Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of our needs for accurate responses without hallucination, the ability to set the specific workflows we needed based on the customer stage, and the ability to review the conversations that were occurring and being deflected to check for accuracy. Co-Support's AI Agent checked all of those boxes for us and has been a real value add to our support offerings. Review collected by and hosted on G2.com.

The initial setup and ongoing model adjustments can be tedious and somewhat time-consuming; however, that would be the same for any AI implementation. The Co-Support team was there every step of the way with us, guiding us on the next steps and ensuring everything was getting set up properly. Review collected by and hosted on G2.com.

CoSupport AI has significantly reduced the volume of routine support tasks our team handles daily. What stands out most is its ability to understand and respond clearly and consistently, even to nuanced questions from contributors or readers. It integrated smoothly with our existing workflows and continues to improve over time with minimal input. Review collected by and hosted on G2.com.

To be honest, we didn’t expect that much attention and guidance from CoSupport AI for our company. Their managers were with us at each step. So far, we can't say anything negative in our experience. Review collected by and hosted on G2.com.

It highly helps me to reduce my ticket turnaround time and automates multiple routine queries with good accuracy. Review collected by and hosted on G2.com.

Initial onboarding setup and integrating with the team across the floor is greatly difficult. Review collected by and hosted on G2.com.

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of products, we saw the first results. We liked the transparency and constant support at CoSupport AI. The vendor listened to us and our wishes. It’s very important. Review collected by and hosted on G2.com.

To be honest, we didn’t expect that much attention and guidance from CoSupport AI to our company. Their managers were with us at each step. So far, we can't say anything negative in our experience. Review collected by and hosted on G2.com.

We really appreciated the fast integration process and the fast results. We saw the results at the end of the first month. Also, using a revolutionary solution, CoBI, is just what our product needed to successfully track communication performance. Review collected by and hosted on G2.com.

There is nothing to mention at this stage of our cooperation. Review collected by and hosted on G2.com.

Our customers love the instant, high quality responses.

I have been impressed with the CoSupports professional and helpful attitude towards implementation and helping us reach our goals. Review collected by and hosted on G2.com.

There are no downsides as of yet. Any problems, we overcome. Review collected by and hosted on G2.com.

AI solutions are typically considered time-consuming and expensive. With CoSupport AI we learnt that AI tools implementation can be easy — in our case implementation took just a few hours. The remarkable thing is that our workflow wasn’t interrupted at all.

Another critical point for us as a business was pricing. I was surprised that our cost could be so easily calculated. Our budget for the solution implementation included the fixed price for the output - the solution integration into our custom CRM, project launch, and support. Now, after the integration, we pay the monthly fee for the AI assistant, and are in control of our budget.

Our most significant result of using CoSupport AI is that we cut the response time in half. 50% reduction number was achieved within days, and without disctructing the team from their workflow. This allows us to save time of the team spent on operational tasks, and focus on strategic questions. Review collected by and hosted on G2.com.

Just for the balance in estimations, I’d say that during the first couple of days, there was a need to sync our teams’ schedules and make sure that we were on the same page. We went through this stage very quickly. Review collected by and hosted on G2.com.

The thing I liked most was that the CoSupport AI team offered us the solution that we needed the most at this time. We’ve just launched a new product and we're about to launch another one. We needed to summarize our previous experiences to make some assumptions and to see our perspectives on these new products. The CoSupport AI team offered us CoSupport BI, which quickly became the everyday tool for departments such as sales, marketing, product management, and customer service. Review collected by and hosted on G2.com.

I’m not sure what to write in this piece of the review. Everything was fine, from the intro call to the current moment when we use CoSupport BI for our company’s benefits. Review collected by and hosted on G2.com.

CoSupport AI solution, an AI assistant for response automation, was extremely easy to implement (through a browser extension). But what is more important is that responses became more precise than we expected. Now, we can increase the number of processed tickets without expanding our support team. Review collected by and hosted on G2.com.

I can’t imagine something we could dislike about such a proficient and dedicated team. Review collected by and hosted on G2.com.

If I were to circle out one thing, it’s how much more aware and knowledgeable it is about our company compared to the other AI solutions we’ve tried. Review collected by and hosted on G2.com.

Like with any IT product, there is always room for improvement, however, the current functionality already fits our needs. Any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake. Review collected by and hosted on G2.com.