Userlytics Reviews & Product Details

Being able to mix all kinds of methodologies in the same study, the AI tools implemented that greatly speed up our work, the ease of use, and above all, the closeness of our account manager Anna Fuge Barrachina, who is always helping us resolve doubts and maximize the potential of Userlytics with an impeccable attitude. We are also very happy with the team of Researchers we have worked with from Userlytics on different projects. Review collected by and hosted on G2.com.

Recruitment for very specific studies can be difficult; it might improve if the participant panel were expanded, especially in Spain. I would also remove the video explaining how everything works in the unmoderated test section, as it's unnecessary to watch it every time and we already know it by heart. It's fine for the final study, but it's a bit annoying to go through it when you end up doing 5 or 6 internal tests. Review collected by and hosted on G2.com.

From an overall perspective, I like how responsive and helpful all contacts are, especially our account manager Anna Fuge Barrachina and our project support Maxence Millieret. Nothing is too much trouble, and responses and help are very timely. From a platform perspective, the viewer room is ideal for us as it allows more designers to observe first hand the research without overwhelming the participant. Review collected by and hosted on G2.com.

The UI is a little busy, and I feel the screener options could do with a little more refining - i.e. make it harder for 'career participants' to get through. Review collected by and hosted on G2.com.

I like how easy it is to set up a study. Userlytics has a great pool of participants, so I can target niche audiences and reach a wider panel when I need one. I can run unmoderated research to save time and effort, and do quick quantitative research with lots of question types. The new AI tools are helpful for saving time, particularly in analysis. The initial setup was very easy, and the AE was very helpful. Review collected by and hosted on G2.com.

I think the UI looks a bit outdated and could be modernized. The survey logic could be improved, and I’d like to be able to A/B test more easily. Review collected by and hosted on G2.com.

Easy integration in operations (onboarding and expert support from our account manager Anna Fuge Barrachina) which is very important for us as an enterprise company. In addition, the UI/UX is straightforward enabling us to have local teams use it without being senior UX Designers themselves. Review collected by and hosted on G2.com.

The credit-system is a little cumbersome to explain, but in operations it works very well. Review collected by and hosted on G2.com.

I like how straightforward and easy it is to create and launch studies, and how flexible it is, with different question types, tasks, and follow-up questions. I don’t need much technical knowledge to launch a study. Userlytics has access to a wide range of participants around the world, and it has been successful at finding niche audiences for me. The customer support is really responsive and helpful, and my issues get resolved. I find first-click testing useful because it’s quick and saves me time. The heat map and click map help my stakeholders get a better sense of the results, and the AI reporting is useful when I need quick insights; its summaries and themes have seemed quite accurate in the tests I’ve done. The functions are helpful and easy to use, and they save us time. I also find the pricing makes more sense for us because it takes qualitative, quantitative, and mixed-method studies into account. My onboarding was smooth and easy, and I was able to set up a study within a day. Review collected by and hosted on G2.com.

For really niche audiences, recruitment times can be a bit unpredictable, which adds pressure when I’m under tight deadlines. In one recent case, even after I relaxed the screener, making the changes, launching, and getting responses took longer than usual. I also miss an A/B or A/B/C test function, so I often have to split my tests into two or three separate tests. Review collected by and hosted on G2.com.

the speed in which we can recruit participants and their ops team who is super supportive Review collected by and hosted on G2.com.

the UI is clunky, particularly when setting unmoderated tests up Review collected by and hosted on G2.com.

What I like best about Userlytics is how easy it is to set up usability studies and gather direct user feedback. It’s especially helpful for understanding how users navigate and interact with a product. Review collected by and hosted on G2.com.

The question logic feels somewhat limited. I’d like more flexibility to connect questions to previous responses and create tailored follow-ups Review collected by and hosted on G2.com.

I love Userlytics because the platform is easy to use and they have a fantastic database of testers that align with our personas. The Userlytics staff is incredibly helpful, responsive, and proactive, making sure we're getting the most out of our credits. We've been able to curate moderated tests with their assistance. I also really enjoy the AI features added to aid analysis. Over time, they have continuously added new features that enhance and simplify the tool's use. Plus, setting up and launching a test is super easy and straightforward. Review collected by and hosted on G2.com.

It's been a minute since we've used the bring your own user feature, but years ago I recall it being a little confusing for end users. This may have been resolved by now though. Review collected by and hosted on G2.com.

I think one of the best things about Userlytics is that we get the participants that we're looking for, and there are no repeat participants. This is quite rare and ensures that the quality of the participants is very premium. They follow instructions precisely and are willing to talk out loud when needed. Additionally, the engagement with the Userlytics team is really good as they reply fast. If there's any concern or something not working for me, they help me solve the problem almost immediately and help me understand the feature without delay. Also, Userlytics allows us to add both male and female participants in the same study without needing to create separate studies, which is very convenient. The initial setup needed some help, but once I got the hang of it, it was really simple to understand, and ongoing UI changes are only making it better. Review collected by and hosted on G2.com.

I think definitely, it could be faster. Maybe that's a backend thing because they're doing a lot of other things. Some knowledge around more features like card sorting and tree test and how to use other methods would be really, really nice. They can do better in terms of, like, how Maze is doing, especially on the first click and giving that impression. Review collected by and hosted on G2.com.

The ability to source a wide range of users very quickly is a real strength, and setting up studies is straightforward, with a simple design of the system. On the rare occasion I’ve had any issues, Userlytics has been very prompt in replying and helping resolve them. They’ve also added some AI tools to the platform, which is a nice addition. Review collected by and hosted on G2.com.

It doesn’t export a single transcript document of all users, which makes it challenging when analysing spoken responses for a study. I end up having to do a lot of extra work myself to organise the results into a format that’s easy to analyse.

Also, the order users appear in when clicking through isn’t the same as the order shown on the first screen, which is confusing.

Finally, you can’t set up multiple variations within one study. That makes it difficult to compare test results and, again, creates a lot of manual work. Review collected by and hosted on G2.com.