Best Customer Self-Service Software - Page 14
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the
- Financial Services
- 67% Enterprise
- 33% Mid-Market
285 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r
- 54% Small-Business
- 23% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Automate any customer interaction. VOCALLS is a conversational AI platform that automates customer interactions for elevated CX that saves money and increases revenue. VOCALLS AI solutions are desig
- 40% Enterprise
- 40% Mid-Market
3,254 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema
- 50% Small-Business
- 38% Mid-Market
2,847 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml
- Computer Software
- Telecommunications
- 42% Mid-Market
- 39% Enterprise
518 Twitter followers
- Overview
- User Satisfaction
- Seller Details
At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu
- Information Technology and Services
- Hospital & Health Care
- 35% Mid-Market
- 32% Enterprise
3,765 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kaily.ai is your conversational AI agent, designed to work like a teammate, not just a chatbot. Businesses of all sizes use Kaily to deliver personalized, interactive experiences through natural langu
- 50% Small-Business
- 40% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The soluti
- Telecommunications
- Marketing and Advertising
- 40% Small-Business
- 35% Enterprise
486 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently
- 71% Mid-Market
- 14% Small-Business
105 Twitter followers
- Overview
- User Satisfaction
- Seller Details
OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with be
- 73% Small-Business
- 36% Enterprise
2,228 Twitter followers
- Overview
- User Satisfaction
- Seller Details
As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. Tec
- 70% Mid-Market
- 30% Small-Business
1,932 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Worknet is an in-app AI agents powered customer journey engine that gives every user their own dedicated agent—working proactively to drive inbound leads to trial conversion, retention, and expansion.
- Computer Software
- 41% Mid-Market
- 18% Enterprise
- Overview
- User Satisfaction
- Seller Details
Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including
- 70% Enterprise
- 20% Mid-Market
285 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you t
- Owner
- Marketing and Advertising
- Automotive
- 52% Small-Business
- 43% Mid-Market
1,780 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level.
- 58% Small-Business
- 33% Mid-Market
88 Twitter followers
