Best Enterprise Feedback Management Software - Page 7
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Featured Enterprise Feedback Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Customer feedback, employee engagement, lead followup - Responster is the survey creation tool with businesses in mind. Beautiful, cross-platform surveys can be easily created in a drag and drop bu
- 50% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises a
- UX Researcher
- UX Designer
- Computer Software
- Financial Services
- 47% Mid-Market
- 32% Small-Business
43,946 Twitter followers
- Overview
- User Satisfaction
- Seller Details
UXtweak is the user (UX) research platform helping teams to effortlessly recruit and manage participants, conduct studies, analyze data, and share insights—all in one place. Trusted by top brands,
- Higher Education
- Marketing and Advertising
- 53% Small-Business
- 30% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial bus
- Market Research
- 53% Enterprise
- 47% Small-Business
4,200 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Fynzo Survey is a SaaS-based multi-channel survey tool. It works both online and offline. Respondent/surveyors location can be collected and can be seen on the map for higher data authenticity
- 50% Enterprise
- 25% Mid-Market
92 Twitter followers
- Overview
- User Satisfaction
- Seller Details
piHAPPINESS is a comprehensive real-time customer feedback app and survey platform and measures customer satisfaction. The software uses multiple metrics like emoticons, NPS scores, feedback categorie
- 75% Small-Business
- 25% Mid-Market
454 Twitter followers
- Overview
- User Satisfaction
- Seller Details
QaizenX is a powerful platform that enables businesses to transform their customer experience and drive long-term loyalty. Our innovative solution is designed to help companies enhance their customer
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Rapidr helps product teams to collect and organize feedback from their users.
- 100% Small-Business
232 Twitter followers
- Overview
- User Satisfaction
- Seller Details
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us
- Information Technology and Services
- 45% Mid-Market
- 41% Small-Business
176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Gather in-app user feedback for free Available on websites, iOS, and Android.
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Embrace empowers engineers to manage the complexity of mobile to build better, bolder experiences. At a time when mobile is more crucial than ever, teams often face fragmented solutions, missing dat
- 64% Small-Business
- 36% Mid-Market
20,783 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
featureOS: AI-Powered User Feedback & Roadmap Management featureOS transforms user feedback into actionable insights with AI-driven analysis and seamless integrations. Say goodbye to scattered fe
- 80% Small-Business
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
GoSurvey is the real time tool for measuring customer experience.
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
Our powerful cloud-based software platform, Harmoni, is purpose-built for market research data. Harmoni is a true' data-to-decision-making' solution from data processing to analysis, reporting, visual
- 67% Mid-Market
- 33% Small-Business
630 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Markets grow, consumers evolve, and brands must fight to stay at the forefront of industry. To succeed in this competitive landscape, your team needs an insights partner they can rely on. A partner de
- 33% Enterprise
- 33% Mid-Market
2,700 Twitter followers
