--- title: Khoros Service Reviews meta\_title: 'Khoros Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Khoros Service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Khoros Service Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Khoros Service for its **exceptional automation** , enhancing efficiency and streamlining customer service tasks. [(3 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Khoros Service, enhancing efficiency and improving customer satisfaction significantly. [(3 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews) Users value the **AI-driven routing and flexible features** of Khoros Service, enhancing efficiency and collaboration in customer support. [(3 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033203&qs=pros-and-cons#reviews) Users praise Khoros Service for its **AI technology** , enhancing task routing and providing efficient support for reps. [(2 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033479&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Khoros Service, benefiting from its user-friendly operations and tailored features. [(2 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033488&qs=pros-and-cons#reviews) Users face issues with **insufficient training** , making it challenging for new personnel to effectively utilize Khoros Service. [(2 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews) Users feel that the **poor interface design** hinders usability and makes customer support less effective. [(2 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews) Users find the **high prices** of Khoros Service a significant drawback, impacting overall affordability and accessibility. [(1 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033264&qs=pros-and-cons#reviews) Users find Khoros Service **difficult to learn** , requiring extensive training for new team members to navigate effectively. [(1 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033167&qs=pros-and-cons#reviews) Users find the **difficult learning process** of Khoros Service requires extensive training for new individuals. [(1 mentions)](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033529&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Khoros Service ##### 1. Automation Users praise Khoros Service for its **exceptional automation** , enhancing efficiency and streamlining customer service tasks. [ See 3 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you like about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not route ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Time Saver - The whole procedure is a time saver." What do you like about Khoros Service? I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents. II) Increase customer satisfaction an ##### 2. Automation Features Users appreciate the **automation features** of Khoros Service, enhancing efficiency and improving customer satisfaction significantly. [ See 3 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you like about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not route ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Time Saver - The whole procedure is a time saver." What do you like about Khoros Service? I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents. II) Increase customer satisfaction an ##### 3. Features Users value the **AI-driven routing and flexible features** of Khoros Service, enhancing efficiency and collaboration in customer support. [ See 3 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033203&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you like about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not route ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Mid-Market (51-1000 emp.) 5.0/5 "Powerful platform for Social Media Talks" What do you like about Khoros Service? Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additio ##### 4. AI Technology Users praise Khoros Service for its **AI technology** , enhancing task routing and providing efficient support for reps. [ See 2 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033479&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you like about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not route ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Mid-Market (51-1000 emp.) 5.0/5 "Powerful platform for Social Media Talks" What do you like about Khoros Service? Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additio ##### 5. Ease of Use Users appreciate the **ease of use** of Khoros Service, benefiting from its user-friendly operations and tailored features. [ See 2 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033488&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you like about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not route ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Mid-Market (51-1000 emp.) 5.0/5 "Powerful platform for Social Media Talks" What do you like about Khoros Service? Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additio ### 5 Cons or Disadvantages of Khoros Service ##### 1. Insufficient Training Users face issues with **insufficient training** , making it challenging for new personnel to effectively utilize Khoros Service. [ See 2 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you dislike about Khoros Service? Very High Prices,Hard to understand and use. We had to train new people a lot. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Time Saver - The whole procedure is a time saver." What do you dislike about Khoros Service? Quality and training Quality control in an internal contact center is difficult enough in an internal contact center; with a BPO, it gets even harder ##### 2. Poor Interface Design Users feel that the **poor interface design** hinders usability and makes customer support less effective. [ See 2 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews) See Related User Reviews ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Mid-Market (51-1000 emp.) 5.0/5 "Powerful platform for Social Media Talks" What do you dislike about Khoros Service? It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team. ##### 3. Cost Users find the **high prices** of Khoros Service a significant drawback, impacting overall affordability and accessibility. [ See 1 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033264&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you dislike about Khoros Service? Very High Prices,Hard to understand and use. We had to train new people a lot. ##### 4. Difficult Learning Users find Khoros Service **difficult to learn** , requiring extensive training for new team members to navigate effectively. [ See 1 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033167&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you dislike about Khoros Service? Very High Prices,Hard to understand and use. We had to train new people a lot. ##### 5. Difficult Learning Process Users find the **difficult learning process** of Khoros Service requires extensive training for new individuals. [ See 1 mentions ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033529&qs=pros-and-cons#reviews) See Related User Reviews ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Mid-Market (51-1000 emp.) 5.0/5 "A tool for efficient Customer Support" What do you dislike about Khoros Service? Very High Prices,Hard to understand and use. We had to train new people a lot. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") Sprinklr Service 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) [ View All Alternatives ](https://www.g2.com/products/khoros-service/competitors/alternatives) ![Alaa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alaa F.") AF Alaa F. Bilingual Customer Service Representative Small-Business (50 or fewer emp.) 8/14/2024 Guest users or non-business users of the software, not included in G2 scores. "Training the module as a benefit and asset" 4.5/5 What do you like best about Khoros Service? The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make the good use of algorithm and semantic research, which each one has its own good-sides. My personal judgment that measures the good tool is by the multi uses and modestly modifications to see the needed outcome. Review collected by and hosted on G2.com. What do you dislike about Khoros Service? The interface seems too complicated for non-tech savvy people Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? It's giving me valid and correct shortcuts. Saving my energy to deep dive for a pitching method when it comes to hectic rush day. Tailoring approaches due to customer segments and types that so quickly achieving more revenue during campaigns. Saving the problem solving times. Giving combined approaches that needs more than a meeting to collect such a way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vishal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal P.") VP Vishal P. Business Development Executive Mid-Market (51-1000 emp.) 8/16/2024 "A tool for efficient Customer Support" 5/5 What do you like best about Khoros Service? Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggest reps some basic responses. Sometimes it can even handle repitative tasks. Isn't it amazing!!!? Review collected by and hosted on G2.com. What do you dislike about Khoros Service? Very High Prices,Hard to understand and use. We had to train new people a lot. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? We were using it as a Customer Support Platform, to receive customer queries from all the different sites/channels to 1 single platform to improve our the efficiency of our customer service. Khoros routes tickets and queries effectivly. It also suggests reps some responses. Also, team collaboration is easy on it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AB Atharv B. frontend developer Small-Business (50 or fewer emp.) 5/9/2024 "reliable and innovative solutions worth recommending" 5/5 What do you like best about Khoros Service? I’ve tried using Khoros for some time now and I have to admit that I am really impressed. They pay attention to every detail and they are extremely committed to ensuring their customers are satisfied. Whether it’s the quick responses or innovative ideas or the warmth of everyone at work there; Khoros has never failed my expectations. If you want a reliable solution that works then I would advise for you try them out. By the way all my friends and colleagues will be aware about Khoros soon enough because of this! Review collected by and hosted on G2.com. What do you dislike about Khoros Service? I do not have any specific specific dislikes regarding photos services as far as I know, it was quite concise and precise Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? chorus services solve the problem of inefficiency and lack of charity in our workflow by providing stringent solution and clear communication. This benefit benefits me by saving time and ensuring that task are completed efficiently and effectively Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NV Nitin V. Small-Business (50 or fewer emp.) 5/15/2024 "maximising engagement with khoros" 4.5/5 What do you like best about Khoros Service? khoros have revolutionised or customer strategy with its comprehensive suite of tools. We have been able to seamlessly manage our social media, online communities and message channels all in one place analytics provided Have been invaluable in understanding or audience and tailoring or content to their needs Review collected by and hosted on G2.com. What do you dislike about Khoros Service? while it offers many benefits, some users may find a pricing structure, a bit steep for a smaller business or start up. Additionally, the initial learning curve to fully utilise all features might be challenging. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? whether it's managing social media, online committees, and Customer, it can help me optimise my digital strategy, increase efficiency and build stronger relationship with my customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adhikant R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adhikant R.") AR Adhikant R. Chief Marketing Officer Small-Business (50 or fewer emp.) 5/13/2024 Guest users or non-business users of the software, not included in G2 scores. "simplify social media management for our organization" 5/5 What do you like best about Khoros Service? I mostly like about its integration across various communication channels. Khoros streamlines our customerinteractions and help in management of our social media platforms at one place. Review collected by and hosted on G2.com. What do you dislike about Khoros Service? Everthing is good but I've facing some issues while I'm using its user interface. Navigating from one feature another sometimes feels hard. A moe simplified user interface would incraese more user engagement. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? I liked everything about Khoros' service, But sometimes while we engaging with our customers across multiple platforms, it was becoming difficult to maintain a clear view of their inquiries and preferences. Maybe I'm justing starting and not familiar from this thats why this problem occurs. Review collected by and hosted on G2.com. Show More 5/22/2024 Validated ReviewerIncentivizedSource: G2 invite ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Mid-Market (51-1000 emp.) 5/6/2024 "Powerful platform for Social Media Talks" 5/5 What do you like best about Khoros Service? Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additional features tailored to your requirements making it suitable for both basic and advanced social media automation needs. Review collected by and hosted on G2.com. What do you dislike about Khoros Service? It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? Khadoos social marketing helps our organisation with a social strategic services and it bridges the gap to communicate with end customer stakeholders through social media. And using social media we can collect monitor and analyse the customer interaction in market trends in real time so that we do branding and marketing accordingly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Simon A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon A.") SA Simon A. Insurance Account Handler Mid-Market (51-1000 emp.) 8/22/2024 Guest users or non-business users of the software, not included in G2 scores. "Awesome experience" 5/5 What do you like best about Khoros Service? I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support through out. Review collected by and hosted on G2.com. What do you dislike about Khoros Service? Everything is perfect there is nothing to dislike Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? Customer service is the soul of business Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Meghan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan H.") MH Meghan H. Senior Technical Account Manager Small-Business (50 or fewer emp.) 1/24/2024 "Best Enterprise Social Care Platform on the market" 4/5 What do you like best about Khoros Service? Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful. Review collected by and hosted on G2.com. What do you dislike about Khoros Service? If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? It allows agents to focus on real customer issues and build out quality customer profiles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/22/2024 Guest users or non-business users of the software, not included in G2 scores. "Khoros Service User Experience" 3/5 What do you like best about Khoros Service? The thing that I like the most is their 24 x 7 Omni Channel Service Review collected by and hosted on G2.com. What do you dislike about Khoros Service? The basic taste of AI is included but it needs ti be updated with real time AI. Also it slows down the over all performance of the browser. Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? It is helping me in running multiple social media campaigns at one place and it actually saves a lot of my time as I can seell multiple things at one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Cafm Operations Coordinator Enterprise (\> 1000 emp.) 8/14/2024 Guest users or non-business users of the software, not included in G2 scores. "EASE AND QUALITY TOGETHER" 5/5 What do you like best about Khoros Service? User-Friendly Interface: really easy to navigate and search Review collected by and hosted on G2.com. What do you dislike about Khoros Service? Feature Overlap it is confusing sometimes Review collected by and hosted on G2.com. What problems is Khoros Service solving and how is that benefiting you? Enhanced Customer Insights: able to understand the customers more on deeper level Review collected by and hosted on G2.com. 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