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UseResponse

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22 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2014
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UseResponse Reviews

Review Filters
Profile Name
Star Rating
18
3
0
0
1
Phil N.
PN
Phil N.
06/26/2023
Validated Reviewer
Review source: Organic

Took an unauthorised payment from our stored card details and refused to refund

Integrates with Telegram and the conversation dashboard updates in realtime.
ME
Michaela E.
03/10/2021
Validated Reviewer
Verified Current User
Review source: Organic

Great Software and Great Team behind

modular structure, easy to use & great usability, dedicated team (friendly, competent, fast)
LS
Lennert S.
03/03/2021
Validated Reviewer
Verified Current User
Review source: Organic

Easy to use, highly customizable and a customer support that is second to none

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

About

Contact

HQ Location:
Long Beach, NY

Social

@Use_Response

What is UseResponse?

UseResponse Inc is a software company that specializes in providing comprehensive customer support and feedback solutions. Their platform, accessible via https://useresponse.com, offers a suite of tools designed to enhance the way organizations interact with their customers. Key features include customizable feedback systems, help desk software, and knowledge base solutions, all integrated into a seamless, user-friendly interface.UseResponse’s tools are built to facilitate open communication channels between businesses and their users, allowing for the effective management of customer inquiries, feedback, and support tickets. The platform supports various feedback mechanisms including community forums, where users can vote on ideas, discuss issues, and provide solutions. Additionally, the platform’s analytics capabilities help businesses track customer satisfaction and identify areas for improvement.Ideal for businesses of all sizes, UseResponse’s solutions are scalable and adaptable, making it a suitable choice for startups, mid-sized companies, and large enterprises alike. The software aims to empower businesses to better understand their customers' needs and enhance overall customer experience.

Details

Year Founded
2014