It does what you want it to do and save you time to understand what your customers want

I love how flexible Rapidr is. We use it to capture customer feedback, to capture internal team ideas, and to prioritize sprints. It was super easy to get up an running, and the very few times we've had an issue Rajat and the team quickly fixed it. We honestly use Rapidr many times a day, every day. It's a tool that we can actually see that we use. One of the things I love is the Slack integration because it alerta the team of any new Rapidr tickets. On top of all this their product team actually reads your suggestions and pushes improvements based on your feedback. I've suggested a couple things that they have acted on and updated. This hardly ever happens. And it's very affordable to boot.

On Rapidr, I can change the status of one feedback element, and everyone that has upvoted it will automatically be notified. I also like how roadmaps make your plans visible for your users.