# Doorbell Reviews **Vendor:** Doorbell **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Doorbell Gather in-app user feedback for free Available on websites, iOS, and Android. ## Doorbell Reviews ### 1. Great product for in-app user feedback capturing **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Doorbell?** Doorbell supports different types of data collection from customers like NPS surveys, star ratings, etc. **What do you dislike about Doorbell?** The default forms from doorbell could definitely look more modern and also needs to be more accessible. The doorbell classification of feedback as Positive, negative and Neutral is not correct many times, and could be better at learning and understanding human language and expression, which I am expecting to get better as the Algorithm learns **What problems is Doorbell solving and how is that benefiting you?** Doorbell solves the problem of capturing in-app customer feedback via pop-up forms. Doorbell also provides amazing dashboard for data visualization and provides easy way to respond to customer feedback via email. ### 2. Simple, inexpensive feedback tool that isn't chat **Rating:** 3.5/5.0 stars **Reviewed by:** Matt G. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Doorbell?** We wanted a simple low cost way to collect user feedback and questions and doorbell fit that criteria. It was simple to add in and does not look like chat. We did not want our end users to expect fast responses that chat tools necessitate. Just a simple feedback widget. I love how it doesn't cost too much more to add additional recipients and also how it easily integrates into slack so the entire tool can be operated from within slack and email. It lets feedback be shared openly within slack to our product and eng teams as well as the core CS team who replies to the user submissions. **What do you dislike about Doorbell?** NPS was tested but was a bust, users didn't really fill it in and it made it more cumbersome to use. I wish also that replies from us would pop back up in the browser the user had left feedback on the next time they logged in. Right now it goes to their email. When we have active agents, I'd like it to turn into chat. **Recommendations to others considering Doorbell:** Give it a try. No long term commitment and very easy for a development team to drop into the product. Easy to embed, our engineering team didn't hate pushing it into our apps. **What problems is Doorbell solving and how is that benefiting you?** Gathering user feedback for a low cost in a way that they will actually use without expecting a response within a minute or two. Hundreds of users have used it to submit questions and feedback and it lets end users who are not the implementers feel like they can get in touch with our team and gives them that avenue. ### 3. good product for home **Rating:** 4.5/5.0 stars **Reviewed by:** Chethana M. | Technical Operations Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Doorbell?** It helps to know about if any thief attacking or avoiding for robbery. It activates when the visitor presses the button of the doorbell, or alternatively, when the doorbell senses a visitor with its built-in motion sensors.The smart doorbell lets the home owner use a smartphone app to watch and talk with the visitor by using the doorbell's built-in high-definition infrared camera and microphone.[1] Some smart doorbells also allow the user to open the door remotely using a smart lock(which performs locking and unlocking operation automatically). **What do you dislike about Doorbell?** If anybody gain access to the homeowner’s wireless network by unscrewing the Ring, pressing the setup button and accessing the configuration URL. then it would not be safer side. **Recommendations to others considering Doorbell:** It is a good product to know about who is there in front of your building or Floor. **What problems is Doorbell solving and how is that benefiting you?** If we are anywhere we come to know who is in front of our home. - [View Doorbell pricing details and edition comparison](https://www.g2.com/products/doorbell/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+23%3A31%3A08+-0500&secure%5Bsession_id%5D=81af5fbe-2413-42dc-b072-2ee083737052&secure%5Btoken%5D=17f2dc1185fbfb9af61a49c23cd4aa259758d6a084a75491f3bf6c71c505abe1&format=llm_user) ## Doorbell Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Doorbell Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,932 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews)