Heap by Contentsquare
Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.
Average Rating: 4.4/5.0
Total Reviews: 1,074
How Do G2 Users Rate Heap by Contentsquare?
- Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
- Journey Reporting: 9.1/10 (Category avg: 8.4/10)
- Integrations: 8.9/10 (Category avg: 8.3/10)
- Trends Reporting: 8.7/10 (Category avg: 8.3/10)
Who Is the Company Behind Heap by Contentsquare?
- Seller: Contentsquare
- Year Founded: 2012
- HQ Location: Paris
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Twitter: @Contentsquare
6,548 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,687 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Product Manager, Software Engineer
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 54% Medium, 35% Small
What Do G2 Reviewers Say About Heap by Contentsquare?
AI-generated summary from verified user reviews
Pros
- Users find Heap by Contentsquare to be incredibly easy to use, requiring minimal configuration and no learning curve.
- Users appreciate the auto capture feature of Heap, simplifying tracking and saving time on user behavior analysis.
- Users appreciate Heap's automation of event tracking, saving time and simplifying user behavior analysis without extensive engineering support.
- Users appreciate Heap's efficiency, as it simplifies tracking and saves significant time for teams.
- Users appreciate the intuitive UI of Heap, enabling effortless event tracking without coding or engineering assistance.
Cons
- Users experience data inaccuracy with Heap, leading to discrepancies compared to Google Analytics and overwhelming data collection.
- Users struggle with data management issues due to discrepancies and overwhelming amounts of data in Heap.
- Users experience slow performance with Heap by Contentsquare, often citing delays and lags during data analysis.
- Users find the complex features of Heap challenging, especially with a steep learning curve and inconsistent support.
- Users find the overwhelming amount of data from Heap difficult to sift through for valuable insights.
What Are Recent G2 Reviews of Heap by Contentsquare?
"A powerful analytics tool that works with minimal setup"
Rating: 5.0/5.0 stars
— Joanna J.
Rating: 4.0/5.0 stars
— Teerawat T.

