--- title: Enthu.ai Reviews meta_title: 'Enthu.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Enthu.ai works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 44 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enthu.ai Reviews **Vendor:** Enthuworks **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.9/5.0 **Total Reviews:** 44 ## About Enthu.ai Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai ## Enthu.ai Pros & Cons **What users like:** - Users highlight the **accuracy of voice-to-text conversion** in Enthu.ai, greatly enhancing operational efficiency and insights. (1 reviews) - Users value the **efficient voice-to-text conversion** of Enthu.ai, significantly improving workflow and customer interaction insights. (1 reviews) - Users find Enthu.ai's **AI capabilities** transformative for operations, enhancing call insights and boosting efficiency significantly. (1 reviews) - Users highly value the **call quality** of Enthu.ai, which enhances communication and operational efficiency remarkably. (1 reviews) - Users value the **efficient data management** capabilities of Enthu.ai, enhancing operational workflows and providing insightful analysis. (1 reviews) - Users love the **ease of use** of Enthu.ai, appreciating its efficient voice-to-text conversion and insightful analytics. (1 reviews) - Efficiency (1 reviews) - Users commend the **evaluation process** of Enthu.ai for its insightful analytics and streamlined call analysis capabilities. (1 reviews) - Time-saving (1 reviews) - Workflow Efficiency (1 reviews) **What users dislike:** - Users face **limitations due to manual call uploads** , which restrict the efficiency of AI processing capabilities. (1 reviews) - Users face challenges with **call upload limitations** , impacting the efficiency of processing AI logic in Enthu.ai. (1 reviews) - Users find the **manual call upload limitations** hinder efficient processing of AI logic in Enthu.ai. (1 reviews) - Users find the **language limitations** of Enthu.ai restrict their ability to fully leverage its AI capabilities. (1 reviews) ## Enthu.ai Reviews ### 1. Efficient, Organized Call Grading and Team Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi R. | Call Center Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Enthu.ai?** Makes my process for grading calls and coaching team more efficient and organized. **What do you dislike about Enthu.ai?** Nothing really sticks out to me as something I "dislike" about the platform. For the use I have for it, it works well. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu helps me manage ensuring compliance and quality of our calls at the call center. We take 100s of calls a day so it allows me to make sure no call is being missed for quality, especially since we are a small management team ### 2. Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Enthu.ai?** The auto-sampling capabilities provide valuable insights. The AI monitoring has helped us review 99%+ of interactions rather than relying on a small sample size. The speech transcripts are accurate, and the system’s data reporting has saved me countless hours. **What do you dislike about Enthu.ai?** I don’t have many dislikes about Enthu AI. Any minor issues that come up are resolved quickly, and the engagement and response times with users are extremely helpful. **What problems is Enthu.ai solving and how is that benefiting you?** Data reporting and collection times have been greatly reduced. Enthu AI has solved sample-size obstacles, making it easier to gather what we need. Feedback and coaching opportunities have also strengthened, and Enthu AI has improved communication and visibility between the evaluator, agents, and management. ### 3. A game-changer for contact center QA and agent coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan D. | Manager Training, Quality & Reporting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Enthu.ai?** Automated 100% call coverage and the speed of deployment. **What do you dislike about Enthu.ai?** Some features aren’t available out of the box and require customization to work the way I need. **What problems is Enthu.ai solving and how is that benefiting you?** Scaling QA without adding headcount, reducing manual audit effort, and making agent coaching more consistent and efficient. ### 4. I finally got my day back from QA **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe W. | Marketing Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Enthu.ai?** I’m in charge of call quality, and honestly, reviewing calls used to drain my time. Enthu changed that. It highlights the key moments, shows me where things went wrong, and helps me deliver feedback fast, without sorting through every single call. **What do you dislike about Enthu.ai?** The reports work well, but being able to drill down by campaign or agent group would make performance reviews more actionable. **What problems is Enthu.ai solving and how is that benefiting you?** Before Enthu.AI, our team leads spent too much time digging through calls just to find coachable moments. Now, Enthu does the heavy lifting, flagging the right parts of conversations so we can zero in on where reps need help. ### 5. Revolutionizing Call Analysis with Enthu.AI: Fast, Accurate, and Insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohnish John D. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Enthu.ai?** The Enthu.AI software tool has been a game-changer for our operations, seamlessly converting voice to text and enabling us to process multiple calls efficiently. Its ability to provide additional insights into conversations has greatly enhanced our understanding of customer interactions and agent performance. The quick conversion speeds save significant time, allowing us to focus on analysis and improvements. It’s a powerful tool that streamlines workflows while offering deeper call intelligence. Truly an essential asset for our team! **What do you dislike about Enthu.ai?** We utilize a manual call upload approach, which comes with its limitations, as it relies on a fixed number of uploads to efficiently process AI logic. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu.AI is solving the challenge of manual call analysis by automating the entire process with its advanced AI-driven insights. It provides quick and accurate transcription, intent analysis, and performance metrics, which saves significant time and effort. This enables our team to focus on actionable insights rather than spending hours listening to calls. Additionally, it helps identify gaps in customer interaction, improves call quality, and boosts overall team performance, all while ensuring a seamless and efficient workflow. ### 6. My experience with Enhu.AI - Best One **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Enthu.ai?** Enthu.AI helps us by transcribing 100% of our calls and showing key moments in a clear dashboard. We can easily rank agents, find common keywords, and get results in seconds. Each call comes with a transcript and recording, which makes evaluations more accurate. **What do you dislike about Enthu.ai?** No complaints so far, I am still trying the tool. **What problems is Enthu.ai solving and how is that benefiting you?** The AUTO - QA feature is just amazing, it scores 100% of calls, so we catch issues faster, give targeted feedback, and our QA scores have actually gone up. It’s also helped us with client audits, everything’s traceable now. ### 7. Robust and Powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Enthu.ai?** Enthu provides incredibly in-depth analytics into every call our reps make. The transcription and moments make evaluating a call easier, but the reporting functionality really helps me evaluate which reps are succeeding and which are not. I LOVE how they are always coming out with new features. They take feedback seriously and release updates regularly. **What do you dislike about Enthu.ai?** I just wish I had more time to use the system. The more you put into it, the more you get out of it, but we don't have a designated QA person at our company. **What problems is Enthu.ai solving and how is that benefiting you?** We are able to easily access and evaluate call recordings and subscriptions. ### 8. Simple, Powerful & Engaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Fazal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Enthu.ai?** Enthu stands out with it's simplistic yet stylish interface. Making a technical application easy to use for non-technical users whilst providing an empowering and seamless experience. Enthu is rich in it's product offering and features, which are constantly reviewed to ensure the best solutions are available to it's users. **What do you dislike about Enthu.ai?** We have been using Enthu.Ai for around 4-6 months so thus far nothing to dislike about the product. On the contrary, a few recommendations made to the Enthu team were able to provide solutions and implement new features. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu is helping us deep dive into a high volume of calls which would otherwise require significant time, resource and effort. Through it's rich features we are able to look at elements surrounding the call at a granular level and identify areas of improvement instantly. ### 9. Top class product and top class team **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Enthu.ai?** The UI is clean and fresh, you can pick up the product in a few hours. Unlike our previous speech partner that took 6 months to configure. Low implementation costs and good value on a monthly agent subscription fee Transcription is the best i;ve worked with and really quick to start gaining insight and results from agent feedback. The team are attentive and passionate about delivering a good service, they also are willing to take ideas and implement the product from users experience Highly recommend to any Contact centre of telephony sales team ! **What do you dislike about Enthu.ai?** It still lacks the customer word cloud trends and specific metric coaching points that i have seen in other leading analytic products. I hear that these are features coming in 2024 **What problems is Enthu.ai solving and how is that benefiting you?** Adherence to sales script Sales agent coaching Quality Metrics Auto QA ### 10. Very poweful and easy to use with a great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Enthu.ai?** Simple to use, ease integration with a flexible business model, and great customer support **What do you dislike about Enthu.ai?** We have been using Enthu for over 1 year and no complains so far **What problems is Enthu.ai solving and how is that benefiting you?** We have integrated Enthi to our Contact Center Software to provide Speech Analytics Services ### 11. Enthu.AI helps us every single day to serve the customers better **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Enthu.ai?** Integration with our telephony took just a minute. We could start using Enthu right on day 1. The entire program is quite intuitive and simple to use, and doesn’t need extensive training. Checking calls for quality, especially in a regulated industry like ours, is always a challenge but ENthu makes it a breeze. The support is exceptional. They have been closely involved in the setup and beyond, making sure we extract value from the program. **What do you dislike about Enthu.ai?** Nothing much that I could complain about, but they should consider adding role specific dashboards within the platform. Also, ChatGPT is the talk of the town, I would be interested to see how they build in the generative AI features on calling data. **What problems is Enthu.ai solving and how is that benefiting you?** We do consultative selling where an advisor needs to educate a prospect with the right medicare plans. The conversations need to be regulation compliant, at the same time ensure agents are explaining the product features & benefits right. Enthu helps us understand the agents that go haywire often, and we feed these signals for better agent coaching. The time spent in monitoring calls has reduced by multiple hours while the conversation gaps have also seen a significant dip. ### 12. Great Customer Support and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Enthu.ai?** Enthu.ai is easy to use and a great tool used to summarize interactions. The training and onboarding process that I was provided by Tushar was easy to follow along. This product has made it easier to see an overall performance of my team. The transcripts and ability to search keywords has been very useful when providing feedback and coaching my team. Enthu.ai customer support is outstanding. If I have a question or concern, I receive a response almost immediately. I am excited to use all the features Enthi.ai has to offer. **What do you dislike about Enthu.ai?** At this time I can't say there is anything that I dislike. **What problems is Enthu.ai solving and how is that benefiting you?** Enthui.ai has assisted in the monitoring of phone calls and providing us the opportunities we may have when it comes to quality assurance. ### 13. Enthu.ai is a powerful transcription and QA software, paving the way in legal tech. **Rating:** 4.5/5.0 stars **Reviewed by:** Heeru A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Enthu.ai?** High accuracy: Enthu's transcriptions are highly accurate, with an average error rate of less than 1%. Fast turnaround times: Enthu can transcribe audio and video files in as little as 30 minutes. Customer support: Enthu's customer support is responsive and helpful. The founders are adept and have a brilliant team in place. **What do you dislike about Enthu.ai?** Enthu has many brilliant features in the pipeline that our company cannot wait to utilize.More than a dislike, we are just impatient about these upcoming features. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu's transcription services allow us to use the transcripts from both english and spanish calls to evaluate our clients, if it is a case we are willing to take etc. Their QA capabilities empower us to better train our agents and improve our signup process timeline. ### 14. An extremely helpful and easy tool to enable better visibility of quality of calls **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Enthu.ai?** Extremely easy search tool for finding specific phrases through both the "Search" option and the automated "Moment"/ "Themes" section The Listen to Talk Ratio **What do you dislike about Enthu.ai?** All great so far! No issues whatseover and swift responses to queries we have from the team. **What problems is Enthu.ai solving and how is that benefiting you?** Identifying recurring areas missing from calls which are preventing better sales ### 15. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Mae B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Enthu.ai?** I like Enthu because it is user friendly or easy to navigate. The interface is intuitive and visually appealing. It is designed to be simple and straightforward, with clear instructions and guidance. This makes it easy for me to find the information that I need quickly and efficiently. **What do you dislike about Enthu.ai?** Unfortunately, it was expensive AI. In spite of our efforts to negotiate the price with the developers, they refused to do so. We had no choice but to look for alternatives. **What problems is Enthu.ai solving and how is that benefiting you?** It's easy to use and I can export report quickly. It saves me time and I can access it from any device. The data is secure and reliable. I can even share the analysis with my agents. ### 16. Very Professional & Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Enthu.ai?** Enthu.ai provided a seamless onbarding process. They were quick to answer any questions, and customized the technology to the needs of our company. The look of the technology is very clean and easy to understand. **What do you dislike about Enthu.ai?** We have not had any issues with Enthu.ai. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu.ai allows us to make sure our intake team is hitting their speaking points, while effectively listening to our clients and potential clients. ### 17. Enthu help us gather information more effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Enthu.ai?** The platform is easy to use. You can organize the calls by team and get insight on key moments of the calls. It can also send feedback to the agents and their leads and their support team helps you tailor them up if needed. **What do you dislike about Enthu.ai?** The spanish translation engine gives fair results but it can be improved **What problems is Enthu.ai solving and how is that benefiting you?** Being able to have a transcription of each call speeds up the analysis by 50% compated to the recordings from other sources. Their support team makes sure the platform is constantly upgraded. ### 18. Useful AI Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Enthu.ai?** Enthu.AI has improved our ability to analzye each interaction with our clients. This easy to use platform allows managment to quickly identify key metrics as well as customer service interactions. In a fast paced enviroment, this tool allows us to make quick decisions and provide in-the -moment feedback to our team - moving our business forward. Enthu. AI is a one stop! **What do you dislike about Enthu.ai?** I do not have any feedback at this time. **What problems is Enthu.ai solving and how is that benefiting you?** Providing transcription ### 19. Enthu.AI helped me scale my sales rep really well **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | VP of sales, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Enthu.ai?** Flexibility to use and ease of onbaording. I particularly liked the entire experience with Enthu team, how they onboarded us and how they supported us in adoption of the software. Of course, the great RoIs they provide is phenomenal **What do you dislike about Enthu.ai?** They don't have a few automation inbuilt. But I believe they are working on it. **What problems is Enthu.ai solving and how is that benefiting you?** Sales agent performance measurement and sales enablement of my team. Enthu helped me understand how my reps are performing, where they are faultering and how I can improve them ### 20. Fantastic tool to utilize for call center training **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R. | Trainer. I handle all the daily training for all the call center reps., Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Enthu.ai?** I like the fact that I can read the content of the conversation without having to listen to the entire call. It's easy to follow and track! **What do you dislike about Enthu.ai?** There isn't anything I don't like. It's simple and easy! **Recommendations to others considering Enthu.ai:** It's a wonderful tool to keep the call center agents "on their game". It's easy and does a great job of allowing the agents to listen and learn how to be better at their jobs. **What problems is Enthu.ai solving and how is that benefiting you?** Tushar is an excellent teacher on how to use Enthu. I'm not the most proficient when it comes to computers and technology but Tushar makes is simple and easy to understand. ### 21. Decluttering the blackbox called customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Parmod K. | Managing Presales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Enthu.ai?** Enthu.AI does what is promises. It helped us get in-depth into the customer calls which our sales agents make. The best thing is the customer insights which Enthu.AI draws for us without any extra effort. **What do you dislike about Enthu.ai?** Some software glitches popped up in the initial stages but their support team is super awesome. Resolution was fast and permanent. **Recommendations to others considering Enthu.ai:** EnthuAI is extremely powerful. It is intuitive, easy to use and can bring wonderful insights to your business. **What problems is Enthu.ai solving and how is that benefiting you?** We are using it to monitor our customer conversations in our inside sales department. We were missing quite a few conversion metrics in our sales teams and wanted to understand the reasons for the same. Enthu helps us uncover upsell and cross-sell opportunities and is impacting our revenue numbers. ### 22. Very good transcription accuracy. Useful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Minna J. | Lead Recruiter - Engineering & Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Enthu.ai?** Transcription accuracy and speaker separation work brilliantly well. I tried a couple of more tools but find Enthu as the most accurate. It's very important in my coaching business where I have to share transcripts with my clients for further action. **What do you dislike about Enthu.ai?** Integration with Zoom was a little complex. Anyhow, the support by Enthu was brilliant so I don't have any complaints. **Recommendations to others considering Enthu.ai:** Initially, I started using Enthu as a note-taker for my business but over time, started using it for other purposes as well. The tool demands some time initially but the RoI of this time investment is huge. My manual tasks have been automated. **What problems is Enthu.ai solving and how is that benefiting you?** Generating transcripts and sharing them with my coachees. Earlier I had to take manual notes and scramble across recordings. Enthu removes all this effort and makes my life very easy. Transcripts are there, call summaries are there too. Plus I can refer through the entire chain of conversation with a particular person. ### 23. Unparalleled insights across conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Founder and Curator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Enthu.ai?** The ease of referring back to conversation, searching them for specific words/phrases and sharing it with team members. We have started collaborating more after adopting Enthu.AI. **What do you dislike about Enthu.ai?** I would have wished for more graphs and less tables in reports. **Recommendations to others considering Enthu.ai:** Leverage the 14 day free pilot Enthu.AI provides. They are probably the only major player that provides a pilot without asking for your credit card. I liked that they believe in showcasing value before asking for money. Tushar and his team worked closely with us even in the pilot phase to showcase the benefits. That made our buying decision very easy and frictionless. **What problems is Enthu.ai solving and how is that benefiting you?** Recording my Zoom conversations, transcriptions, call moments, analysis and quality monitoring. ### 24. Making our Customer experience team Awesome, and saving a lot of our manual team efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Enthu.ai?** We used Enthu.ai for the first time and was a bit skeptical if this can help my customer experience and support team agents for training. With Enthu.AI we were able to custom build traning plans for our team of 48 agents Also, the enthu team is very responsive, and helps me with minor customisations whenever needed. **What do you dislike about Enthu.ai?** Would be helpful, if they offer some built-in integrated LMS as well. **Recommendations to others considering Enthu.ai:** Its a great tool to save your time, improve the customer experience quality for your team. If you have voice teams interacting with customers, go for it... I am sure, you will find great insights from these conversations **What problems is Enthu.ai solving and how is that benefiting you?** New agents: We had an issue with training of our agents especially when they are new. Onboarding and training them and making them business ready would take us around 60 days. We wanted to reduce this efforts by providing our agents a self learning opportunity. With Enthu.AI , we can share the best calls which our new agents can listen on their own and train themselves. Existing team quality improvisation: Most of the times, my team leader had to barge in the calls for the CX team, and used to train them on an ad-hoc basis (whenever he could catch any gaps during the customer calls) My agents used to find the trainings more generic, and now we share agent specific gaps using Enthu. My team lead, now also provide personalized insights for training our agents. ### 25. Great Product. It's a time saver. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas A. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Enthu.ai?** Enthu.Ai gives detailed metrics for each agent. I can easily qualify the agent's performance understand how they are doing the job and if they are adhering to the KPIs. Makes my life as a quality analyst a lot easier. **What do you dislike about Enthu.ai?** Nothing. It's good software. I wish my company had bought it earlier. **Recommendations to others considering Enthu.ai:** People at Enthu are passionate about the work they are doing. The onboarding and continuous support is fantastic, so don't hesitate to ask for help if you feel getting stuck anywhere. **What problems is Enthu.ai solving and how is that benefiting you?** 100% visibility into agent conversations. Once single glance and we know how the agents have been handling the day to day conversations. Makes my quality monitoring work way lot faster. Reporting has become super easy. Earlier, it used to take us anywhere between 90 to 120 minutes to get the KPI numbers. With Enthu.AI, the same numbers can be tracked in less than 10 secs. We have moved our KPI monitoring from weekly to daily, and this has resulted in significant improvement in SLA adherances. ### 26. In love with Enthu **Rating:** 5.0/5.0 stars **Reviewed by:** Akshat K. | CEO (Chief Experimentation Officer), Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Enthu.ai?** "Each agent in my team makes almost 1000 calls a month and we used to listen to only a handful of calls earlier due to shortage of time. Enthu gives my supervisors 100% visibility of my calling team and the levels of quality that they are maintaining. Enthu also saves a lot of time for us. My quality folks evaluate more conversations at the same time while I occasionally pitch in whenever I spot an opportunity. That too without listening to even a single minute, thanks to the AI-generated call summaries and moments that we get on our dashboard." **What do you dislike about Enthu.ai?** Nothing that I hate. It's a good product that helps us improve agent quality **What problems is Enthu.ai solving and how is that benefiting you?** 1. Scaling up our call monitoring and evaluation process. We had a process in place but it was all manual. Using Enthu, we are processing more calls in the same amount of time. 2. Enthu is a big help when it comes to agent coaching. We have moved away from excel sheets and used the insights generated by Enthu. 3. Saving time is the most important aspect of using this software. We all are hard-pressed for time and Enthu helps us get involved in agent coaching without investing a lot of our time. ### 27. Makes call monitoring and agent coaching a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek k. | Sales Operation Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Enthu.ai?** The ability that that I don't need to randomly pull out calls for review. Enthu intelligently stacks all the calls against critical call moments and I now pick those calls that matter. **What do you dislike about Enthu.ai?** Hard to say. We faced some challenges wrt telephony integration but the team was quick to resolve those. Otherwise, I am pretty happy with the tool. **Recommendations to others considering Enthu.ai:** I had some initial challenges using the product but the customer success team at Enthu is brilliant. They were quick to help me out and show me a step by step approach to getting started with the product. I am now an enthusiastic fan of Enthu. **What problems is Enthu.ai solving and how is that benefiting you?** "As part of the rev ops teams, my goal is to look out for revenue impacting opportunities within our conversations. These insights are then given back to the agents as part of coaching and training. I extensively use the filtering feature of ENthu to find meaningful conversations and jump directly to the parts that I want to listen to (e.g. customer dissatisfaction, requests for refunds, competitor comparisons, cross-sell/up-sell opportunities; and so on). As a team, we were able to reduce our revenue churn after implementing Enthu. That had been the most visible benefit of Enthu at our company." ### 28. Love the product and the experience **Rating:** 5.0/5.0 stars **Reviewed by:** Omesh M. | AVP - HR and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Enthu.ai?** "Gives me a 360 degree view of my entire voice team. The dashboards offer data at team level and I have the option to drill down to agent/call level analysis. Enthu's evaluation and coaching module is particulary amazing as it generates insights for every single agent, resulting in quick decision making for agent training. The support is amazingly quick to revert and solve your challenges. " **What do you dislike about Enthu.ai?** Hubspot CRM integration workflow didnt work the way we wanted, but the team was quick enough to find a workaround and make it work. **What problems is Enthu.ai solving and how is that benefiting you?** "We have reduced our churn by almost 20%, thanks to the timely capture of signals by Enthu. That was our primary use case when we started. Also, we have transitioned completely from our earlier Excel based evaluations. The entire workflow of agent evaluation on Enthu saves us atleast 30-40 hours of team effort a month. Plus the generation of insights at just a click of a button." ### 29. Enthu.ai and the people behind it are the best support for Call quality control and analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Geretess B. | Quality Assurance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Enthu.ai?** It helps me do my job as a Quality Assurance Specialist, makes it easy for me to capture qualitative and quantitative feedback to determine and analyze the areas that need improvement. The people behind Enthu.ai have always been responsive to any of my concerns or asks. They understand me as a primary user and what we’re trying to do as a company. They always acknowledge and try their best to accommodate our requests, keep us informed of the next steps, and are consistent in asking for feedback. **What do you dislike about Enthu.ai?** Not really a dislike, there are just some features that need improvements and their team has been very welcoming of my feedback. They keep on refining the features every month or so, and I am happy about it. **What problems is Enthu.ai solving and how is that benefiting you?** It minimizes the need of using other tools for tracking and reporting. It builds a report from my call observations and I can view the week over week comparison of scores to assess the trend of agent behaviors and which call attribute needs to improve. Enthu.ai helps me capture words that an agent used in a call using the transcription and script compliance analysis. ### 30. "Time-Saver & Amazing Support Team" **Rating:** 5.0/5.0 stars **Reviewed by:** Wynnsel L. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Enthu.ai?** It's so fascinating that a tool like this can capture and analyze hundreds of our calls per day. Such capability is making my work very easy as I can have an idea what are our team's strengths and opportunities at a single glance. Definitely a time-saver! Not to mention the support we are getting from Enthu Team. They are very responsive and very considerate of our requests. They also pitch in some ideas to further improve how the system can work better on our end. **What do you dislike about Enthu.ai?** Sometimes taking a while to load the calls which is pretty understandable considering the number of calls within a specific date range. **What problems is Enthu.ai solving and how is that benefiting you?** Accuracy of the call transcriptions as some words are being transcribed differently. On the other hand, this also serves as a coaching point for our team members to speak slowly and clearly so that the system can work efficiently. ### 31. Fantastic tool for the productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2022 **What do you like best about Enthu.ai?** Enthu transformed our entire manual operations to automation. We can now track 100% call quality and provide timely feedback to relevant employees. Easy to use and un cluttered UI **What do you dislike about Enthu.ai?** Nothing much. I wish they could integrate with our LMS. That way, I could directly assign and track the trainings for my agents. **Recommendations to others considering Enthu.ai:** Amazing team and a very promising product. The founders are energetic and lead the customer success from the front. The system comes at a great price point compared to some of the competitors in the market. A must-try software if you are going the conversation intelligence route. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu was primarily commissioned to automate our sales coaching process. As a sales head, I am always time-pressed to listen to converations, and Enthu has made my work easy. I have witnessed significant improvement in our agent conversations with better customer discovery & probing, need understanding, and solution pitching. The best part - we now don’t need to listen to the call; we can read them, search them, and derive necessary insights. Not to forget the scorecards of each agent that enthu.ai generates; it comes as an eye-opener for us. ### 32. Great coaching solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Enthu.ai?** Tushar makes the entire process so easy! The software is fantastic and easy to use! The scorecards are a great way to help coach your team and improve their abilities. **What do you dislike about Enthu.ai?** The sentiments are all based on keywords you select. This can trigger some faulty data. The ability to see the scores on calls quickly makes it super easy to weed through the data though so this is a small issue. **What problems is Enthu.ai solving and how is that benefiting you?** The number one problem is proactive coaching. This is so important to our model of accelerating sales reps' growth. If you want to be proactive in coaching rather than reactive, this is a no-brainer! ### 33. Enthu gives me transparent view of my call center business **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Enthu.ai?** The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service I am providing to them, all backed by data and stats. I help my customers gain instant access to all their calls and they can view them at their convenience. This helps me both retain and acquire new customers. **What do you dislike about Enthu.ai?** I wish they would've found me sooner. Other than that, they are great. **Recommendations to others considering Enthu.ai:** The team at Enthu is not only super accomodating but also professional, quick, accurate and nice people. Very affordable when you factor in all the cost savings from not having to use additional software. Definitely try them out!! **What problems is Enthu.ai solving and how is that benefiting you?** Enthu gives us trackable parameters so that my agents can have targets and metrics in place to do their very best. Our average call handle time has reduced by over 40% within 3 months of incorporating Enthu, while we meet 100% of our SLA of wait time. Enthu replaced 2-3 other software services that we were using earlier. All our call operational data is now available at a click of a button, saving us more than 20 hours of data compiling effort each month. **Official Response from Tushar Jain ⚡:** > Hi Jose You are a rockstar. Thanks for being one of our early customers and putting your faith in Enthu.AI. Your positive feedback is what motivates us to strive for more every single day. Cheers Customer Success Team Enthu.AI ### 34. Amazing Support & Improving Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kyron B. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Enthu.ai?** The onboarding was the best I have ever experienced with any product I have used. The Enthu team made sure we got everyone connected, very hands-on. The product also sees regular feature improvements which is great. **What do you dislike about Enthu.ai?** Seems like the process to get Zoom connected to Enthu is a bit complicated, but this is not the fault of the tool, the other tools I tried were just as complicated. **What problems is Enthu.ai solving and how is that benefiting you?** We are now able to see how many calls the agents are having, which keywords are being said and who does the majority of speaking on the calls. Also nice to have a record of the call automatically for meeting notes. **Official Response from Tushar Jain ⚡:** > Thanks for the 5 star review Kyron. Feedback like this motivates us to work even harder. ### 35. Amazing and flexible conversational intelligence software with strong integration capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Enthu.ai?** - High levels of accuracy on call transcriptions (primary requirement we had of any service) - Strong word recognition and tagging tied into custom-built feedback forms make QA more effective - Quick and effective integrations on all systems we use (we required Aircall and HubSpot integrations) - Support team and company leadership that helps accommodate one-off requests and bug fixes - Pricing plan that accommodates large sales team separate from QA staff (i.e. adding QA members is not a tough pricing decision to make) - Continual upgrades and improvements in the software **What do you dislike about Enthu.ai?** - As a newer tech-forward company, some features require ongoing improvements when rolled out or integrations can require some troubleshooting. That said, we have never had an issue that was not quickly resolved, and most problems have resulted from the integration partner, not Enthu. In addition, I prefer the ongoing rollout of features to no new features at all. **What problems is Enthu.ai solving and how is that benefiting you?** - Integration with Aircall and HubSpot > these were both successful and stable - Call review of large outbound and inbound teams > feedback forms and Enthu processes have helped us scale our review and support more callers per QA - Ongoing feedback and revisions in call scripts and processes > AI and call tagging help us identify improvement areas on the fly with email alerts and call scores **Official Response from Tushar Jain ⚡:** > Hi there, thanks for your review. We are glad Enthu.AI is enabling you to run quality assessments for you voice process at scale. And thanks for the suggestion: we have been releasing a lot of product features but have been bad at communicating them. From now on, we will make sure we update our customers more frequently. Cheers Customer Success Team Enthu.AI ### 36. Power packed product for my sales team **Rating:** 4.5/5.0 stars **Reviewed by:** Furqan T. | Digital Marketing Strategist and Growth Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Enthu.ai?** Enthu.AI has completely replaced our previous practice of randomly picking the sales calls for quality check. We have our existing quality use cases and now use Enthu to vet out our salespeople against those parameters without listening to their every single minute of calls. That saves us lot of time. We also use Enthu's performance management functionality to corelate conversational aspects of SDR communication against their performance and run better sales coaching. **What do you dislike about Enthu.ai?** Not a dislike but I would like to see much more data syncing with my CRM. They have put my req in their engineering pipeline so I am happy. **What problems is Enthu.ai solving and how is that benefiting you?** Enthu helped us identify and fine tune our call quality metrics. These metrics directly impact our conversion and top line & that's the biggest impact Enthu is driving : helping our sales people communicate better so that they can close more. ### 37. Dynamic **Rating:** 5.0/5.0 stars **Reviewed by:** Aprillyn L. | Training and development lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Enthu.ai?** 100% support and accommodation of the Enthu team. The information that the tool provides, incredibly intelligent indeed. Helpful with lots of data and requires less bandwidth. **What do you dislike about Enthu.ai?** At this point, there is none. I believe it continues to evolve, and the team is grateful for feedback and enhancements. **Recommendations to others considering Enthu.ai:** Keep the practice of partnership ongoing with current and potential clients. **What problems is Enthu.ai solving and how is that benefiting you?** Right now, limited since we only have one client. The dashboard, call samples, the call flow hits, and miss makes it easier to coach and drive the necessary behaviors. ### 38. Makes team coaching superfast **Rating:** 5.0/5.0 stars **Reviewed by:** Manisha K. | Co Founder, Director- Healthcare Practice, Consultant- Enterprise automation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Enthu.ai?** You can run end to end call monitoring, evaluation and agent coaching under one software. No need to flip through multiple Word documents or Excel sheets. The insights that the software drives are quite handy and offer a very objective view of your team’s performance. The best part is that playing back calls is now so much fun. The ability to directly seek to specific aspects of the calls without the need to listen to the call end to end is simply awesome. **What do you dislike about Enthu.ai?** Nothing as such. It solves my work and I am very much happy. **What problems is Enthu.ai solving and how is that benefiting you?** Earlier, had to pull out call recordings to listen to them. That’s not the case anymore. Enthu has made my calling data searchable. I actually search through my calls rather than listening to them. This has fastened the entire call listening and coaching process. ### 39. Makes my QA work very easy **Rating:** 4.5/5.0 stars **Reviewed by:** Saikat G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Enthu.ai?** I am an SDR with an added part-time responsibility for call QA and training. Thanks to Enthu, the entire call listening & feedback management process has been streamlined to a great extent now. No need to manage feedback on excel sheets, no need to get the team on a weekly meeting for call listening. Everything happens within Enthu with easy collaboration with the team. The effort to do the same stuff has reduced by almost a half. **What do you dislike about Enthu.ai?** I would want detailed help articles explaining all the features step by step. That would be super helpful for me. **What problems is Enthu.ai solving and how is that benefiting you?** The biggest benefit is that I can process almost 3 times more calls in the same time. Plus, i don't do random sampling now. I have created a set of test cases within Enthu to track, and I just pick those calls for deepdive that fail those test cases. In short, Enthu not just saves my time but also enables me to give pin pointed feedback to my team mates. ### 40. Helpful solution to improve and fasten QA call process **Rating:** 4.5/5.0 stars **Reviewed by:** Katarzyna K. | Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Enthu.ai?** The ease with which we can derive intelligence from our customer conversations is really brilliant. No more hearing the calls word to word, just a quick scan and you know what the consultants and customers are talking about. It helped us to find the potential opportunities for the rep training as well. Onboarding support is great. I need to admin that the team at Enthu is very supportive and commoted to help. **What do you dislike about Enthu.ai?** English is the only language supported right now. That's largely fine for us as we're selling internationally, but I wish they could offer voice analytics for Polish as well. **Recommendations to others considering Enthu.ai:** Conversation intelligence may sound like and overwhelming word but Enthu makes it really easy to get started with it. Do leverage their onboarding team to the fullest, you will understand more and use cases of the tool when discussing with the team. **What problems is Enthu.ai solving and how is that benefiting you?** - fasten our call QA process, - finding improving and choaching opportunities for our call agents and customer service reps, - running new campaigns and fine tuning the pitch. ### 41. Great tool for sales skill development **Rating:** 5.0/5.0 stars **Reviewed by:** Khushbu T. | Vice President Sales Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Enthu.ai?** The ability to process calls for quality, that too at scale. I also love the way the enture data analysis happens; you get to know a high level analysis of all the calls and can then deep dive into specific metrics, purely based on the custom use case. The tool is simple and easy to use, and is not overwhelming at all. **What do you dislike about Enthu.ai?** I think they are on track wrt the product. Minor bugs and errors do come, but that’s fine. They keep on refining the product week on week, and I am happy with it. **What problems is Enthu.ai solving and how is that benefiting you?** We have a voice team of 10 people and no dedicated role doing call monitoring. Identifying areas for rep training was always a continuous challenge for us. Enthu comes in very handy and helps us figure out sales coaching opportunities without fail. Most of the time, our agents have specific calling scripts & themes. Enthu’s moment by moment analysis identifies how the agent could have handled the situation better. These calls becomes our reference points during the weekly discussions. ### 42. The support is brilliant and there whenever required. **Rating:** 5.0/5.0 stars **Reviewed by:** Chitranshu S. | Founder - Digital Marketing Specialist | Online Reputation Management | Brand Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2020 **What do you like best about Enthu.ai?** Folks at Enthu are committed to helping you generate the promised RoI from the platform. I liked their commitment to making the customer successful, not just during the onboarding but thereafter as well. My account manager at Enthu is a good friend now, helping me get deep into the product and derive more training opportunities for the team. **What do you dislike about Enthu.ai?** Nothing major, just some UX improvements like - saving the filter options, the date selections, etc. so that I don't have to make the same selection every time I want to start the QA process. **Recommendations to others considering Enthu.ai:** If you are really serious about your business and want your conversions improved. This is it. **What problems is Enthu.ai solving and how is that benefiting you?** Saves significant call QA time every month, helps onboard new agents faster & makes our agent feedback process-specific and to the point. ### 43. Enthu helps us capture information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Enthu.ai?** There is so much information in our day to day customer conversations which we were not capturing. Enthu now helps us extract a part of this information and serve our customers better. Enthu makes it easy to weed through tonnes of phone calls, without the need to listen to every single minute. That’s the thing I like the best about this tool. **What do you dislike about Enthu.ai?** The error messages that pop out could have been better. I get confused at times. **Recommendations to others considering Enthu.ai:** You need to use the product to appreciate its value. Enthu does provide a free pilot, use that to your advantage. You will get lot of new insights which were not visible before. **What problems is Enthu.ai solving and how is that benefiting you?** I don’t need to depend on my agents to feed me the conversation data. I go to Enthu, build the moments (as they say it) and I start getting the calls that match that moment. It’s as simple as that. My dependencies have reduced significantly. I can run better and faster experiments around capturing the insights from customer calls. ### 44. Easy to onboard and use **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh B. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Enthu.ai?** Ability to seek specific call parts without the need to listen to the entire call duration. This saves considerable time for us while doing call QA. **What do you dislike about Enthu.ai?** While the overall accuracy is good, the AI still skips specific words (like the name of the agents). That’s not a concern for us as it works well at an overall level. **What problems is Enthu.ai solving and how is that benefiting you?** Time to QA the calls and figure out agent improvement areas. We also use it to improve our sales script and A/B test parts of the script to understand what clicks better with the end customer. ## Enthu.ai Discussions - [Can Enthu.AI fetch data from my telephony?](https://www.g2.com/discussions/can-enthu-ai-fetch-data-from-my-telephony) - 1 comment, 2 upvotes - [View Enthu.ai pricing details and edition comparison](https://www.g2.com/products/enthu-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+14%3A48%3A01+-0500&secure%5Bsession_id%5D=6de2a7e1-e3df-4a66-a1c9-661685c44736&secure%5Btoken%5D=d0760be37a4e41ff598d64382687a179e1c0c2f76e0c49d90209ebdbcf939afd&format=llm_user) ## Enthu.ai Integrations - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## Enthu.ai Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Enthu.ai Alternatives - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - 4.7/5.0 (540 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (577 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews)