NABD System Reviews & Product Details

Our experience has shown that NABD System has been the key to centralization of our customer support operations. It also lets us organize all the questions arising from the different sources such as email, social networks, and apps. Review collected by and hosted on G2.com.

Most of the time, preparing performance reports concerning agent productivity, ticket closure, and customer satisfaction indices can be complex. The pre-built reports available for use do not offer detailed characteristics that can be used to manipulate certain data details. Review collected by and hosted on G2.com.

Great system to ask questions or report issues you are having Review collected by and hosted on G2.com.

There are a lot of steps to get your response to someone Review collected by and hosted on G2.com.

NABD is an adaptable, versatile, and easy-to-understand client assistance platform that aims to provide and deliver optimal Omni-channel customer care services. NABD helps in transforming customer support teams into a customer success engine resulting in customer satisfaction. NABD can be deployed as a SaaS solution or on-premise for all business verticals and for various business sizes. NABD System is revamping the customer service space with its future-thinking technology. Automatic routing rules based on rules we defined earlier are unique and multi-channels that include Facebook, Twitter, email, and mobile applications. Customer service is quick. The good thing also is the ability to adapt our customization needs in just a few days. The cost is also quite reasonable compared to similar products. The return on investment was impressive, and we managed to reduce the cost of serving customer cases and enabled us to quickly complete cases and respond to customers faster. The tool is excellent, but particularly I like Ticketing and knowledge base. Ticketing makes it extremely easy and effective to escalate customer issues and track them. As for the knowledge base, it is very simple to use and manage. It is a good source of information for the frontline to find the relevant information quickly and serve the customer effectively. Review collected by and hosted on G2.com.

The text suggests that the talk capacities require significant improvements, such as the ability to transfer chats and convert chats into tickets. Additionally, the front end could be enhanced further. Review collected by and hosted on G2.com.

NABD System helped me to connect with customer anywhere and by using any social media site like Facebook etc. It is a customer service system that is affordable and comes with monthly subscription. It offers a functional plan and makes ticketing simpler and easier. The knowledge base is also a useful feature to serve the customer. Even if you dislike something or find a problem their team fixes everything. They allow to customize things according to your own style. Their customer support goes out of their way to help the client. Some of my favorite features include social media monitoring, survey management, forms management, feedback management, issue management and multiple others. The reporting and analytic tools provide with maximum productivity. The design is aesthetically pleasing and pleasing to look at. Review collected by and hosted on G2.com.

NABD System contains many useful features but they are not modern so there is need of some advanced features. They need to make improvements in the chat system while dealing with client only. The whole system can be slow at times and I wish they had survey management options. However I think NABD System is worth the price. Review collected by and hosted on G2.com.

This software is easy to use. and NABD's software technical support is very excellent and always helpful. it's need some knowledge to ticketing. Ticketing makes it very easy and solve customer issue. it connect multiple channels to contact our customer through any social networking sites like facebook, twitter etc. Review collected by and hosted on G2.com.

In this application some feature are not comfortable. and also this app needs some advanced features in chat with online client. it is very complex and slow sometimes. survey management options are not present. maintenance is very costly. Review collected by and hosted on G2.com.

The client support was the most astonishing advantage. I had completed a Demo of the product, I realized that the program was extraordinary and more competent than our association required. I was worried about working with an organization so distant from home and I was wonderfully shocked at how much everybody with NABD needed to help and endeavored to ensure that the item met our accurate details. Review collected by and hosted on G2.com.

It is elusive a con with this association. We didn't have a reasonable comprehension of client licenses and cost expanded to get everybody that required access a permit, however for what we will be escaping the product I think it is as yet worth the expense. Review collected by and hosted on G2.com.

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. Review collected by and hosted on G2.com.

Nothing to dislike, because even you don't like anything the team is open to fix it very fast. Review collected by and hosted on G2.com.