# Deskero Reviews **Vendor:** Nabra ltd **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 64 ## About Deskero Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform. ## Deskero Reviews ### 1. Deskero offers a comprehensive set of tools for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** AJAY S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Deskero?** The best feature I like about this application is its user-friendly interface. Navigating with the program is easy to use, and the nice and clean structure makes it simple to access the different customer support attributes. Deskero offers a centralized hub for managing customer queries from several channels, which includes email, chat, social media, and phone. This single view makes certain effective customer support management along with a streamlined workflow. **What do you dislike about Deskero?** Although Deskero provides a strong customer support management solution, there are some areas that may be improved. One element that some end users might find restricting is the reporting and analytics abilities. While Deskero offers simple reporting options, more advanced and customizable reporting functions could be good for companies seeking to extract further insights from their customer support info. **What problems is Deskero solving and how is that benefiting you?** Deskero efficiently resolves the difficulties experienced by companies in handling customer support inquiries and providing excellent support. One of the greatest issues it handles is the consolidation of client inquiries from different channels. Deskero's unified view allows companies to centralize and handle customer interactions, making sure no query is ignored and offering a smooth support experience. ### 2. General evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel O. | senior partner and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Deskero?** There was a radical change in our organization's productivity after we started using Deskero. **What do you dislike about Deskero?** Honestly, I have no negative comments to make. We have been users of Deskero for several years and there is still no need for the software not to give a positive answer. It also has an excellent uptime. **Recommendations to others considering Deskero:** Test and use it! **What problems is Deskero solving and how is that benefiting you?** We are a group that provides health services with several clinics, and we receive requests through email, phone, website, or even through the portal, and we are able to systematize all of them in a very simple way. ### 3. Awesome software! **Rating:** 3.5/5.0 stars **Reviewed by:** Thian Z. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Deskero?** I really love Deskero, because it has given infinite improvements to our organization, among which my favorite thing is the comfort that this service offers to all our users. Deskero, I think, is an excellent service, is very diversified and allows interaction between all our users and consumers through the use of tickets (it is an excellent service). Kayako also allows multi-channel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. **What do you dislike about Deskero?** Deskero is very complete and easy tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. **Recommendations to others considering Deskero:** My recommendations for those who want to improve the performance of your company, is to install and use this software **What problems is Deskero solving and how is that benefiting you?** We have had many benefits since we experimented with Deskero as our help desk. Deskero allows us to analyze the data and prepare summaries to identify areas within our infrastructure that could be improved. ### 4. An excellent product! **Rating:** 4.0/5.0 stars **Reviewed by:** Brian P. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Deskero?** I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. **What do you dislike about Deskero?** In my experience with Deskero is such a complete and easy to use tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. **Recommendations to others considering Deskero:** My recommendations for everyone who wants to use the best help desk is to try this one. **What problems is Deskero solving and how is that benefiting you?** we have had a lot of benefits since we experimented with Deskero as our help desk. Deskero allows us to analyze the data and prepare summaries to identify areas within our infrastructure that could be improved. Another notorious benefit is the efficiency demonstrated by technical support in solving any doubt or problem. ### 5. It is the opportunity to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Heisemberg S. | Administrador del sistema, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Deskero?** It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also really like that they consider API integration. The time it takes to create a ticket by sending emails is fast. The creation of groups for tickets and classification according to whether it is an incident, request, or problem is very beneficial. Integration with this platform can be done super quickly. The management of users and companies allows for client management at the same time. They provide the possibility to integrate with corporate colors so that the client does not lose the feeling of continuing on the same platform. If you are not able to do the configuration or integration, they offer the possibility to advise you and even help you throughout the process. They have a mobile app which is excellent since mobiles are currently used more than PCs. In this app, you can log in as either a client or an administrator according to their roles. I was able to configure my company's logo, which is very important to me for marketing and corporate image purposes. It also allows generating reports for case tracking. **What do you dislike about Deskero?** Perhaps I don't like the fact that the free version only has one administrator that much. However, to start with, it provides a very comprehensive platform. **Recommendations to others considering Deskero:** of course **What problems is Deskero solving and how is that benefiting you?** Level 1 support for external clients. Also support for our internal developments and projects. ### 6. Didn't expect much, but I am pleasantly surprised. **Rating:** 5.0/5.0 stars **Reviewed by:** Quinn G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Deskero?** Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot. **What do you dislike about Deskero?** I would like to keep the original creation date of the tickets in addition to the date of the most recent update as well. **Recommendations to others considering Deskero:** Give it a try, it will certainly surprise you as it did me, and it is definitely worth it. Overall I give it a B+ grade. Keep up the good work Deskero! **What problems is Deskero solving and how is that benefiting you?** Deskero helps me prioritize request a lot easier. It also prevents tasks/clients from falling through the cracks by allowing them to initiate contact/requests. ### 7. So far so good! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Deskero?** I like that you can edit this portal to incorporate our company logos! It's also nice that you can add additional agents for additional departments! **What do you dislike about Deskero?** I wish the free version offered more features as a limited offer to see if upgrading is beneficial. It would also be nice if this was a bit more customizable for what we need or our specific industry. It would be helpful if you could change "customers" to "employees" as this is what we will be using it for. **Recommendations to others considering Deskero:** I would definitely give this a shot, especially if you need something with relatively easy set-up process! Keep in mind that the free version is just that - little additional features, but that is to be expected. It looks as if their prices are reasonable for the upgraded options. **What problems is Deskero solving and how is that benefiting you?** We needed a streamlined way to manage in-office issues such as IT and requests. We have tried other free services in the past that did not live up to what we initially needed it to. ### 8. It is an incredible tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Ted S. | Software Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Deskero?** I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response. **What do you dislike about Deskero?** It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product. **Recommendations to others considering Deskero:** It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot. **What problems is Deskero solving and how is that benefiting you?** A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work. ### 9. The best help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Heisemberg S. | La mejor mesa de ayuda, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Deskero?** The best part is that it is very simple and quick to start working with the system, both for the technical support agent and the client. It has helped me a lot to streamline tasks and achieve greater customer satisfaction. It has features that can be adopted as the project progresses and our needs increase. I like the ease of adding or removing agents as needed, and also the management of agent roles. The number of support channels and the integration between them improves the workflow. **What do you dislike about Deskero?** Currently, I am not dissatisfied with the tool, we have not found anything we dislike about the system, we believe the system is excellent and meets our needs and those of the company. Our company uses this system to support the end user, we also use it in training and testing, and we also use it to generate reports and measure our work and customer satisfaction. **Recommendations to others considering Deskero:** Of course, it is really helping many companies and individuals make their day-to-day much easier, and this translates into profits for us as Deskero clients. **What problems is Deskero solving and how is that benefiting you?** We provide technical support for individual users and small businesses, which has made it easier for us to receive all types of customer requests directed to any of our areas by centralizing attention in a single channel. Attractive to our clients, giving us a more serious corporate image. ### 10. My experience with Deskero **Rating:** 5.0/5.0 stars **Reviewed by:** Help D. | Personal de soporte para TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Deskero?** The best thing of all is the simplicity to work with the system, both for the helpdesk agent and for the client, has significantly improved our production and customer satisfaction has improved our communication with customers and has not helped much to be more efficient in our daily work **What do you dislike about Deskero?** So far we have not found anything that we do not like about the system, we believe that the system is great. Just since we started using Deskero, we have greatly improved our performance and we have managed to maximize the use of the resources we have available so that the support experience we give to our users is the best for them. **Recommendations to others considering Deskero:** continue with your work, until now it has been really great everything you have achieved! it is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers **What problems is Deskero solving and how is that benefiting you?** Our company uses this system to support the end user, we also use it in trainings and tests, we also use it to generate reports and measure our work and customer satisfaction ### 11. Deskero- The best help desk software **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine W. | Accountant, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2018 **What do you like best about Deskero?** It has a great user-interface that is really simple to use and easy to configure. It has really great features like integrated live chat, which are worth every penny that you use on this software. Also compared to other similar softwares it is quite cheap and affordable. **What do you dislike about Deskero?** They have really slow response time (when asking their customer support questions, they take quite a while to reply). Some other times their site lags which they need to fix if they intend to keep their customers. Other than that I have no problems with their software. **Recommendations to others considering Deskero:** Look no further, Deskero is what you should use. It has great features, easier to use and is the best for interacting with your customers. It is worth every penny you use. **What problems is Deskero solving and how is that benefiting you?** It helps export data to use them anywhere we need. It also helps keep track of our agents and track our ticket data and customer data. ### 12. Simple easy and effective Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Deskero?** Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all. **What do you dislike about Deskero?** So far no downsides as it is easy ti deploy and implement **What problems is Deskero solving and how is that benefiting you?** Accountability between agents and improving customer service ### 13. ""Adaptable astonishing interface with your customers"" **Rating:** 5.0/5.0 stars **Reviewed by:** Tony B. | Java Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Deskero?** Awed with the straightforwardness and customisability of Deskero. This cloud help work territory programming in like manner fills in as an adaptable help ticket system. Inconceivable gadget to manage our customer advantage needs. The visit and responsibility features let our assistance assemble interface with our customers in a proactive way.Improves the correspondence so enough! Customized sees are so fair - keeps everyone revived instantly about any give an account of the issues! **What do you dislike about Deskero?** Customers have uncovered that their records are blocked when they are as of late made, yet nothing that can not be controlled. Deskero needs to upgrade its ability to join with outcast applications. It could make the adaptable application all the more simple to utilize. **Recommendations to others considering Deskero:** It has all the unimaginable features and that is just a glimpse of a larger problem! It's social coordination, dashboards and consolidated examination are at least a for this gadget I watched Deskero to be our best fit. We have used it for a significant long time to manage step by step I.T. tickets/events, and for requesting/adventures. We exchange the data and plan examination to perceive locales inside our establishment that could use upgrade. **What problems is Deskero solving and how is that benefiting you?** It changes over joint efforts with customers into tickets. It is a key part to deal with and mastermind questions and update the customer advantage process.It gives us an in house empower work territory to gadget to create all assistance errands, including naming express task, observing all assistance requests and checking progress. ### 14. "Flexible amazing interface with your clients" **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Project Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Deskero?** Awed with the straightforwardness and customisability of Deskero. This cloud help work area programming likewise fills in as a flexible help ticket framework. Incredible device to deal with our client benefit needs. The visit and commitment highlights let our help group interface with our clients in a proactive way.Improves the correspondence so adequately! Programmed notices are so decent - keeps everybody refreshed promptly about any report on the issues! **What do you dislike about Deskero?** Clients have revealed that their records are blocked when they are recently made, yet nothing that can not be controlled. Deskero needs to enhance its capacity to incorporate with outsider applications. It could make the versatile application more easy to use. **Recommendations to others considering Deskero:** It has all the incredible highlights and that's only the tip of the iceberg! It's social coordination, dashboards and incorporated examination are an or more for this device I observed Deskero to be our best fit. We have utilized it for quite a long time to oversee day by day I.T. tickets/occurrences, and for solicitations/ventures. We trade the information and plan investigation to recognize regions inside our foundation that could utilize enhancement. **What problems is Deskero solving and how is that benefiting you?** It changes over collaborations with clients into tickets. It is a key component to sort out and arrange questions and upgrade the client benefit process.It gives us an in house enable work area to device to compose all help errands, including appointing explicit assignment, monitoring all help demands and checking progress. ### 15. Deskero is flexible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Deskero?** It is simple software with a broad and useful knowledge base. The interface is user-friendly and easy to use. It helps us to efficiently manage queries that come various communication channels such as social networking, chat and email. **What do you dislike about Deskero?** It provides the essential features to improve our customer service, so I have no complaints about the software. **Recommendations to others considering Deskero:** I recommend it. Deskero simplicity makes it very easy to handle, significantly improves customer care and optimizes communication. **What problems is Deskero solving and how is that benefiting you?** It is very useful to manage multi-channels, the communication with the client is faster and keeps the requests organized by categories. I have found that reports are important in determining critical points of customer service. The metrics it provides are useful to improve the customer experience. ### 16. Support system that helps users manage multi-channel support queries, and track performance. **Rating:** 3.0/5.0 stars **Reviewed by:** Nathan M. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Deskero?** Usability and adaptability make Deskero a keen answer for organizations in any industry, arranging work processes consistently and giving administrators a chance to focus on the main thing: fulfilling clients. **What do you dislike about Deskero?** Absence of a database interface with our BI devices. It makes them report instruments installed and takes into consideration information download yet must be done physically. **Recommendations to others considering Deskero:** In the event that you can't quantify your I.T. demands/episodes, how might you oversee them? Deskero enables you to gauge, with the goal that you can oversee. I analyzed a few arrangements previously attempting Deskero, and for value versus highlights, I observed Deskero to be our best fit **What problems is Deskero solving and how is that benefiting you?** Seamless integration with our past system made the progress simple on our clients and enabled us to develop and build up our group to serve the whole organization. Deskero's group had the ability to create answers for every one of the barricades we experienced in an expeditiously matter. ### 17. I love it **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon W. | Accountant, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Deskero?** I love everything about it. It is easy to use, it meets all my requirements and it is also very secure and user-friendly. **What do you dislike about Deskero?** I cannot say that it is expensive but it is also not really cheap, but it is worth every penny you use on it. **What problems is Deskero solving and how is that benefiting you?** We use it as a call center software for communicating with our customers. ### 18. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Deskero?** Honestly, the potential, I had left it unused for months, I found all my clients' requests! Moreover, after trying others, when I revisited it, I immediately and easily accessed my tickets. **What do you dislike about Deskero?** at the moment I am starting to use it again, I hope that after the first impact everything will be downhill, since I come from other service desks that are difficult to use and not so compact but full of ingenuity **Recommendations to others considering Deskero:** at the moment I don't have any **What problems is Deskero solving and how is that benefiting you?** all incidents, engagement activities, various requests ### 19. Deskero is a professional and friendly app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Deskero?** It is an excellent tool to provide efficient customer support. It is a flexible and intuitive app that allows you to manage the interaction with users quickly and efficiently, the workflow is optimized and your ticket system is clear and easy to customize. **What do you dislike about Deskero?** Deskero needs to improve its ability to integrate with third-party applications. It could make the mobile app more user-friendly. **Recommendations to others considering Deskero:** I recommend Deskero because it is an easy to use and intuitive software. Provides the key tools to improve customer relationships. **What problems is Deskero solving and how is that benefiting you?** It converts interactions with customers into tickets. It is a key feature to organize and categorize queries and optimize the customer service process. ### 20. Great program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Deskero?** Never had issues, tracks performance as needed and is super simple to use **What do you dislike about Deskero?** Nothing at the moment, I am new to the company, and this is the first company that I’ve used the program with. It does however take a very long time to load, so I guess that would’ve the only issue. **What problems is Deskero solving and how is that benefiting you?** No problems, but I really like how well it tracks performance and productivity. ### 21. Interesting help desk system **Rating:** 4.5/5.0 stars **Reviewed by:** Maria A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Deskero?** A very comprehensive user support and service system that includes almost all the features one might need for user support. It perfectly adapts to any size of support company, whether for a few users or a large company. It is web-based, which means it can be used on any device even with limited resources, which also facilitates mobility. It integrates several useful tools such as chat, remote connection, a knowledge base with the most common problems and solutions, control statistics, etc. **What do you dislike about Deskero?** Few negative aspects to highlight, perhaps the statistics regarding results and graphs for tracking are not very customizable and allow few configuration options. Paying per agent does not seem to us the best option for the subscription system. **Recommendations to others considering Deskero:** Contact the company to negotiate the different payment and subscription options **What problems is Deskero solving and how is that benefiting you?** Internal management of the company's IT incidents through 2 operators. ### 22. Good application **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan J. | IT Specialist, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2019 **What do you like best about Deskero?** What i've liked the most is how easy everything is setup on the platform, as well as how neat everything looks. Also our customers have been really happy about this tools and are looking forward to use it onwards. **What do you dislike about Deskero?** There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant. **What problems is Deskero solving and how is that benefiting you?** So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! ### 23. Versatile powerful interface with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Einar A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Deskero?** Impressed with the simplicity and customizability of Deskero. This cloud help desk software also serves as a versatile support ticket system. Great tool to take care of our customer service needs. The chat and engagement features let our support team interact with our customers in a proactive way. **What do you dislike about Deskero?** The cost is justified by the software's capabilities. **Recommendations to others considering Deskero:** If you need to establish a connection between your support team and your customers, this is the product for you. **What problems is Deskero solving and how is that benefiting you?** Create an effective interface between our support team and our customers ### 24. Very comprehensive customer service and support software **Rating:** 4.5/5.0 stars **Reviewed by:** Ignacio G. | Ingeniero del Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Deskero?** In an integrated environment, we can provide user support through ticketing systems, as well as maintain a knowledge database, FAQs, solution Wiki, etc. The user interface for creating tickets is very intuitive, which is very important since many users do not have general computer knowledge. The web interface is also an advantage because it allows its use on any system and operating system, even on mobile devices. **What do you dislike about Deskero?** When there is a large volume of solutions in the database, sometimes it is difficult to locate them. The search for solutions to common problems should be enhanced a bit more. I also don't like that the payment/subscription method is based on the number of operators, which can affect the quality of user support. **Recommendations to others considering Deskero:** Start from the most basic solution and increase the number of support operators and features as needs grow. **What problems is Deskero solving and how is that benefiting you?** User support in the style of a Help-Desk and an internal knowledge base of common IT solutions ### 25. Smart solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Deskero?** Deskero is a powerful tool that makes customer service easy and quick. It is a flexible software, its easy customization is one of its best features. Its ticket system is clean and organized and allows easy handling of user queries. **What do you dislike about Deskero?** It has key features for customer service.I have no complaints about Deskero. **Recommendations to others considering Deskero:** I would recommend it for startups and small businesses. **What problems is Deskero solving and how is that benefiting you?** It is a smart business solution, designed to save time. The ticket system is well organized, efficient and quick. ### 26. goooooooodddddddd **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Deskero?** excellent product simple and functional for managing tickets and customer activities **What do you dislike about Deskero?** the product does not present any problems **What problems is Deskero solving and how is that benefiting you?** management of tasks to be performed ### 27. Ticket system for user support **Rating:** 4.5/5.0 stars **Reviewed by:** Julio A. | Profesional autónomo, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Deskero?** The best part is that all support requests can be centralized, regardless of their source, whether directly from the platform or from social networks like Twitter, Facebook, etc. If the help database is fed, it becomes very powerful and acts as a source of knowledge. The ability to chat online with the customer to offer live support is very useful. Additionally, in general terms, the interface is very clear and clean, making it easy to use. **What do you dislike about Deskero?** It would have been ideal to have more support tools besides the chat, such as remote desktop connection to facilitate support. The payment system for purchasing the software, where licenses are bought per agent, is not very convenient. **Recommendations to others considering Deskero:** There is a 15-day free trial to evaluate the product before purchasing it. **What problems is Deskero solving and how is that benefiting you?** Internal support of the company, especially in decentralized offices throughout the city ### 28. A powerful ticketing system app. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Deskero?** Extremely easy to use and configure, especially for organize tickets both internally and externally, any interaction is treated as a ticket independently of the channel. **What do you dislike about Deskero?** None really, I have not encountered problems using this app. **Recommendations to others considering Deskero:** It is an excellent option to offer support to your customers quickly and easily. **What problems is Deskero solving and how is that benefiting you?** Deskero has made it easy for us to keep track of our clients' issues and queries efficiently. It has been useful for us to offer a quality service. ### 29. my experience with deskero **Rating:** 4.0/5.0 stars **Reviewed by:** Rhino S. | 3D Designer, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Deskero?** i think is a great app, i just have like 2 weeks using this one, lest see what can we do as an enterprise, i hope this will help me a lot with my job **What do you dislike about Deskero?** maybe the payment metod, i wannna pay with paypal and can't do that, but its ok **Recommendations to others considering Deskero:** yes i can recommendate deskero to my friends **What problems is Deskero solving and how is that benefiting you?** problems with restaurants and they wanna make their own tickets and we hope this will help them to make their job more easier, and we are testing a lot of programs and web page with this systems but no one is good enought to us, and deskero is a good one, we like that, and i dont have nothing else to say, just i will learn how to use deskero as much i can and enjoy the program with my team work and customers and for that i will says thanks. ### 30. Very good ticketing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Deskero?** centralized management of clients in a single interface the client access portal allowing ticket requests the visual of the interface possible evolutions towards escalation scenarios (workflow) the well-adapted smartphone application **What do you dislike about Deskero?** no time management in ticket entry. Standard version used, maybe in higher versions **What problems is Deskero solving and how is that benefiting you?** better management of user requests visibility through reports on the number of interventions better tracking of requests through the user portal ### 31. Superb application for your communication needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Deskero?** Deskero provided the means to provide clear communication between the company and its customers. **What do you dislike about Deskero?** Not much to dislike about this application as it has everything needed to communicate effectively. **Recommendations to others considering Deskero:** Nothing to add at this time **What problems is Deskero solving and how is that benefiting you?** Provides quick solutions to the average user in communicating ### 32. DESKERO SOFTWARE CLOUD BASED **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2019 **What do you like best about Deskero?** YOU ONLY PAYS FOR THE NUMBER OF PEOPLE THAT ARE ACTUALLY USING THE SOFTWARE .DESKERO IS A CLOUD BASED SOFTWARE THT OFFERS SIMPLE YET EFFECTIVE TOOLS TO INTERGATE REQUESTED COMING FROM DIFFER USERS **What do you dislike about Deskero?** NOTHING I DISLIKE A GREAT SOFTWARE TO USE AND LEARN DIFFER TECHNIQUES ABOUT **Recommendations to others considering Deskero:** VERY GREAT CLOUD BASED SOFTWARE TO USE VERY WELL RECOMMENDED INTO GREAT SUCCESS **What problems is Deskero solving and how is that benefiting you?** YOU WILL BE ABLE TO FIND BUSINESS WITH THE MOST PRODUCTIVE AND EFFECTIOVE WAYS TO SOFTWARE EXCLUSIVELY ### 33. Perfect ticket software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Deskero?** Deskero is the best because are simple and efficient **What do you dislike about Deskero?** I don't like the limits of many functions **What problems is Deskero solving and how is that benefiting you?** I have many benefits ### 34. Deskero Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Deskero?** I like the way the system operated to help solve my problems **What do you dislike about Deskero?** it can at time be a little challenging with certain issues **Recommendations to others considering Deskero:** I think you will learn to like it **What problems is Deskero solving and how is that benefiting you?** the major problem I trying to solve is the issue of keeping tract of the ins and outs of certain departmental problems related to our business. it has been somewhat helpfil ### 35. Amazing Helpdesk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Deskero?** I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! **What do you dislike about Deskero?** Cons A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues **Recommendations to others considering Deskero:** Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. **What problems is Deskero solving and how is that benefiting you?** We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present ### 36. Help desk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Deskero?** Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can check it's effectiveness and it's functions with the help of free trial **What do you dislike about Deskero?** Background themes in this software are not attractive. And the reporting section is needs to be improved. **What problems is Deskero solving and how is that benefiting you?** Now we can organize ourselves better. It solve my many problems In least amount of time ### 37. Easy Setup for Start up service desk **Rating:** 4.5/5.0 stars **Reviewed by:** Marnel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2018 **What do you like best about Deskero?** With just less than five minutes you can get the Deskero up and running including the branding and available templates modification. They have very simple but elegant user interface from both agent and customer interface. If you are a small or a startup company then you can operate your support and ticketing system absolutely free. The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies forwarded to your own domain. **What do you dislike about Deskero?** The automatically signing out of session even you just open the application on a different browser from the same computer. **Recommendations to others considering Deskero:** You can start building you own customer ticketing system at zero cost with so many feature that is not present on other free offering products. **What problems is Deskero solving and how is that benefiting you?** Support requests and incidents coming from our clients. We can track all the request and extract data for reporting. ### 38. 3 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Deskero?** I like the way it moves fast and Is very beneficial **What do you dislike about Deskero?** Nothing about it it is a great thing to use **What problems is Deskero solving and how is that benefiting you?** Alot of benefits ### 39. Dealers review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Deskero?** Deskero is an innovative help desk application. Clients are able to find their assistance in a clean easy way to use **What do you dislike about Deskero?** The interfacing is a little dull and lackluster **Recommendations to others considering Deskero:** Yes it is a great help desk ap **What problems is Deskero solving and how is that benefiting you?** Communication and support to our clients and queries ### 40. Great and easy to use Software **Rating:** 4.5/5.0 stars **Reviewed by:** Victor Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Deskero?** It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent **What do you dislike about Deskero?** Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled **What problems is Deskero solving and how is that benefiting you?** We are currently in the process of releasing new software and we have found it excellent for the control and monitoring of incidents, now we know our response capacity and we can organize ourselves better. ### 41. Clean Deskero, Clean mind **Rating:** 4.0/5.0 stars **Reviewed by:** Grant V. | Project Manager and Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Deskero?** Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible. **What do you dislike about Deskero?** Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be overcome! **Recommendations to others considering Deskero:** Reach out to the team behind the software. They will go to the ends of the earth to help you get settled in! **What problems is Deskero solving and how is that benefiting you?** We're improving our relationships with our clients, being able to assist them real-time with simple requests and having ticket priorities for the more in-depth or complicated requests. Managing and organising information in a way in which it can form knowledge for our Org. ### 42. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2019 **What do you like best about Deskero?** Classic example of the way things should work **What do you dislike about Deskero?** Nothing. These folks know their stuff absolutely. **What problems is Deskero solving and how is that benefiting you?** Many benefits ### 43. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Deskero?** Simple to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent and very useful. **What do you dislike about Deskero?** A few things were not laid out in the portal the way I would do them, the best way I could describe them is that they are a little bit ver complicated. Despite that, the support was there all the time to answer my questions and resolve all the issues. **What problems is Deskero solving and how is that benefiting you?** I create solutions for problems and also for defects of my customers' printers, it is very useful. ### 44. Best online help desk tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Deskero?** We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments. **What do you dislike about Deskero?** So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet. **Recommendations to others considering Deskero:** Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool. **What problems is Deskero solving and how is that benefiting you?** It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress. ### 45. Good Help Desk Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Deskero?** The system is quick and efficient. Deskero allows you to measure, so that you can manage. Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! **What do you dislike about Deskero?** I can't seems to find anything that I dislike with this Platform. **Recommendations to others considering Deskero:** I think they are going in the right direction and I hope they will soon be competition. **What problems is Deskero solving and how is that benefiting you?** We have used it for months to manage daily I.T. ### 46. Using for customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Deskero?** I like the efficiency of the program, it makes seeing overall ratings/performance in terms of products and services so we know what is working and what to improve. **What do you dislike about Deskero?** My only complaint is the pricing, but otherwise it is great. **What problems is Deskero solving and how is that benefiting you?** It helps keep everything organized, so that keeping track of important customer data does not eat up a lot of work time. I realized it has helped streamline the entire process and make it simple to understand. ### 47. Very simple configuration and user-friendly ticketing app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Deskero?** Easy configuration and best solution also in free mode. User friendly **What do you dislike about Deskero?** To be honest, we are using the free version of the product, it does a lot of things and there doesn't seem to be anything wrong with it. **What problems is Deskero solving and how is that benefiting you?** We use it to solve internal IT problems, with the least amount of time. ### 48. The best software for ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Eros S. | Progettista e sviluppatore Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about Deskero?** It has all the necessary features to best manage customer support requests. **What do you dislike about Deskero?** I can't find anything I don't like at the moment. **What problems is Deskero solving and how is that benefiting you?** Managing support requests and bug reports during software development can become very demanding. Deskero allows you to keep track of every report. ### 49. Useful software for customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Deskero?** The best is the fact of tracking all customers’ requests in a single, easy-to-use software **What do you dislike about Deskero?** There weren’t many negative reviews for Deskero, but some users said that the mobile app needs further development to make it more user friendly. **What problems is Deskero solving and how is that benefiting you?** The app for mobile ### 50. I practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Deskero?** What I like about the software is its ease of use. **What do you dislike about Deskero?** I am happy with everything so far, I don't dislike anything. **Recommendations to others considering Deskero:** very good software I recommend it **What problems is Deskero solving and how is that benefiting you?** customer support ## Deskero Discussions - [What is Deskero used for?](https://www.g2.com/discussions/what-is-deskero-used-for) - [View Deskero pricing details and edition comparison](https://www.g2.com/products/deskero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A44%3A01+-0500&secure%5Bsession_id%5D=7f5f0692-5d36-4895-b4df-3e0785159da5&secure%5Btoken%5D=e84196250ac054a57ecec680564d46361cfaebe9e5c2a51b6d5d94ebd786f6e6&format=llm_user) ## Deskero Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Deskero Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews)