Userlytics Reviews & Product Details

I think one of the best things about Userlytics is that we get the participants that we're looking for, and there are no repeat participants. This is quite rare and ensures that the quality of the participants is very premium. They follow instructions precisely and are willing to talk out loud when needed. Additionally, the engagement with the Userlytics team is really good as they reply fast. If there's any concern or something not working for me, they help me solve the problem almost immediately and help me understand the feature without delay. Also, Userlytics allows us to add both male and female participants in the same study without needing to create separate studies, which is very convenient. The initial setup needed some help, but once I got the hang of it, it was really simple to understand, and ongoing UI changes are only making it better. Review collected by and hosted on G2.com.

I think definitely, it could be faster. Maybe that's a backend thing because they're doing a lot of other things. Some knowledge around more features like card sorting and tree test and how to use other methods would be really, really nice. They can do better in terms of, like, how Maze is doing, especially on the first click and giving that impression. Review collected by and hosted on G2.com.

The ability to source a wide range of users very quickly is a real strength, and setting up studies is straightforward, with a simple design of the system. On the rare occasion I’ve had any issues, Userlytics has been very prompt in replying and helping resolve them. They’ve also added some AI tools to the platform, which is a nice addition. Review collected by and hosted on G2.com.

It doesn’t export a single transcript document of all users, which makes it challenging when analysing spoken responses for a study. I end up having to do a lot of extra work myself to organise the results into a format that’s easy to analyse.

Also, the order users appear in when clicking through isn’t the same as the order shown on the first screen, which is confusing.

Finally, you can’t set up multiple variations within one study. That makes it difficult to compare test results and, again, creates a lot of manual work. Review collected by and hosted on G2.com.

I find it very pleasant that the service from Userlytics is very good, with personal contact and always quick responses. This makes using the service very enjoyable. I am also happy with the recently rolled out AI features, which we use a lot. These make it easy to quickly process large amounts of audio data, and that is truly a game changer. Review collected by and hosted on G2.com.

Yes, I do notice that recently a lot has changed on the platform, which might mean there are still small errors sometimes. But on the other hand, they are always resolved very quickly when I report them. Review collected by and hosted on G2.com.

I like the fact that I don't have to worry about finding the right target audience. I can define who I'm looking for and what type of target audience would be relevant to my space, and they will find the target audience quickly for me based on those criteria. Userlytics has a very extensive panel of participants that are diverse, and they have screening questions to help us figure out who would be the right fit for this product and we only get their feedback. Review collected by and hosted on G2.com.

Userlytics was a good tool, but I think it can't replace the human interview Review collected by and hosted on G2.com.

I use Userlytics for school projects related to UX, and it's a good way to allow remote participants. I appreciate that we can send participants a link, and the website explains things clearly. We can see and hear what the users are doing, which I find helpful to understand people's thoughts. I thought the platform was really intuitive, and the video and audio recording features are great. The initial setup was very easy to use. Review collected by and hosted on G2.com.

It doesn't record the first 30 seconds. Review collected by and hosted on G2.com.

I like that Userlytics makes testing our public website straightforward. The software is easy to use, and the screener and demographic options make it easy to find participants that match specific user groups. The new 'Insights and Annotations' feature is especially helpful for getting a quick overview of results. Customer support is responsive and helpful and while the platform continues to improve, the interface remains intuitive without requiring relearning. Review collected by and hosted on G2.com.

Bringing your own mobile participants is sometimes challenging, but it depends on the user's comfort level with technology. Review collected by and hosted on G2.com.

What I like most about Userlytics is how easy and intuitive it is to use. It’s simple to set up both quant and qual studies, and the features cover everything I need. The user panel also feels higher quality with fewer invalid participants, and the support team is super responsive and helpful. Review collected by and hosted on G2.com.

What I dislike is that the AI features still feel a bit limited and don’t fully support deeper research needs yet. I’m hoping they’ll evolve and become more useful over time. Review collected by and hosted on G2.com.

I appreciate Userlytics for its ease of use, which makes navigating and employing the platform straightforward and efficient. The Highlight Reel function is particularly impressive as it allows me to easily extract the most meaningful and instructive user feedback, facilitating the collation and sharing of insights. I find this feature incredibly helpful in streamlining the evaluation process and enhancing collaboration within the team. Additionally, the initial setup of Userlytics was extremely easy, indicating a user-friendly onboarding experience that did not require unnecessary complications. Having used UserTesting.com in a previous role, I find Userlytics to be a superior tool, offering a better user experience overall. My satisfaction with the platform is evident in my strong likelihood of recommending Userlytics to others, as reflected in my perfect score of 10 out of 10. Review collected by and hosted on G2.com.

I dislike that Userlytics only allows 'X second tests' to be conducted on static comps/images rather than live web pages. This limitation reduces the ability to test real-time user interactions and experiences, which is crucial for capturing genuine user feedback on live websites. Review collected by and hosted on G2.com.

I really appreciate Userlytics for their very attentive and supportive customer service. Whenever I reach out, I quickly get an answer and don't have to worry about work being held up or project issues arising due to any delays on their part. Recently when I requested information for a quote to renew the service for another year, I received everything I needed back promptly and without delay. Review collected by and hosted on G2.com.

Occasional bugs on the platform or issues with participants being unable to join a session. Review collected by and hosted on G2.com.

I like the ease of use of Userlytics, and the speed with which it provides answers. The auto-generated transcripts are another great feature. I also find the AI insights to be good, although they're not quite reliable yet. Setting up Userlytics was very easy for me, perhaps because I've used this and similar products in other roles before. Review collected by and hosted on G2.com.

The AI insights are buggy, and there are issues like freezing or glitching when generating answers. Also, some testing methods like card sorting are not optimized for mobile screens. Review collected by and hosted on G2.com.