Our experience has shown that NABD System has been the key to centralization of our customer support operations. It also lets us organize all the questions arising from the different sources such as email, social networks, and apps.

Great system to ask questions or report issues you are having

NABD is an adaptable, versatile, and easy-to-understand client assistance platform that aims to provide and deliver optimal Omni-channel customer care services. NABD helps in transforming customer support teams into a customer success engine resulting in customer satisfaction. NABD can be deployed as a SaaS solution or on-premise for all business verticals and for various business sizes. NABD System is revamping the customer service space with its future-thinking technology. Automatic routing rules based on rules we defined earlier are unique and multi-channels that include Facebook, Twitter, email, and mobile applications. Customer service is quick. The good thing also is the ability to adapt our customization needs in just a few days. The cost is also quite reasonable compared to similar products. The return on investment was impressive, and we managed to reduce the cost of serving customer cases and enabled us to quickly complete cases and respond to customers faster. The tool is excellent, but particularly I like Ticketing and knowledge base. Ticketing makes it extremely easy and effective to escalate customer issues and track them. As for the knowledge base, it is very simple to use and manage. It is a good source of information for the frontline to find the relevant information quickly and serve the customer effectively.