Best Conversation Intelligence Software - Page 5

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 260

Category Stats (Oct 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zoom Revenue Accelerator (+0.95%) - Among all products in this category, Zoom Revenue Accelerator recorded the largest rating increase compared to last month

Last updated: October 22, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 125,700+ Authentic Reviews
  • 260+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Prodigal

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

Average Rating: 4.9/5.0

Total Reviews: 55

How Do G2 Users Rate Prodigal?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Prodigal?

  • Seller: Prodigal
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @ProdigalTech
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 20% Small

What Do G2 Reviewers Say About Prodigal?

AI-generated summary from verified user reviews

Pros
  • Users value Prodigal for its exceptional accuracy, enhancing productivity and minimizing errors in communication effectively.
  • Users praise Agent Management in Prodigal for enhancing productivity and ensuring accurate, streamlined communication processing.
  • Users value Prodigal for its impressive accuracy and efficient setup, significantly enhancing productivity with streamlined data input.
  • Users value the ease of use of Prodigal, enabling quick setup and smooth workflow integration without hassles.
  • Users commend the easy setup of Prodigal, enabling immediate use without any downtime for seamless calling.
Cons
  • Users often face accuracy issues with Prodigal, needing to verify added content before use.
  • Users find that Prodigal has significant inaccuracy issues, requiring careful verification of generated content before use.
  • Users find that Prodigal sometimes generates excessive content, necessitating careful verification for accurate results.

What Are Recent G2 Reviews of Prodigal?

What Are G2 Users Discussing About Prodigal?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 334

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 5.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 5.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    657 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kapture CX, appreciating its user-friendly interface and smooth implementation.
  • Users value the customizable features of Kapture CX, enhancing efficiency and ensuring a seamless transition.
  • Users appreciate the automated report support provided by Kapture CX, enhancing efficiency and issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users experience enhanced efficiency with Kapture CX, benefiting from swift ticket resolutions and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, noting latency and lagging issues that hinder usability.
  • Users experience slow loading, facing latency issues that disrupt their overall experience with Kapture CX.
  • Users experience slow speed with Kapture CX, facing latency issues that hinder performance and efficiency.
  • Users experience latency issues and occasional lag, which impact the speed and efficiency of Kapture CX.
  • Users find the platform complex for new users, indicating a need for a simplified interface and improved functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 854

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
  • Users highlight the automation capabilities of Kixie PowerCall & SMS, boosting efficiency and streamlining communication effortlessly.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users report issues with contact management inefficiencies, such as syncing delays and limited call history visibility.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.
  • Users experience connection issues that disrupt functionality, though most are resolved promptly after a reset.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

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Zipteams

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fruitful.

Average Rating: 4.7/5.0

Total Reviews: 194

How Do G2 Users Rate Zipteams?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Zipteams?

Who Uses This Product?

  • Who Uses This: Inside Sales Manager, Exam Counselor
  • Top Industries: Education Management, E-Learning
  • Company Size: 63% Medium, 22% Large

What Do G2 Reviewers Say About Zipteams?

AI-generated summary from verified user reviews

Pros
  • Users find the call management analysis feature highly useful for improving their pitching and call quality.
  • Users appreciate the insightful call analysis provided by Zipteams, which aids in improving their pitching strategies.
  • Users find Zipteams to be very helpful for connecting with students and improving communication skills effectively.
  • Users value the call recording feature of Zipteams for its detailed insights and AI analysis of calls.
  • Users value the accuracy of insights from Zipteams, enhancing understanding and improving performance through detailed reviews.
Cons
  • Users experience call issues, including automatic disconnections and glitches, affecting overall communication quality.
  • Users report accuracy issues with Zipteams, including misinterpretation of conversations and failure to recognize local languages.
  • Users report frequent inaccuracy issues with Zipteams, leading to misinterpretations and incorrect data recognition.
  • Users face recording issues with Zipteams, including missed words and sudden call disconnections, impacting conversation quality.
  • Users report software bugs causing glitches, automatic disconnections, and connectivity issues that hinder performance.

What Are Recent G2 Reviews of Zipteams?

Verint Speech and Text Analytics

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Verint Speech and Text Analytics?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint Speech and Text Analytics?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Insurance, Banking
  • Company Size: 67% Large, 28% Medium

What Do G2 Reviewers Say About Verint Speech and Text Analytics?

AI-generated summary from verified user reviews

Pros
  • Users find Verint Speech and Text Analytics to be intuitive and easy to use, streamlining the call review process effectively.
  • Users value the high accuracy in transcriptions, enabling quick identification of key call drivers for informed decisions.
  • Users value the real-time insights from Verint Speech and Text Analytics, enhancing call quality review and efficiency.
  • Users value the real-time analytics capabilities of Verint Speech and Text Analytics for insightful interaction evaluations.
  • Users find value in the actionable insights provided by Verint Speech Analytics, enhancing customer experience and performance.
Cons
  • Users report accuracy issues with Verint Speech and Text Analytics, noting frequent misclassification and low confidence in transcriptions.
  • Users find transcription accuracy unreliable, reporting low confidence scores and suggesting significant room for improvement.
  • Users report transcription inaccuracies, especially with Portuguese terms, complicating their overall experience with the tool.
  • Users desire more robust reporting and dashboard functionality, finding current options limited and unreliable.
  • Users face integration issues with Verint Speech and Text Analytics, impacting the overall experience across different platforms.

What Are Recent G2 Reviews of Verint Speech and Text Analytics?

What Are G2 Users Discussing About Verint Speech and Text Analytics?

Rippit

Launch Agent Apps on Your Customer Conversations Rippit connects to your support, chat, and voice platforms to pull in all of your customer conversations and analyze 100% of them—not a sample or summary. Ask questions in plain English, and Rippit reads every relevant conversation to provide answers backed by your customers' own words. For example: "Why did CSAT drop in chat last week?" "What percentage of our tickets are avoidable, and what's causing them?" "Which accounts are showing frustration or comparing us to competitors?" Rippit also lets you deploy AI agents on your conversation data. Describe a complex task in plain English, and the agent runs it autonomously on an ongoing basis—flagging churn risk before renewal, tagging every conversation against your taxonomy, tracking the product gaps driving preventable volume, and reporting on them weekly. Key Features One-click integrations with the tools where your conversations already live. Generous free tier with no credit card required to try. Every conversation analyzed in full—100% of your data. Ask any question in plain English and get answers backed by verbatim customer quotes. Deploy AI agents in plain English to perform complex, long-running autonomous tasks on your conversations. Automatically surface themes, root causes, and churn signals as new conversations come in. Use Rippit directly inside Claude, ChatGPT, and other LLMs. Connect MCP servers to bring help articles and other context into your analysis. This should render much more cleanly in that G2 field because it relies only on paragraph breaks, rather than bullet formatting that G2 may strip or mangle.

Average Rating: 4.6/5.0

Total Reviews: 24

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 83% Medium, 8% Large

What Are Recent G2 Reviews of Rippit?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.5/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Enthu.ai

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu_ai https://www.linkedin.com/company/enthuai

Average Rating: 4.9/5.0

Total Reviews: 42

How Do G2 Users Rate Enthu.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Enthu.ai?

  • Seller: Enthuworks
  • Year Founded: 2021
  • HQ Location: Delaware, US
  • Twitter: @enthuAI
    47 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About Enthu.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the high accuracy of Enthu.ai, significantly enhancing call insights and operational efficiency.
  • Users find Enthu.ai's efficient call processing and insights instrumental in enhancing customer interactions and team performance.
  • Users praise Enthu.ai for its seamless voice-to-text conversion, enhancing operations and providing valuable insights into interactions.
  • Users find that Enthu.ai offers high-quality call processing, greatly enhancing efficiency and insight into customer interactions.
  • Users value the data management capabilities of Enthu.ai, enhancing insights and efficiency in handling customer interactions.
Cons
  • Users note the limitations of manual call uploads, impacting efficiency and AI processing capabilities.
  • Users face challenges with call upload limitations in Enthu.ai, affecting the efficiency of the AI processing logic.
  • Users face call limitations due to the manual upload approach, hindering efficient processing of AI logic.
  • Users note the language limitations that hinder the effectiveness of Enthu.ai's AI processing capabilities.

What Are Recent G2 Reviews of Enthu.ai?

What Are G2 Users Discussing About Enthu.ai?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,365

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.4/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.

What Are Recent G2 Reviews of JustCall?

Relate

Relate is an AI meeting intelligence and trust analytics platform that helps individuals and teams measure, understand, and improve the quality of their communication. It analyzes real meeting interactions using the proven Trusted Advisor Associates Trust Equation—a framework that defines trust through four measurable components: credibility, reliability, intimacy, and self-orientation. Each factor is assessed through over 50 behavioral sub-factors, providing a comprehensive and objective view of how trust is built and maintained across conversations. Relate is designed for professionals and teams who depend on effective communication and strong relationships to achieve results—such as sales teams, customer success managers, people leaders, and coaches. By translating complex interpersonal dynamics into measurable data, the platform helps users identify patterns, track progress, and strengthen performance across meetings and relationships. Each meeting is automatically processed to generate a Relate Trust Index Score and a detailed report highlighting strengths, growth areas, and next-step recommendations. Over time, users gain a personalized dashboard that visualizes trends, top-performing meetings, and communication growth. Relate integrates seamlessly with major meeting platforms to ensure continuous, privacy-first analysis without workflow disruption. Key capabilities include: Trust analytics: Quantifies the four drives of trust across 50+ sub-factors for precise, data-driven insight. Post-meeting reports: Provides trust scorecards and action items summarizing key outcomes and improvement areas. Personal dashboards: Tracks trust-building progress, highlights best meetings, and surfaces behavioral trends. On-demand AI coaching: Ask Sandi, Relate’s AI meeting coach, for personalized advice, context-specific guidance, and continuous support between meetings. Team benchmarking: Aggregates insights for leaders and coaches to identify strengths and guide targeted development. Secure integrations: Connects with Zoom, Microsoft Teams, and Google Meet with enterprise-grade data protection. Relate gives organizations an evidence-based way to understand how communication drives trust, alignment, and performance in the modern workplace.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Relate?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)

Who Is the Company Behind Relate?

Who Uses This Product?

  • Company Size: 71% Small, 24% Medium

What Are Recent G2 Reviews of Relate?

Objectionly

Objectionly is an AI software built for insurance sales teams to save time on call review, improve agent's sales performance, automate admin work, and ensure compliance. We do this by integrating with your call recording software to have our AI analyze every call in seconds. This isn't some generic AI feedback - it's custom tailored to your exact sales process by uploading your scripts as the call scoring framework. This allows sales leaders to save 10+ hours a week so you can focus on higher leverage activities like recruiting for upcoming AEP. Once a call gets analyzed, we show exactly why the deal didn't close, take you to a clickable moment where it happened, and provide coaching feedback on how to handle the objection differently based on data of over 500,000 insurance sales calls. Your CRM is auto updated with post call notes. We don't just stop at providing coaching feedback. Using your call data, we built AI prospects that fit within your avatar for your agents to do AI roleplay with to train and improve. It's great for existing agents on the team, and even better for ramping up new agents before they take live calls. We work with insurance agencies in Medicare, Life, ACA, Ancillary products, and so much more. By using our software - you can finally get half your week back from manual call review, never have to nudge your agents to update the CRM, and feel confident that close rates & revenue per client is exactly where you want it. Go to Objectionly.com to book a demo today to learn more.

Average Rating: 5.0/5.0

Total Reviews: 16

How Do G2 Users Rate Objectionly?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Objectionly?

  • Seller: Objectionly
  • Company Website:
  • Year Founded: 2025
  • HQ Location: Chicago, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 100% Small

What Are Recent G2 Reviews of Objectionly?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 684

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Read AI

Read AI is an AI copilot for wherever you work, making your meetings, emails, and messages more productive with summaries, content discovery, and recommendations.

Average Rating: 4.0/5.0

Total Reviews: 42

How Do G2 Users Rate Read AI?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 9.5/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Read AI?

  • Seller: Read AI
  • Year Founded: 2021
  • HQ Location: Seattle, US
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 65% Small, 40% Medium

What Do G2 Reviewers Say About Read AI?

AI-generated summary from verified user reviews

Pros
  • Users find the transcription feature invaluable for reviewing meeting notes and saving time on podcasts.
  • Users find Read AI's summarization and action item generation extremely useful for efficient meeting recap and follow-up.
  • Users find Read AI to be very user-friendly, streamlining tasks like note-taking and action item tracking effortlessly.
  • Users appreciate the automatic summaries and highlights from Read AI, enhancing meeting quality and follow-through effortlessly.
  • Users value the automatic summaries and highlights from Read AI, greatly enhancing productivity and accountability in meetings.
Cons
  • Users report persistent meeting management issues with Read AI, including difficulty in removing the application from meetings.
  • Users often face integration issues with Read AI, complicating setup and hindering overall effectiveness.
  • Users express frustration with poor customer support, citing slow response times and issues with account removal.
  • Users find Read AI to be expensive, particularly when scaling for multiple users and needing premium features.
  • Users find the inadequate summarization of Read AI can overlook key points, especially in fast-paced discussions.

What Are Recent G2 Reviews of Read AI?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.8/10 (Category avg: 8.8/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

Abstrakt Software

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.

Average Rating: 4.7/5.0

Total Reviews: 84

How Do G2 Users Rate Abstrakt Software?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Abstrakt Software?

  • Seller: ABSTRAKT
  • Year Founded: 2020
  • HQ Location: Phoenix, US
  • Twitter: @abstrakt_ai
    112 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 54% Small, 42% Medium

What Are Recent G2 Reviews of Abstrakt Software?

What Are G2 Users Discussing About Abstrakt Software?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026