The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make the good use of algorithm and semantic research, which each one has its own good-sides. My personal judgment that measures the good tool is by the multi uses and modestly modifications to see the needed outcome. Review collected by and hosted on G2.com.

The interface seems too complicated for non-tech savvy people Review collected by and hosted on G2.com.

Many times in customer service, reps receive tasks that are unrelated or unfamiliar. This happens because the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggests some basic responses to reps. Sometimes it can even handle repetitive tasks. Isn't it amazing!!!? Review collected by and hosted on G2.com.

Very High Prices, Hard to understand and use. We had to train new people a lot. Review collected by and hosted on G2.com.

I’ve tried using Khoros for some time now and I have to admit that I am really impressed. They pay attention to every detail and they are extremely committed to ensuring their customers are satisfied. Whether it’s the quick responses or innovative ideas or the warmth of everyone at work there; Khoros has never failed my expectations. If you want a reliable solution that works then I would advise for you try them out. By the way all my friends and colleagues will be aware about Khoros soon enough because of this! Review collected by and hosted on G2.com.

I do not have any specific dislikes regarding photo services as far as I know, it was quite concise and precise Review collected by and hosted on G2.com.

Khoros have revolutionised our customer strategy with its comprehensive suite of tools. We have been able to seamlessly manage our social media, online communities, and message channels all in one place. The analytics provided have been invaluable in understanding our audience and tailoring our content to their needs. Review collected by and hosted on G2.com.

While it offers many benefits, some users may find the pricing structure a bit steep for a smaller business or startup. Additionally, the initial learning curve to fully utilize all features might be challenging. Review collected by and hosted on G2.com.

I mostly like about its integration across various communication channels. Khoros streamlines our customer interactions and helps in the management of our social media platforms in one place. Review collected by and hosted on G2.com.

Everything is good but I've been facing some issues while using its user interface. Navigating from one feature to another sometimes feels hard. A more simplified user interface would increase more user engagement. Review collected by and hosted on G2.com.

Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additional features tailored to your requirements making it suitable for both basic and advanced social media automation needs. Review collected by and hosted on G2.com.

It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team. Review collected by and hosted on G2.com.

I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support throughout. Review collected by and hosted on G2.com.

Everything is perfect there is nothing to dislike Review collected by and hosted on G2.com.

Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful. Review collected by and hosted on G2.com.

If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall. Review collected by and hosted on G2.com.

The thing that I like the most is their 24 x 7 Omni Channel Service Review collected by and hosted on G2.com.

The basic taste of AI is included but it needs to be updated with real-time AI. Also, it slows down the overall performance of the browser. Review collected by and hosted on G2.com.

User-Friendly Interface: really easy to navigate and search Review collected by and hosted on G2.com.

Feature Overlap it is confusing sometimes Review collected by and hosted on G2.com.