--- title: NABD System Reviews meta_title: 'NABD System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how NABD System works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 7 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # NABD System Reviews **Vendor:** NABD Premitek **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 7 ## About NABD System Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses. ## NABD System Pros & Cons **What users like:** - Users find the **centralized management** of NABD System essential for organizing customer support inquiries efficiently. (1 reviews) - Users value the **centralized contact management** of NABD System, organizing support queries from various sources efficiently. (1 reviews) - Users value the **centralized customer support** of NABD System, effectively organizing inquiries from various sources. (1 reviews) - Users value the **centralized email management** of NABD System, effectively organizing inquiries from various sources. (1 reviews) - Users value the **integration capabilities** of NABD System, enhancing the centralization of customer support operations across platforms. (1 reviews) - Management Centralization (1 reviews) **What users dislike:** - Users find that the **complexity of preparing performance reports** makes data manipulation and analysis challenging. (1 reviews) - Users find that **data inaccuracy** is a challenge due to the complexity of preparing performance reports. (1 reviews) - Users find the **complexity of preparing performance reports** in NABD System to be a significant drawback. (1 reviews) - Users find the **inadequate reporting** of NABD System complicates performance analysis and data manipulation for productivity metrics. (1 reviews) - Users find the **learning curve steep** due to limited pre-built report features complicating performance data analysis. (1 reviews) - Limited Features (1 reviews) - Poor Reporting (1 reviews) ## NABD System Reviews ### 1. Leading to a more positive customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan S. | Project Support Officer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about NABD System?** Our experience has shown that NABD System has been the key to centralization of our customer support operations. It also lets us organize all the questions arising from the different sources such as email, social networks, and apps. **What do you dislike about NABD System?** Most of the time, preparing performance reports concerning agent productivity, ticket closure, and customer satisfaction indices can be complex. The pre-built reports available for use do not offer detailed characteristics that can be used to manipulate certain data details. **What problems is NABD System solving and how is that benefiting you?** NABD System also eradicates the necessity of using various software programs for dealing with the customer support in the different channels. This has made work easier and generally enhanced the performance of the organization. ### 2. Help Desk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica B. | Staffing Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about NABD System?** Great system to ask questions or report issues you are having **What do you dislike about NABD System?** There are a lot of steps to get your response to someone **What problems is NABD System solving and how is that benefiting you?** When you put a request out, it could take up to 24 hours to get an answer or a suggestion to fix whatever the issue is. It is productive because they respond and help with solutions to the errors. ### 3. A great tool for assistance desk **Rating:** 5.0/5.0 stars **Reviewed by:** Alcot B. | Communications Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2020 **What do you like best about NABD System?** NABD is an adaptable, versatile, and easy-to-understand client assistance platform that aims to provide and deliver optimal Omni-channel customer care services. NABD helps in transforming customer support teams into a customer success engine resulting in customer satisfaction. NABD can be deployed as a SaaS solution or on-premise for all business verticals and for various business sizes. NABD System is revamping the customer service space with its future-thinking technology. Automatic routing rules based on rules we defined earlier are unique and multi-channels that include Facebook, Twitter, email, and mobile applications. Customer service is quick. The good thing also is the ability to adapt our customization needs in just a few days. The cost is also quite reasonable compared to similar products. The return on investment was impressive, and we managed to reduce the cost of serving customer cases and enabled us to quickly complete cases and respond to customers faster. The tool is excellent, but particularly I like Ticketing and knowledge base. Ticketing makes it extremely easy and effective to escalate customer issues and track them. As for the knowledge base, it is very simple to use and manage. It is a good source of information for the frontline to find the relevant information quickly and serve the customer effectively. **What do you dislike about NABD System?** The text suggests that the talk capacities require significant improvements, such as the ability to transfer chats and convert chats into tickets. Additionally, the front end could be enhanced further. **What problems is NABD System solving and how is that benefiting you?** We are using this product to address all our internal issues. Additionally, it handles our client communications through the client gateway and messages. You just need to spend some time configuring the system to eventually function as you expect. ### 4. NABD System is a customer service system that helps you to connect better with your client. **Rating:** 5.0/5.0 stars **Reviewed by:** Edwards C. | Managing Director, Aircraft Engineering and Technical Planning, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about NABD System?** NABD System helped me to connect with customer anywhere and by using any social media site like Facebook etc. It is a customer service system that is affordable and comes with monthly subscription. It offers a functional plan and makes ticketing simpler and easier. The knowledge base is also a useful feature to serve the customer. Even if you dislike something or find a problem their team fixes everything. They allow to customize things according to your own style. Their customer support goes out of their way to help the client. Some of my favorite features include social media monitoring, survey management, forms management, feedback management, issue management and multiple others. The reporting and analytic tools provide with maximum productivity. The design is aesthetically pleasing and pleasing to look at. **What do you dislike about NABD System?** NABD System contains many useful features but they are not modern so there is need of some advanced features. They need to make improvements in the chat system while dealing with client only. The whole system can be slow at times and I wish they had survey management options. However I think NABD System is worth the price. **What problems is NABD System solving and how is that benefiting you?** NABD System is a cloud based system with maximum functionality at an affordable price. It works for small to medium sized companies and due to its efficient working i strongly suggest this to everyone. ### 5. NABD **Rating:** 3.5/5.0 stars **Reviewed by:** Lalit M. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about NABD System?** This software is easy to use. and NABD's software technical support is very excellent and always helpful. it's need some knowledge to ticketing. Ticketing makes it very easy and solve customer issue. it connect multiple channels to contact our customer through any social networking sites like facebook, twitter etc. **What do you dislike about NABD System?** In this application some feature are not comfortable. and also this app needs some advanced features in chat with online client. it is very complex and slow sometimes. survey management options are not present. maintenance is very costly. **Recommendations to others considering NABD System:** geeat app, i recommended it. **What problems is NABD System solving and how is that benefiting you?** overall it is excellent application to connect multiple channel to contact our customer. now this time I am not using this software because it is very costly and survey management options are not present. ### 6. Top client administration. **Rating:** 5.0/5.0 stars **Reviewed by:** Freddie M. | mr, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2019 **What do you like best about NABD System?** The client support was the most astonishing advantage. I had completed a Demo of the product, I realized that the program was extraordinary and more competent than our association required. I was worried about working with an organization so distant from home and I was wonderfully shocked at how much everybody with NABD needed to help and endeavored to ensure that the item met our accurate details. **What do you dislike about NABD System?** It is elusive a con with this association. We didn't have a reasonable comprehension of client licenses and cost expanded to get everybody that required access a permit, however for what we will be escaping the product I think it is as yet worth the expense. **What problems is NABD System solving and how is that benefiting you?** Ticketing framework utilized in patient grumbling following for organization/process/item improvement. ### 7. We have a great experience both with NABD tool and the staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2017 **What do you like best about NABD System?** Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. **What do you dislike about NABD System?** Nothing to dislike, because even you don't like anything the team is open to fix it very fast. **Recommendations to others considering NABD System:** Take it, make it yours and collaborate with the vendor. **What problems is NABD System solving and how is that benefiting you?** Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. - [View NABD System pricing details and edition comparison](https://www.g2.com/products/nabd-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+20%3A12%3A35+-0500&secure%5Bsession_id%5D=352e8f47-a08e-4044-9c99-e53cf36eff7c&secure%5Btoken%5D=3346f1c9e933c681f5dd5590d6313c898b9289ebbcbf708126c253ff59f3588b&format=llm_user) ## NABD System Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top NABD System Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)