Demodesk Coaching & AI Reviews & Product Details

The quick and good results from Demodesk really impressed me; both the summary and the follow-up email were directly on point and very helpful. The email could be sent without major adjustments, and the sales coach provides helpful feedback that will enable us as a sales team to set a similar focus in meetings, depending on the metrics used.

For us, it was quickly clear during the 14-day trial period that we would be working with Demodesk permanently. Review collected by and hosted on G2.com.

A few more onboarding videos in addition to the detailed FAQs would be desirable. Review collected by and hosted on G2.com.

Demodesk helps us primarily to conduct our customer conversations in a more structured way and to onboard new colleagues more quickly. I think it's great that you get direct feedback and the most important parts of the conversation are automatically marked – this saves a lot of time when following up. I find it particularly helpful to be able to evaluate conversations as a team and derive best practices from them. The operation is simple, and the tool runs stably. Review collected by and hosted on G2.com.

Sometimes the system doesn't quite recognize certain terms or languages correctly – especially when someone has a strong accent or switches between two languages. Additionally, it would be nice if the templates for coaching could be customized a bit more individually. Review collected by and hosted on G2.com.

I particularly appreciate the personalized feedback and the high score. As a gamer, such a rating system naturally motivates me especially – I always want to finish with the best possible rating. The AI assistant is a real highlight: it summarizes the meeting extremely detailed, allowing me to fully concentrate on my counterpart. And if something was unclear to me during the conversation, I can always read it again thanks to the detailed summary. The automatically generated email template is also a huge plus – it saves time and ensures professional follow-up. Review collected by and hosted on G2.com.

I would like the option of interacting with the AI Coach, similar to the AI Assistant. Additional settings such as the ability to adjust the time span for when Demodesk leaves the meeting due to inactivity. Review collected by and hosted on G2.com.

I like how precise the summaries are. We tested other transcript tools in the past and the summaries always were too broad, not detailed enough and / or were missing information.

The tool is easy to use, you simply let the bot into the meeting and that's it. That makes it comfortable to implement into our everyday sales activities without actively thinking about it. Review collected by and hosted on G2.com.

The AI coaching has some helpful aspects, but also some that dont make sense. It almost always pointed out the exact same "flaw", even though it was properly mentioned in the meeting. But I am sure that this can be optimized by more precise prompting Review collected by and hosted on G2.com.

Super simple to

1) set up AI with the help of AI, integrate into Hubspot

2) use during sales calls

3) identify and add relevant info to CRM for deal management (Their AI correctly identifies even complex aspects of the conversation and usually gets accurate summaries)

Great

- Customer support

- simple to understand pricing

- toggle on and it is constantly in use without constraints on usage or maintenace needs Review collected by and hosted on G2.com.

The time it takes to

- get the recording ready (10 minutes)

get the fields ready for CRM sync, additional few minutes. Review collected by and hosted on G2.com.

The AI assistant from Demodesk automatically transcribes my conversations and summarizes them so that I can fully concentrate on the conversation and the important follow-up.

With 3 - 5 appointments per day, a lot of information accumulates that I otherwise would not have been able to capture.

The function runs automatically, and as a user, I am greatly relieved.

It was integrated by my team leader, so I had nothing to do.

Demodesk documents my relevant conversation content and the necessary next steps automatically in all the right places in our CRM, without manual rework by me, in high quality.

For this, I used to spend a lot of time on wording and content, or my notes were never so detailed.

I have not yet used customer support. Review collected by and hosted on G2.com.

sometimes the integration into our CRM feels like it takes too long, so that a seamless continuation of work has to wait a bit Review collected by and hosted on G2.com.

I recently had the pleasure of using DemoDesk, and it exceeded all my expectations. The platform's intuitive interface makes it incredibly easy to navigate, ensuring a seamless experience right from the start.

What truly sets DemoDesk apart is its exceptional support team. Their responsiveness and willingness to go above and beyond to address my queries were truly commendable. The level of assistance I received was unparalleled, showcasing their commitment to customer satisfaction.

The platform itself is robust and feature-rich, providing a comprehensive solution for all my support needs. From efficient ticket management to insightful analytics, DemoDesk offers a suite of tools that enhance overall productivity.

I wholeheartedly recommend DemoDesk to any business seeking a top-notch support solution. Five stars without a doubt! Review collected by and hosted on G2.com.

At the moment there is nothing I didn't like Review collected by and hosted on G2.com.

The summary is simply worth its weight in gold. And knowing that everything that was said is saved and I don't have to take notes like a madwoman helps a lot. This allows me to be more present and focus much better on the participants. What I also find interesting again and again is to see how much of the conversation I have – as a trainer, for example, it's a good reminder to ask more questions if my share is too high. Overall, just significantly less mental load. Review collected by and hosted on G2.com.

The AI for writing emails could be a bit better when it comes to templates (like "write an email with the summary of today's training using the template copied below"). Review collected by and hosted on G2.com.

That the software is logged in per default in my video calling tool.

I like that I can send the conclusions afterwards automatically to the other participants of the call.

It has a great feature to learn from your calls with it`s AI trainer. Review collected by and hosted on G2.com.

I think the summaries of the calls could be better and more exact in regards of the to do`s each participants has to do after the call.

Also I`d like to have a quick possibility to add demodesk to a call where I`m not the host and where it`s in a different tool than I use. Review collected by and hosted on G2.com.

I like the basics of the solution itself, easy usage and friendliness of the UIX, then you always get direct help in customer support and you have quick processing. Review collected by and hosted on G2.com.

It is currently not possible to change your background in the camera without having to contact support. Review collected by and hosted on G2.com.