The Top 20 Customer Journey Analytics Software

Check out this list of the top Customer Journey Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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HubSpot Marketing Hub

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

41%

Marketing and Advertising

24%

Information Technology and Services

22%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.7

8.9

Ease of Setup

Average: 9.3

8.5

Quality of Support

Average: 9.6

8.6

Ease of Admin

Average: 9.4

8.6

Insider One

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

61%

Apparel & Fashion

21%

Marketing and Advertising

Consumer Electronics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.4

9.5

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

55%

Retail

18%

Insurance

18%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.4

10.0

Evam

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

56%

Telecommunications

25%

Retail

14%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.4

9.7

ConvertCart

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Health, Wellness and Fitness

25%

Arts and Crafts

25%

Apparel & Fashion

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

10.0

ContactPigeon

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

31%

Retail

28%

Marketing and Advertising

23%

Cosmetics

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

9.9

B2Metric

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

37%

Financial Services

26%

Information Technology and Services

21%

Telecommunications

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.4

10.0

NotifyVisitors

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

79%

Computer Software

12%

Information Technology and Services

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.4

9.6

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

77%

Insurance

10%

Banking

Printing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.4

8.8

#10

Trendemon

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Computer & Network Security

28%

Marketing and Advertising

22%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

10.0

#11

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

25%

Computer & Network Security

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.4

8.8

#12

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

33%

Financial Services

31%

E-Learning

18%

Information Technology and Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.4

9.0

#13

Dotdigital

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

32%

Non-Profit Organization Management

32%

Marketing and Advertising

23%

Consumer Goods

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.4

9.0

#14

Swan AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

80%

Computer Software

Cosmetics

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.4

9.6

#15

Zipy

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

63%

Information Technology and Services

21%

Apparel & Fashion

11%

Civic & Social Organization

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.4

9.6

#16

Braze

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Health, Wellness and Fitness

23%

Marketing and Advertising

22%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.5

Meets Requirements

Average: 9.5

8.7

Ease of Doing Business With

Average: 9.7

8.8

Ease of Setup

Average: 9.3

7.9

Quality of Support

Average: 9.6

8.5

Ease of Admin

Average: 9.4

8.4

#17

Netcore Customer Engagement Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

51%

Apparel & Fashion

17%

Insurance

17%

Banking

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.4

9.2

#18

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

67%

Computer Software

20%

Consumer Electronics

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.4

9.5

#19

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

16%

Higher Education

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.4

9.3

#20

Webeyez

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

50%

Furniture

25%

Consumer Goods

13%

Computer Software

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

9.0