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OvationCXM
11 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2014
OvationCXM Reviews
TK
Ted K.
Broad platform that allows me to replace a number of other apps
Boomtown is great. I love how it has everything we need in a single place. We use email, chat, and phone to help customers but also use chatbots, have a knowledge base, and use online forms and schedulers to capture information and set meetings. We don’t need to get a bunch of other products to work together. That being said, they still have a number of integrations available. We have our phone system (8x8), Slack and Salesforce all hooked up out of the box. Their onboarding and support teams are fantastic.
DS
Daniel S.
Great response times, day to day support, adjusting jobs quickly and seamlessly
Their day-to-day team is very responsive and always professional. They actively look for ways for us to improve our communication and ultimately the experience of our merchants.
UR
Verified User in Restaurants
Thank you Boomtown!
Boomtown has saved me and my sellers numerous times when it comes to tricky network setups and helping to push my accounts across the finish line (sometimes at a moment's notice). You all make such a big difference in my work since you help to connect the dots for those network issues that I am not an expert on. Also, I appreciate the speed and professionalism Boomtown takes with each of my sellers. I send most of my sellers to Boomtown since I know the job will get done the first time correctly, and if it's not, it will get fixed. Thank you for all you do, Boomtown!
About
What is OvationCXM ?
Boomtown is a technology company that specializes in providing tailored customer support solutions. Its platform is designed to simplify the process of supporting complex products in real-time, enhancing the customer experience while optimizing operational efficiencies for businesses. Boomtown integrates advanced technology like AI and automation with human expertise to deliver seamless support experiences across various channels. Their services are ideal for enterprises looking to elevate their customer support infrastructure, offering tools and insights that drive satisfaction and loyalty.
Details
Year Founded
2014
Website
www.ovationcxm.comHunting for software insights?
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