I inherited our user research program midstream after a contracted employee’s term ended — and with it, responsibility for managing our ongoing studies through Userlytics. At the time, I had no prior experience with the platform and honestly felt a bit daunted by the handoff.
That worry disappeared almost immediately.
Userlytics turned out to be incredibly intuitive. The platform guides you through setup with clear, simple steps that make even first-time users feel confident and in control. But what has truly amazed me — and what sets Userlytics apart — is the caliber of participants.
Every single tester has been a standout: articulate, engaged, thoughtful, and deeply responsive to the tasks provided. Their feedback has been genuinely valuable, offering clear insights we’ve been able to act on quickly. What’s more, many of them went above and beyond — thanking me for the opportunity to participate, expressing hope that their input was useful, and even saying they were disappointed when the session ended because they were enjoying it so much. That kind of authentic engagement is rare — and invaluable.
When I first stepped into this role, our company gave me the option to explore alternative platforms. After my experience, I made it clear: we’re staying with Userlytics. Between the ease of use, the remarkable participant pool, and a responsive, helpful support team, I truly can't recommend them highly enough.
Userlytics is everything I didn’t know we needed — and more. Five stars, hands down. Review collected by and hosted on G2.com.
The only improvement I'd like to see is to make the integration of my Google Calendar automatically adjust time availability as I add other events to my calendar. I have struggled with a few overlaps and had to cancel some sessions as a result. The good news is, as long as you do that more than 4 hours prior to the scheduled time, you are not charged credits for the session. Review collected by and hosted on G2.com.
Hi Erica,
Thank you for your amazing review. We’re absolutely thrilled to hear about your experience with Userlytics! It means a lot to know that our platform’s ease of use, high-quality participants, ability to run both moderated and unmoderated studies, and support for competitive testing are helping you generate impactful insights. We're especially grateful that you chose to stay with us when you had the option to try out other providers. Your words fuel us to keep improving and delivering exceptional value.
Regarding your feedback on the Calendar tool, thank you for highlighting that. I’ve shared your input with our Product team for further review.
We wish you continued success in all your UX endeavors!
All the Best,
Userlytics team
