--- title: Rapidr Reviews meta\_title: 'Rapidr Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Rapidr works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 4 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Rapidr Reviews & Product Details Rapidr helps product teams to collect and organize feedback from their users. * * * Seller [Rapidr](https://www.g2.com/sellers/rapidr) Discussions [Rapidr Community](https://www.g2.com/products/rapidr/discuss) Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/rapidr/competitors/alternatives) ![Jimmy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy F.") JF Jimmy F. CRO Growth Marketing Specialist Small-Business (50 or fewer emp.) 9/21/2023 "Rapidr is quality user feedback tool, but it does a lot more" 5/5 What do you like best about Rapidr? I love how flexible Rapidr is. We use it to capture customer feedback, to capture internal team ideas, and to prioritize sprints. It was super easy to get up an running, and the very few times we've had an issue Rajat and the team quickly fixed it. We honestly use Rapidr many times a day, every day. It's a tool that we can actually see that we use. One of the things I love is the Slack integration because it alerta the team of any new Rapidr tickets. On top of all this their product team actually reads your suggestions and pushes improvements based on your feedback. I've suggested a couple things that they have acted on and updated. This hardly ever happens. And it's very affordable to boot. Review collected by and hosted on G2.com. What do you dislike about Rapidr? You have to be aware that it's a new tool, so it's not perfect. There's room for improvement in a lot of areas, but they actually improve it. I would say that maybe the worst thing is the lack of other types of widgets to capture feedback in other ways beyond text fields. Review collected by and hosted on G2.com. What problems is Rapidr solving and how is that benefiting you? Rapidr helps us get visitor feedback on our website as well as capturing internal ideas. In both cases we take the tickets and prioritize them based on business impact and this in turn helps shape our sprints and what we work on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![thomas a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "thomas a.") TA thomas a. Small-Business (50 or fewer emp.) 9/26/2023 "Great product at a great price" 5/5 What do you like best about Rapidr? It does what you want it to do and save you time to understand what your customers want Review collected by and hosted on G2.com. What do you dislike about Rapidr? Nothing for now. Let's see in the future. Review collected by and hosted on G2.com. What problems is Rapidr solving and how is that benefiting you? We can understand what our customers want and prioritize features Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Software Engineer Small-Business (50 or fewer emp.) 2/21/2022 "Great tool to manage customer feedback" 4.5/5 What do you like best about Rapidr? Rapidr is a simple tool and is very easy to set up. It is everything we need to prioritize our product roadmap based on feedback from users. The cherry on top is the ability to see what's in development and what's shipped. Rapidr has changed the way we listen to our users and engage them in our product development. Review collected by and hosted on G2.com. What do you dislike about Rapidr? Nothing right now. We have some feature requests but the team is already working on them. Rapidr has become my favorite way of getting feedback and understanding what truly matters quickly and efficiently. Review collected by and hosted on G2.com. What problems is Rapidr solving and how is that benefiting you? Rapidr has changed the way we collect and manage feedback from our users. It helped us to create a single point of entry for all feedback requests across our product and avoid using huge spreadsheets and slack channels. It also helps keep our users and teammates in the loop as we make decisions for the product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BC Bengin C. Director / Owner Small-Business (50 or fewer emp.) 2/28/2022 "Support is outstanding and the comment system just makes sense" 4.5/5 What do you like best about Rapidr? On Rapidr, I can change the status of one feedback element, and everyone that has upvoted it will automatically be notified. I also like how roadmaps make your plans visible for your users. Review collected by and hosted on G2.com. What do you dislike about Rapidr? It's a bit pricy for a non-multi-tenant product Review collected by and hosted on G2.com. What problems is Rapidr solving and how is that benefiting you? I do not know what to build or which feature to implement first / at all. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Rapidr for G2 to provide buying insight. 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