant
Consultant
Validated Reviewer
Review Source
content

"Deskero review "

What do you like best?

Communication with our clients is consolidated into one easy to use channel. Centralized and easy to manage. I no longer work for the same company but if I were, I would still be using this software for years to come.

What do you dislike?

Could use some improvements to the smartphone app setup. Mobile app requires more developments in the future.

What business problems are you solving with the product? What benefits have you realized?

Organization for us was lacking in this area. This tool has allowed us to organize tickets both internally and externally with ease.

Deskero review by Consultant
Consultant
Validated Reviewer
Review Source
content

"Good Help Desk Tool"

What do you like best?

The system is quick and efficient. Deskero allows you to measure, so that you can manage. Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues!

What do you dislike?

I can't seems to find anything that I dislike with this Platform.

Recommendations to others considering the product

I think they are going in the right direction and I hope they will soon be competition.

What business problems are you solving with the product? What benefits have you realized?

We have used it for months to manage daily I.T.

Deskero review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Deskero Review "

What do you like best?

Very simple to integrate and implement within an organization! One click reply to tickets, immediate conversion of chat sessions into tickets, simple email importing and social monitor features to track and compare competition. Great cloud based help desk support solution!

What do you dislike?

Over the course of implementing and using Deskero - our team has yet to encounter any negatives.

What business problems are you solving with the product? What benefits have you realized?

Organization of help desk tickets, time management and fully supporting our faculty, staff and students technical support needs.

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Good experience"

What do you like best?

I love the interface of Deskero. Easy yo use and easy to learn.

What do you dislike?

It's unfortunate that we can't have one or two agents more.

What problems are you solving with the product? What benefits have you realized?

Easy to track what we resolved and what is in need to be resolved with the other TI.

Deskero review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Deskero Review"

What do you like best?

I like the way the system operated to help solve my problems

What do you dislike?

it can at time be a little challenging with certain issues

Recommendations to others considering the product:

I think you will learn to like it

What problems are you solving with the product? What benefits have you realized?

the major problem I trying to solve is the issue of keeping tract of the ins and outs of certain departmental problems related to our business. it has been somewhat helpfil

Deskero review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source
content

"Fast and simple to use"

What do you like best?

Fast and simple to use. Great for a customer care fast to be configured and immediately ready

What do you dislike?

The website does not state that customers are limited in the start plan

What problems are you solving with the product? What benefits have you realized?

Customer care and bug tickets

Deskero review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"3 years "

What do you like best?

I like the way it moves fast and Is very beneficial

What do you dislike?

Nothing about it it is a great thing to use

What business problems are you solving with the product? What benefits have you realized?

Alot of benefits

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"practico"

What do you like best?

Lo que me gusta del software es su facilidad de uso

What do you dislike?

estoy contento con todo hasta el momento no me disgusta nada

Recommendations to others considering the product

muy buen software lo recomiendo

What business problems are you solving with the product? What benefits have you realized?

soporte a clientes

Kate from G2

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