Aspect Unified IP Contact Center Reviews & Product Details

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Seller

Alvaria, Inc.

Discussions

Aspect Unified IP Contact Center Community

Overview by

Mark Vrabel

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Top-Rated Alternatives

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User Insights

Average based on 19 real user reviews.

Implementation Time

4 months

Aspect Unified IP Contact Center Integrations

(1)

Integration information sourced from real user reviews.

Aspect Unified IP Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Aspect Unified IP Contact Center, and what problem is it built to solve?

Aspect Unified IP Contact Center is used to manage inbound and outbound contact center work. Teams use it for call routing, IVR flows, outbound campaigns, and automated dialing.

What company sizes is Aspect Unified IP Contact Center designed for?

Aspect Unified IP Contact Center is designed for organizations with 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, and more than 10,000 employees.

201–500 employees
501–1,000 employees
1,001–5,000 employees
5,001–10,000 employees
More than 10,000 employees

Which industries is Aspect Unified IP Contact Center built to serve?

Aspect Unified IP Contact Center is built to serve 30 industries:

Accounting
Automotive
Banking
Computer Software
Construction
Consumer Services
E-Learning
Facilities Services
Farming
Financial Services
Food & Beverages
Government Administration
Hospitality
Hospital & Health Care
Industrial Automation
Insurance
Legal Services
Logistics and Supply Chain
Management Consulting
Marketing and Advertising
Mechanical or Industrial Engineering
Media Production
Non-Profit Organization Management
Oil & Energy
Pharmaceuticals
Real Estate
Retail
Telecommunications
Transportation/Trucking/Railroad
Utilities

Does Aspect Unified IP Contact Center offer an open API, and what does it integrate with?

Aspect Unified IP Contact Center offers an open API, letting teams connect their own systems and workflows. Its listed integration is Avaya Unified Communications.

What support options are available, and is live/human support included?

Support is available through email/help desk, phone, and chat, with 24/7 live-representative support.

What training resources are available to help teams get started?

Teams can get started with these training resources:

Videos
Webinars
Live online training
In-person training
Documentation

G2 reviews are authentic and verified.

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Ye Y.

Technical Specialist

Mid-Market (51-1000 emp.)

3/31/2026

"Best Outbound Contact Center Platform"

5/5

What do you like best about Aspect Unified IP Contact Center?

It’s easy to implement and straightforward to use. It helps optimize server specs and delivers stable performance overall. It’s also particularly strong when it comes to outbound dialing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Production support isn’t good, and the interface feels classic/dated. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

Originally submitted 4/6/2018

"Alvaria UIP review"

4/5

What do you like best about Aspect Unified IP Contact Center?

UIP SIP integration with different telephony systems. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Product roadmap seems to be close to end. Alvaria has plans to migrate product into CX suite. Administrative interfaces, several tasks take multiple clicks and interface is not intuitive. Some controls have descriptions however not very meaningful. Also documentation is sometimes difficult to follow especially when looking for data dictionaries. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

Integration with other systems, enables multichannel functionality. Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

Collections outbound and inbound customer calls. Product has improved performance due to automation of calls. Other benefits, reporting and integration with multi-channel tools. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for taking the time to review Aspect Unified IP and for the 5-star rating! We are pleased to hear that the solution is helping improve performance in your contact center, and appreciate your feedback on the administrative interfaces. We will forward your feedback on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Bijay Prasad S.

Senior Executive - Systems

Enterprise (> 1000 emp.)

Originally submitted 3/16/2022

"Aspect Contact Center Review"

4.5/5

What do you like best about Aspect Unified IP Contact Center?

Aspect platform is very good for small and medium-sized companies. The best thing about Aspect is that it provides access to back-end data, which helps in fetching data when required. Customization of reports is easy. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Omnichannel features are not available, which is highly demanded nowadays in contact center technology. The UI is not so friendly, and it is very complex to design and implement the campaign and IVR. Review collected by and hosted on G2.com.

Utsav D.

A. Manager, Manpower Planning and Business Intelligence, Resource Planning & Optimization | Strategy

Enterprise (> 1000 emp.)

10/4/2021

"Detailed control mechanism, specially for outbound dialling"

4/5

What do you like best about Aspect Unified IP Contact Center?

Simple process to upload lists and create campaigns, filters to check on time zones, easily available one stop filter pages to set dialling mode and dialling speed for predictive dialling Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

RTA tool is a little old school as compared to systems like nice and noble systems Review collected by and hosted on G2.com.

Horacio V.

Sr. Development Engineer

Mid-Market (51-1000 emp.)

9/16/2021

"Unified IP 7.4 SP 2 Upgrade seamless upgrade progress"

5/5

What do you like best about Aspect Unified IP Contact Center?

The push upgrade of Unified UP 7.4 SP1 to Unified IP SP 2 took under 2 hours, including the UMS updates. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

There were a few manual steps that did not get documented that required Alvaria's support to inform us. As an Alvaria premier partner, it would be great if, when issues are found; Alvaria were notified proactively. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/23/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Aspect is one solution for all requirements"

5/5

What do you like best about Aspect Unified IP Contact Center?

It's a unified solution and we can find all solutions in one product. I love its database structure and we can find what happened with calls through the database at any time. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

I have been using Aspect 7.3sp6 for 3 years at Naaptol, Maxbupa, and I am surprised I have not found any downside in this product. Review collected by and hosted on G2.com.

Ramón C.

Project Manager

Mid-Market (51-1000 emp.)

12/26/2018

"Excellent Dialer"

5/5

What do you like best about Aspect Unified IP Contact Center?

Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

I don't have any dislike of this dialer, it is very stable and faster. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

I highly recommend this dialer, very secure and stable. Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

This dialer has many benefits, the data is very accurate, the agent logs in easily and fast. Very secure and stable. Review collected by and hosted on G2.com.

Verified User in Utilities

Enterprise (> 1000 emp.)

4/9/2018

"Great Product"

4/5

What do you like best about Aspect Unified IP Contact Center?

We had an Aspect Enterprise ACD before switching over to Aspects UIP 7.3. I like the ability to administer the system almost from one application and quickly review all parts of the system for troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Would like to see Unified Director be either become part of Unified Resource Management or a GFI of its own. The current setup slows us down in moving numbers around as needed and also having to log into several different web sites to administer our PROD, DR and Lab environments telecommunication wise. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

Stay on the implementation and be ready to spend a lot of time coordinating all areas especially if going with multiple products through Aspect. Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

We are using Aspect UIP, WFM, AQM, APM for the management of a 120 person 24/7 contact center along with supporting groups that are M-F only. We also have a CXP premise IVRU which most of our numbers are answered through and depending on the callers selection, get transferred to the contact center or supporting groups. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for taking the time to review Aspect Unified IP and for the 4-star rating! We are pleased to hear that you can administer the system quickly and that you are using the product in combination with our other products to streamline operations in your contact center. We also appreciate your feedback on Unified Director. Your input will be forwarded on to our internal teams and a product manager may likely be reaching out for further follow up. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Shannon S.

Director, Contact Center Technology

Consumer Services

Mid-Market (51-1000 emp.)

9/24/2017

"Long Time Aspect Unified IP Customer"

4.5/5

What do you like best about Aspect Unified IP Contact Center?

It's a true enterprise class multi-channel contact center solution. We are using it as our IVR platform, for inbound voice and chat routing, automated outbound dialing, and we have an integration into Microsoft Dynamics CRM platform. It's been very stable and is a feature rich platform. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Takes a fair amount of time to master administration, have to access multiple areas to set up users. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

We moved to Aspect because they are a vendor that can provide software that meets all of our business requirements. They can provide interaction routing, IVR services, workforce management, quality management, after call surveys, performance management and call recording. Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

We reduced customer call wait times by using intelligent call routing within the Unified IP IVR. Have better insight into agent performance by analyzing Unified IP after call outcome codes (dispositions) along with average handle time and quality monitoring. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

4/6/2018

"A good application"

5/5

What do you like best about Aspect Unified IP Contact Center?

application is easy to manage

can view any part of the dialing either from the UIP side as well as the ALM Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

the dependency in to many services

we have to many services that we have to look at when troubleshooting and not very intuit Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for taking the time to review Aspect Unified IP and giving us a 5-star rating! We appreciate all of the feedback you provided and will forward it on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com