--- title: CallMiner OmniAgent Reviews meta\_title: 'CallMiner OmniAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how CallMiner OmniAgent works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CallMiner OmniAgent Reviews & Product Details Visit Website CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions. It is designed for contact center leaders, experience management professionals, and organizations seeking to scale customer engagement without sacrificing quality or compliance. Traditional customer service models that rely solely on human agents can suffer from slower response times, inconsistent service, and higher operational costs. CallMiner OmniAgent addresses these challenges by combining automation with conversation intelligence, enabling seamless, on-brand, and compliant interactions. The platform’s omnichannel capabilities support both voice and digital touchpoints, providing human-like communication that reduces errors and improves customer satisfaction. CallMiner OmniAgent’s technology interprets natural language across spoken and written formats, understands customer intent and context, and responds immediately, with smooth escalation to live agents when necessary. Its support for inbound and outbound use cases—such as debt collection, appointment scheduling, and information requests—makes it suitable for a wide range of industry applications. Key features and capabilities: - Omnichannel support: Voice and digital interactions with context-aware processing, rich media support, and seamless escalation to live agents. Natural Language Processing (NLP): Interprets and responds to conversational inputs for more intuitive engagement. - Inbound and outbound automation: Handles tasks like debt collection, scheduling, and follow-up communications efficiently. - Call routing and integration: Connects customers to the right agent and integrates with CRM, CCaaS, and other systems to improve workflow. - Performance management: Customizable analytics dashboards for optimizing virtual agent performance. By automating high-volume and complex customer service processes, CallMiner OmniAgent reduces operational costs, frees human agents to focus on higher-value work, and delivers consistent experiences that meet modern customer expectations, including self-service options. Its flexible dialogue flow designer and integration capabilities allow organizations to personalize interactions based on external data sources, ensuring every conversation feels relevant and informed. CallMiner OmniAgent is a scalable solution for organizations and contact centers looking to improve resolution speed, service quality, and operational efficiency, while gaining actionable insights from every customer interaction. * * * Product Website CallMiner OmniAgent Seller [CallMiner](https://www.g2.com/sellers/callminer) Discussions [CallMiner OmniAgent Community](https://www.g2.com/products/callminer-omniagent/discuss) Overview by Štěpánka Kološová Show More ## CallMiner OmniAgent Integrations (1) What do users say about integrations? Verified by CallMiner OmniAgent [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IPEX ](https://www.g2.com/products/ipex/reviews) Show More ![Barbora K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbora K.") BK Barbora K. Product Owner AI & Personlization Enterprise (\> 1000 emp.) 4/2/2026 "Versatile Voicebot Solution with Stellar Support" 5/5 What do you like best about CallMiner OmniAgent? I really like the variability and easy customization of CallMiner OmniAgent. It's great because I'm able to create and adjust scenarios quite easily. The existing scenarios are simple to customize, like when I need to edit the opening hours. Plus, the support is excellent. I have the support of a conversation designer and integration engineer, and the support ticket resolution time is very fast. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? Our solution is a bit outdated (using older workflow designer), so in future we will have to skip to the newer one. We also need to adjust transferring the data from the voicebot to Daktela to increase both agents' and customers' satisfaction, so the agent can see why the customer is calling and what they were trying to solve with the voicebot. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? CallMiner OmniAgent supports clients with basic tasks like order status and cancellation. It helps with a lack of live agents during peak times, resolving 40% of calls without needing a transfer. I like its variability, customization ease, and excellent support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jozef C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jozef C.") JC Jozef C. Mid-Market (51-1000 emp.) 4/7/2026 "Efficient GUI, Needs Better Resource Handling" 3.5/5 What do you like best about CallMiner OmniAgent? I like the GUI of CallMiner OmniAgent. It provides flows with tabs and allows flows to be used as subflows. With subflows, I can create more complex applications and application layers. We use subflows for services, which are particularly valuable for voicebot and chatbot applications. Subflows are a key value for us. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? I don't like that the voicebot platform has problems with concurrent calls. We have plenty of memory and processors, but the application cannot use them effectively. It should use threads to be able to utilize the hardware. The initial setup was complicated because the whole solution is on our hardware. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? I use CallMiner OmniAgent for recognition of requests, solving problems, and routing to the appropriate agent. Its GUI provides flows with tabs and subflows, allowing more complex applications and creating application layers for voicebots and chatbots. Subflows are a key value for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tereza G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tereza G.") TG Tereza G. Virtual agent specialist Mid-Market (51-1000 emp.) 5/17/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Innovative and Intuitive" 4/5 What do you like best about CallMiner OmniAgent? It’s inovative and i like how intuitive it looks Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? There is a lack of more comprehensive input testing capabilities. It’s not clearly visible what breaks and what gets fixed when making changes to the scenario. At the same time, there is no way to work with the voicebot’s confidence level. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? I like how easy it is to create and review a new flow, and how good it sounds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 3/31/2026 "CallMiner OmniAgent Review" 4/5 What do you like best about CallMiner OmniAgent? What I like best about CallMiner OmniAgent is how it brings together real-time guidance and post-call analytics in one platform. It helps agents improve their performance while they’re actually interacting with customers, not just afterward. I also appreciate how it uses AI-driven insights to identify trends, ensure compliance, and enhance customer experience, which makes the whole process more efficient and data-driven. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? It can be less intuitive for new users and may require some time to learn, especially when it comes to advanced features. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? It solves the lack of visibility into customer interactions and provides realtime insights which would help me improve performance and deliver better customer service. I also find the features and capabilities that OmniAgent offers very interesting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 3/31/2026 "OmniAgent’s Automation and Innovation Keep Us Excited for Upcoming Analytics" 4/5 What do you like best about CallMiner OmniAgent? Most helpful about OmniAgent is the automatisation and innovations. We are happy about the news of the Analytics feature that is comming up. It will helps us work better with our data to understand our strong and weak sides. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? I personally dislike that the Analytics and flow builder with prompts features arent avaliable yet in Slovakia language. :D Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? So far we have live IVR and FAQ voicebot/chatbot. The IVR helps us to effectively redirect calls on the right department of callcenter without using old technology of pressing buttons, so its better for CX. FAQ voicebot/chatbot help us to relieve callcenter operator from basic general questions and they can focus on more complex phone calls. We are planning on using OmniAgent for more complex phone calls in the future, we are working on next stage with Callminer of Slovakia right now. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Matěj P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matěj P.") MP Matěj P. Security Analyst Mid-Market (51-1000 emp.) 3/30/2026 "Simple UX with Plenty of Intent Possibilities" 4/5 What do you like best about CallMiner OmniAgent? Simple UX and lots of possibilities about intents. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? We have trouble with LLM models and sometimes it was difficult to received support from Callminer (but the re is a good improvement in the last few weeks). Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? Current greates value of Your product for our company is call sorting between our departments and possibilities about online channel offerings to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Mid-Market (51-1000 emp.) 3/31/2026 "User-Friendly with Poor Transcription Quality" 3/5 What do you like best about CallMiner OmniAgent? I like CallMiner OmniAgent's user-friendly interface, which allows me to navigate the platform without extensive training. I find the easy flow setup and the ability to get an overview of calls and completed campaigns particularly valuable. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? The STT is not very good - we struggle a lot with transcription and the voicebots responses due to poor transcription quality. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? I use CallMiner OmniAgent to handle a large number of outbound calls. Its user-friendly interface makes navigation easy without extensive training. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 3/31/2026 "intuitive and simple environment for creating voicebot/chatbot" 4.5/5 What do you like best about CallMiner OmniAgent? I like the omniagent environment, it is clear, intuitive, as someone who learned in this environment from the very beginning, I appreciate its clarity. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? We don't yet have good experience with AI elements when composing flows for chatbots/voicebots, our first experiences were not very positive. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? It helps us to more quickly direct our customers to agents who have the necessary skills, or it helps us to solve customer requests by solving them yourself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Roman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman M.") RM Roman M. Koordinátor AI systémů Enterprise (\> 1000 emp.) 4/8/2026 "High-Performing Voicebot with Excellent Resolution Rate and CSAT" 4.5/5 What do you like best about CallMiner OmniAgent? I like that our voicebot meets very high standards for performance (high resolution rate) while having high CSAT rating made by our customers. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? There is nothing I would consider bad on your product. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? It is helping us to automate substantial part of incoming calls as mentioned already, it is mitigation peaks and provides reasonable selfcare for our customers outside of business hours. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Veronika Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronika Z.") VZ Veronika Z. Specialista AI virtuálních asistentů pro kontaktní centrum Mid-Market (51-1000 emp.) 3/30/2026 "Effective Solution for Automating Common Processes" 5/5 What do you like best about CallMiner OmniAgent? I appreciate the overall approach and how our company’s requirements are addressed. The training and support are also excellent. Review collected by and hosted on G2.com. What do you dislike about CallMiner OmniAgent? At this point, I don’t have anything I dislike. Review collected by and hosted on G2.com. What problems is CallMiner OmniAgent solving and how is that benefiting you? It solves customer caller identification, automates the most common requests/processes, and provides post‑call evaluation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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