I find Worknet extremely valuable for enhancing our Help Center and enabling end users to find relevant content efficiently. I really appreciate the ease of integration, as Worknet was incredibly straightforward to add to our existing systems. It significantly improves the end-user experience, reducing the number of tickets opened, which is a massive relief for our support team. The functionality that allows the bot to generate accurate and custom responses, synthesize content, and find all relevant articles or blog posts is a game-changer. Additionally, the translation features are very useful, as they help us reach a wider audience by making our content available in multiple languages. Review collected by and hosted on G2.com.

I haven't been able to make the 'automate articles' feature work. I want help adding more content. We need more customization on the format. Review collected by and hosted on G2.com.

I absolutely love how Worknet integrates seamlessly into Salesforce, making it extremely accessible and allowing me to quickly get answers through the tool, which is a massive time saver for me. It efficiently summarizes cases, assisting our support agents in locating the right information from our knowledge base swiftly so they can promptly assist our customers, thereby improving the overall service quality. Additionally, the initial setup process was straightforward and trouble-free, which allowed me to get the data flowing properly between Worknet and Salesforce without hurdles. I find it very beneficial for efficiently running reports to help our business leaders understand Worknet usage amongst the team. These capabilities greatly enhance my ability to manage and support our operations effectively. Review collected by and hosted on G2.com.

I wish the reporting functionality within Worknet's BI tool were more customizable on the end-user side. I would like the ability to see and choose from the specific fields of data I want to pull into an Excel spreadsheet. Review collected by and hosted on G2.com.

Worknet turned our website into a lead generating machine. We saw a 160% increase in website leads within just two months, and that says it all. What impressed me most is how seamlessly Worknet engages visitors, helping them self qualify and move toward the right product or service without manual effort on our side. The AI chat feels genuinely intelligent, learning from every interaction and guiding prospects with the right mix of information and encouragement to take action. Setup was almost plug and play, everything worked out of the box with zero friction. We didn’t need any extra tools or integrations, and Worknet handled everything effortlessly. After seeing these results, I honestly wouldn’t change a thing. It’s a rare tool that delivers exactly what it promises. 10 out of 10. Highly recommended. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

We use Worknet to power our SDR, Knowledge Center, and Support teams. On the SDR side, it turns website visitors into qualified meetings without forms or pop-ups. The AI chat feels human, proactive, and context-aware. Asking smart questions, and routing to the right SDR instantly. Setup was simple, and out of the box integrations with HubSpot and Slack made adoption seamless. For our Knowledge Center and Support, Worknet delivers instant, accurate answers, reducing the time needed to handle tickets and improving response times. It helps customers get what they need faster — all through the same seamless, conversational experience. Review collected by and hosted on G2.com.

as a startup, they sometimes have to prioritize internally to match our requirements with their available capacity Review collected by and hosted on G2.com.

I really enjoy how user-friendly and intuitive Worknet is, making the setup process effortless. I'm particularly impressed with how effectively it manages website traffic by converting relevant leads to demos while deflecting unqualified ones, which saves me a significant amount of time that I can now dedicate to selling instead of routine Q&A sessions. The capability of the bot to educate and update leads on current terms before demos is invaluable as it allows me to focus purely on delivering value. The ease with which I can update and teach the bot new information in seconds whenever I spot a knowledge gap enhances its functionality continually, keeping our interactions efficient and relevant. Given these aspects, Worknet significantly boosts my productivity and lead management process. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

This product is straightforward to integrate, and it offers flexibility for customization and extension. Review collected by and hosted on G2.com.

Since this is still a cutting-edge technology, there are certain debugging features that have not been implemented yet. Review collected by and hosted on G2.com.

Worknet provides quick support and good feedback on how to maximize the use of the tool. They also were helpful with providing training to agents and other support staff as needed with day to day usage. They also provided quick updates and fixes to bespoke solutions for data analytics of the data they provided. Review collected by and hosted on G2.com.

The dashboard could use better documentation and visual UI fixes. It's unintuitive to use at the start but remains a powerful tool for use. The use of the app within slack could also use more robust filters such as custom date filters for use. Review collected by and hosted on G2.com.

The product is inovative and helps our support team be more effective. The team spends less time in tickets and are much more efficient.

Also the worknet team are great to work with! Highly recomended! Review collected by and hosted on G2.com.

Nothing yet! It takes a bit of time, not a lot, to get everything in place, but once you do, it's a real game changer Review collected by and hosted on G2.com.

It helps manage my tasks and customer communications directly in Slack without missing any messages and setting clear tasks and owners. It creates transparency across our organization as well as different stakeholders on the customer side - reducing repetitive and overlapping conversations and miscommunication.

The new WorknetGPT is a game-changer for us as it makes our work much more efficient by summarizing long conversations and discussions in a few bullet points and action items. Review collected by and hosted on G2.com.

Currently doesn't work with our Freshdesk instance, so we can't bring the data into Worknet. Review collected by and hosted on G2.com.

Very easy initial onboarding, in an hour we got everything set up and working.

As most of our customer interaction is over Slack, it's now easy to capture it all, make sure we respond in a timely manner and do everything on top of our existing support platform, Zendesk.

The Worknet team is customer obsessed and great to work with!

We can perform an in-depth analysis of our support tickets with the new integration. Review collected by and hosted on G2.com.

Nothing stands out so far, as expected, the product is still adding new important features for us to provide great service to our customer base. Review collected by and hosted on G2.com.